Recent Discussions
User can't see some emails after loading PST
Recently I helped a user migrate from an IMAP mail to Outlook. I downloaded the PST file from the old IMAP account and loaded the file into his new account, all in Classic Outlook as this user refuses to use the new Outlook. However, during the load of old mail he would stop receiving any new mail. To fix this I created a new profile and that did allow new mail to arrive, however, the mail from the backup didn’t show. I then loaded the backup into the new Outlook and it only loaded mail up to 2022. After this, we loaded the PST into Outlook Classic on a different device as to not disrupt workflow, but that also didn’t solve the issue. I loaded the PST file into a testing account, and it did load all the files, from 2020 to the date the file was created.
Intermittent connection error with an IMAP mailbox
One of our customers is having an issue with new Outlook where after we set up their email as IMAP (which we host), after a while Outlook would no longer recognize the password. When they went into Settings, it showed a message says "Sign-in is required. Click Sign in to resolve." The customer did that, and the sign in failed, so they closed new Outlook and did something else for a while we investigated. However, the user came back to the computer a little later, opened Outlook on a lark, and everything was back to normal and they could see all their email again. Does anyone have any idea of what might be causing that? The customer forwarded screenshots of the information they got when they clicked "Troubleshooting Details", but I don't know how helpful that will be for y'all.
Android Outlook using outlook proxy email address for primary account, can't receive emails
Longtime, fairly contented user of Outlook in Microsoft 365 here. Yesterday I tried to set up Outlook on my Samsung phone. I was not able to start by incorporating my primary email account, based at my ISP, even though Outlook spotted that account and offered to include it. (I was confused about the proper IMAP port number.) I then took the route of bringing in a gmail account used as a secondary. That worked well. However, Microsoft required me to set up an outlook.com email. Now my phone Outlook nominally has my ISP account as primary, but when I begin a new message, it lists my outlook.com address and my gmail address as sending options, not my ISP address. Emails I send from the account show as having been sent from the outlook.com account -- mailto:email address removed for privacy reasons --, although when I reply to them, my correct ISP address shows up as the prospective recipient in the email draft. I might be able to put up with this -- not sure about people I correspond with, however -- but the ISP account on my phone outlook is not receiving any emails. (Oddly, there is one email from 2015 from the Outlook.com team about getting started.) I can't find a way to adjust what I assume might be incorrect settings for the ISP server. I'm wondering if I should uninstall the current phone Outlook and try again. A side question: what is the purpose of requiring me to set up an outlook.com email? Thanks for any help you can provide.
Outlook for Mac 16.113 Search not functioning in Legacy View
Title says it all. I have reindexed Spotlight, I have reverted backwards to .112 and .111 and no matter what I do, I can not get the search function to work again in Legacy view. Search works in the "new" Outlook for Mac, but not in Legacy, which I greatly prefer. Please help me, someone! I knew there were discussions about .112 search not working, and XML messages, but I haven't found this issue posted anywhere.
Outlook.de DKIM and DMARC records broken
Outbound mail from outlook.de carries a DKIM-Signature with d=OUTLOOK.DE; s=selector1, but the corresponding DNS TXT record at selector1._domainkey.outlook.de does not exist. This causes receiving servers to report dkim=permerror (no key for signature). To reproduce: Send a mail from any @outlook.de account Check the DKIM-Signature header — it references selector1 Run: dig TXT selector1._domainkey.outlook.de — no record returned The domain outlook.de also has no DMARC record published (dmarc=none). Some header information: Received: by 2002:a05:6a11:e41c:b0:73b:6833:703f with SMTP id em28csp1732536pxc; Tue, 21 Jul 2026 07:23:10 -0700 (PDT) [...] ARC-Authentication-Results: i=2; mx.google.com; dkim=permerror (no key for signature) header.i=@OUTLOOK.DE header.s=selector1 header.b=mWWTJtqO; arc=pass (i=1); spf=pass (google.com: domain of email address removed for privacy reasons designates 2a01:111:f403:d20f::3 as permitted sender) [...] I leave out DNS this time as the discussion was marked as spam, but you can easily check it yourself: dig TXT selector1._domainkey.outlook.de and dig TXT _dmarc.outlook.de return no entries as all. So obviously the DNS records are not published. This leads to bad email reputation - so emails are either in SPAM folders or get rejected completely. Can someone from MS look into this and fix it. This is at least the case since June 2026 - see also https://borncity.com/blog/2026/07/02/patzt-microsoft-bei-dkim-fuer-outlook-de/ (which is in German unfortunately) - but that is the exact issue.
Feature request: meeting cancellation by organizer in M365 Copilot
During a recent usage of M365 Copilot, I identified a capability gap that significantly limits calendar-related automation. Current situation Copilot can: find meetings in my calendar, identify meetings where I am the organizer, interactively ask which meetings should be processed. However, Copilot is currently not able to cancel organizer-owned Outlook meetings and send cancellation notifications, although this is a natural next step in the workflow. Requested capability Cancel individual meetings organized by the user Cancel recurring meetings or selected instances Send a custom cancellation message to attendees Support bulk processing (e.g. vacation preparation) Example use case Before a planned absence, a user asks Copilot: Find all meetings during my vacation. Show only meetings where I am the organizer. Ask me for each meeting whether it should be cancelled. Cancel the selected meetings and send a predefined message such as: "Florian planned absent." This would be a valuable productivity enhancement for Outlook and Copilot users who manage large numbers of meetings. Could you please advise whether this capability is already planned, whether a feedback channel exists, or which product team would be the appropriate owner for this request?Outlook for Mac 16.113 Search not functioning in Legacy View
Title says it all. I have reindexed Spotlight, I have reverted backwards to .112 and .111 and no matter what I do, I can not get the search function to work again in Legacy view. I promise, I am NOT going to use the new view, it is hideous. Please help me, someone! I knew there were discussions about .112 search not working, and XML messages, but I haven't found this issue posted anywhere. Doesn't anyone actually test these releases before they send them out? :)How to set your display name in the New Outlook?
In Outlook Classic (or Legacy), I could easily set my display name by going to: File -> Account Settings -> Account Name and Sync Settings -> Your Name When configured this way, the emails I sent would display my name, followed by my email address in parentheses. This worked flawlessly for both my work and personal email accounts. However, when using the New Outlook, the emails I send only show my email address. My name is no longer displayed as the sender. Is there any way to make the New Outlook send emails with my name displayed as the Classic version does? Any help or workarounds would be greatly appreciated!Account hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.
Phishing emails appearing in recents
Hello, recently my email has been listed as breached, and they tried accessing my email address and other apps. I have changed all my passwords and 2 factors. I still get random notifications of hackers attempting access of something like today. When i was checking my emails for it, I noticed when I clicked the search bar in Outlook it popped up with these phishing emails in my "recents". There is no history associated with them, no emails sent/received. Just wondering what might cause these to pop up, and if my email could be compromised. They popped up at the top in "All" and also in the "People", as if they're very recent.Unable to drag cursor to select text in a draft.
For as long as I can remember, I have been unable to drag my cursor to select any text in a draft message. I can however drag the cursor to select text in a received message, as long as I'm not in the midst of drafting a response. I can use a combination of SHIFT+ arrow keys to select text. I also have no issue dragging the cursor to select text in Outlook on the Web. I have to assume this is intentional being that this bug has existed for so long. Is there any explanation as to why Microsoft feels Outlook for Mac users should not be permitted to drag their cursor to select text? I've just updated Outlook for Mac via the App Store to version 16.83 (24031120).
Formatting wont transfer from Excel to Outlook
The last 2 or 3 days every time I copy and paste from Excel into Outlook it drops all of the formatting. I've adjusted my settings to keep formatting, tried manually telling it to keep the formatting. It simply wont. I've googled and searched the Microsoft website to no avail.Lost Messages from GMAIL with POP
I hope this is the community I can get feedback from technical support individuals. My Outlook 2016 is connecting to the GMAIL server and is configured properly. It has been downloading all my messages until a few days and weeks ago. Now it seems very selective and I have no clue about its behavior. When I launch it, it connects with POP and tells me it is downloading 70+ or 50+ messages but only a handful appear in my Inbox. I have searched high and low for the remainder, Junk, Deleted et al. Nothing. Where could these messages be located? Any ideas will be appreciated. Thank you.Log in issues
I am having issues logging in and switching microsoft accounts between personal Hotmail account and microsoft work account. If I sign into one or the other on one device whether a phone, mac or PC. It logs in but then when i try to log into another on the other device it states I have logged in too many times which is not correct. I never had the same phone number on both accounts for sso but microsoft picked up my work number to my personal account. Fix the issue please or give me a resolution, in the meantime I am using a Gmail account. Thanks'You've tried to sign in too many times with incorrect account/password'
I am continuing to get a 'You've tried to sign in too many times with an incorrect account of password' error despite recently changing my password. The only way around this is to use my cell phone address to sign in vs. my email address. What do I need to do to 'reset' my account to not have this error message? Thanks
Teams Meeting Add-in Not Appearing in Outlook
The computer was rebuilt from scratch and reinstalled with a clean operating system. After the installation, all required Microsoft applications (Outlook, Teams, etc.) were installed and the user successfully signed in. However, the Teams Meeting add-in is not appearing in Outlook as expected. Within the Outlook Calendar/Appointment window, only the Skype Meeting option is visible, while the Teams Meeting option is completely missing. Checks Performed: New Microsoft Teams is installed and functioning properly. Outlook and Teams are both signed in with the user account. Outlook COM Add-ins have been checked. Disabled Items have been checked. Teams Meeting Add-in for Microsoft Office has been verified. Outlook updates have been checked. Microsoft Teams has been reinstalled. Outlook profile has been verified. Exchange mailbox is active and functioning correctly. Despite all the above checks, the Teams Meeting option is still not displayed in the Outlook Calendar/Appointment window, and only the Skype Meeting integration is available. Expected Behavior: The Teams Meeting button should be available within the Outlook Calendar/Appointment window, allowing users to create Teams meetings and automatically generate Teams meeting invitations. Request: Please why the Teams Meeting Add-in is not being loaded into Outlook and provide assistance in restoring the Teams Meeting functionality within the Outlook Calendar/Appointment interface. Attachments: Screenshot showing the current issue (Teams Meeting button missing) Screenshot showing the expected behavior (Teams Meeting button visible)Turn of copilot in new outlook
There is a serious problem with Copilot turning itself back on in the new Outlook. I would like to ask Microsoft engineers a simple question: What is the purpose of the Copilot toggle button? What is the point of a button that turns itself back on after 15 minutes? Why are you treating users this way, with such an aggressive approach to software we paid for? The situation is extremely simple: If I turn off Copilot, I also lose the Summarize function — which I never wanted in my email client. I do not want you to offer to read my messages for me and retell them. The Copilot button bothers me, and Copilot itself bothers me. I do not need it. When I turn it off, it comes back. What is the point of this? Are you trying to force people into accepting something they clearly do not want? The only way to disable it is to block content analysis. But if I do that, spell check stops working. That is extremely manipulative. I have no words.
Recent Blogs
- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
- Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask. ...Apr 27, 2026
