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Where is my Support button in Outlook?
"Contact support and provide feedback in new Outlook for Windows" (I had to remove the link. Apparently, it's "not allowed in the community" to post links to Microsoft's own website.) Edit: https://support.microsoft.com/en-us/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a (It allowed me to paste in the text only. So now all you have to do is select, copy, paste and go. Easy! lol) I was referencing the article above earlier today, because I found a bug (one of many) in Outlook webmail that I wanted to report. Is that something users can do?... So I noticed this part! "To determine whether you're eligible for support with new Outlook, please refer to the table below." Email account type Eligibility status Microsoft account Eligible - Your Microsoft account is associated with an active Microsoft 365 subscription. Not eligible - You don't have a Microsoft 365 subscription. Work or school account Eligible* Tenant admin account Eligible "*Note: For work or school accounts, the option for support might not be available if your admin has turned this off. If you're having issues, contact your IT Admin for help. Admins who want to update this policy setting can check, Policy Management - Microsoft 365 Apps." So I'm here to ask... where is my Support button? I have a Microsoft 365 subscription. I had it for 10 years, before it was called Microsoft 365. Apparently, my level of service is "Tips". That's what Microsoft sees as a worthy service level for someone who's been paying for Microsoft 365 (previously Office 365) for 10 years. Because that's the button they have placed in my Outlook interface. And how do I report this? There is no way, because there is no tech support for consumers. Yes, I'm a consumer, not a business with deep pockets who can afford priority support (which isn't that great, I've read the stories of those customers, it's all over the web). I'm supposed to have these buttons on the Help menu: Help, Support, Feedback Picture from the article: (I had to remove the picture. Some validation error came up complaining about it.) My Help menu contains: Help, Tips, Feedback, Outlook mobile Picture from my interface: (I had to remove the picture. Some validation error came up complaining about it.) Am I right? Or is this article grossly inaccurate? Which is it? And here I was writing a bug report to improve your product. Thanks a lot! For your preferential treatment and for making it hard for me to improve your product. I guess you're not interested in what your customers have to say on how to improve your product, you want to have it your way.Press three times to go one step back in Outlook webmail
So using Outlook webmail, if I open an e-mail in a custom folder Future Problems, two levels down from the account root folder, go to Inbox, view an e-mail, and then press Back button on the mouse, the e-mail closes out of the reading pane and I remain in the Inbox. If I press the Back button again, the URL changes in the address bar to reflect the ID of the e-mail in Inbox that just got closed. It's not supposed to do that, is it? No. It's an annoying bug. Does Microsoft care? Where do I report it? If I press the Back button again, for the third time, then it finally takes me back to my custom folder. I can see its ID in the address bar. If I press the... you see where this is going? This is broken as hell! If I press the Back button one more time, the ID in the address bar changes to reflect that of the e-mail in Future Problems, but it doesn't actually press on and open it. No. It just sits there. Is this what Outlook users have to deal with every day? This would drive me crazy. It's the little things like this that add up to a dysfunctional experience. Crumbling, unresponsive, frustrating... take a pick. The devil is always in the details! I can send more your way if you promise to get it fixed. I have written a detailed report on this, with steps on how to reproduce it and what goes wrong. Can I have your good name and address? Where do I send it?
New change view dropdown?
Recently, I believe since Win11 was updated to 24H2, moved emails from the inbox to folders were not appearing in the folders (Outlook 2019). Created new folder, moved "Test" email to a TEST folder. TEST folder showed 1 new message but the folder was empty. So the Test email is there, but not shown. Opened Change View, "Hide Message" selected (not intentionally by me) in the dropdown. Selected "IMAP Message" and of course the Test message appeared in the TEST folder. Below is a pre-24H2 folder Change View dropdown. Can anyone explain what may be going on here, why the Change View dropdowns have changed?
Categories on Android
I use outlook on Android. I have a Pixel 7 on latest android Since I started using the outlook android I couldnt see or assign categories to emails A week ago I was very happy to discover the categories show on the email list view categories will appear on email message view You would be able to assign categories Two days ago the capability dissapear and went back to no categories I really use categories ... Any idea when it is coming back
How do I read client's responses to my encrypted emails?
I'm sending encrypted emails to my Gmail as a test, and I would respond back from my Gmail. I just found out I have this encryption feature by going to Options tab > click Encrypt when drafting an email. When I receive the response back from Gmail account, the email states "email address removed for privacy reasons sent you a protected message" with a "read the message" link. The read link seemingly does nothing. It just creates another browser tab and shows me the exact same email with the read link. I've tried opening the read link from OWA in incognito mode, tried different browser and tried opening on my phone but the same results. I also tried out the desktop Outlook (New) to see if it's any better, but clicking on the "Read the message" link always tries to open a webpage anyways. I'm making sure no other M365 account is being used (I only have one) since that seems to be a common comment in similar threads. Any ideas on what's happening?I don't really know how to request this so I will put Reminder in Outlook
I don't want to create a meeting just a little reminder if I just post in the date I want it lets me type in what I assume is a reminder. I click on it and I think its just a reminder - can I also send various people this same reminder? because it is not a meeting. Just wondering if I am overthinking this?
Old Outlook image on external Microsoft sites
An old Outlook profile photo persists when I create accounts on sites outside of Microsoft. I've updated my profile photo several times, but when I create an account, only providing my email address, sites that use a Microsoft photo associate an old photo of me that I'm embarrassed to see. One example was when I created my profile on ChatGPT, where the photo used there is this old photo. I've tried contacting Microsoft support several times, but they haven't answered my question. They always instruct me to update my profile photo, but I've had this problem for eight years, and it's never been resolved.
Getting an error when I try to login to Outlook
UTC Date: 2025-07-10T07:42:38.417Z Client Id: 593225EA5D2548D590151B1B484F1999 Session Id: d3be351d-ae70-4567-8340-c981190be4f1 Client Version: 20250704003.04 BootResult: fail Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined err: Error: 401 esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163185 st: 401 efe: LO4P123CA0379
Outlook Killed My Personal Email Account after I signed in with a work account on same device
I've had a personal email account with hotmail.com for about twenty years, but it has been killed by Outlook, after I signed in with my work account on the same device. Basically, after I signed in with the work account in a browser window (Chrome, in this case), Outlook froze up and said that my password was needed to access email. I clicked to add my password and outlook gave me an error saying "there is no work or school account with this name". Obviously I knew that, as it was my personal email and this was my personal device. I've had a similar experience before with Teams, where I had to uninstall and reinstall to use my personal account to make Skype calls with my monthly allowance as part of my 365 membership. So, I removed the account from my outlook and tried to add it again, and it errored. Tried to access my personal email on the web and it couldn't open. Everything else is still there, Onedrive files, etc, etc. But it seems my email account has been totally eliminated by MS's overly zealous pushing of the work/school account. I've lost travel tickets, access to a couple of social media accounts, etc. So this is highly frustrating. Waiting for a support technician, but it's a 2 hour wait and not expecting that they will know what's happened, or how to fix it. Anyone else had similar?
Anyone else hate the New Desktop Outlook?.
Hello people I was wondering if anyone else Hated the Desktop version of Outlook?. To me its slower and unresponsive compared to previous versions. Even Windows Mail was faster and the brings up old email accounts that you deleted and no longer use long ago. It seems while good intentions this one has not been tested properly. Just shoved out the door. And lastly trying to find Emails that your sent or received is another nightmare. You have to restart twice before it finally decides oh look there emails.
