Recent Discussions
Attachement date of outlook classic
when i download the attachment from old email, the date of the file, should be today date, but that doesn't happen, it appears the old date of when it was created. In a big folder of downloads i cant find it. This happens in outlook 365, outlook 2016 and Outlook 2024 classic with email 365 account. But in Outlook 2019 classic works perfectly it sava with today date. Should be some configuration?
Auto selecting first email not working
Within the past few days, something changed in Outlook web mail where it no longer automatically selects the first email in whatever folder I'm in, and instead forces me to select something manually. I've always just opened webmail and it defaults to the inbox and auto-selects the first email listed, and I have the reading pane set to show on bottom. Something changed in the past couple days to where that no longer works. No matter what folder I go to, nothing is selected, forcing me to manually select the first email in each folder. I looked through the entire settings area, and I don't see anything to adjust this. Searching online, I see options of "What do you want to happen when you open Outlook", but that may be part of the classic layout options because in the new UI, I don't see anywhere to adjust this. All I want is to have it go back to the previous behavior of auto-selecting the first email in the folder (inbox or any others) when I select the folder. How to I set it back to that behavior? Also to note - in Outlook desktop, it works like it always did (when I open the desktop client, it defaults to the inbox and has the first email auto-selected so I can view it in the pane below), so this appears to only be in webmail. I've tried re-sync, cleared browser cache, and even across multiple browsers, but they all do the same and won't auto-select the first message, so it appears to be some setting in O365 on the web/cloud side, I just can't figure out how to change it.Can't see or edit contact lists suddenly
Hi, I am not super techy but have used without problem the contact lists in outlook (logging in on a browser) for years. Suddenly, I can't see my lists anywhere, but if I write a new email, I can still select a contact list in the address bar. However, if I click the 'people' icon now, I only see my address book as a list of alphabetical contacts. Can anyone tell me what to do? I am using a MacBook. Thanks
New email - linking group email addresses is now broken
I use web-based Outlook. Have always - when wanting to send a mail to an existing group that I have already created - simply clicked in the Bcc: box when creating a new mail. A window has (and still does) open with the names of my groups in the LH pane. It is asking me to select recipients, but clicking on any of the displayed group names does not result in the group members' details appearing in the RH pane. However, clicking on the contacts icon and opening groups shows the contents of my group in full. If I click on the envelope icon there, a new mail will open with that group shown in the To: field. I can simply click and hold and drag that into the Bcc: field. So, I know that what I used to do DID USED TO WORK, but it no longer does. Any fix for this please?Classic Outlook event-based add-in: fetch/XMLHttpRequest fails in JavaScript-only runtime
We are testing outbound HTTP from an Outlook add-in event-based activation handler running in the classic Outlook for Windows JavaScript-only runtime used by: <Override type="javascript" resid="JSRuntime.Url"/> Question Is response-bearing HTTP via fetch or XMLHttpRequest officially supported from the classic Outlook for Windows JavaScript-only event runtime? If it is supported: Are there additional manifest, policy, trust, or runtime requirements beyond: absolute HTTPS URLs, <AppDomains>, .well-known/microsoft-officeaddins-allowed.json, Office.actions.associate(...), and using a single bundled JS file? If it is not supported or unreliable in this runtime: What is the recommended/supported pattern for an OnAppointmentSend handler that requires a server-side validation decision before allowing send? We are currently considering this workaround architecture: Precompute the validation result in the taskpane/WebView runtime. Store the decision in Outlook custom properties. Read the stored value from events.js during OnAppointmentSend. Is this workaround required, or should direct outbound HTTP from the event runtime work reliably? Environment Client tested: Microsoft Outlook 2016 MSO Version 2604 Build 16.0.19929.20172 32-bit Platform logged by Office.js: Office.context.platform === "PC" The launch event itself works correctly: OnAppointmentSendHandler is invoked. Office.actions.associate(...) works. event.completed(...) is delivered to Outlook successfully. The issue is specifically that response-bearing HTTP from events.js does not complete reliably. Relevant manifest excerpt <VersionOverrides xmlns="http://schemas.microsoft.com/office/mailappversionoverrides/1.1" xsi:type="VersionOverridesV1_1"> <Requirements> <bt:Sets DefaultMinVersion="1.12"> <bt:Set Name="Mailbox" /> </bt:Sets> </Requirements> <Hosts> <Host xsi:type="MailHost"> <Runtimes> <Runtime resid="WebViewRuntime.Url" lifetime="short"> <Override type="javascript" resid="JSRuntime.Url" /> </Runtime> </Runtimes> <DesktopFormFactor> <ExtensionPoint xsi:type="LaunchEvent"> <LaunchEvents> <LaunchEvent Type="OnAppointmentSend" FunctionName="OnAppointmentSendHandler" SendMode="SoftBlock" /> </LaunchEvents> <SourceLocation resid="WebViewRuntime.Url" /> </ExtensionPoint> </DesktopFormFactor> </Host> </Hosts> <Resources> <bt:Urls> <bt:Url id="WebViewRuntime.Url" DefaultValue="https://example-addin-host.example.com" /> <bt:Url id="JSRuntime.Url" DefaultValue="https://example-addin-host.example.com/events.js?v=2.0.0.16" /> </bt:Urls> </Resources> </VersionOverrides> Well-known event runtime CORS configuration We also configured the documented well-known URI for event runtime CORS: { "allowed": [ "https://example-addin-host.example.com/events.js?v=2.0.0.16" ] } Hosted at: https://example-addin-host.example.com/.well-known/microsoft-officeaddins-allowed.json Minimal events.js repro (function (root) { function OnAppointmentSendHandler(event) { console.log('[test] handler triggered', { hasFetch: typeof fetch, hasXMLHttpRequest: typeof XMLHttpRequest, platform: Office.context.platform }); var fetchStartedAt = Date.now(); setTimeout(function () { console.log('[test] fetch still pending', { elapsedMs: Date.now() - fetchStartedAt }); }, 4500); fetch('https://example-addin-host.example.com/manifest.xml', { method: 'GET', cache: 'no-store' }).then( function (response) { console.log('[test] fetch response', { elapsedMs: Date.now() - fetchStartedAt, ok: response.ok, status: response.status, statusText: response.statusText, url: response.url }); return response.text(); }, function (error) { console.log('[test] fetch error', { elapsedMs: Date.now() - fetchStartedAt, name: error && error.name, message: error && error.message }); } ); var xhrStartedAt = Date.now(); var xhr = new XMLHttpRequest(); xhr.timeout = 4500; xhr.onreadystatechange = function () { console.log('[test] xhr readyState', { elapsedMs: Date.now() - xhrStartedAt, readyState: xhr.readyState, status: xhr.status, statusText: xhr.statusText, responseURL: xhr.responseURL, responseTextLength: xhr.responseText ? xhr.responseText.length : 0 }); }; xhr.onload = function () { console.log('[test] xhr load', { elapsedMs: Date.now() - xhrStartedAt, status: xhr.status, responseTextLength: xhr.responseText ? xhr.responseText.length : 0 }); }; xhr.onerror = function () { console.log('[test] xhr error', { elapsedMs: Date.now() - xhrStartedAt, status: xhr.status }); }; xhr.ontimeout = function () { console.log('[test] xhr timeout', { elapsedMs: Date.now() - xhrStartedAt, readyState: xhr.readyState, status: xhr.status }); }; xhr.open( 'GET', 'https://example-addin-host.example.com/manifest.xml', true ); xhr.send(); setTimeout(function () { console.log('[test] completing event after wait'); event.completed({ allowEvent: true }); }, 6500); } root.OnAppointmentSendHandler = OnAppointmentSendHandler; Office.actions.associate( 'OnAppointmentSendHandler', OnAppointmentSendHandler ); })(this); Observed behavior The handler logs successfully. typeof fetch === "function". typeof XMLHttpRequest === "function". However: fetch(...) starts, but no response callback is logged. In earlier tests, fetch remained pending until our timeout marker. XMLHttpRequest reaches readyState: 1 after open(), but does not return useful response data. In some runs it eventually reports: status: 0, empty response, or timeout. Server-side logs show the request does not reach the server in the failing cases. event.completed(...) works and Outlook receives the completion. Things already ruled out / tested We are using absolute URLs, not relative URLs. We tested both: https://localhost:3000/... http://localhost:3000/... We tested through an HTTPS tunnel pointing to localhost. We tested trusted local HTTPS certificates; this does not appear to be a certificate trust issue. We configured .well-known/microsoft-officeaddins-allowed.json as documented for event-based CORS. We added the target domains to <AppDomains>. We tested public safe domains such as JSONPlaceholder-style endpoints. This does not appear to be ordinary CORS because in failing cases the request never reaches the server. The events.js bundle is intentionally simple and compatible with older JavaScript syntax. We avoided modern syntax and can provide an ES5/ES2015 version if needed. The runtime itself loads and executes the handler correctly.
IMAP connection error INVALIDCREDENTIALS
I am trying to add my external IMAP mailbox from my hosting provider (Easyhost.be) to the new Outlook app / Outlook.com. However, when I try to add this mailbox to my domain 'vinedo.be', I immediately receive the error message: INVALIDCREDENTIALS INTERACTIONREQUIRED. In the classic Outlook desktop app, the account works immediately via IMAP with exactly the same password. Everything also works perfectly with the Outlook app on an Android smartphone. There appears to be an incorrect tenant attribution or cache in the background of the Microsoft Cloud that is internally blocking authentication for the domain vinedo.be. Could you clear the cache/tenant attribution for the domain vinedo.be so that the IMAP connection is routed externally again? The mailbox email address removed for privacy reasons was hosted by Gandi.net until recently. This is presumably causing the problem.New Outlook: Calendar view cannot open modal dialogs (e.g. new event/settings) – Mail view works
I've been troubleshooting the above new issue (to me) with Copilot to produce the below summary. Hope this is helpful and you can advise and/or resolve ASAP! Thanks. --- We are experiencing a consistent issue in New Outlook for Windows, with similar reports from Outlook for Mac, where Calendar view fails to display modal dialogs. This affects: Creating new calendar events Editing or duplicating events Opening Settings When triggered from Calendar view, no dialog appears and the UI becomes unresponsive for that action. Note: Once calendar view 'breaks' Outlook, even switching back to mail view doesn't always work (incl. inability to close via usual X top right). Key behaviour ✅ Issue occurs only in Calendar view ✅ Same functionality works correctly from Mail view: New → Event opens and works Settings opens normally ✅ Outlook Web (PWA) and Teams Calendar work without issue ✅ Switching from Calendar → Mail immediately restores functionality Impact Users cannot effectively manage calendars using the desktop app (only view) Disrupts scheduling workflows Requires switching views or using other apps to complete basic actions Scope Multiple users affected Reproduced across: Windows (New Outlook) Mac (similar behaviour reported) Not device-specific Not account-specific Troubleshooting already attempted App repair/reset Full reinstall Restarting WebView2 processes Clearing local app data No resolution (only temporary, same as killing task and restarting app). Observed pattern This appears to be isolated to the Calendar view UI layer, specifically: Modal/dialog rendering fails only when invoked from the Calendar canvas The same dialogs work when invoked from Mail context Suspected cause Likely a regression in the Calendar canvas/modal framework in New Outlook (Monarch) affecting dialog rendering. This is consistent with previously observed Calendar-specific rendering issues in New Outlook (UI-layer defects limited to Calendar view rather than Exchange Online service). Request Confirm whether this is a known or emerging issue Provide workaround or mitigation guidance Advise if this is linked to a recent feature rollout / flighting Share ETA for fix if available Workaround (confirmed) Use Mail view → New → Event Use Outlook Web (PWA) or Teams Calendar Additional notes (optional) Issue appears tied to Calendar view state rather than service/backend Switching views consistently resets behaviour (albeit not consistently/long term) Suggest investigating Calendar modal rendering lifecycleShared Calendars No Longer Visible
For years, I've shared Outlook calendars between my Outlook accounts and with my husband's, without any issues. However, since mid-June the shared calendars have disappeared for no apparent reason. The sharing permissions are still in place, but the calendars are no longer visible or available to add on Android, in the Outlook desktop app, or on Outlook on the web. I've spent hours Googling and tried all the usual troubleshooting steps, but nothing has worked! As a workaround, I now have to invite all @outlook.com accounts to calendar events just so everyone can see them and avoid double bookings. Has anyone come across this before and found a fix that isn't one of the standard "how-to" suggestions? Note: these are personal paid Microsoft accounts.Unable to delete emails
On web Outlook, everything in the primary email account behaves as expected. However, emails in a shared mailbox cannot be deleted, even though everything else in the shared mailbox works fine (i.e., I can read and send emails from it). Interestingly, if I open a new browser window exclusively for this shared mailbox, the deletion works fine. This is reproducible on both Chrome and Edge. I have restarted both browsers to no avail. Could anyone offer a tip on how to remedy this issue? I do not want to keep a new window for this shared mailbox. I prefer to manage it in the same window as the primary mailbox.Account hacked with no response from account recovery
Some time ago i had one of my outlook accounts hacked, and of course i went to put in a request to have it recovered, and i have received no response, not even from anything automated, despite increasingly frequent attempts to get, well anything to happen. now im writing this in hopes of getting someone from support or, any outside help in this situation, since it seems like the usual methods aren't working as intended.
Outllook does not receive read gmail.
I've been using Outlook 10 for years withouit this problem, but just opened a 365 account using Outlook classic. I've tried everything Google has to offer but can't fix the problem. Everything works fine but once I read a gmail on my phone or browser it will not be recieved by Outlook.
New Outlook missing sended message
In new outlook (in browser and also in desktop app) is missing mail message which was sended at 11:34, 7.6.2026. I see this message only in Message Tracing in Exchange, but in outlook nothing, is missing. I tried Sync, refresh (F5), clear cache (Ctrl+F5), change viewing of messages (like a conversations, separatelly). I need the correct working of outlook. Is very bad, when sended messages is not showing. Please help with solution.How to restore rules for Outlook 2019
My PC had a crash. After I rebooted the PC, I had the following error that I could not get rid of by restarting Outlook: "There was an error reading the rules from the server. The format of the server rules was not recognized. Your stored rules appear to have a bad format" I have 5 POP accounts and 1 Exchange account (for my Microsoft account). I did the following: outlook.exe /cleanrules The error was gone. I back up my files daily, so I restored a PST file of an account for which I created most rules. Unfortunately, the rules window is still empty. Where are the rules stored for Outlook 2019?New desktop outlook do not show incoming message in conversation
Hello. I would like to ask you about solution for this problem in new Outlook. I send message and i got reply for this message. This message i see as conversation in Inbox. When i collapse this conversation, i see only my original message, not reply message. But reply message I see only in header in list of mail, i can't open this message. Where can be problem? ThxOutlook Android shows different date on shared recurring appointments
My wife and I share our hotmail calendars with each other For recurring appointments that she creates only, on any Android device using the Outlook app, the appointment is always 1 day later. It is consistent The time is correct so it doesn't seem to be a timezone issue. In Windows settings, Android settings, and outlook.com settings the time zone is Sydney AEST I've resynced the android apps. But tbh it has affected me for years, and has followed me across devices Any ideas? Pixel Outlook v5.2618.2 Samsung Outlook v5.2618.2 ty!new mail-account automatically forwards external mails to internal address
Hi, last week I created a new mail-account to our outlook-users and added a mail-license. Only internal mails was received in the new inbox and after troubleshooting and using mail-trace I discovered that the mails was forwarded to another internal inbox. This is not something that is configured anywhere in the mentioned settings when trying to troubleshoot forwarding-issues. How do I turn this off, so that my new employee can receive external e-mails. We don't have any policies or rules set up, that should trigger this behavior. Regards Lars
Problem adding IMAP email account to Outlook on Android
I am trying to add a couple of IMAP email accounts to Outlook on Android. Both are for my own domain, and I already have both added to Outlook on my windows laptop without any issues. One of the emails, "name@ domain . com" is added without any problems on Android, but my catch-all email, "*@ domain . com" will not add, and constantly gives the "check email/password" error. This email works with Outlook on my windows PC, and with other email apps on Android. I suspect the problem is due to the *@ domain address, but my email provider says it should work with Outlook, and it already works on Windows Outlook. Has anyone seen this before? Stephen.
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- Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mail...Jun 03, 2026
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