Recent Discussions
Run rule now is grayed out
My rules in Outlook are grayed out again. The part of manual execution. And this status has been remained for at least 3 days. I encountered this circumstance before like few months ago and here we go again. My account is personal account (Outlook.com). When I use Microsoft Outlook for Mac, Version 16.101 (25091314), to see my rules and wanna execute one of the rules, it's greyed out, a.k.a, cannot be executed. When I open a browser, say Edge, (Version 140.0.3485.66 (Official build) (arm64)), the same status as well. My findings so far: All of rules that will categorize email cannot be executed manually now. Rules that will delete emails can be executed manually. It's manual execution that won't work. Coming emails will still be categorized by the rules automatically. Any clue how to solve this? Or somewhere is wrong internally in the system so far?
Outlook group email not sending
I want to use Outlook to send group emails. I can establish the groups and type the email, but I get an error message when I try to send that says it cannot send now, try again later ... which does not send either. I link to gmail. Any ideas on how to fix this? Thank you.
Removing duplicate emails -- What is a dupe?
I ran the "cleanup" folder tool and found purported dupes removed from the target folder and moved to "Deleted" but they were not what I would call dupes. Rather, the tool removed emails that were also embedded in another email chain -- not what I would call a dupe at all. Am I doing something wrong? Is there a tool that will remove dupes that are really two copies of the same email? Ken C
How to view a single message plain text
What is the simplest way to view the plain text of a single message without changing outlook settings? Email messages can contain both html and plain text simultaneously but only one type can be viewed at a time and their content can contain completely different and contradictory messages according to what the sender inserted for each. I want to continue to view all messages as html by default but sometimes I'd like to see the plain text message. Ideally, I'd hope to find a button to "switch to plain text view" or "switch to html view". The shortest way I've found to accomplish something similar is to either forward or reply to the message and "Format Text > Plain Text" to show the alternate content as a workaround. Is there a more convenient way?
PST file size not changed after archiving
Hello, in Outlook (Microsoft 365 version), I performed an archive of a 56GB .pst file by archiving messages older than 31.12.2018 to a separate .pst file. Outlook created a separate archive file with a size of 17GB. After archiving, I used the "Compact" option, after which in Outlook the old file (that had a 56GB) shows in the "PST data file properties" a size of 39GB, but in windows explorer the file still has a size of 56GB. What could be the cause and how to update the file size in the explorer to the actual size of 39GB ?Difficulty in activation my Outlook classic (2013)
Hi, Earlier this year I bought Office 2024 family . That purchase appears in my account details. I installed Outlook classic on my old PC with the bought licence. Everything was perfect. I have just switched from my really old PC (running Win 10) to a new PC. On my new PC, I managed to install Outlook classic. Inside my new Outlook classic I use my usual account pie****_****@videotron.ca. Everything works well but it warns me that it cannot activate Office with my Microsoft pna*****@outlook.com account and suggests I use another account. When I click on 'Try Another Account', it does nothing but re-displays the same error message. It loops indefinitely I looked up the accounts and actually it showed my two addresses, the @outlook.com and the @videotron.ca. I deleted the @outlook.com address using Account parameters, thinking this may help as there would be no ambiguity. It also tells me I have to correct this by 9/20..... The new PC runs Win 11 Family, Version 23h2 Installed software: Microsoft 365 Copilot Microsoft Outlook 2016 fr-ca Microsoft Office Family fr-fr I am new to this and find it quite confusing THANKS IN ADVANCE FOR ANY HELP ! Pierre PS: If my message is unclear or if you need more info, just let me know.
Outlook account not receiving some mails
I have an IMAP account that I forward to my Outlook mail account. Some mails never arrive in my Outlook account. Among them are some important mails. AMong them are mails that are from senders that are in my "safe sender list". I have no rules set, they don´t land in the spam folder or any other folder. They just never arrive in my Outlook account. When I forward the mails from my IMAP to my Google account, I get all the mails. So its not a problem of my IMAP account not forwarding some mails. In simpler words: Account A forwards all mails to account B and account C. All the mails arrive at B, only some at C. I found a lot of users with the same problem, but no solution. It just seems that Microsoft very aggressively filters out mail without sending them to the spam folder. With defeats the prpuse of the spam folder. Any idea what to do?
Incorrect Menu Mapping – "Microsoft 365 Copilot" Shown Twice Instead of Outlook
Hello Team, I noticed an issue on the Microsoft Tech Community site. If I open the main Tech Community homepage (https://techcommunity.microsoft.com ) and navigate to the Product menu, I correctly see an Outlook option. However, when I open any subpage and then check the Product menu again, I see "Microsoft 365 Copilot" listed twice. One of these entries is incorrectly mapped to Outlook instead of showing Outlook as its own product. For example, this is the correct Outlook category link: https://techcommunity.microsoft.com/category/outlook This looks like a navigation or menu mapping error. I am not sure where exactly issues like this should be reported, so I am posting here. If anyone knows the right channel for reporting website issues like this, please let me know for future reference. Thank you!Gmail workspace and new Outlook sync problems
Hi there, We are a hybrid Office 365 (desktop apps, intune, defender) and Google workspace (emails, files, calling). we have been using Google outlook (GWSMO) for years and it has always been problematic. late in 2024 we were happy that classic outlook can connect to gmail using oauth2 natively without using the addin, but calendar synch and contacts synch did not exist. Earlier this year we were happy that the new outlook has solved this problem and started to migrate our users to the new outlook from may 2025. Really happy about that. Our outlook version currently is: Microsoft Outlook Version: 1.2025.806.300 (Production) Client Version: 20250822005.29 WebView2 Version: 139.0.3405.125 What we have been noticing recently is that some users are getting delayed emails that can be a couple of hours. We have also noticed that when toggling offline mode to off (or on) they are getting delivery errors saying it cannot be delivered. after a few attempts it goes through but a draft copy stays in the outbox. We have seen a similar issue in a forum about delayed email here and we will try the options given as well doing the obvious by pressing the sync button: https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-not-syncing-with-gmail-no-error/e97349d3-27dc-4313-b905-2657b0a36784 what I would like to do is see if we can get the logs from outlook for connections. Does anyone know where that is stored?Outlook signature is sometimes enlarged
Hi. I'm using Office version 2508, and my default signature is built using a table with our company logo and my contact information (see attached). This typically works fine, but occasionally when I get a reply from someone my signature is much larger than it should be. In the attached you'll see how it normally looks at the top, and then how it looks when this contact replied to me. This may not be an Outlook problem, but does anyone have a suggestion on how to prevent this? Thanks.Outlook calendar does not sync
Hello, We are using a shared Outlook calendar that belongs to one person, and the others can access it and create, move, or delete appointments there. One colleague somehow (I have no idea how) deleted all the appointments in the calendar, except for 3–4 new ones that she entered at that time. These appointments appeared in her "Deleted Items," and she has now restored them all. She can now see all the appointments again online in the shared calendar (sometimes even duplicated), but the others still cannot see the deleted appointments. When she tries to change or re-save an appointment, however, she gets an error message. What can I do? There were many appointments scheduled for next year, and I don’t want to recreate everything from scratch. Thanks, Best regards, MartinNew Outlook not allowing moving mails from Gmail to other folders on exchange folders
I have a couple of Gmail accounts added to my Classic and New Outlook. On the classic outlook, if I want to move a Gmail email to a folder on the exchange account, I can do this. However, I can't do this on the New Outlook. Anyway, to work around this, or this is something yet to be introduced to the New Outlook? ThanksProblemen met outlook, missende functies oa Categorieën, opvolgen en sjablonen.
Hallo, ik zit met het volgende, vandaag in totaal 7 uur met microsoft ondersteuning gechat en hulp op afstand gehad voor mijn probleem met outlook. De "gewone klantenservice" kwam er niet uit maar de next level technicus ook niet. Ik werd doorverwezen naar dit forum in de hoop dat mij hier de hulp kan worden geboden die ik zoek. Ik ben bezig met een opleiding tot administratief medewerker, nu moet ik voor een aantal opdrachten categorieën aan mijn mail hangen en de functie opvolgen gebruiken. Categorieën en opvolgen zit normaal in de groep labels. Echter deze staan daar niet zie printscreen categorieën is hier niet zichtbaar. Wanneer ik op opvolgen druk krijg ik het volgende te zien : Normaal staan hier altijd de opties Morgen, Volgende week, Aangepast, Herrinering etc. Ik heb dat dus ook niet. Ook moet ik gebruik maken van sjablonen, normaal ga je dan naar de groep APPS Normaal staat hier dus My templates tussen en onderin staat ook nog iets wat je dan kan aanklikken wat te maken heeft met invoeginstoepassingen. Dit mis ik dus ook. Bij de optie snelle stappen heb ik ook geen optie markeren als afgehandeld (klaar) en als ik op een mail klik met de rechtermuis knop kan ik ook geen categorie kiezen/aanklikken en heb ik ook geen opties voor opvolgen. Ik maak gebruik van Windows 11 en heb een microsoft 365 family abbonement. Deze gebruik ik nog op een andere laptop (die van mijn man) en mijn desktop welke ik gebruik voor mijn fotografiestudio. Alle outlooks hebben het zelfde probleem zoals hierboven is beschreven. Wat heeft de helpdesk tot nu toe geprobeerd, het verwijderen en opnieuw installeren van het office pakket. Een nieuw profiel aanmaken in outlook. Windows fouten opsporen en repareren. Ze hebben vast nog meer dingen gedaan binnen het register maar dat ging mijn pet te boven. Vanuit de helpdesk kreeg ik dus het advies om hier mijn probleem/vraag te posten. Ik heb geen idee hoelang dit probleem zich al voordoet aangezien ik deze functies nooit gebruikte binnen outlook maar nu ik de opleiding volg hier dus wel mee aan de slag moet. Dit kan dus een week zijn maar ook zo een jaar. Wie kan mij helpen met dit probleem??
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- As technology moves forward, so do the ways we communicate. The world is rapidly changing with cloud computing, hybrid ways of working, and generative AI. To keep up with all these changes, Outlook i...Jun 24, 2025
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