Recent Discussions
New Outlook: Calendar view cannot open modal dialogs (e.g. new event/settings) – Mail view works
I've been troubleshooting the above new issue (to me) with Copilot to produce the below summary. Hope this is helpful and you can advise and/or resolve ASAP! Thanks. --- We are experiencing a consistent issue in New Outlook for Windows, with similar reports from Outlook for Mac, where Calendar view fails to display modal dialogs. This affects: Creating new calendar events Editing or duplicating events Opening Settings When triggered from Calendar view, no dialog appears and the UI becomes unresponsive for that action. Note: Once calendar view 'breaks' Outlook, even switching back to mail view doesn't always work (incl. inability to close via usual X top right). Key behaviour ✅ Issue occurs only in Calendar view ✅ Same functionality works correctly from Mail view: New → Event opens and works Settings opens normally ✅ Outlook Web (PWA) and Teams Calendar work without issue ✅ Switching from Calendar → Mail immediately restores functionality Impact Users cannot effectively manage calendars using the desktop app (only view) Disrupts scheduling workflows Requires switching views or using other apps to complete basic actions Scope Multiple users affected Reproduced across: Windows (New Outlook) Mac (similar behaviour reported) Not device-specific Not account-specific Troubleshooting already attempted App repair/reset Full reinstall Restarting WebView2 processes Clearing local app data No resolution (only temporary, same as killing task and restarting app). Observed pattern This appears to be isolated to the Calendar view UI layer, specifically: Modal/dialog rendering fails only when invoked from the Calendar canvas The same dialogs work when invoked from Mail context Suspected cause Likely a regression in the Calendar canvas/modal framework in New Outlook (Monarch) affecting dialog rendering. This is consistent with previously observed Calendar-specific rendering issues in New Outlook (UI-layer defects limited to Calendar view rather than Exchange Online service). Request Confirm whether this is a known or emerging issue Provide workaround or mitigation guidance Advise if this is linked to a recent feature rollout / flighting Share ETA for fix if available Workaround (confirmed) Use Mail view → New → Event Use Outlook Web (PWA) or Teams Calendar Additional notes (optional) Issue appears tied to Calendar view state rather than service/backend Switching views consistently resets behaviour (albeit not consistently/long term) Suggest investigating Calendar modal rendering lifecycleShared Calendars No Longer Visible
For years, I've shared Outlook calendars between my Outlook accounts and with my husband's, without any issues. However, since mid-June the shared calendars have disappeared for no apparent reason. The sharing permissions are still in place, but the calendars are no longer visible or available to add on Android, in the Outlook desktop app, or on Outlook on the web. I've spent hours Googling and tried all the usual troubleshooting steps, but nothing has worked! As a workaround, I now have to invite all @outlook.com accounts to calendar events just so everyone can see them and avoid double bookings. Has anyone come across this before and found a fix that isn't one of the standard "how-to" suggestions? Note: these are personal paid Microsoft accounts.
Unable to delete emails
On web Outlook, everything in the primary email account behaves as expected. However, emails in a shared mailbox cannot be deleted, even though everything else in the shared mailbox works fine (i.e., I can read and send emails from it). Interestingly, if I open a new browser window exclusively for this shared mailbox, the deletion works fine. This is reproducible on both Chrome and Edge. I have restarted both browsers to no avail. Could anyone offer a tip on how to remedy this issue? I do not want to keep a new window for this shared mailbox. I prefer to manage it in the same window as the primary mailbox.Account hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.
Outllook does not receive read gmail.
I've been using Outlook 10 for years withouit this problem, but just opened a 365 account using Outlook classic. I've tried everything Google has to offer but can't fix the problem. Everything works fine but once I read a gmail on my phone or browser it will not be recieved by Outlook.
New Outlook missing sended message
In new outlook (in browser and also in desktop app) is missing mail message which was sended at 11:34, 7.6.2026. I see this message only in Message Tracing in Exchange, but in outlook nothing, is missing. I tried Sync, refresh (F5), clear cache (Ctrl+F5), change viewing of messages (like a conversations, separatelly). I need the correct working of outlook. Is very bad, when sended messages is not showing. Please help with solution.How to restore rules for Outlook 2019
My PC had a crash. After I rebooted the PC, I had the following error that I could not get rid of by restarting Outlook: "There was an error reading the rules from the server. The format of the server rules was not recognized. Your stored rules appear to have a bad format" I have 5 POP accounts and 1 Exchange account (for my Microsoft account). I did the following: outlook.exe /cleanrules The error was gone. I back up my files daily, so I restored a PST file of an account for which I created most rules. Unfortunately, the rules window is still empty. Where are the rules stored for Outlook 2019?New desktop outlook do not show incoming message in conversation
Hello. I would like to ask you about solution for this problem in new Outlook. I send message and i got reply for this message. This message i see as conversation in Inbox. When i collapse this conversation, i see only my original message, not reply message. But reply message I see only in header in list of mail, i can't open this message. Where can be problem? Thx
Outlook Android shows different date on shared recurring appointments
My wife and I share our hotmail calendars with each other For recurring appointments that she creates only, on any Android device using the Outlook app, the appointment is always 1 day later. It is consistent The time is correct so it doesn't seem to be a timezone issue. In Windows settings, Android settings, and outlook.com settings the time zone is Sydney AEST I've resynced the android apps. But tbh it has affected me for years, and has followed me across devices Any ideas? Pixel Outlook v5.2618.2 Samsung Outlook v5.2618.2 ty!new mail-account automatically forwards external mails to internal address
Hi, last week I created a new mail-account to our outlook-users and added a mail-license. Only internal mails was received in the new inbox and after troubleshooting and using mail-trace I discovered that the mails was forwarded to another internal inbox. This is not something that is configured anywhere in the mentioned settings when trying to troubleshoot forwarding-issues. How do I turn this off, so that my new employee can receive external e-mails. We don't have any policies or rules set up, that should trigger this behavior. Regards Lars
Problem adding IMAP email account to Outlook on Android
I am trying to add a couple of IMAP email accounts to Outlook on Android. Both are for my own domain, and I already have both added to Outlook on my windows laptop without any issues. One of the emails, "name@ domain . com" is added without any problems on Android, but my catch-all email, "*@ domain . com" will not add, and constantly gives the "check email/password" error. This email works with Outlook on my windows PC, and with other email apps on Android. I suspect the problem is due to the *@ domain address, but my email provider says it should work with Outlook, and it already works on Windows Outlook. Has anyone seen this before? Stephen.Outlook will not send/receive email on Mac
I access my primary email address with Outlook, and about a month ago it stopped working. I was in Europe at the time and thought that might have something to do with it, but I'm home now and it is still not working. To make it worse, at random times when I try to check email, it will suddenly work. However, it has never SENT emails since it started glitching a month ago. I've tried the "fixes" I've found online (clearing messages from Outbox, checking to see if it's set to "Work Offline", etc.) I am NOT a techie, and the "Support" pages from Microsoft keep sending me around in circles. Below is a screenshot of the closest thing I've found relating to my issue, but my emails are not (as far as I know) from shaw.ca or rogers domain accounts. I have legacy Outlook. Can anyone help, and take into account that I'm not a techie. Thanks.Anyone else hate the New Desktop Outlook?.
Hello people I was wondering if anyone else Hated the Desktop version of Outlook?. To me its slower and unresponsive compared to previous versions. Even Windows Mail was faster and the brings up old email accounts that you deleted and no longer use long ago. It seems while good intentions this one has not been tested properly. Just shoved out the door. And lastly trying to find Emails that your sent or received is another nightmare. You have to restart twice before it finally decides oh look there emails.Quick Parts are Now Available in New Outlook
Quick Parts have officially arrived in the New Outlook experience, and many users have been asking how they work and what has changed from Classic Outlook. I put together a short walkthrough covering how to create, insert, and manage Quick Parts, along with a few notes on features that didn’t make it into the new version. 🔗 Video overview: https://youtu.be/k3rVgpGmSFs?si=rvEdCK_WgBhjlLcj 🔗 Blog post: https://traccreations4e.com/new-outlook-quick-parts Hope this helps anyone transitioning to New Outlook or supporting others who are. If you’ve already tested Quick Parts in the new interface, I’d love to hear what you think. #traccreations4e-p25 2/15/2026Teams Meeting Add-in Not Appearing in Outlook
The computer was rebuilt from scratch and reinstalled with a clean operating system. After the installation, all required Microsoft applications (Outlook, Teams, etc.) were installed and the user successfully signed in. However, the Teams Meeting add-in is not appearing in Outlook as expected. Within the Outlook Calendar/Appointment window, only the Skype Meeting option is visible, while the Teams Meeting option is completely missing. Checks Performed: New Microsoft Teams is installed and functioning properly. Outlook and Teams are both signed in with the user account. Outlook COM Add-ins have been checked. Disabled Items have been checked. Teams Meeting Add-in for Microsoft Office has been verified. Outlook updates have been checked. Microsoft Teams has been reinstalled. Outlook profile has been verified. Exchange mailbox is active and functioning correctly. Despite all the above checks, the Teams Meeting option is still not displayed in the Outlook Calendar/Appointment window, and only the Skype Meeting integration is available. Expected Behavior: The Teams Meeting button should be available within the Outlook Calendar/Appointment window, allowing users to create Teams meetings and automatically generate Teams meeting invitations. Request: Please why the Teams Meeting Add-in is not being loaded into Outlook and provide assistance in restoring the Teams Meeting functionality within the Outlook Calendar/Appointment interface. Attachments: Screenshot showing the current issue (Teams Meeting button missing) Screenshot showing the expected behavior (Teams Meeting button visible)
I Can't Permanently Delete Emails From Shared Mailbox
Anyone else had this issue and fixed it? In the outlook desktop app, I deleted mail from my shared mailboxes inbox and sent folder too I believe. In my shared mailbox, under the deleted folder, I select all the messages and click empty folder to try and permanently delete these emails, but then it just readds it back to the shared mailbox's deleted folder. It also creates a copy in my personal account's deleted folder, and when I delete it from there permanently, it still shows in the shared mailbox's deleted folder. How can I fix it so I can get rid of these undeletable emails in my shared mailboxes deleted folder?Cannot reset account password
I created an email address for RSVP purposes. I do not remember the password, and cannot find what I wrote it down on, and have never sent an email from it so I cannot provide enough information to recover the account. I have phoned support and all the bot does is refer me to the website reset which does not work. How can I talk to a real person or recover this account?
Recent Blogs
- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
- Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask. ...Apr 27, 2026
