Recent Discussions
Outlook icon in taskbar can start two outlook.exe processes
When the startup icon for Outlook Classic is pinned to the taskbar (laptop, Windows 11), a double-click can start two Outlook processes. I have been unable to convince my lovely wife that a taskbar icon should be clicked only once, but her trigger finger is too itchy. So we unpinned the icon from her taskbar and now she starts Outlook from a desktop shortcut (which is double-clicked). The problem: When Outlook is not running and the taskbar icon is clicked, it begins to start Outlook. But if the user double-clicks very quickly, the first process is not yet exposed and a second process starts. The window opens for the first process, and no window opens for the second process. Then, when the Outlook window is closed, it only exits the first process, and the second process is still active with no window. Later, the user clicks the taskbar icon to start Outlook again (because no window is visible), but no window will open (because a process is already active). The workaround is to open task manager and kill the bogus process (or logout or reboot), but my lovely wife doesn't know what the task manager is, so she asks me. Which is fine, I am happy to be my wife's workaround, but the real problem is that Windows is starting two Outlook processes. In some cases this causes problems with IMAP synchronization, and then my wife doesn't realize that a sent email is stuck in the outbox forever, waiting for a sync that never happens. In fact, my wife is a pretty capable Outlook user, but not when Windows can't manage M365 applications that should not be running twice.
Search Folder Creation Issue
I've been using the new version of Outlook for around a year and a half without any issues. However, today I've noticed that I can no longer create Search Folders that filter emails by category. When I go through the process, I can name the Search Folder and choose the folder type without any problems. The issue occurs when I try to select the email categories. The category list appears, but clicking on a category doesn't actually select it. Because of this, I get the message "Select at least one category", even though I've clicked on one. This happens in both the desktop app and Outlook on the web, so it doesn't seem to be specific to my laptop. Is anyone else aware of this issue, and if so are there any workarounds?How to Recall an Email in Outlook
Hello, my system is a Dell Inspiron 15 and it runs Windows 11, also the software I use for emails is Microsoft Outlook (Microsoft 365). Unfortunately, I sent out an email that I have not fully completed with all the text and I've tried to recall the email, I am not sure if there's recall for my account or not, can someone help with recalling? I will be grateful for your advice...
unable to access secure emails in outlook classic
i am unable to access secure emails in outlook classic, but working fine in OWA and new outlook. i had tried all the possible ways to resolve the issue such as Sign out and sign in the outlook created a new profile cleared office and outlook cache cleared Rights management services cache cleared the office credentials from credential manager tried to access those emails from outlook safe mode uninstalled and reinstalled the office reconfigured the outlook nothing worked and i am getting this error
DO NOT UPGRADE TO "NEW OUTLOOK"
I would recommend not upgrading to "new outlook" - it is the worst implementation I've seen in over 30 years. It is not an "upgrade" to outlook it is a brand new application that really sucks. rules you can't change, almost no integration to contacts, contact application sucks. I can't go back because going to "new outlook" changed my mailbox. I am currently trying to move off outlook to another application - any recommendations. This implementation of Outlook is unusable. DO NOT GO TO "NEW OUTLOOK" until microsoft fixes about 100 problems.how can i unblock my personal account
Hi, yesterday I created my personal account in Outlook and its going fine, not until I try to log in on Outlook App. It keeps saying Account Blocked. I can provide number but its always undergo in error "Try another verification method" for reference see image belowOutlook Classic cannot open protected emails
Issue: Outlook Classic cannot open protected emails. Outlook Web works. Symptoms: Configuring your computer for Information Rights Management Followed by Cannot read the item. Troubleshooting already completed: New Outlook profile Safe Mode Office reinstall/repair (if performed) Azure AD Joined YES AzureAdPrt YES Correct tenant Azure RMS enabled Exchange Online IRM enabled Outlook Web works outlook is updated
Unable to delete emails
On web Outlook, everything in the primary email account behaves as expected. However, emails in a shared mailbox cannot be deleted, even though everything else in the shared mailbox works fine (i.e., I can read and send emails from it). Interestingly, if I open a new browser window exclusively for this shared mailbox, the deletion works fine. This is reproducible on both Chrome and Edge. I have restarted both browsers to no avail. Could anyone offer a tip on how to remedy this issue? I do not want to keep a new window for this shared mailbox. I prefer to manage it in the same window as the primary mailbox.
Outlook Search loses focus
Using O365 current version When clicking in the Search Box in the Title bar, cursor often loses focus and does not remain in the search bar and query is lost. Work around/Solution ( after considerable angry words ) is to click in the search box and wait to verify it remains in the box before typing the search. This is far from ideal as it slows the process down, opens things or deletes items that I do not want opened or deleted HELP!Shared Calendars No Longer Visible
For years, I've shared Outlook calendars between my Outlook accounts and with my husband's, without any issues. However, since mid-June the shared calendars have disappeared for no apparent reason. The sharing permissions are still in place, but the calendars are no longer visible or available to add on Android, in the Outlook desktop app, or on Outlook on the web. I've spent hours Googling and tried all the usual troubleshooting steps, but nothing has worked! As a workaround, I now have to invite all @outlook.com accounts to calendar events just so everyone can see them and avoid double bookings. Has anyone come across this before and found a fix that isn't one of the standard "how-to" suggestions? Note: these are personal paid Microsoft accounts.Send email merge from Shared Mailbox?
Hey everyone! We use email merge (Word & Outlook) all the time, and it's a huge timesaver. We recently went to use it from a SHARED mailbox and cannot for the life of use figure out how to do it. So far, I've tried: 1) Changing the shared mailbox to the "default" account (there doesn't seem to be a way to do it) 2) Setting up a new profile with JUST the shared mailbox (also doesn't seem to be a way to do it) Is there a way to send an email merge FROM a shared mailbox?
Account hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.Signature displayed wrong in New Outlook on Mac
When creating a new e-mail, my signature is displayed in Times New Roman (?) instead of the default font. In the Signature editor, the display is correct. In Sent, the mail is displayed correctly as well. Signature editor: New email: Outlook version: 16.110 Mac M4 Mac OS 26.5.1
Migrate Thunderbird to Outlook
Hi, i want to migrate from Thunderbird email client to Outlook email client. But i have many local folders in Thunderbird email client. How these folders can move to Outlook mail client? My email account in Thunderbird is accessed with IMAP. Also there are many archive folders in Thunderbird client. Can you send me how guide or something? Thank you!Outlook contact CSV import corrupts existing contacts without warning
Outlook (classic) corrupts existing contacts during CSV import without any warning. When I re-import a CSV exported by Outlook itself (UTF-8 with BOM), the contacts lose their names and email addresses and appear as “Name not available”. Using the exact same CSV content re-encoded as Shift-JIS imports correctly. This behavior is reproducible and cannot be prevented by user actions. It appears to be a defect or a flawed design in Outlook’s CSV import logic. Please investigate and provide an official explanation.MAC - Importing Legacy POP On My Computer data
The end is nigh for Legacy thus I did the switch as a test knowing I could still revert. Background: I have long time POP account. In the UBF8T346G9.Office, Outlook, Outlook 15 Profiles, Main Profile: Data folder: 159 GB. Largest folders: Message Attachments: 90 GB Message Sources: 65 GB Messages: 5 GB Before I switching I tried: Export Data to OLM – don't have enough room Delete attachments from multiple emails – can only do one email at a time. Rules can't help After switch it began importing On My Computer data which was hopeful, but it held at 141498 items, and would take days I read. I reverted back to Legacy and will go another way about it when I have a few off days. My question: Apart from deleting years of emails, what's a better way to get the most data out of Legacy, and/or speeding up the import? Get another drive and Export Data to OLM, then manually import? Delete attachment folders directly from Message Attachments folder? Find something like Clean my Mac? ?? Perfect world I get all my in out mail with whatever attachments remain and Calendar data, but I'll take what I can get at this point. Appreciated!"Add to Calendar" functionality in the New Outlook
When a user receives an email with a Calendar meeting attached to it, they are able to click on the dropdown in the attachment and select "Add to Calendar". This functionality is supposed to add the meeting to the calendar without opening the attachment/invite itself. However, when the user clicks on "Add to Calendar", the meeting is displayed temporarily on the Calendar and then disappears. If another calendar meeting is being "Added to Calendar", it doesn't show up at all, even temporarily. Occasionally, the second meeting is added successfully, however, the first meeting then disappears. This behaviour is reproducible using different, independent accounts and devices - personal devices, corporate devices, personal Live accounts, corp email accounts, etc. The only thing that does work is to open the attachment and use "+Add to Calendar" feature from the invite. Any ideas on what is causing this or how to address this?
Recent Blogs
- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
- Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask. ...Apr 27, 2026
