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I'm looking to Convert VCF (vCard) files to CSV format
I have a number of contact files in VCF (vCard) format and I need to convert them into CSV format for easier manipulation and import into a database. Can anyone recommend a reliable tool or method for converting VCF to CSV? Ideally, the solution should handle multiple vCard files at once and maintain the integrity of contact details during the conversion. What are the best methods or tools for this conversion? I need a solution that can efficiently handle multiple vCard files and ensure that all contact details are preserved accurately in the CSV file.kentremanSep 01, 2026Copper Contributor826Views0likes2CommentsSignature image not showing up properly on email to other providers.
Hi, I have created a signature for my email, as I am setting up a business. I have attached my logo into the signature, which is saved locally and put into the signature via the Insert Image button. When I send test emails to my personal Gmail account, it displays as either the CID in brackets or the alt text in brackets if an alt text is set. The image is a JPG but I have also tried PNG to see if that works. How the signature looks in Outlook (and when being received in Outlook, tested with another Outlook email): How it gets received in non-Outlook email providers: It also attaches the image as an attachment rather than inserting it in the text, and it creates an attachment called noname, which opening it up seems to show HTML code along with the signature details and other things that text editors cannot display as text: Also to note, I have set up DKIM, SPF and DMARC to see if its an issue with mail authentication. Is this an Outlook or signature issue? Or is this an issue with Gmail? I tested with a different business email which also uses an image and text with formatting, and it displays as expected, with the formatting as well, in my Gmail. Thanks in advancemelodyhuxtableAug 31, 2026Copper Contributor30Views0likes1CommentIssues signing on to outlook.com
Hello, I'm having issues signing on to outlook.com. Either through the app or web, keep getting an error. On the Outlook Mobile app, I get "An error occured during authentication". On the web I get the error below. Any suggestions appreciated. UTC Date: 2026-05-12T19:49:17.826Z Client Id: Session Id: Client Version: 20260501001.13 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined err: COMException esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:806) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:183650 st: 401 ehk: X-OWA-Error efe: MW4PR03CA0157 reqid: a64783dc-2fed-f293-3a10-efba70b9cc2e cv: BDANTiCGGDAkhZfLh5/96J.3.1486Views0likes2CommentsNo New Folder Creation?
I'm in Mac Outlook 16.112, using Legacy view. I'm trying to add a new sub folder and that option is disabled on every right click menu I can find, and doesn't appear in any ribbon menu. What is going on? I have quite a few subfolders, all created using the right-click option. Why is that suddenly unavailable? This is incredibly frustrating. -Monica Sandler Director of Customer Success EstateWorks SystemsMonicaEWAug 31, 2026Tin Contributor112Views0likes2CommentsNon-Office 365 accounts repeatedly request sign-in each time Outlook (new) is opened or restarted
My Setup : Operating System: Windows 11 (fully updated, including latest Dell laptop BIOS/firmware) Office Version: Microsoft 365 Apps (licensed under Office 365 Standard for one of the email accounts) Outlook Version Used: Primarily the New Outlook for Windows Email Accounts Involved: One Office 365 Exchange account: email address removed for privacy reasons (credentials persist without issues) Multiple Gmail/IMAP/SMTP accounts (e.g., email address removed for privacy reasons, email address removed for privacy reasons, email address removed for privacy reasons, email address removed for privacy reasons) (all require reauth every time Outlook is opened) Symptoms Non-Office 365 accounts repeatedly request sign-in each time Outlook is opened or restarted. No error messages—just continuous web auth prompts for Gmail, SMTP, and IMAP accounts. The single licensed Office 365 account retains its credentials without issues. Troubleshooting Steps Already Tried Uninstalled/Reinstalled Office 365 Completely removed Microsoft 365 (via Apps & Features or Control Panel). Reinstalled Office 365—accounts still persisted upon first launch of Outlook, leading to repeated sign-in prompts again. Cleared Windows Credential Manager Removed all stored credentials related to Outlook, MicrosoftOffice16_Data:OAUTH2, Gmail/IMAP references, etc. Verified credentials were gone before relaunching Outlook. Removed Registry Keys & Data Under HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, deleted leftover Identities referencing old accounts. Under HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Settings, removed the Accounts key containing JSON references to old addresses. Removed/cleaned up values in the Data subkey referencing _AccountSignaturesMigrated, _UserOptionsMigrationState, etc. Deleted Local AppData & Roaming Outlook Folders %LOCALAPPDATA%\\Microsoft\\Outlook %APPDATA%\\Microsoft\\Outlook Checked/removed possible OST/PST data in %USERPROFILE%\\Documents\\Outlook Files Removed Email & Accounts in Windows Settings Under Windows 11 Settings → Accounts → Email & accounts, confirmed the problematic addresses were removed. Checked for Security Software Conflicts No third-party antivirus, firewall, or VPN is interfering. Tried “New Outlook” Command-Line Wipe Attempted outlook.exe --clearLocalState (or olk.exe --clearLocalState) to remove local cache. Re-launched Outlook, re-added accounts—still facing reauth loops. Ensured Windows & Dell Firmware/Bios Up to Date Double-checked the system is fully updated (Windows Updates, Dell updates). Result Issue Not Resolved: Gmail/IMAP accounts continue prompting for sign-in each time Outlook starts. Only the Office 365 Exchange account retains its credentials as expected. After exhaustive attempts, reverted to Classic Outlook because it does not prompt for repeated sign-ins. Please let me know if this is a known bug that Microsoft is actively addressing. Are there any other steps I can take beyond local registry/credential cleanup to permanently resolve the repeated OAuth prompts?AndreaRAug 31, 2026Copper Contributor2.5KViews0likes3CommentsMicrosoft Authenticator - after toggling Screen Lock on Phone
Hello all, I am going crazy over this and really need help urgently. I made my account 'passwordless' and depended on 'MS Authenticator App' to login. I was trying to take back up of my phone and thus turned off screen lock temporarily. When I turned it On again, MS Auth app won't let me sign-in. So, I tried to use the copilot and it asked me to use my 'account recovery code'... which I did and then this is the message I get: ---------------------------------------------------- Because you turned on two-step verification, you need up-to-date security info to sign in to your account. During the waiting period you will not be able to sign in to sites or services with your Microsoft account, but will be able to sign in to devices or use your existing app passwords. You can avoid the wait by: Using a trusted device. If you have a device that doesn't require codes, use it now and update your security info. Finding your security info. Any chance it isn't entirely lost? [I just need to reattach/re-enable phone auth/my account using a QR scan] ------------------------------------------------------- Copilot also asked me to remove the hotmail account from my auth-app, restart the phone and try to access the security page to scan the QR code and re-enable the auth through phone. Now here's the thing. Although I am in my email account [it was already open in my browser - and it did not log-off automatically] I am unable to access the security page on my microsoft account unless I approve it via my Auth App. And my Auth App doesn't have the Hotmail account, because Copilot asked me to remove it and re-attach it. I'm stuck in a loop. Text Messages are limited to few attempts, so no luck there either.AmeethPaulAug 30, 2026Copper Contributor101Views0likes2CommentsSafe senders list for a Shared Mailbox
Good morning We have a shared mailbox for support. When we reply to a customer, we include this email address in CC. A member of the team accidently marked the shared box as spam - and can we get it back to a "safe sender"???? NO! I cannot believe how difficult this task seems to have been so far. We've tried setting rules, looked in Defender and Exchange, even tried Powershell stuff. If our support email is included in TO or CC it drops into Junk. If we manually move the message or ask it to be unblocked we just get the following: I don't understand why we cannot add ourselves as a safe sender. Can anyone PLEASE help practially to help us? Many thanks.ExpertLMSAug 28, 2026Copper Contributor74Views0likes1Comment
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