Recent Discussions
Outlook app sign in problems
Hello, I am getting an authentification error trying to sign in the outlook mobile app. I also cannot sign in to outlook.com as it tells me "You need to create an Outlook.com email address to continue. We'll add it to your account as an alias." I can sign in to the desktop app on pc without any problem. Does anyone have any ideas? Many thanksDrag and drop email-to-task (To Do) from favourites bug
It's been driving me crazy but I finally seemed to figure out why I could no longer drag emails into the ToDo pane to create tasks. Firstly, it seems that you can only drag emails to create tasks for business, or non-Microsoft accounts, I'm not sure which, or both. Secondly, you need to select an email from within the actual account in the left pane, NOT favourites. See this image: https://imgur.com/a/ZdyAvYb This bug may have been introduced in the last few months, as I don't recall encountering any issues until somewhat recently. Anyway, I hope this helps prevent someone from ripping out their hair like I was.
Mailboxes deleted from Exchange - Unable to removed Contacts from lists/groups
Ive noticed when users mailboxes are deleted from Exchange, the users remain in contact lists and groups and cannot be deleted afterwards. Ive come to the Microsoft community for help on this issue before regarding mailing groups, however this time we are experiencing this with contact lists. We are on the current version of 365 & on Outlook desktop
How contacts are supposed to work in the Outlook web app
I only use the desktop app, keep it updated but don't use the one listed as "new" in the start menu. My contacts show in a folder called contacts. When I highlight a contact in people view all of the contact information appears in the reading pane on the right. In the web app, there is a folder called your contacts (screenshot 1, red circle), which does not contain my contacts. To find my contacts, I have to turn off the "new contacts" switch at the top (screenshot 1, blue circle). Then my contact folder appears (screenshot 1, green circle). But when I hightlight a contact, only, minimal details appear in the reading pane (screenshot 1, purple circle) and if I click the 3 dots it has the option to "add to contacts." However, if I click on edit (screenshot 2), I see all the contact information. Can someone please help me understand how MS intends for me to migrate my contact data to this system so that I still have access on the desktop app but that contacts show up as intended in the web app? Thank you.Outlook Storage Full Despite Deleting Everything
Outlook is currently saying I can't receive any email because my storage is full. I had a lot of emails so have deleted all of them but outllook is still saying storage is full using 28.4 GB of 5 GB. There are currently no emails in my inbox including recently deleted. Any ideas would be welcome! Thank you in advance!
Ctrl+Click to select multiple items in grid view stops working in Classic Outlook
I stay on Classic Outlook for Desktop because I DETEST the new Outlook (and 365 altogether for that matter). Now I suddenly lost the ability to Ctrl+Click to select multiple items from the grid view (to delete multiple emails). More bizarrely it will spontaneously come back sometimes and then go away again. Any ideas? After 36 years of using MS Office and being its biggest fan, I am hoping a competitor other than Google bubbles to the surface to maintain my sanity. Hey Microsoft: I want my deep customization, robust feature set, and stability around forever. I don't care one bit about Teams, OneDrive, SharePoint, Co-Pilot, or a simplistic interface filled with whitespace.
Outlook synching issue, emails being repeatedly received
Two days ago I started re-receiving emails that have been sent to me in the last 2-3 weeks (these are from multiple sources). I spent several hours with Microsoft support and we confirmed it was an outlook web synching issue, took a series of steps (signing out of all devices etc) and I was told that it would resolve itself in 24 hours and all these additional emails would be deleted. We are now 40 hours later and I am still receiving these emails again and again and now have 130,000 messages in my inbox (I had 3,000 on Wednesday). I have just been on with Microsoft support again, they said it needs escalating but no one is available (again) and to contact back in 4-5 hours. This is taking hours of my time and I am not getting anywhere and so wondered if this community might be able to help me. Thank you.
New Outlook: Shadow contacts not stored in Outlook.com, no sync/export and missing Birthday calendar
I’m reporting a reproducible data‑integrity issue in the New Outlook for Windows that affects Outlook.com contact storage and synchronization. 🔍 Summary When a contact is created in the New Outlook, the client appears to save it successfully. However, the resulting contact is not stored in the user’s Outlook.com account as a normal cloud contact. Instead, it becomes what I would describe as a local “shadow contact” in the New Outlook cache. ⚠️ Observable Behavior • The contact appears in Outlook.com → People, but does not show “Stored in: Outlook” • The contact does not appear in Outlook.com CSV exports • The contact does not sync to mobile devices connected to the same account • The contact does not populate the Outlook.com Birthday calendar • The contact is lost if the New Outlook app is reinstalled or its local store is cleared 🧪 Steps to Reproduce 1. Open the New Outlook for Windows 2. Create a new contact and add a birthday 3. Save the contact 4. Open Outlook.com → People 5. Locate the contact — it will appear, but the “Stored in: Outlook” field is missing 6. Export contacts from Outlook.com (CSV) — the contact will not be present 7. Check a mobile device configured with the same Microsoft account — the contact will not be present 8. Check the Outlook.com Birthday calendar — the birthday will not appear 9. Reinstall the New Outlook app — the contact will be gone ✅ Expected Behavior • Contacts created in the New Outlook should be stored as first‑class Outlook.com contacts • They should appear with a proper “Stored in: Outlook” location • They should sync across devices, export via Outlook.com, and populate the Birthday calendar ❌ Actual Behavior • Contacts created in the New Outlook are effectively “shadow contacts” stored in a local cache • They look normal in the New Outlook UI, but they are incomplete, non‑synchronizing objects from the service’s perspective 📉 Impact • Silent data loss risk for users who assume contacts are in Outlook.com when they are not • Inconsistent contact and birthday data across devices and services • Split contact store model: • Real Outlook.com contacts • Local shadow contacts created by New Outlook 📎 What I’ve Already Done • Submitted feedback through the New Outlook (Help → Feedback → Report a Problem) • Submitted a detailed report via the Windows Feedback Hub • Contacted Microsoft Support, who advised that escalation must occur via Feedback 📣 Request I’m posting this here to document the issue publicly and to ask: • Can anyone from the Outlook / Exchange / Outlook.com team confirm this behavior? • Can other users reproduce this with the steps above? Given the data‑integrity implications, I’m hoping this can be brought to the attention of the relevant engineering team. Any confirmation, additional data points, or official guidance would be appreciated.Suspicious Calendar Invite
Hi, On 19 Dec, I received an Outlook calendar reminder pop-up that showed a 16-week overdue event. But the email/calendar was sent on 19 Dec itself. The calendar invite is from an unknown sender and has a suspicious subject line. I attempted to open the calendar invite to check the content; however, the email hung. I proceed to End-Task to close the Outlook. Would like to seek your thoughts on whether there is any risk of infection from malware/spyware when opening the suspicious calendar invite? Thanks.
getting outlook verification code
Hi, I recieved a text message on my phone saying my hotmaill account may have been accessed. I then tried changing my password. However when you ask for the verification code via the phone text it says 'That verification method isn't working right now' . Please try another method'. Can anybody help pleaseSuspicious calendar invite
Hi, Today, when I open my Outlook, I got a 16-week overdue calendar invite reminder pop-up (screenshot attached). The calendar event is dated 23 Aug 2025. From admin email trace, I found out that the email was sent 19-Dec (today). Suspected of phishing or scam activity, I attempted to open the calendar event to view the content and the sender's email address. After I double click on the calendar invite, the email kind of hang/loading. I immediately go to Windows Task Manager > End Task, afraid that there is some malware running/executed. Since I did not manage to open the email, without clicking on any URL links or Attachments, will there be any possibility of any infection (malware/spyware...) by just opening the calendar invite? Thanks.Anyone else hate the New Desktop Outlook?.
Hello people I was wondering if anyone else Hated the Desktop version of Outlook?. To me its slower and unresponsive compared to previous versions. Even Windows Mail was faster and the brings up old email accounts that you deleted and no longer use long ago. It seems while good intentions this one has not been tested properly. Just shoved out the door. And lastly trying to find Emails that your sent or received is another nightmare. You have to restart twice before it finally decides oh look there emails.I can't log in to my Microsoft account
This is incredibly frustrating, to put it mildly. Over 48 hours ago, I changed the passwords for my three email accounts. Once I made the change, I could log into Hotmail and see my emails and everything. Now, when I try to access them through my mobile phone, it says the password I'm entering is incorrect (obviously, I'm entering it correctly for each account). I also had access on my PC. Just in case, I thought, "Okay, I'll change it again," and when I try to change it through my mobile phone, it says "Not available at the moment, please try again later." I thought it was just a one-off... A while passes, I try again, and it still says the same thing. On one of the accounts, after trying several times with the code they sent me, it locked the account. They told me to wait 24 hours and it wasn't fixed. Then they told me to wait a week because after so many attempts to remove the "block" (you can check if it's blocked by entering it in the help section)... Are we crazy or what? This afternoon I spoke with Spanish support, and the woman who helped me really tried. We tried to log in and change the password through a VPN, but this time I didn't receive the code, so she opened a ticket and escalated it to a higher level, telling me to wait 3 to 5 business days. I know what that smells like: wait and then the same thing again. The real surprise was that I couldn't access my other two accounts for 48 hours, so I thought, "Okay, I'll check." I entered the password correctly, but it still said it was incorrect (even though it was correct), and I tried mobile verification, but it wasn't available... even using a VPN. I checked the status of both accounts in the help section, and they said there were no problems with them. Why am I never going to be able to access my three Hotmail accounts again? What's the solution? It doesn't matter if I use a VPN, if the account is blocked, or if it's unblocked. It's always the same. It doesn't accept the correct password -> you try to reset it -> you don't receive a code -> if you try again, it blocks you. Can someone tell me WHAT I NEED TO DO TO FIX THIS ATROCITY? Because waiting is clearly pointless, since the other accounts aren't blocked and I can't log in or reset my password. Furthermore, the account I blocked for trying to access it was unblocked after 24 hours, but it was still the same until it was blocked again. The other two accounts have gone 48 hours without me trying to log in, and I'm still stuck. MICROSOFT, do you plan to offer any solution other than "waiting"? I'm sorry if my English isn't very clear, I'm Spanish and I use a translator
Outlook freezing after 20-30 minutes
Hello, I have a user whose outlook freezes after 20-30 minutes of use. This is a new HP 450 G10 laptop running windows 11 business. All windows updates are completed along with HP driver updates. Outlook has been re-installed however it still freezes. Has anyone come across a similar issue and found a fix for it? Many Thanks, Nik
Outlook on the web -- Search tools appear whether I want them or not!
Hi all, An apparent recent behaviour change that is frustrating me immensely when using Outlook on the web is the default assumption that I want to use Search tools. I now get automatically moved to this even if I'm searching with the "Home" menu option as my default. This is infuriatingly annoying. Before this started happening if I wanted to do some manipulation of the search results (eg a batch "Archive" of them) I can just select what I want, then hit the ""Archive" tool in the "Home" menu (ie right where I was!). Now, because Microsoft assume I can't cope without their "Helpful" search options I have to do an extra click, back to where I was, to achieve the same results. When manipulating a lot of mail, this is deeply, deeply infuriating. Anyone know of a workaround? Or can we consider changing the search menu to include some tools too (delete, archive, etc)? Note to be clear this is specific to the Outlook Web interface -- I don't know what happens in the desktop app.Calendar search in New Outlook only 12 months
I'm trying out the new Outlook and right away found the Search in Calendar is limited to only 12 months. That's a disaster, deal breaker! I keep all my client appointments in Outlook and often need to look back many years to see when we spoke last, get a list of dates, etc. How do we get Microsoft to have a real search like we have always had in Outlook classic? I can't use the new Outlook without this critical feature I use almost daily.
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