Forum Discussion
The Indentity Verification step failed due to Microsoft Trusted IDV AU10TIX issue
JillArmour is there a way to get this resolved?
My company has been and still Authorized and Active Microsoft Partner for more than 8 year. Without any reason (no changes to Legal Info, no changes in Primary or Security Contacts, etc.), the Indentity Verification was triggered in Partner Dashboard on June 24, 2026.
I followed the steps to verify via Microsoft's only trusted IDV AU10TIX ( https://www.au10tix.com ). The driver's license was correctly OCR-ed, etc. Yet, the VerifiedID that was issued by AU10TIX platform had the Last Name completely missing! As the result the Indentity Verification failed due to a basic name mismatch, the Verification status switched to Rejected, and the Resolve button no longer available for me to retry again.
I opened two support tickets already 2606250010001105 (this one was closed without even reading my request details, and I re-opened it again and re-sent the details asking to re-start the Indentity Verification step, so I could retry) and 2606260010001921 (since there has been no reply at all to the first ticket, despite 8 business hours of response SLA that is mentioned in the official support ticket confirmation email)
My company's benefits package is up for renewal and we cannot now publish our ISV offering on the Marketplace also.
Now, I'm not even sure how the retry is going to work, will the trusted IDV AU10TIX issue a new VerifiedID or it will tell me that it already issued one for that email address...?
Update: I have exchanged more emails with the support but it is going in loops. I have a real concern that there are no real people behind the support and it is simply AI agent that replies to my detailed communication emails where I'm trying to explain the problem.
I have asked the support to reset The Identity Verification step to make the Resolve button available, so I could go through the step again and complete the verifiable credentials.
However, so far the support replies with the generic emails, not even an indication that there a real person behind the communications!
Also, the verification page
https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner
doesn't even give 30 days as per the official Microsoft documentation it is supposed to. Instead, it says the the deadline to complete is June 30, 2026, which is less than a week since the problem started on June 24, 2026 when the Indentity Verification step was triggered without any reason (no changes have been made to the Legal Info, Primary Contact, etc. for several years).
How to escalate this issue up the Microsoft Partner Support chain?
7 Replies
Update: I have exchanged more emails with the support but it is going in loops. I have a real concern that there are no real people behind the support and it is simply AI agent that replies to my detailed communication emails where I'm trying to explain the problem.
I have asked the support to reset The Identity Verification step to make the Resolve button available, so I could go through the step again and complete the verifiable credentials.
However, so far the support replies with the generic emails, not even an indication that there a real person behind the communications!
Also, the verification page
https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner
doesn't even give 30 days as per the official Microsoft documentation it is supposed to. Instead, it says the the deadline to complete is June 30, 2026, which is less than a week since the problem started on June 24, 2026 when the Indentity Verification step was triggered without any reason (no changes have been made to the Legal Info, Primary Contact, etc. for several years).
How to escalate this issue up the Microsoft Partner Support chain?
- JillArmourMicrosoft
Community Manager
stankolbin I believe your situation has been resolved correct?
Yes, my case was resolved, I added a comment above.
JillArmourMicrosoft We are experiencing the same Microsoft Trusted IDV/AU10TIX issue.
Our Identity Verification status shows “Pending Partner Action,” but we cannot start the verification. It immediately displays the following error:
“Sorry, you do not meet requirements to create a Verified ID at this time.”
We are also unable to submit a support request. Our Partner Center account does not have any Workspace available, and the required Workspace field displays “No results found.”
Could you please send me a private message or escalate this case to the Partner Verification/Vetting team so our Identity Verification process can be manually reviewed or reset?
Organization: Wave Company LTDA
Seller ID: 95490160
Tenant: WaveCompanyLTDA.onmicrosoft.com
DUNS: 897257548- JillArmourMicrosoft
I have sent you a DM! -jill
- JillArmourMicrosoft
stankolbin I have sent you a PM.
