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[SEMI-CRITICAL] Outlook rules aren't working when email encoding system is different
(First, note that I am a Korean, and my report may use a different term for the system because it's tedious to figure out the original term for what I am using. I believe you know the vibe I am talking about.) I figured using different character encoding system may result in failing outlook rules working. Basically, it appears Outlook is using UTF-8 based, but sometimes emails from other organisations use different. Let me show 2 receiver cases: To: =?utf-8?B?7ZmN6ri464+Z?= <johndoe@secret.secret> To: =?ks_c_5601-1987?B?yKux5rW/?= <johndoe@secret.secret> This is what you can see from an email header, and left encoded characters are a name of a person, and obviously right bracket ones are their email. You can see it uses different encoding system. Both are encoded from "홍길동" (this is identical to a random guy name as much as how john doe is.) We can guess the name of this outlook user is obviously "홍길동" and their email address is johndoe@secret.secret When you choose a rule [When an email has my name], the rule system will only work to the first case, the UTF-8 encoded one. It appears the rule [When an email has my name] only checks if an email has "?utf-8?B?7ZmN6ri464+Z?", but doesn't check "?ks_c_5601-1987?B?yKux5rW/?". However, both cases should work because both are their name. The only solution for this is adjusting senders' email system to use UTF-8 only, but that is not possible. Thus it fails checking those conditions. I am pretty sure this is why people have been complaining outlook rules doesn't work for years. I want rules having more possible case checks... but I have no idea where I can suggest this.spacelizardFeb 13, 2025Occasional Reader11Views0likes0CommentsMailbox Names Missing in Favorites Section - Outlook LTSC 2024
Hello, I’m experiencing an issue with Outlook LTSC 2024 where mailbox names are missing in the Favorites section of the folder pane. When I add a folder (e.g., the Inbox) from a shared mailbox to my Favorites, it only shows as "Inbox" without the associated mailbox name. For example: On my own system, I see "Inbox - email address removed for privacy reasons" in Favorites. For the affected user, it just displays "Inbox." This creates confusion as the user has access to many shared mailboxes, so the Favorites list ends up with multiple "Inbox" entries without any way to distinguish which mailbox they belong to. Steps Taken: Cached Exchange Mode: Verified this is turned off. New Profile: Created a new Outlook profile. The issue persists across all profiles for the user. Different Computer: The user logged into a different computer with the same Outlook version and settings as mine. The issue followed them, indicating it’s likely tied to their mailbox or Exchange settings. Auto-Mapping: Verified that auto-mapping is working. Folder Renaming: The "Rename Folder" option is greyed out and unavailable. Reset Views: Folder views have been reset to defaults, but the problem persists. Outlook Updates: Confirmed that Outlook is fully patched. Environment Details: Outlook LTSC 2024 (fully patched) Exchange Online (auto-mapping enabled for shared mailboxes) Cached Exchange Mode is disabled Questions: Is there a specific setting in Exchange or Outlook that forces mailbox names to appear in the Favorites section? Are there any additional registry settings or configurations that I might have missed? Has anyone else experienced this issue, and if so, how was it resolved? I’ve exhausted most of the common troubleshooting steps and would greatly appreciate any advice or solutions. Thank you!TomGignacFeb 12, 2025Occasional Reader17Views0likes1CommentEmail not showing in Outlook Inbox - but is on phone and Webmail?
Hi there... I am stumped. I am receiving email son my phone and Webmail - but my Outlook Inbox is not syncing the same. What is more weird is if I use Outlook to search for a NEW email (that is on my phone) - it actually does show up? Any help on this would be appreciateddameb72Feb 12, 2025Copper Contributor563Views1like2CommentsChanging email providers, Can I just change server settings
We own 2 domains, mkchambers.net and mkchambers.com. Mkchambers.net is hosted at company A mkchambers.com is hosted at company B. Our email is hosted at company A, so our email addresses are ***@mkchambers.net. The web base email program company A uses allows to use alias email addresses, so we aliased everyone’s email address to ***@mkchambers.com. When we setup everyone’s email in Outlook 2019 we used ***@mkchambers.com for their email address. We are planning to switch our email host to company B so our email addresses won’t change they will still be ***@mkchambers.com. The question I have is will we need to export everyone’s email, setup a new email account in Outlook 2019 and then import the emails, or since the email addresses will be the same can we just change the server setting in Outlook to company B’s settings.Joe_ButterfieldFeb 12, 2025Occasional Reader24Views0likes4CommentsOutlook Legacy Mac doesn't display Latin1 & Unicode in Subject from Gmail correctly
[Second version of this post with fewer Latin1 & Unicode characters) Summary: Outlook Legacy on Mac is not correctly displaying non-ASCII characters in the subject line, when sent from other mail clients, including Gmail. From Apple Mail: Original subject line: Mail to Outlook: Latin1: “®©” Unicode: ✅🚩♻︎ Body: Mail to Outlook: Latin1: “®©” Unicode: ✅🚩♻︎ Displayed by Outlook: In the message list: Mail to Outlook: Latin1: ╲®©╡ Unicode: â˛∑›ƒ˚©â˙»ï¸⁄ In the MessageSource: Subject: Mail to Outlook: Latin1: ‚Äú¬Æ¬©‚Äù Unicode: ‚úÖüö©‚ôªÔ∏é Note that all of the characters in the original subject line display correctly in the message body. Some of the Latin1 characters are displaying correctly in the subject line (in this example the Copyright symbol), but not others, and none of the Unicode symbols. The same email displays correctly in Gmail. The test email sent directly from Gmail displays the same way in Outlook. However, when the message is sent FROM Outlook, the subject and body appear correct. MessageSource: Subject: Mail FROM Outlook: Latin1: =?UTF-8?B?4oCcwq7CqeKAnQ==?= Unicode: =?UTF-8?B?4pyF8J+aqeKZu++4jg==?= Details: Using MacOS 13.7, Outlook Version 16.91 (24111020) Gmail (Google Workspace) is the email provider. The problem occurs when sending via Gmail directly, or another email client like Apple Mail. I tested sending an email from outlook.office.com and the problem does not occur! Incoming MessageSource: Subject: =?utf-8?B?T3V0bG9va1dlYiB0byBPdXRsb29rOiBMYXRpbjE6IOKAnMKuwqnigJ0gVW5p?= =?utf-8?B?Y29kZTog4pyF8J+aqeKZu++4jg==?= This problem does not occur when switching to New Outlook, and the incoming messages display correctly from all sources. This leads me to believe it's an Outlook Legacy problem, not a Gmail encoding problem (ie. Legacy is just not supporting the specific subject-line encoding being used by Gmail.)ExampleEagleFeb 12, 2025Copper Contributor44Views0likes1CommentBlack Dots Appearing
in my outlook focused column, random black dots/specks will appear. if i resize the column or open the older tab/group, the dots go away to only only reappear later. i have used google to find the cause but no luck. any idea whats going on? See the attached photo !purplenovaFeb 12, 2025Occasional Reader15Views0likes2CommentsLong delay for incoming emails for one of my gmail accounts
I recently started using the new Outlook Mail and added multiple email accounts (hot mail, yahoo, and Gmail) and found that the incoming email for one of gmail accounts are delayed for hours (the 6:24pm email yesterday hasn't shown up at 10:30am today). Any advice are welcome! Thank you.pxs132Feb 12, 2025Copper Contributor73Views0likes3CommentsHow to Remove Generic 'Office' Location in Microsoft Places for Accurate Building Selection?
After adding custom buildings in Microsoft Places for users to choose from as their hybrid work location in Outlook, is there a way to hide or remove the generic "Office" location? Currently, users tend to select "Office" (Kontor in Swedish) instead of the specific building, which causes confusion.EdvardWikstromFeb 12, 2025Copper Contributor199Views0likes1CommentRSS Feed Folder Missing In Shared Mailbox
Hello, I want to subscribe to few RSS feed in Outlook 365, recently I was able to add RSS feeds in my personal mailbox RSS feed folder but now I want to make sure my whole team should get alerts when there is new update released by product hence instead of asking everyone to configure RSS feed personally I thought of creating shared mailbox where all have access and thought of adding RSS feeds their for our product websites. But unfortunately I dint find RSS feeds folder under shared mailbox, also I tried to change RSS feed folder delivery location to shared mailbox data file but it doesnt allow (due to .ost extension). Does anyone know how can I add RSS feed in shared mailbox if its really supported ? if its not supported then any official blog that has the statement declared by Microsoft ? Or is there better option to configure RSS feed in outlook so that my entire team will track alerts. Regards, Suraj MalusareSurajMalusare09Feb 12, 2025Occasional Reader52Views0likes4CommentsOutlook 365 Password
I have Outlook mail as part of a Microsoft 365 personal subscription. I have a password for my Microsoft account but I don't recall setting a password for Outlook. However, I do have access to my Outlook mail. How can I check to see what password is being used to access Outlook? My system remembers the password so I don't need it to log in. I wonder if my Microsoft account password gets applied to Outlook mail. Any comments/clarification would be greatly appreciated. RobertrbcapFeb 11, 2025Copper Contributor47Views0likes4Comments
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