Forum Discussion
Solutions Partner Designation: What happens following a tenant merge?
Dear team,
We are a Distributor and we need to complete a tenant merge.
Following that scenario, could you please enlighten me what will happen with our current Solutions Partner Designation (SPD) we have recently renewed?
Will we still be able to utilize all benefits coming from the SPD until their next renewal, during which all benefits & SPDs will be counted in total as we will be encountered as "one organization" following our tenant merge completion?
Much appreciated in advance for your prompt and critical support to close this the soonest possible.
Warm regards,
Nick
Hi Nick,
check out
https://learn.microsoft.com/en-us/partner-center/account-settings/merge-accounts
Yes, you will keep both until next renewal.
- All existing Solution areas, purchases (such as Solutions Partner designation), and associated benefits are retained during consolidation. This retention means they continue to use both bundles of benefits if there's an immediate merger, since they paid for or acquired the benefits separately.
Regards,
Martijn
3 Replies
Hi Nick,
check out
https://learn.microsoft.com/en-us/partner-center/account-settings/merge-accounts
Yes, you will keep both until next renewal.
- All existing Solution areas, purchases (such as Solutions Partner designation), and associated benefits are retained during consolidation. This retention means they continue to use both bundles of benefits if there's an immediate merger, since they paid for or acquired the benefits separately.
Regards,
Martijn
Thank you Martijn for your reply. I can confirm that this was the approach also shared via the ticket I raised. Summarizing these topics for future reference:
- Retention of Benefits and Designations: All existing solution areas, purchases, and associated benefits are retained during the consolidation. This means that both companies can continue to use their bundles of benefits, as they were acquired separately. The most recent renewal date for benefits is retained after the merger (cit. https://learn.microsoft.com/partner-center/account-settings/merge-accounts)
- Consolidation of Solution Areas: If the merging companies have different solution area designations, the acquiring partner will be awarded the consolidated solution areas. For example, if Company A acquires Company B, and each has two different solution areas, the merged entity will have four solution areas (cit. https://learn.microsoft.com/partner-center/account-settings/merge-accounts)
- Impact on Tenants and User Management: The merger does not imply a tenant merger. Tenant boundaries remain enforced, meaning users from one tenant cannot manage users from another tenant without explicit invitation and role assignment. However, users with organization-level roles can perform activities across all locations of the merged entity (cit. https://learn.microsoft.com/partner-center/account-settings/merge-accounts)
- Business Continuity: The merger ensures business continuity for billing, incentives, and other partner benefits. Incentives continue to be computed at the location level and are unaffected by the merger (cit. https://learn.microsoft.com/partner-center/account-settings/merge-accounts)
- Best Practices: Before merging, it is recommended to activate all benefits intended for use and avoid edits to organization accounts, users, and roles. After the merger, it is advisable to verify bank and tax information for accuracy (cit. https://learn.microsoft.com/partner-center/account-settings/merge-accounts)
Warm regards,
Nick
- JillArmourMicrosoft
Community Manager
nick_Anag Hello!
I think you best course of action is to submit a support ticket and work directly with support for the quickest solution. 🤩 Please keep us updated here on your progress! - jill
