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BluFinSolutions's avatar
BluFinSolutions
Brass Contributor
Jun 24, 2026
Solved

CSP Transactional TTM Revenue Not Loading for Indirect Reseller - Anyone Else Seeing This?

Hello everyone,

We are a Microsoft CSP Indirect Reseller and have been actively transacting through our distributor for more than two years.

In the past, including during a Microsoft support review in December 2025, we regularly used the "Partner Global - CSP Transactional TTM Revenue" metric in Partner Center to monitor our CSP performance and eligibility requirements. At that time, the data loaded correctly and was fully visible to our Global Admin account.

Recently, the report stopped loading completely. The widget appears, but the CSP Transactional TTM Revenue value never loads. The issue occurs across multiple browsers and devices, so it does not appear to be a local browser or cache problem.

The affected report is:

Insights > Cloud Product Performance > Subscriptions

Reference documentation:

https://learn.microsoft.com/en-us/partner-center/insights/analyze-subscriptions-licenses?utm_source=chatgpt.com

I opened a support ticket and received a response stating that my account does not have the required permissions and that I should contact my distributor.

However, this explanation does not seem consistent because:

  • The same account previously had access to this metric.
  • We can access all other Insights reports normally.
  • Under Account Settings > My Access, access to the relevant workspaces is granted.
  • We are an active CSP Indirect Reseller with paying customers and active subscriptions.

My questions are:

  1. Has Microsoft changed the visibility or permission model for CSP Transactional TTM Revenue recently?
  2. Is this metric still available for CSP Indirect Resellers, or is it now restricted to certain partner types?
  3. Is anyone else experiencing the same issue where the widget appears but never loads the revenue data?
  4. Has anyone received official communication regarding changes to this report?

Any feedback or confirmation from other CSP partners would be greatly appreciated.

Thank you.

  • Hi, 

    we are a disti and have no problems accessing the report. Based on the link you supplied your view is actually working as expected:

    quote:

    CSP indirect resellers will not be able to access the TTM revenue-related information on the Insights/Subscriptions page of their reseller tenant. Resellers should contact their indirect providers if they have questions about their tenant’s TTM revenue.

7 Replies

  • Hello JenRheault​ thank you for your message but looks like this has changed recently since in December 2025 we were able to checkout our data.

    Can you please link me the official communication in Partner Center news about this policy changes? Honestly i don't understand the reason to hide such data to us since it's a mandatory requirement from October 2025.

  • MartijnBreet's avatar
    MartijnBreet
    Iron Contributor

    Hi, 

    we are a disti and have no problems accessing the report. Based on the link you supplied your view is actually working as expected:

    quote:

    CSP indirect resellers will not be able to access the TTM revenue-related information on the Insights/Subscriptions page of their reseller tenant. Resellers should contact their indirect providers if they have questions about their tenant’s TTM revenue.

    • JenRheault's avatar
      JenRheault
      Icon for Microsoft rankMicrosoft

      Thank you so much for the quick answer on this.  Martijn is correct.  Indirect Resellers should work through their distributors to understand revenue.

      • BluFinSolutions's avatar
        BluFinSolutions
        Brass Contributor

        Hello JenRheault​ thank you for your message but looks like this has changed recently since in December 2025 we were able to checkout our data.

        Can you please link me the official communication in Partner Center news about this policy changes? Honestly i don't understand the reason to hide such data to us since it's a mandatory requirement from October 2025.

        Thank you