Recent Discussions
How to stop conversation threads from automatically expanding in the inbox
I have my inbox grouped by conversation. It appears as one email header with an arrow on the left indicating that it is a conversation which is great. The problem is that when I select the conversation, automatically my inbox expands showing every email in the conversation. I dont want it to expand automatically. I want it to remain condensed until I tell it to expand. Is there anyway to do this? It is driving me crazy
Issues signing on to outlook.com
Hello, I'm having issues signing on to outlook.com. Either through the app or web, keep getting an error. On the Outlook Mobile app, I get "An error occured during authentication". On the web I get the error below. Any suggestions appreciated. UTC Date: 2026-05-12T19:49:17.826Z Client Id: Session Id: Client Version: 20260501001.13 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined err: COMException esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:806) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:183650 st: 401 ehk: X-OWA-Error efe: MW4PR03CA0157 reqid: a64783dc-2fed-f293-3a10-efba70b9cc2e cv: BDANTiCGGDAkhZfLh5/96J.3.1
What's the easiest way to collect 360 feedback without manually emailing people?
Our HR team wants to build a 360-degree feedback mechanism into our Outlook app and we definitely don't want it to involve manually e-mailing people or sending out Microsoft Forms. Are there any automations we can set up in outlook or maybe native apps we might use that you all know?New email - linking group email addresses is now broken
I use web-based Outlook. Have always - when wanting to send a mail to an existing group that I have already created - simply clicked in the Bcc: box when creating a new mail. A window has (and still does) open with the names of my groups in the LH pane. It is asking me to select recipients, but clicking on any of the displayed group names does not result in the group members' details appearing in the RH pane. However, clicking on the contacts icon and opening groups shows the contents of my group in full. If I click on the envelope icon there, a new mail will open with that group shown in the To: field. I can simply click and hold and drag that into the Bcc: field. So, I know that what I used to do DID USED TO WORK, but it no longer does. Any fix for this please?PST Export in New Outlook: Progress Update and Current Capabilities
Microsoft has started rolling out PST export support in New Outlook for Windows. While this feature is not yet fully complete, the core mailbox export workflow directly in New Outlook is now functional. Calendar and Contacts remain read-only in the resulting PST file, but the export process is stable enough for early adoption scenarios. This post and the video walk-through cover the current end-to-end experience, including: How to check the mailbox size before initiating the export Exporting the entire mailbox or selecting specific folders Practical guidance for organizing, naming, and managing PST files Full step-by-step guide and video demonstration: https://traccreations4e.com/export-mailbox-to-pst-new-outlook/ If you’ve tested PST export in New Outlook, what has your experience been so far? Any issues, limitations, or reliability considerations others should be aware of? #traccreations4e-p25 12/8/2025
Can I please get some help?
Hi, I have been trying to get access to two emails (hotmails, yes that old) I was using as a kid and over the course of time, I forgot their passwords. Ihave tried sending forms but they always instantly deny me because I cant remember any emails I sent. Because I was a kid and the only reason for having an email was to sign in to stuff. I really would like access so I can recover some accounts and finally switch emails on steam. Thank you to whoever read this
Unable to Access Scheduling Poll Options
Hi, I would like to access the Scheduling Poll options in Outlook Web so I can select "Schedule when attendees reach consensus" bot I don't see a way to access the panel. This is the option as shown in the docs https://support.microsoft.com/en-us/office/create-a-scheduling-poll-in-outlook-for-windows-34176e59-c87a-4a19-85a4-bb35050ace02 This is what i see:
File Attachment Bug
Hi, I have been struggling with this Outlook bug for months now where every once in a while I am unable to attach any files, even small pdf files, to brand new e-mail chains. I get an error telling me to "remove inline files of large dimensions from this message thread" even though the thread is brand new! I tried all of the workarounds, including switching message format to html (which it was already set to), signing in and out again, deleting all of my cookies and cached files, deleting all and any saved drafts (which I do all the time anyways), and using incognito mode to access Outlook. I do not understand why this happens and frankly I find it unbelievable that this has been going on for so long with no fixes! If anyone has any other advice/fixes please let me know. Thanks!
Open the first message in the list
In the past few weeks, something changed to where I no longer have the option of having the first email selected when I navigate to a folder in Outlook (desktop or web client). There used to be an option in settings "What do you want us to do when you open Outlook?" that had a setting of "open the first message in the list", but that is now missing. How do I get that option back? Is there some setting I need to enable to make that option come back? I know the new UI is being forced on us now, but I haven't seen anything indicating that this was a feature that was removed - the option of not having it auto-select the first message was always an option as well, so I don't understand why a way to toggle between the two is no longer present.Can't see or edit contact lists suddenly
Hi, I am not super techy but have used without problem the contact lists in outlook (logging in on a browser) for years. Suddenly, I can't see my lists anywhere, but if I write a new email, I can still select a contact list in the address bar. However, if I click the 'people' icon now, I only see my address book as a list of alphabetical contacts. Can anyone tell me what to do? I am using a MacBook. ThanksExchange Online: Sudden mass quarantine of legitimate emails (tenant‑wide impact)
Hello, Since last Thursday , we have been experiencing a sudden and significant increase in quarantined emails across our Exchange Online tenant. Key observations: - Hundreds of legitimate emails are being quarantined every day - The issue appears tenant‑wide and affects multiple senders and recipients - No recent configuration changes were made (Exchange mail flow rules, Defender for Office 365 policies, or security presets) - Messages are being classified as spam/phish even though they are clearly legitimate - Manual release is currently required, which is operationally unsustainable and error‑prone - Business‑critical communications are being delayed or missed as a result We have an active Microsoft support case open, but the root cause is still unclear. I would like to ask the community: - Are other Exchange Online tenants seeing a similar spike in quarantined legitimate emails since last week? - Has Microsoft acknowledged any backend or filtering model changes or service issues related to quarantine or Defender for Office 365? Any confirmation or shared experiences would be greatly appreciated, as we are trying to determine whether this is an isolated tenant issue or a broader service‑related problem. Thank you.A major step backwards: Classic Outlook vs. New Outlook on changing the "From" sending account
The Issue: In New Outlook, changing the "From" address after you have already started composing an email message opens a new, blank message window, forcing you to copy and paste your original message subject, contents, and attachments. This is an irritating change from Classic Outlook, where you could simply switch the sending account from a dropdown menu while keeping your drafted message fully intact. Expected behavior: When changing the "From" address while composing a mail message, it should simply be updated to the newly selected account, and the body, subject line, and any attachments of the message you are writing at that time should be preserved within the same composition window. The Classic Outlook Way (The Right Way) to Switch the "From" address: For years, my workflow in Classic Outlook has been simple. I click "New Email." The new message window opens, and the "From" field shows the currently selected account. I start writing my message. Then I realize I wanted to send it from another mail account. I click the "From" button, and a dropdown menu appears with all my accounts. I pick the one I want, and I'm good to go. The message content is untouched, it's all still there. Changing the From-address is a two-second action that is intuitive and efficient. The "New Outlook" Way (The Baffling Way) to Switch the "From" address: Now, I try to do the exact same thing in the "New Outlook." I click "New Email." The new message window opens, and the "From" field shows the currently selected account. I start writing my message. Then I realize I wanted to send it from another mail account. I click the "From" button, and a dropdown menu appears with all my accounts. I pick the one I want. But then, after choosing a different From-address, a completely blank new message is opened. And I have to copy/paste everything from the message window I was writing in before to the newly opened message window. So annoying! This feels like a classic case of simplifying the UI to the point where it loses critical functionality. What used to be a simple dropdown selection in Classic Outlook is now an irritating multi-step process in New Outlook. It seems to be an intentional design choice, but it's one that ignores the reality of how users with multiple mail accounts actually work.Send email merge from Shared Mailbox?
Hey everyone! We use email merge (Word & Outlook) all the time, and it's a huge timesaver. We recently went to use it from a SHARED mailbox and cannot for the life of use figure out how to do it. So far, I've tried: 1) Changing the shared mailbox to the "default" account (there doesn't seem to be a way to do it) 2) Setting up a new profile with JUST the shared mailbox (also doesn't seem to be a way to do it) Is there a way to send an email merge FROM a shared mailbox?Anyone else hate the New Desktop Outlook?.
Hello people I was wondering if anyone else Hated the Desktop version of Outlook?. To me its slower and unresponsive compared to previous versions. Even Windows Mail was faster and the brings up old email accounts that you deleted and no longer use long ago. It seems while good intentions this one has not been tested properly. Just shoved out the door. And lastly trying to find Emails that your sent or received is another nightmare. You have to restart twice before it finally decides oh look there emails.Boss's E-mails are coming in garbled and marked "[Unknown Sender]"
As some background, my boss uses the Old Outlook on his PC and is unlikely to change that. BUT we've had enough problems over the years that we have him keep a Gmail tab open. Now, I am the most tech literate person in the office, but I'm by no means a computer scientist. So, I'll try to describe it the best I can. He had me look at his emails because it was getting these strange garbled e-mails with unknown senders. I saw many lines of what looks like raw HTML and Hexadecimals lines of code. He deleted the first two, assuming they were spam. The third one, garbled in Outlook but when viewing it on g-mail, was a photo from his assistant. Perfectly normal. The 2 the deleted, when looking in the trash via g-mail, were still garbled though. Something about deleting them in Outlook is making them permanently unreadable. We have restarted the computer and it seems to be persisting. Any clue what this is?
Outlook on Windows 11: when local sync re‑contaminates global settings
Introduction I want to share a finding that I believe is concerning: the Outlook client on Windows 11 can act as a vector of “re‑contamination” of local data, reactivating settings that were already disabled in the cloud. While this is not malware in the strict sense, the behavior is contradictory enough that it undermines privacy and user trust. Context of the issue To avoid any doubt, I disabled the Expanded People Suggestions option in all three possible places: Outlook client on Windows 11. Outlook Web. Global Privacy settings in my Microsoft Account. In every case, the option was disabled and the exported configuration file appeared empty, confirming that the deletion had been applied correctly. Cross‑account contamination → when another account was added to the Outlook client, the contaminated suggestions were transferred and appeared in that account as well, even though those addresses had never been used there. Evidence observed Empty file in the cloud → confirms that the deletion was effective. Desktop client re‑sync → uploads obsolete local data and reactivates the option. Result → the global configuration once again shows suggestions that had already been disabled. Injected email addresses → the suggestions included addresses that I have never used or contacted. These appear to have been introduced by third parties or internal contamination, not by my own activity. Cross‑account contamination → when another account was added to the Outlook client, the contaminated suggestions were transferred and appeared there too. Implications The Outlook client does not respect privacy preferences set in the cloud. Local data takes precedence over global settings, which contradicts modern synchronization logic. The presence of never‑used, injected email addresses raises serious concerns about data integrity and possible external contamination. This may affect many users, not just an isolated case. Reflection This behavior creates the perception that the client acts like intrusive software: even if the user deletes data in the cloud, the client “resurrects” it from its local cache. In practical terms, it is a form of re‑contamination that compromises confidence in synchronization between client and server. The fact that injected addresses appear in suggestions makes the issue even more problematic, as it suggests external influence beyond the user’s own history. Conclusion The cloud should be the source of truth. If a user disables data in Outlook Web and in the global Microsoft Account settings, no local client should have the ability to reactivate it. This finding deserves attention because it directly affects privacy, data integrity, and the coherence of the Microsoft ecosystem. Invitation Has anyone else observed this behavior in Outlook for Windows 11? Have you seen deleted cloud settings reappear after reinstalling or re‑synchronizing the client, or injected email addresses that were never used showing up in suggestions?
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