Recent Discussions
Microsoft Outlook (classic) search suddenly not working
Hi, many users in my company experienced same issue today, when trying to search anything/any word but get no results and same symptom (We're having trouble fetching results from the server). The application version is 16.0.19328.20244 I tried switching to 3 different internet providers still not fix Repair outlook still not fix Update office application still not fix The problem is we found 4 users get this issue, so I think it is not indexing issue. Please share if anyone have a resolution or experience this currently. Thank you.
Is there a Hub for Win 10? I'm having issues with Classic Outlook Win 10.
Greetings: I use Win 11 on another laptop but I still have my Dell Inspirion which cannot upgrade to Win 11. It uses Classic Outlook. And it has the default email and one gmail account. But it will not accept other gmail account no matter what I do. I've reset, started in safe mode, removed the other gmail accounts (except one,) which works fine. Any ideas? I would like to use this Dell for work which does not require 5G internet. Everythig seems to work find, except Outlook. Thank you for any help.
Outlook for Mac (Paid Version) – Dozens of Challenges, Any Suggestions?
I don’t think I need to repeat what most of us already know: Microsoft’s in-app Outlook support is incompetent at best, misleading at worst. And so are all other Microsoft channels one can tap in to for support. The so-called “experts” loop the same scripted answers, suggest fixes that cause new problems, or simply stop replying. Tickets are closed prematurely (likely KPI-driven) without solutions, or left hanging with “we’re still working on it” updates every few weeks. My oldest ticket like this is now in month 4. Outlook for Mac feels like a paid beta test, and we are the paying beta testers. My Mistake (Following Bad Advice) On the advice of an in-app “expert,” I moved from Classic Outlook to the New Outlook after my IMAP accounts started duplicating files (Title-of-File 28 and so on). When the New Outlook began breaking down too, I tried switching back. That’s when I lost: My entire address book All reminders Other important data Now I’m stuck in New Outlook, with Classic no longer an option without risking more loss. Where I Am Now I’ve raised a dozen+ tickets and used the in-app support multiple times (currently broken in my Outllook since months). Each time, I asked for a real Mac Outlook expert or higher-level support. Instead, I’ve ended up with a list of about two dozen bugs and broken features (which I’ll share separately). I even sent this list with a letter requesting a real expert and a level-two support person. The result? A kind but non-expert agent. I ticked the box for email contact (which always results in a phone call), then they want screen sharing, then they offer useless answers, show they did not read thoroughly… and the loop begins again. My Main Question Right now, my top priority is: How can I safely revert back to Classic Outlook without losing data? I need a reliable way to back up everything in New Outlook first, so I can restore if things go wrong. The backup option in New Outlook is greyed out. When I asked support, their advice was literally: “Switch back to Classic and make the backup there.” I know… After months of tickets, I still don’t have a safe, confirmed backup/restore method. Why I’m Posting Here I no longer trust Microsoft’s “experts.” And I won’t experiment blindly with their suggestions until I know I can restore my data safely. So I’m asking this community: Has anyone successfully reverted from New Outlook to Classic without losing data? And how did you do this? How did you back up first? Are there tested workarounds for these problems, or is the only realistic option to abandon Outlook for Mac entirely? Any tested, real-world advice would be much appreciated. Thanks. PS and yes, I am on the latest Mac OS and Outlook version. Here is the doc submitted to MS: Subject: Escalation Request – Outlook for Mac Issues Dear Microsoft Support, First, I kindly request that this case be assigned to an agent with full Outlook for Mac expertise. So far, most of the agents I have spoken/dealt with seem more Windows-focused or not fully trained in Outlook for Mac. Important Notes Before Troubleshooting Pleasedo not suggest reinstalling Outlook or switching back to Legacy without addressing the risks outlined below. I havenine IMAP accounts (no POP accounts). When I previously followed support advice to create a new identity and reinstall Outlook, I lost all reminders and address book entries. I only managed to recover them by restoring from Time-Machine. This was unacceptable and must not happen again. If reverting to Legacy is necessary, I need aclear guarantee that no emails, reminders, or contacts will be lost. The reason I initially left Legacy was because of persistent folder duplication (e.g., folders named xx17 and higher) and your agent said this would be a good solution. Unless there is a permanent fix for this, reverting is not a viable option. Enclosure: Detailed Issue List – Outlook for Mac (Office 365, Commercial) A. Data Loss Risks & Backup # Issue Description Requested Fix Severity 1 Returning to Legacy Reverting risks data loss (reminders, contacts, calendar). Legacy also created random duplicate folders (xx17, xx18, etc.). Guarantee safe revert without data loss or folder duplication. High 2 Backups Export/backup option is permanently greyed out. Legacy allowed full backup. Enable backup/export for accounts, reminders, contacts, etc. High B. Search & Synchronization # Issue Description Requested Fix Severity 3 Search Failures (Visible Emails) Search fails to locate emails that are clearly present. Fix search reliability. High 4 Search Failures (Disappearing Emails) Emails vanish from search though retrievable via a deep search in UBF8T346G9.Office folder. Ensure Outlook search indexes all mail consistently. High 5 Reply/Sending Failures - Some messages stuck as “downloading” - Some messages hang in Outbox and can’t be deleted. Fix sending/reply bugs and allow removal of stuck messages. High 6 Duplicate IMAP Folders Some IMAP accounts show extra Inbox or Archive folders. Clarify origin and safe removal. Medium C. Email Functionality & UI # Issue Description Requested Fix Severity 7 Viewing Replies Legacy showed sent replies via a button; grouping in new Outlook is inconsistent. Restore a reliable way to view replies. Medium 8 Incorrect Sent Mail Count Unified Sent box shows “4,294,967,295” messages. Correct message count. Low 9 Replies Disappearing Some email replies disappear entirely unless found via deep file search (see 4). Prevent loss of replies. High 10 Attachment Indicator Emails with attachments no longer visually marked. Reintroduce indicator. Low 11 Outbox Editing Emails in Outbox cannot be opened/edited offline. Restore editing functionality. Medium 12 Categories Greyed Out Categories unavailable for IMAP inbox emails. Enable categories for IMAP. Medium 13 Trash Behavior Some emails vanish immediately after moving to Trash. Keep items until manually deleted. Medium 14 Restoring Deleted Emails Cannot drag emails from Trash back to Inbox. Allow restoring deleted items via drag/drop. Medium D. Calendar, Contacts & Reminders # Issue Description Requested Fix Severity 15 Teams Meeting Reminders Meeting reminders lack join links; accepted invites sometimes show as unconfirmed. Restore full functionality of Teams invites/reminders. Medium 16 AppleScript Support Commands like IMAP and Account appear in dictionary but don’t work. Restore full AppleScript functionality. Medium 17 Contact Autofill Stored names don’t appear in search/autofill. Fix contact lookup. Medium 18 Duplicate Contacts Contacts duplicate sometimes automatically; removal must be manual. Provide bulk de-duplication or stop auto-duplication. Medium 19 Duplicate Reminders Reminders duplicate sometimes automatically, removal must be manual. Provide bulk de-duplication or stop auto-duplication. Medium 20 Contacts Toolbar Cannot customize toolbar in Contacts. Enable customization. Low 21 Adding Contacts Cannot add email address to contacts by clicking it (was possible in Legacy). Restore this feature. Medium 22 Calendar Conversion Legacy allowed emails to be converted to calendar entries. Restore feature. Low 23 Calendar Invites Invites not available unless sent to primary account. Support invites across all accounts. Medium E. Notifications, Updates & Misc. # Issue Description Requested Fix Severity 24 In-app Support Not Working In-app Outlook support is non-functional and has not provided useful responses. Confirm why it fails and provide a working alternative. Medium 25 Support Notifications Daily pop-up about “Customer Support activity,” even when none exists. Feature now broken. Stop or fix notification. Low 26 Frequent Update Pop-ups Update window appears too often. Allow disabling or limiting update prompts. Low F. Support Experience & Compensation # Issue Description Requested Fix Severity 27 Support Experience Agents missed appointments, gave copy-paste answers, and closed unresolved cases. Improve continuity, assign competent Mac agent, ensure accountability. High 28 Compensation Request More than 20 hours lost on missed calls, repeated troubleshooting, and unproductive sessions. Confirm process for requesting compensation for lost time and effort. See below. High Request for Resolution and Compensation Given the number and persistence of these issues, Outlook for Mac (Commercial) feels under-tested and unstable despite being a paid product. I have already spent more than 20 hours waiting for promised calls, writing follow-up emails, dealing with answers that regress, non-Mac trained agents, bad copy-paste answers, attempts by agents to close unresolved issue, and troubleshooting without resolution to name a few. I feel like an unpaid and poorly treated beta tester! I request: Escalation to an Outlook for Mac expert. Clear guidance on safe backup/recovery for contacts, reminders, and accounts. A statement on how I can requestcompensation for this buggy application, the time spend and the ongoing headaches it gives, to name a few. Maybe the easiest is to cancel the need to pay the licencing fees. Please confirm the appropriate channel for submitting this claim unless you are authorised to so immediately, which I hope for simplicity’s sake you are. Thank you for your attention. I look forward to your prompt and constructive response.
Outlook Not Sending Emails – Messages Stuck in Outbox
Hi everyone, I’m having trouble with Microsoft Outlook where my emails won’t send and keep getting stuck in the Outbox. My internet connection seems fine, and I can still receive emails, but nothing goes out. I’ve tried restarting Outlook and my computer, but the issue is still there. Has anyone faced this before or knows what could be causing it? Any help would be really appreciated. Thanks!My Outlook Not Receiving Emails in Office 365
Hi everyone, I’m having an issue where Microsoft Outlook is not receiving any new emails in Office 365. Sending emails works fine, but incoming messages don’t show up in the inbox, even though my internet connection is stable. I’ve already checked spam and restarted Outlook, but the problem is still there. Has anyone experienced this before or knows what might be causing it? Any suggestions would help a lot. Thanks! -Mary
Outlook Search Returns Incorrect Results.
I use the search function to clean out my inbox. The search function is not returning correct results when I search some of my emails. Not all, but some return incorrect. I have rebuilt the indexing several times and the rebuild does not improve. Here is a screenshot of my results when I search "Facebook" https://www.dropbox.com/s/b9gr48wwqmlm26p/Screenshot%202022-10-29%2008.45.30.png?dl=0 I hope the link works. I am unable to insert an image for some reason.
Outlook search not returning results from body of email
Does anyone know if there is any big with classic outlook im running on windows 11 build: 26200.7019 25H2 when i search on classic outlook ever since i got a new windows 11 laptop it doesnt return search results from body of the email only from sender and subject any insights into this?
Failed to send emails to outlook/hotmail recipients, returns error 550 5.7.515
We are supporting vendor of a public service, the system sends email notifications to patrons every day. The volume is around 20000-25000 emails per day. Recently, our mail server got large amount of bounced back emails (around 25%) that were not able to deliver to patrons with hotmail/outlook/live/msn email account. From the returned "Diagnostic-Code: smtp;550 5.7.515", understand that it's because of the requirement of SPF (Pass), DKIM (Fail) and DMARC (Pass) authentication. However, currently our email infrastructure can't support the change of DKIM configuration. Can we request Microsoft to add our domain in whitelist and allow us to send emails to notify our patrons? Any way to contact hotmail/outlook/live/msn postmaster? Please advise, thanks.How Does Outlook Profile Information Work for Custom Domain Email Accounts?
Hi everyone, I am using Outlook with a professional email address connected to my website/domain, and I want to better understand how profile information works for this type of account. I am specifically trying to know: Where Outlook pulls profile details from for a custom domain email Whether profile information is managed in Outlook, Microsoft account settings, or Microsoft 365 admin settings Which profile details are visible to recipients when sending emails Whether there is a way to personalize the account profile for a more professional appearance I am looking for guidance especially for accounts using a domain-based business/professional email rather than a regular personal Outlook address. Thanks in advance.
Recognition Tool for Outlook?
Hi community, Our HR team noticed that we could really benefit from integrating recognition and praise into Outlook, since it does serve as this sort of secondary communication channel for us, the first being Teams. Is Microsoft's Praise a good option? Can we connect it to Outlook? Or does anyone use a third-party app that fits in smoothly?
After all these years, why is Outlook's "contacts" so BAD
Click on "New email" Click in the "To" box, adn start typing .... Outlook (sometimes) provides a drop-down of contacts that it thinks you're trying for... It's this. This list is less than useless. And has been for years. And years. In fact, it's never been any good or use. It just puts up random names/addresses that may r may not have any similarity to what you've typed. It's hard to fathom why Microsoft has let this "feature" remain so bad and useless for so long. Surely you can do better than this?Nuevo formato mensaje para borrar los elementos eliminados.
Nuevo formato mensaje para borrar los elementos eliminados en Outlook Office16. Hasta hace pocos días cuando aparecia este mensaje el puntero del ratón se quedaban apuntando a autorizar el borrado (SI). Ahora con el nuevo formato el punreto no lo hace y tengo que desplazarlo para ponerlo encima del "SI". No se si se puede solucionar eso. Saludos.Bizarre Yahoo Mail Connection Problem
I have Outlook 365 installed on two Windows 11 Pro PCs. Latest updates. On one PC, I can use Outlook 365 as a mail client for my Yahoo mail account using the "old" interface, No issues. On the other PC, Outlook 365 also used to work as a Yahoo Mail client but started having connection issues. I've tried everything under the run to reconnect Outlook 365 to Yahoo Mail - no dice. This includes completely uninstalling and trying to reinstall Outlook 365. Here is where it gets bizarre. If I switch to the "new interface" the Yahoo Mail account shows up and connects. Switch back to the old interface, Yahoo Mail disappears. I hate the new interface and need Outlook 365 to work on this second PC the same way it works on the first one. Any ideas? Thanks!Email from “Kenzie Brooks” in my inbox but the email is …
mailto:email address removed for privacy reasons an email address “outlook_6720859FBEB7B349@outlook.c0️⃣m” I cannot reply to the email. I would like to know if anyone knows what/how this person was able to email me with such a bizarre email, yet maintained her name for the header. is this a hack or something more nefarious?
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