Recent Discussions
There needs to be a way to disable the Editor for Outlook.
Let me first offer a preemptive apology about the tone of this post. I rarely get this aggravated over a feature. The Editor, which provides "refinements" like conciseness, clarity, etc., is possibly the most infuriating, useless, piece of garbage I've ever had to experience. Let us walk through this experience. - Ahh, time to respond to an email. As a human who has interacted with this human I am responding to and understand our rapport and level of formality, and as someone with a modicum of brain power, I know how to address this person! I know the type of language this person and I use, and I use this to inform how I speak to this person, as I do with anyone. Hmm, type type type. I tell this person, "Alright, looks-" - SOUND THE ALARM. SOUND THE ALARM. Why not "all right"? That's more formal! Enjoy a purple underline. - Uh, I'm fine, thank you. Let me click "Ignore". - Okay, I'll remove the purple underline! *2 seconds later* Why not "all right"? That's more formal! Enjoy a purple underline. - I said I'm fine, thank you. "Ignore". - Okay, I'll remove the purple underline! *2 seconds later* Why not "all right"? That's more formal! Enjoy a purple underline. - PLEASE STOP. Let me click "more options". Oh! Let's click "Stop checking for this." - What? I didn't hear you. I can't stop checking for this, you've committed a cardinal sin in email etiquette! Keep the purple underline to remind yourself what a terrible emailer you are. - Goodness, okay. I'll just keep writing then. - You IDIOT! Did you mean "investigated" instead of "looked into"? It's more letters and syllables, but its less words, and we CANNOT have two words when we could have one! - No, stop doi- - "Play things by ear"? Did you mean "playthings", moron? Playthings is one word! I bet after you send this email you'll go back to your playthings because you're a stupid child that can't write! I have seen elsewhere that there are certain aspects of this under my control (such as the tone of writing casual/formal, although I can't find this fix on Outlook). But from my searching, there is absolutely no way to turn these off or permanently remove the underlines. And even if there is, the product is terrible enough whether or not it is optional. As someone with ADHD and OCD, this is beyond distracting, and at times genuinely debilitating to my productivity when my email is littered with useless underlines. It is also extremely insulting to the user to assume that they MUST have their hand held, and to assume that these automatic, often terrible, suggestions should take precedence over their human judgement. I cannot fathom why people would create a product so revolting and FORCE it upon users. It has created such a hostile email writing environment that I now have to just draft emails in a notepad and paste them into Outlook. If you want this much control over what I write, why not just let an AI summarize everything I write after I send and spit it out in your sanitized Copilot writing style of preference? Let's just remove the human from everything.
Locked out of Device. In need of assistance.
TLDR: Am being force to verify account that is on my laptop, to log in my laptop. What to do. Context I recently got a laptop, and it required a mircosoft account/email, I didnt know how it worked and made a account called mailto:email address removed for privacy reasons thinking I was making a account. It just let me do that and ask me to verify later. Once I was in my new laptop I started using and then realized I needed a actual account so I made mailto:email address removed for privacy reasons which was my new real account. However recently (i think i remeber it needing to verify after 7 days) the pin is no longer avaible and to make the pin work again, I needed to was to sign in to my mailto:email address removed for privacy reasons which was fine I had my password however it says susipous acitivty requires email verficition to my original fake mailto:email address removed for privacy reasons I try fixing it and which on aka.ms/pwr and account.live.com/proofs/marklost and it only lets me reset my password and attach a passkey which I did but when I try to log into the outlook account and get the password and passkey right it STILL REQUIRED ME TO VERIFY with my fake mailto:email address removed for privacy reasons account. Am I screwed, do I need to get a fresh boot of windows and wipe my storage or smt or is there a representive that can remove the fake email. Any help is appreciated please and thank you
Copilot Changes in New Outlook
Copilot in the New Mail has recently changed to this (I have a $30/mo subscription to Copilot through a business account): If I click on the little circle thing or press Alt+i it displays this with the text below already filled in: I never start prompts to Copilot with "Help me write an email to" so I always have to manually delete this text to enter the actual prompt. Once I do that, Copilot opens the full-blown sidebar with a big discussion. And to top it off, Copilot in the sidebar does not follow the Copilot drafting instructions I saved in the Copilot settings in Outlook. This is a regression compared to how Copilot used to work, which is shown in the screen below: Granted I only ever used "Auto rewrite" in that drop down menu so you could shorten it some. However, this version is better because: (1) it does not open a large sidebar and expect me to enter into a big discussion, (2) there is no pre-existing text in the prompt box so I can press a hotkey and quickly dictate my prompt using the built-in dictation in Windows, (3) it will follow the drafting instructions I saved in the Copilot settings in Outlook, and (4) it shows the option to Auto rewrite the text. I want Copilot to work the way it used to work and, especially, for Alt+i to open up the latter menu in all situations. I understand that some people might want to engage in a big discussion in the sidebar with Copilot, but don't make that the default.Can I automate performance review forms to be sent automatically through Outlook?
Doesn't even necessarily have to apply to just surveys to be honest. I'm trying to set up a system where our employees automatically receive forms like surveys, performance reviews, or feedback templates in their Outlook so I don't have to be the stereotypical HR lady who constantly chases and reminds them to complete them. Warning: Not a super techy person :)
Outlook new doesn't allow to reorder folders created on pst file
Hi, when i create a new folder on a pst file, the new folder appears at the end of folder list. Although i can move the new folder to any other position in the folder list, when pst or outlook new is closed, folder appears again at the bottom of the folder list.
View Group membership in outlook app for any user
Earlier version of Outlook Desktop application use to provide Group / DL membership information of any user, within the user property window opened from the Address Book or from any email. But the latest version of Outlook Windows app as well as the Outlook Webapp for Microsoft 365 no longer provide this Group / DL membership info within the User property. Does this require some configuration change at the Admin level (https://learn.microsoft.com/en-us/microsoft-365/enterprise/manage-microsoft-365-groups-with-powershell?view=o365-worldwide#hide-microsoft-365-groups-from-the-global-address-list) ? OR Is there an alternate option available within the new Outlook Windows app to view the Group / DL membership of any user?
Turn of copilot in new outlook
There is a serious problem with Copilot turning itself back on in the new Outlook. I would like to ask Microsoft engineers a simple question: What is the purpose of the Copilot toggle button? What is the point of a button that turns itself back on after 15 minutes? Why are you treating users this way, with such an aggressive approach to software we paid for? The situation is extremely simple: If I turn off Copilot, I also lose the Summarize function — which I never wanted in my email client. I do not want you to offer to read my messages for me and retell them. The Copilot button bothers me, and Copilot itself bothers me. I do not need it. When I turn it off, it comes back. What is the point of this? Are you trying to force people into accepting something they clearly do not want? The only way to disable it is to block content analysis. But if I do that, spell check stops working. That is extremely manipulative. I have no words.
Account Locked: Recovery Form Automatically Rejected (Need Human Assistance)
Hello, I am trying to regain access to my old Microsoft account, br**mailto:email address removed for privacy reasons. Unfortunately, I have forgotten the password and I no longer have access to the phone number linked to the account. I completed the Microsoft account recovery form and provided as much information as possible. However, I received a message saying that the information I provided was insufficient to verify that I own the account. I understand the importance of account security, but I am not sure what else I can do to prove that the account belongs to me. Is there another way to verify my identity or contact Microsoft Support for help? Thank you for your assistance.
User can't see some emails after loading PST
Recently I helped a user migrate from an IMAP mail to Outlook. I downloaded the PST file from the old IMAP account and loaded the file into his new account, all in Classic Outlook as this user refuses to use the new Outlook. However, during the load of old mail he would stop receiving any new mail. To fix this I created a new profile and that did allow new mail to arrive, however, the mail from the backup didn’t show. I then loaded the backup into the new Outlook and it only loaded mail up to 2022. After this, we loaded the PST into Outlook Classic on a different device as to not disrupt workflow, but that also didn’t solve the issue. I loaded the PST file into a testing account, and it did load all the files, from 2020 to the date the file was created.
IMAP connection error INVALIDCREDENTIALS
I am trying to add my external IMAP mailbox from my hosting provider (Easyhost.be) to the new Outlook app / Outlook.com. However, when I try to add this mailbox to my domain 'vinedo.be', I immediately receive the error message: INVALIDCREDENTIALS INTERACTIONREQUIRED. In the classic Outlook desktop app, the account works immediately via IMAP with exactly the same password. Everything also works perfectly with the Outlook app on an Android smartphone. There appears to be an incorrect tenant attribution or cache in the background of the Microsoft Cloud that is internally blocking authentication for the domain vinedo.be. Could you clear the cache/tenant attribution for the domain vinedo.be so that the IMAP connection is routed externally again? The mailbox email address removed for privacy reasons was hosted by Gandi.net until recently. This is presumably causing the problem.Phone verification is not working
Hello. I was logged out of my accounts when I opened Outlook on Windows. I managed to log into the first one, but I forgot my password of the other one. I am struggling to log into that account. That account is not connected to an authenticator app, but is connected to my phone number. I tried resetting my password using my phone and entered last 4 digits of my phone number, but the method is NOT WORKING for some reason. I also tried verifying my account with my phone number, but I didn't get any code from Microsoft. All the accounts that I buy online with use this email account. Please help.Account locked the verification method doesn't work now
Hi, I'm writing for someone my girlfriend as her account cannot be retrieved. She reset her password and cannot sign in since. She is trying to reset password again but when she tries to verify the 2FA, th eonly option available is by receiving a SMS. But the website keeps telling her that this verification method is not working now, and cannot do anything else. Can you please help me with that ? I can give you more info if needed.Outlook refused a valid email address
When I try to add a mailto:email address removed for privacy reasons address to my Classic Outlook account, Outlook refuses to recognise btopenworld.com as a good email domain. Everyone else does, why doesn't Microsoft? It is a synonym of btinternet.com, so what's going on?The Unnecessary Complexity of Microsoft 365 & Outlook Classic: A UX Admin Nightmare for BYOD
I recently needed to remove a corporate Exchange account from a personal device running Microsoft 365. What should have been a one-click action exposed a deeply flawed and convoluted architecture: Primary Account Lock: Outlook Classic fundamentally prevents the removal of a "Primary Account" from its GUI. The only functional workaround is completely destroying the Outlook profile via the Control Panel or Registry. MDM Overreach on BYOD: When adding a work account, MDM and Entra ID policies immediately override local user control. There is zero clear exit strategy or automated cleanup for the end-user when that corporate relationship ends. Monolithic Click-To-Run Architecture: Attempting to simply uninstall the obsolete Outlook Classic application is impossible through standard Windows settings. It required deploying the Office Deployment Tool (ODT) and executing a custom XML configuration script just to exclude a single application from the Microsoft 365 suite. This forced integration and lack of modularity is a highly anti-user experience. Microsoft must separate corporate security enforcement from personal device ownership and provide standard, modular uninstallation options for its desktop applications. Forcing users to use PowerShell and ODT for basic software management is an unacceptable standard for modern UX.Quick Parts are Now Available in New Outlook
Quick Parts have officially arrived in the New Outlook experience, and many users have been asking how they work and what has changed from Classic Outlook. I put together a short walkthrough covering how to create, insert, and manage Quick Parts, along with a few notes on features that didn’t make it into the new version. 🔗 Video overview: https://youtu.be/k3rVgpGmSFs?si=rvEdCK_WgBhjlLcj 🔗 Blog post: https://traccreations4e.com/new-outlook-quick-parts 🔗Vote: Quick Parts Characters Shortcut · Community Hope this helps anyone transitioning to New Outlook or supporting others who are. If you’ve already tested Quick Parts in the new interface, I’d love to hear what you think. #traccreations4e-p25 2/15/2026
How do I set junk email option to no automatic filtering in Outlook New?
Outlook's junk email filtering is driving me crazy, half of my legitimate emails are being sent to Junk. I need to completely disable the function, I searched online and found this https://www.youtube.com/watch?v=_78D7nte7rY, but I can't find a way to open the Junk Email Option page in new Outlook. Does anyone know how to do that? Thanks a lot.
Confusing, extra "cursor", in Outlook Calendar Appointment body
For some time now, across machines, and over at least a small number of Microsoft Office version updates (all from Microsoft 365 subscriptions), [Windows 11 desktop, current Office version Microsoft® Outlook® for Microsoft 365 MSO (Version 2606 Build 16.0.20131.20152) 64-bit] when I click to create a new Outlook Calendar entry, a thing that looks like a cursor appears at the top-left of the new Calendar appointment Body pane (non-blinking), while the real cursor (blinking, but somehow very slightly less eye-catching) is in some other field (usually Location, but sometimes Title). This happens, too, sometimes, when just opening an existing Outlook Calendar entry. The result, often, is that I inadvertently start typing into the Location field what I mean to put into the Body, or, worse, with existing Calendar entries, I clobber the existing Location field contents. Screenshot: I do not use any cursor accessibility settings; I just have the cursor size set one up from the default (I think). How to get rid of this confusing extra not-cursor in Outlook Calendar Appointment windows? (n.b. Outlook Classic; I don't use the "new" Outlook). thank you, -Jay
Recent Blogs
- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
- Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask. ...Apr 27, 2026
