The Indentity Verification step failed due to Microsoft Trusted IDV AU10TIX issue

Update: I have exchanged more emails with the support but it is going in loops. I have a real concern that there are no real people behind the support and it is simply AI agent that replies to my detailed communication emails where I'm trying to explain the problem.

I have asked the support to reset The Identity Verification step to make the Resolve button available, so I could go through the step again and complete the verifiable credentials.

However, so far the support replies with the generic emails, not even an indication that there a real person behind the communications!

Also, the verification page 

https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner 

 doesn't even give 30 days as per the official Microsoft documentation it is supposed to. Instead, it says the the deadline to complete is June 30, 2026, which is less than a week since the problem started on June 24, 2026 when the Indentity Verification step was triggered without any reason (no changes have been made to the Legal Info, Primary Contact, etc. for several years).

How to escalate this issue up the Microsoft Partner Support chain?

JillArmourMicrosoft​