Forum Discussion
Can't Add or Edit Contacts in Outlook 365
I can't add or edit a contact in Outlook 365...whether on the web or in the app. However, I can on my iPhone. Any suggestions would be appreciated!
14 Replies
The problem still exists in December 2025. I am running the "new" outlook. Three weeks ago, I was able to create a new Contacts List for e-mailing a group of twenty people. I now wish to edit that List, by adding more names from my Contacts. Outlook now tells me that "We couldn't find any matches".
The problem is not just on my computer. The same thing happens when using my Bridge Club's Laptop.
Anyone know how to contact a real person at Microsoft?
It has been fixed! Thank you to whomever finally fixed this issue!
I did download the APP onto my computer. If I go into my mail that way and can access my contacts and even add a contact. Finally found my groups, but I can't edit them nor can I add people to an existing group. I have also tried to call for support. Microsoft is a nightmare. GoDaddy can not help me either, they say it's all a Microsoft issue. No-one will take responsibility for it. Just nuts!
Agreed - I am a GoDaddy customer and got the same response. This just started happening for me about a week ago. I work for a software company and this stuff just doesn't happen - they had to deploy an update or something if so many of us are having this issue. So stressful!
Same for me - I can't even figure out how to contact MS support but will follow this thread in case you get an answer. This is awful!
I can't add contacts, can't view my contacts, and can't edit my groups. Been going on for three weeks now and I can not get any help.
- My problem as well. The New Outlook is incredibly frustrating to work with and virtually no help available. Please let us know if there is a solution to not "seeing" the contacts. I know they are there somewhere but can't use them.
melissa1580 I can't do that either. Did you find a solution?
Nope. Sorry!
khoulihan505 Nope. I'm also waiting for support through the app to get back to me and it's been a week. I also can't see, add or edit my contacts on the web or desktop app.
I found this a partial solution to my problems with the New Outlook.
My contacts (people) reappeared when I went to Windows settings > apps > installed apps > Outlook (new) > Advanced and then clicked on repair. While they reappeared, I was not able to delete any but I could edit them. Progress, but not perfection.
