Forum Discussion
The Indentity Verification step failed due to Microsoft Trusted IDV AU10TIX issue
Update: I have exchanged more emails with the support but it is going in loops. I have a real concern that there are no real people behind the support and it is simply AI agent that replies to my detailed communication emails where I'm trying to explain the problem.
I have asked the support to reset The Identity Verification step to make the Resolve button available, so I could go through the step again and complete the verifiable credentials.
However, so far the support replies with the generic emails, not even an indication that there a real person behind the communications!
Also, the verification page
https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner
doesn't even give 30 days as per the official Microsoft documentation it is supposed to. Instead, it says the the deadline to complete is June 30, 2026, which is less than a week since the problem started on June 24, 2026 when the Indentity Verification step was triggered without any reason (no changes have been made to the Legal Info, Primary Contact, etc. for several years).
How to escalate this issue up the Microsoft Partner Support chain?
Update: I have exchanged more emails with the support but it is going in loops. I have a real concern that there are no real people behind the support and it is simply AI agent that replies to my detailed communication emails where I'm trying to explain the problem.
I have asked the support to reset The Identity Verification step to make the Resolve button available, so I could go through the step again and complete the verifiable credentials.
However, so far the support replies with the generic emails, not even an indication that there a real person behind the communications!
Also, the verification page
https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner
doesn't even give 30 days as per the official Microsoft documentation it is supposed to. Instead, it says the the deadline to complete is June 30, 2026, which is less than a week since the problem started on June 24, 2026 when the Indentity Verification step was triggered without any reason (no changes have been made to the Legal Info, Primary Contact, etc. for several years).
How to escalate this issue up the Microsoft Partner Support chain?
- JillArmourMicrosoft
Community Manager
stankolbin I believe your situation has been resolved correct?
Yes, my case was resolved, I added a comment above.
JillArmourMicrosoft We are experiencing the same Microsoft Trusted IDV/AU10TIX issue.
Our Identity Verification status shows “Pending Partner Action,” but we cannot start the verification. It immediately displays the following error:
“Sorry, you do not meet requirements to create a Verified ID at this time.”
We are also unable to submit a support request. Our Partner Center account does not have any Workspace available, and the required Workspace field displays “No results found.”
Could you please send me a private message or escalate this case to the Partner Verification/Vetting team so our Identity Verification process can be manually reviewed or reset?
Organization: Wave Company LTDA
Seller ID: 95490160
Tenant: WaveCompanyLTDA.onmicrosoft.com
DUNS: 897257548Just wanted to provide the update on this original thread I opened. My case was resolved, fortunately with the quick turnaround, via the escalation to Microsoft Customer Support, JillArmourMicrosoft Jill helped with the escalation.
- JillArmourMicrosoft
stankolbin I have sent you a PM.
