Lost access to old Microsoft hotmail after alias change
Hello, I had an old Microsoft email address (hotmail) that I used to register my Microsoft account here. I have just logged in here using the new alias email address. So, I added a new alias email address and made it primary. After that, I somehow removed or lost access to my old email address. Cant see it or make it primary. Microsoft Authenticator on my phone still shows my old email on top but works for this new e-mail address. However, external websites (for example Booking.com) probably still send login verification codes to my old email address, which I no longer have access to. I need assistence with restoring access to my old Microsoft email address, or re-activating it as an alias, or getting official confirmation that the old address is permanently deleted. Please advise on what can be done. Thank you.
Login not possible
Since the beginning of the year, I have had the problem that I cannot log into my email account via Outlook. I have contacted Microsoft support several times, and they have repeatedly told me to contact Outlook support directly, but I am unable to do so. I have already cleared my cache several times and tried using other browsers. I have also tried incognito modes, as well as using my cell phone. Whenever I try to log in, I get the following error message: That's why I hope that someone here can help me somehow. UTC Date: 2026-02-22T02:15:19.184Z Client Id: 7A828C91B2DA4E399FF041930501246B Session Id: 4ec12d8b-3707-444b-9f57-50efe72ef5cf Client Version: 20260213001.06 BootResult: fail Back Filled Errors: None err: System.Runtime.Serialization.SerializationException esrc: StartupData et: ServerError estack: Newtonsoft.Json.JsonSerializationException st: 500 ehk: X-OWA-Error efe: AS4P190CA0013 ewsver: 15.20.9632.15 emsg: ErrorUnexpectedFailure
Hotmail/Outlook Password Reset – SMS verification code not delivered (consumer account)
Hello moderators and Outlook support leads, I have forgotten my account password. Account recovery email is obsolete and unreachable. SMS password-reset does not deliver the code to my phone number. If you can re-trigger SMS reset to my registered number, that is sufficient for me to change the password. Can my existing recovery attempt be escalated for a human identity review? I can prove ownership with inbox subjects and contacts if needed. Kind regards, T JansenOutlook 2021 & 2024 Home and Business app crash
Hi and good day everyone, I'm having an issue with Outlook, the app suddenly closes and crashes when I try to open some emails. This issue doesn't happen on Outlook 2016, which opens emails normally. The error shown in the Event Viewer is as below. I tried uninstalling the previous update and now have updated to the latest version, but the issue persists. Are there any patches available to solve this problem?Account Locked (Try another verification method)
My main account is locked. I have access to authenticator and my verification email, where I am getting the codes for verification. When I try to unlock the account it asks for verifiaction code sent to authenticator and then at email. When given both codes it goes to reset password and after reseting password it wants me to login and when I do that it says my account is locked and asks me to verify myself through phone number. After i give it the phone number it displays. "Try another verification method That verification method isn't working right now. Please try another method." I can't connect to an agent for help cuz it wants me to login from that email which I can't access.
Receive a recurrent email and only keep the latest one
Morning. I have a report that i receive via email every hour (in case there are updates that need to be uploaded to one of our systems) the emails are directed to a specific folder via a rule. But instead of having an accumulation of 24 emails a day, I would like to only keep the latest one and delete the others (and not having to do that manually ) Is there a rule or policy i can use for this? thanks
Outlook won't let me sign in to my account neither update the 2-step verification information.
Hello guys, I have been trying to sign in to my Outlook account using my password and even though the password is correct Outlook IS NOT GIVING ME ACCESS to my account. Is asking for a code which is being sent to my recovery email account which is also an Outlook account but apparently it has been blocked due to trying to get access to it with the wrong password. (Which was not me, I am guessing Microsoft had a leak of information and someone tried to) Password is correct and I have confirmed it but Microsoft is still trying to double check that is me even though I have never had 2 step verification active. Is there any way in which i can update the recovery email so that code gets sent to a new email that I had to create (The one in which I am currently logged in and starting this conversation) so I can gain access to my +15 email account? I just need to know if I will be able to recover the account at some point or should I give up and move on? I need a resolution and NONE of the websites in Microsoft is being of any help. Bottom line: Need to update the recovery information of my Outlook account since I no longer have access to the recovery email, phone number or app from another phone. IS IT EVEN POSSIBLE? Thanks.
