Recent Discussions
Dormant @outlook.com emal address
When I try to look into my old @outlook.com email address I get a message that it does not exist. When I try to create the exact same email address, I get a message that it already exists. I read something about unused accounts being archived. Any advice will be appreciated.
Account hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.
Classic Outlook Keeps "Not Responding" and freezing
Hi there, I tried to scour for something similar, but I couldn't find anything and/or it didn't work - so here I am - hopefully someone can help. Okay the facts - I use Classic Outlook (CO moving forward) and I run 5 email address in it - 3 are a domain for my company that I run and 2 are POP emails brought in from AOL. I run Windows 11. This is happening to 3 or my 5 work stations, all three are the ones on Windows 11. This started slow a few weeks ago, thought it was just low memory so went through and cleaned up old emails. I am not seeing these issues when using the 2 pop emails - just my company domain ones. Can open CO, taking some extended time but it is getting there. As soon as I try to send an email, reply to an email, change a signature within a new email - it either takes 5-10 minutes to load if we do not click again and just let it sit and think. The second I try and click something or try and scroll while waiting - it goes into 'Not Responding'. Some times it will load after 1 minute and sometimes it just get stuck. I have updated my CO, I tried the advanced 'online repair' through my system, I have tried disabling all my add-ons, I tried deleting my email account from CO and re-loading/logging in, I have checked my graphics card (something on google said to check it for updates), I have ran command prompts to check for internal Windows errors and I have come up short on everything.
New Outlook won't connect to Gmail
Hello. This is the error message I'm receiving. I've uninstalled/reinstalled New Outlook, but it still won't connect to my Gmail. Any help is appreciated. {"SessionId":"6abc36b9-ef4c-e34e-9ae0-bc1b7ed4b171","Timestamp":1788304255351,"Error":"INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE"}New Outlook Comes With New Workflows: What Is Still Missing for You?
As a reminder, in March 2027, Enterprise organizations will enter the opt-out stage (Message ID 949965), where New Outlook becomes the default with the option to return to Classic Outlook. That is not too far away, especially if you need time to get your workflows and systems in place. That is why I keep coming back to this: New Outlook comes with new workflows. So I’m curious about where New Outlook workflows still fall short for you. A lot has changed. Users now have mail merge, Quick Parts, Unified Inbox, and partial PST support, with Advanced Mail Merge also on the way. New Outlook also has 30+ features and capabilities that are not available in Classic Outlook. What do you still do in Classic Outlook that you cannot accomplish, or cannot accomplish well, in New Outlook today? And if you tried New Outlook a year or two ago and went back to Classic Outlook, I’d be especially interested in what is still keeping you there now. I’m not looking for “I hate New Outlook.” I already know plenty of people do. I want to know the specific feature or workflow that still matters to you. PS: And be kind to me. I don’t work for Microsoft. I’m an MVP who teaches their products. 😉 traccreations4e-p26 8/26/2026Outlook Not Sending Emails – Messages Stuck in Outbox
Hi everyone, I’m having trouble with Microsoft Outlook where my emails won’t send and keep getting stuck in the Outbox. My internet connection seems fine, and I can still receive emails, but nothing goes out. I’ve tried restarting Outlook and my computer, but the issue is still there. Has anyone faced this before or knows what could be causing it? Any help would be really appreciated. Thanks!
Email sent from Shared Mailbox gets stuck in Outbox
Hello, I am working with a client who has a primary and shared mailbox in Outlook. They are using the newest version of classic Outlook desktop app and they have full permissions to the shared mailbox, including "send as" permissions. They can send email from their primary mailbox without issue. However, when they send email as the shared mailbox, it gets stuck in the Outbox and never sends. I have tried the following: 1. Removing the profiles re-adding 2. Deleting the Outlook data files 3. Reducing cache to as low as 3 months 4. Turning off cache but when I do the shared mailbox gets an error that it cannot connect to the Exchange server 5. Turning on auto-archive to shrink the data files 6. Switching to "New Outlook". This does seem to work but the company uses a plug-in for a program called "Mail Manager" and they don't fully support New Outlook yet Sometimes these solutions will fix the issue for a few days to a week but then it begins happening again. This issue does not happen when they are using the mobile or web clients. To me this sounds like a corrupted data file but I can't pinpoint what exactly is causing the corruption. Any suggestions? Thanks, MikeCan't collapse all groups in new Outlook?
Hi, I just downloaded the new Outlook app to try and I don't see a way to collapse all groups nor could I find anything in the help menu. Is this not possible with the new version? I have a lot of email in my accounts so this is concerning and I'm hoping that I'm just missing something. Since this will likely be a mandatory upgrade I would like to know. Thanks in advance.
Teams Meeting Add-in Not Appearing in Outlook
The computer was rebuilt from scratch and reinstalled with a clean operating system. After the installation, all required Microsoft applications (Outlook, Teams, etc.) were installed and the user successfully signed in. However, the Teams Meeting add-in is not appearing in Outlook as expected. Within the Outlook Calendar/Appointment window, only the Skype Meeting option is visible, while the Teams Meeting option is completely missing. Checks Performed: New Microsoft Teams is installed and functioning properly. Outlook and Teams are both signed in with the user account. Outlook COM Add-ins have been checked. Disabled Items have been checked. Teams Meeting Add-in for Microsoft Office has been verified. Outlook updates have been checked. Microsoft Teams has been reinstalled. Outlook profile has been verified. Exchange mailbox is active and functioning correctly. Despite all the above checks, the Teams Meeting option is still not displayed in the Outlook Calendar/Appointment window, and only the Skype Meeting integration is available. Expected Behavior: The Teams Meeting button should be available within the Outlook Calendar/Appointment window, allowing users to create Teams meetings and automatically generate Teams meeting invitations. Request: Please why the Teams Meeting Add-in is not being loaded into Outlook and provide assistance in restoring the Teams Meeting functionality within the Outlook Calendar/Appointment interface. Attachments: Screenshot showing the current issue (Teams Meeting button missing) Screenshot showing the expected behavior (Teams Meeting button visible)
El acceso al email de hotmail desde un PC no me abre la ventana de la contraseña
El acceso al email de hotmail desde un PC no me abre la ventana de la contraseña. Pongo mi usuario, pero al continuar a la pantalla de la contraseña, se queda en blanco la ventana. Sí accedo al correo porque lo tengo configurado en el móvil, pero en la web de un PC, no.
In Outlook MacOS, users can't drop attachments in the middle of the 'Attach Files' box
In Outlook MacOS, when you click and drag a file into an email to add it as an attachment, an 'Attach Files' box shows up. This box is intended to have files dropped anywhere in it, and the UI design communicates this effectively to the user. However, you actually can't drop files into the middle of the box over the icon. Microsoft should fix this for a more seamless user experience in Outlook. Video provided showing the issue.New Outlook: "Changing the ImapRemoteServerInfo is not allowed" after host migration
Hi everyone! I've migrated my domain/mailbox from one IMAP host to another in May. It cannot be added to New Outlook for Windows — fails instantly with INVALID_CREDENTIALS INTERACTION_REQUIRED, even when I deliberately enter a wrong password (so it's failing before authentication is even attempted). Using DevTools (olk.exe -devtools), the Network tab shows the real rejection from Microsoft's backend: Changing the ImapRemoteServerInfo is not allowed. Attempted to change it from imap.olddomain.sk to imap.newdomain.sk So New Outlook has a cloud-mailbox / connected-account shadow record for this address, pinned to the old host from a previous add attempt, and the backend refuses to update it. What I've confirmed: Webmail and a second mailbox on the same domain/host both work fine → not credentials, not the host. The account does not appear in Settings → Accounts (so I can't use "Remove from all devices" which worked on my first account). It's on no other device or client. App reset didn't help (record is server-side, not local). It's been ~7 weeks, so any 30-day inactivity purge hasn't cleared it How do I get this stuck cloud-mailbox / connected-account record purged when it isn't attached to any removable account? Is there a way to force it, or does this need Microsoft backend action?Phone verification is not working
Hello. I was logged out of my accounts when I opened Outlook on Windows. I managed to log into the first one, but I forgot my password of the other one. I am struggling to log into that account. That account is not connected to an authenticator app, but is connected to my phone number. I tried resetting my password using my phone and entered last 4 digits of my phone number, but the method is NOT WORKING for some reason. I also tried verifying my account with my phone number, but I didn't get any code from Microsoft. All the accounts that I buy online with use this email account. Please help.iCloud for Windows Contacts sync issue with Outlook Classic (Part of M365 package)
I have lost count the amount of times I see iCloud Sync issues cropping up with Outlook Classic (M365) but they never exactly describe the issue I am having. After uninstalling Outlook, iCloud for Windows, re-installing and enabled / disable the AddIn/ re-enable it for iCloud I've run into a brick wall I think So iCloud for Windows partly integrates with Outlook Classic - but I have an issue where the correct Sync'd contacts are appearing in the Contacts tab of Outlook and I enable that as an Address book by ticking the box in Properties. I give it a specific name Then open the main Home page of Outlook and start to create a test mail. If I open the Address Button on the main ribbon I can see the Contacts list name for iCloud and open it. Problem is it is not the correct list. It looks like a very old iCloud Contacts List - but where on earth is Outlook getting this old list from ?. The list is the same name as that one I just gave it under Outlook Contacts management page, but I can never get the correct sync'd iCloud contacts list to appear using the Address Button. Can anyone point me in the direction of where this old iCloud contact list is being stored within Outlook Classic ?. If I remove iCloud for Windows it is still there under the Address Ribbon button. Any help here welcomed !.live Account Recovery
My email in the .live domain was deleted due to inactivity. I have a third party account that is sending recovery information to this email address. What options do I have to recover messages that are being delivered to this email? I'd like to either have the email address recreated, free up the domain so that I can recreate the email, or have emails that are being sent to this address forwarded to my current email. I've tried reaching out to microsoft, and have put in a privacy request as well, but haven't had success. Are there any other options I can try?
Import function in Outlook Classic - won't import emails on Microsoft exchange server
Hi.. I am attempting to import a folder (.pst file) which has no current emails but does have 4 emails that have been moved to the Microsoft exchange server due to (age ??) . So, opening up the folder there are no emails displayed but when I click on the link to the exchange server I can see all 4. However, when I export the folder then import to another account the emails are not imported.. the folder is empty.. So, have I missed something or is this not possible ?? thanks BEH
Recent Blogs
- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
- Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask. ...Apr 27, 2026
