Recent Discussions
Safe senders list for a Shared Mailbox
Good morning We have a shared mailbox for support. When we reply to a customer, we include this email address in CC. A member of the team accidently marked the shared box as spam - and can we get it back to a "safe sender"???? NO! I cannot believe how difficult this task seems to have been so far. We've tried setting rules, looked in Defender and Exchange, even tried Powershell stuff. If our support email is included in TO or CC it drops into Junk. If we manually move the message or ask it to be unblocked we just get the following: I don't understand why we cannot add ourselves as a safe sender. Can anyone PLEASE help practially to help us? Many thanks.New Outlook Comes With New Workflows: What Is Still Missing for You?
As a reminder, in March 2027, Enterprise organizations will enter the opt-out stage (Message ID 949965), where New Outlook becomes the default with the option to return to Classic Outlook. That is not too far away, especially if you need time to get your workflows and systems in place. That is why I keep coming back to this: New Outlook comes with new workflows. So I’m curious about where New Outlook workflows still fall short for you. A lot has changed. Users now have mail merge, Quick Parts, Unified Inbox, and partial PST support, with Advanced Mail Merge also on the way. New Outlook also has 30+ features and capabilities that are not available in Classic Outlook. What do you still do in Classic Outlook that you cannot accomplish, or cannot accomplish well, in New Outlook today? And if you tried New Outlook a year or two ago and went back to Classic Outlook, I’d be especially interested in what is still keeping you there now. I’m not looking for “I hate New Outlook.” I already know plenty of people do. I want to know the specific feature or workflow that still matters to you. PS: And be kind to me. I don’t work for Microsoft. I’m an MVP who teaches their products. 😉 traccreations4e-p26 8/26/2026
Legacy Outlook for Mac from 01 October 2026
The following points summarise my concerns regarding key Legacy Outlook for Mac issues arising from the Exchange Web Services (EWS) retirement on 01 October 2026: I route my Gmail account via IMAP/POP to my subscription Microsoft 365 Family Outlook for Mac, Legacy version. The Legacy version is great because I use plenty of my own “On My Computer” folders, subfolders & client-side rules for routing incoming messages. Whereas the New version loses this important functionality. I’m confused & concerned by the only official MS Support advice on this subject below that the Legacy version will not continue from 01 October 2026 when EWS for Exchange Online accounts is retiring: https://support.microsoft.com/en-us/outlook/end-of-support-for-legacy-outlook-for-mac I understand that Gmail is not an Exchange Online account & AI suggests this EWS retirement will not impact my Legacy Outlook. However, it’s not crystal clear that I will maintain full functionality - particularly my folders & client-side rules, contacts, calendar, tasks & notes, etc. And when I receive my regular MS 365 updates from October, will I still receive updates for Outlook generally, but not the Legacy component, or will I not receive any updates for Outlook whatsoever? As a safeguard, should I save my very large Outlook for Mac data on 30 September & if so, what would be the best format? I guess we won’t know how it will really work until October, but I welcome feedback from anyone that’s dealt with this dilemma already & I especially look forward to definitive clarifications from MS technical staff. 🤞 Much obliged...How to turn off email forwarding that I did not set.
Started classic outlook this morning to find this in the header in a yellow band... "i EMAIL FORWARDING IS ON You are forwarding your email to mailto:Amanda@opensubscriber.online" I have NO idea who that is, nor did I set it. How to I remove it/fix it?? Dennis5mile
Microsoft Authenticator - after toggling Screen Lock on Phone
Hello all, I am going crazy over this and really need help urgently. I made my account 'passwordless' and depended on 'MS Authenticator App' to login. I was trying to take back up of my phone and thus turned off screen lock temporarily. When I turned it On again, MS Auth app won't let me sign-in. So, I tried to use the copilot and it asked me to use my 'account recovery code'... which I did and then this is the message I get: ---------------------------------------------------- Because you turned on two-step verification, you need up-to-date security info to sign in to your account. During the waiting period you will not be able to sign in to sites or services with your Microsoft account, but will be able to sign in to devices or use your existing app passwords. You can avoid the wait by: Using a trusted device. If you have a device that doesn't require codes, use it now and update your security info. Finding your security info. Any chance it isn't entirely lost? [I just need to reattach/re-enable phone auth/my account using a QR scan] ------------------------------------------------------- Copilot also asked me to remove the hotmail account from my auth-app, restart the phone and try to access the security page to scan the QR code and re-enable the auth through phone. Now here's the thing. Although I am in my email account [it was already open in my browser - and it did not log-off automatically] I am unable to access the security page on my microsoft account unless I approve it via my Auth App. And my Auth App doesn't have the Hotmail account, because Copilot asked me to remove it and re-attach it. I'm stuck in a loop. Text Messages are limited to few attempts, so no luck there either.Outlook Meeting Updated, But the Forwarded Attendee Never Received It
Accepted a forwarded Outlook meeting invitation but never received the meeting update when the organizer made changes? This behavior surprises many Outlook users and is often misunderstood. Learn why it happens and how organizers can prevent attendees from missing future updates. https://traccreations4e.com/forwarded-outlook-meetings-dont-receive-meeting-updates/ #traccreations4e 6/23/2026
New Outlook: "Changing the ImapRemoteServerInfo is not allowed" after host migration
Hi everyone! I've migrated my domain/mailbox from one IMAP host to another in May. It cannot be added to New Outlook for Windows — fails instantly with INVALID_CREDENTIALS INTERACTION_REQUIRED, even when I deliberately enter a wrong password (so it's failing before authentication is even attempted). Using DevTools (olk.exe -devtools), the Network tab shows the real rejection from Microsoft's backend: Changing the ImapRemoteServerInfo is not allowed. Attempted to change it from imap.olddomain.sk to imap.newdomain.sk So New Outlook has a cloud-mailbox / connected-account shadow record for this address, pinned to the old host from a previous add attempt, and the backend refuses to update it. What I've confirmed: Webmail and a second mailbox on the same domain/host both work fine → not credentials, not the host. The account does not appear in Settings → Accounts (so I can't use "Remove from all devices" which worked on my first account). It's on no other device or client. App reset didn't help (record is server-side, not local). It's been ~7 weeks, so any 30-day inactivity purge hasn't cleared it How do I get this stuck cloud-mailbox / connected-account record purged when it isn't attached to any removable account? Is there a way to force it, or does this need Microsoft backend action?
Excessive Spam, Junk Mail from "geeksquad" email address?
Experiencing some frustration with the following, and thought to see if anyone else is having this issue and/or have found a solution. I've been getting an excessive amount of spam/junk for the last two months, and the majority of it is arriving directly in my inbox. While some of the messages do not have email addresses that I can see (and thus, I frustratingly can't add them/their domain to my spam/block list), the largest number is coming from the email address mailto:geeksquad@emailinfo.geeksquad.com This is obviously a "known" and "safe" email address for BestBuy's Geeksquad. I was reluctant to add it to my "Blocked Senders and Domains" list because I wouldn't want any legitimate BestBuy purchase/reminder/receipt emails being permanently blocked. Sadly, the number of emails haven't gotten so bad, I unfortunately ended up doing just that. What's more, I also removed the same email address from my "Safe Senders and Domains" list. Despite this, I'm still getting tons of spam from the above email address, and most is still arriving directly to my inbox. I'd be happy to just have these email redirected to my junk/spam folder at this point, but it's all becoming quit maddening and annoying. Has anyone else experienced this phenomenon and/or was able to "fix" this from happening? Thank you, and appreciate your collective insight.New Outlook Office.js Html body insert fails with error 9011 HtmlSanitizationFailure
I am building an Outlook web add-in for New Outlook on Windows. Calling mailbox.item.body.setSelectedDataAsync, prependAsync, or setAsync with CoercionType.Html fails with HtmlSanitizationFailure code 9011 on an empty HTML compose body, even for minimal Learn-style bold markup. CoercionType.Text works on the same client. Is 9011 a known New Outlook issue? Where is this error documented? What is the supported way to insert formatted HTML from an add-in?Aptos preset font size in new installations
Hi, Can anyone confirm what the default Aptos font size in Outlook should be on first use, before any user changes are made to the settings? I’m seeing different default sizes depending on the application: 11 pt — Microsoft 365 Outlook for Windows (Classic) 12 pt — Microsoft 365 Outlook for Windows (New Outlook) 12 pt — Outlook for iOS 12 pt — Outlook for Android Based on the above, it appears that 12 pt may be the current standard default across most Outlook clients, with Classic Outlook for Windows being the exception. However, I haven’t been able to find any definitive Microsoft documentation confirming what the intended default Aptos font size should be. Can anyone confirm whether 12 pt is the official/default size?Open the first message in the list
In the past few weeks, something changed to where I no longer have the option of having the first email selected when I navigate to a folder in Outlook (desktop or web client). There used to be an option in settings "What do you want us to do when you open Outlook?" that had a setting of "open the first message in the list", but that is now missing. How do I get that option back? Is there some setting I need to enable to make that option come back? I know the new UI is being forced on us now, but I haven't seen anything indicating that this was a feature that was removed - the option of not having it auto-select the first message was always an option as well, so I don't understand why a way to toggle between the two is no longer present.
No New Folder Creation?
I'm in Mac Outlook 16.112, using Legacy view. I'm trying to add a new sub folder and that option is disabled on every right click menu I can find, and doesn't appear in any ribbon menu. What is going on? I have quite a few subfolders, all created using the right-click option. Why is that suddenly unavailable? This is incredibly frustrating. -Monica Sandler Director of Customer Success EstateWorks SystemsAccount hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.OWA Rich Link Preview: metadata returns HTTP 200 but preview card is never rendered
I am hoping someone from the Outlook team or anyone familiar with the Outlook on the web Link Preview pipeline can help with a reproducible issue that has already been investigated extensively through Microsoft Support. This is not a request for a new feature. It concerns the existing Rich Link Preview functionality that Microsoft currently documents and exposes through Outlook/Exchange configuration. The problem When a public URL is entered into a new Outlook on the web message, Outlook recognises the URL but displays only the normal blue hyperlink. No title, description, image or Rich Link Preview card is inserted. I have reproduced this using multiple unrelated public URLs, including: Microsoft.com Adobe(dot)com YouTube(dot)com The same behaviour occurs across multiple browsers and private/incognito sessions. Configuration already confirmed Both relevant Exchange settings are enabled: Mailbox LinkPreviewEnabled = True Organisation LinkPreviewEnabled = True The Outlook on the web Preview links in email option is also enabled and messages are composed in HTML. The important technical finding Chrome Developer Tools shows that Outlook correctly detects the URL and calls Microsoft’s own preview service: urlp.asm.skype.com/v1/url/info The request completes successfully with: HTTP 200 OK The service returns valid rich-preview metadata including: Title Description Favicon Thumbnail Large thumbnail For example, the YouTube test returned the correct YouTube title, description and valid thumbnail URLs. However, Outlook then does nothing with that successful response. The observable flow is: URL recognised → Microsoft preview service called → HTTP 200 → complete valid metadata returned → Outlook fails to insert/render the Rich Link Preview Further investigation shows: The returned title is never inserted into the compose DOM. Outlook never subsequently requests the thumbnail URL returned by the preview service. There is no LPNoLP suppression attribute on the hyperlink. The behaviour is reproducible across different URLs and browsers. This appears to place the failure after successful metadata retrieval, at the point where Outlook should instantiate or insert the preview component. Why I am raising this here An active Microsoft Support case already contains HAR traces, PowerShell outputs, screenshots, Developer Tools evidence and controlled reproductions. I have spent months troubleshooting this and have reached the point where there is very little more an end user can reasonably isolate. This also has genuine business impact. Professional email presentation matters when competing for customers. Businesses using other email platforms can present links professionally with rich previews while Outlook leaves us with plain blue hyperlinks despite the documented functionality being enabled. I would therefore really appreciate input from someone familiar with Outlook/OWA engineering: What condition or feature state could cause Outlook to successfully retrieve complete Link Preview metadata but then deliberately or incorrectly skip creation of the preview component? Could this involve an Outlook feature flag, mailbox/tenant state, rollout configuration or another client-side gate after the urlp response? I am specifically trying to get the existing documented functionality working correctly, rather than looking for a workaround. I have also submitted the issue through the official Outlook Feedback Portal: https://feedbackportal.microsoft.com/feedback/idea/dc18ed2e-119b-f111-9b47-7c1e52444ef6 If someone from Microsoft needs the existing support-case reference, I am happy to provide it privately.
Account Locked: Recovery Form Automatically Rejected (Need Human Assistance)
Hello, I am trying to regain access to my old Microsoft account, br**mailto:email address removed for privacy reasons. Unfortunately, I have forgotten the password and I no longer have access to the phone number linked to the account. I completed the Microsoft account recovery form and provided as much information as possible. However, I received a message saying that the information I provided was insufficient to verify that I own the account. I understand the importance of account security, but I am not sure what else I can do to prove that the account belongs to me. Is there another way to verify my identity or contact Microsoft Support for help? Thank you for your assistance.
immagini nellf firma di outlook non sono visualizzate
Le immagini nelle firme di Outlook non vengono visualizzate nell'editor "Firme e carta intestata". Il problema è stato verificato su Outlook 2019 Standard, Outlook 2021 e Outlook 2024. Le firme sono state ricreate da zero e utilizzano immagini locali presenti nella cartella %APPDATA%\Microsoft\Signatures. I file HTM vengono visualizzati correttamente nei browser e le stesse firme funzionano correttamente in Outlook per Microsoft 365. Il problema persiste anche avviando Outlook con outlook.exe /safe. La build testata di Outlook 2019 è 16.0.10417.20197 a 32 bit.
Recent Blogs
- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
- Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask. ...Apr 27, 2026
