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Gmail email works, but Google Calendar stopped syncing
Gmail email works, but Google Calendar stopped syncing in both directions in New Outlook. Existing cached calendars remain, but newly created Google calendars and events do not appear. Outlook-created Gmail events and meeting invitations are not transmitted to Google. The issue persists after removing and reauthorizing the account with full Calendar permissions and occurs on two computers.
New Outlook: "Changing the ImapRemoteServerInfo is not allowed" after host migration
Hi everyone! I've migrated my domain/mailbox from one IMAP host to another in May. It cannot be added to New Outlook for Windows — fails instantly with INVALID_CREDENTIALS INTERACTION_REQUIRED, even when I deliberately enter a wrong password (so it's failing before authentication is even attempted). Using DevTools (olk.exe -devtools), the Network tab shows the real rejection from Microsoft's backend: Changing the ImapRemoteServerInfo is not allowed. Attempted to change it from imap.olddomain.sk to imap.newdomain.sk So New Outlook has a cloud-mailbox / connected-account shadow record for this address, pinned to the old host from a previous add attempt, and the backend refuses to update it. What I've confirmed: Webmail and a second mailbox on the same domain/host both work fine → not credentials, not the host. The account does not appear in Settings → Accounts (so I can't use "Remove from all devices" which worked on my first account). It's on no other device or client. App reset didn't help (record is server-side, not local). It's been ~7 weeks, so any 30-day inactivity purge hasn't cleared it How do I get this stuck cloud-mailbox / connected-account record purged when it isn't attached to any removable account? Is there a way to force it, or does this need Microsoft backend action?
Microsoft Outlook Support
Hello, I’m currently unable to open a new support request because my account appears to be stuck behind an active case lock. My most recent service request was closed without hearing from anyone, and the previous request is still open even though I have not been contacted about it. Because that older request remains open, the system will not allow me to create a new support ticket. Could you please manually close the open request (#7108234781) or otherwise clear the active case lock on my account? Once that is resolved, I will be able to submit a new support request for the ongoing issues with my calendars, archives, safe/block lists, contact list. Thank you for your help.
IMAP connection error INVALIDCREDENTIALS
I am trying to add my external IMAP mailbox from my hosting provider (Easyhost.be) to the new Outlook app / Outlook.com. However, when I try to add this mailbox to my domain 'vinedo.be', I immediately receive the error message: INVALIDCREDENTIALS INTERACTIONREQUIRED. In the classic Outlook desktop app, the account works immediately via IMAP with exactly the same password. Everything also works perfectly with the Outlook app on an Android smartphone. There appears to be an incorrect tenant attribution or cache in the background of the Microsoft Cloud that is internally blocking authentication for the domain vinedo.be. Could you clear the cache/tenant attribution for the domain vinedo.be so that the IMAP connection is routed externally again? The mailbox email address removed for privacy reasons was hosted by Gandi.net until recently. This is presumably causing the problem.OFFICE 2026
I have just installed OFFICE 2024 on a new laptop, replacing my sick old laptop that had OFFICE 2019. I still seem to prompted to buy or us OFFICE 365? Does the "this product will not be updated just refer to 365 and not my 2024. Still trying to make sense of the new OUTLOOK! Also One Drive - it has installed a folder with my initials and does not seem happy about it but I cannot rename it?New Outlook won't connect to Gmail
Hello. This is the error message I'm receiving. I've uninstalled/reinstalled New Outlook, but it still won't connect to my Gmail. Any help is appreciated. {"SessionId":"6abc36b9-ef4c-e34e-9ae0-bc1b7ed4b171","Timestamp":1788304255351,"Error":"INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE"}I'm looking to Convert VCF (vCard) files to CSV format
I have a number of contact files in VCF (vCard) format and I need to convert them into CSV format for easier manipulation and import into a database. Can anyone recommend a reliable tool or method for converting VCF to CSV? Ideally, the solution should handle multiple vCard files at once and maintain the integrity of contact details during the conversion. What are the best methods or tools for this conversion? I need a solution that can efficiently handle multiple vCard files and ensure that all contact details are preserved accurately in the CSV file.Outlook Deleting Certain Email Before Delivering to my Mailbox (Not Even Going to Junk)
Hi, I've been trying to troubleshoot this issue for 4 months now. I have become aware that since at least May, 2025, there are some emails which are not making it to my mailbox (neither by inbox or even my junk), Outlook is preventing them from being delivered (or perhaps deleting them before they show up to my mailbox). I have tried changing my Junk email settings, I have tried adding senders who have sent me email (e.g. verification codes from travel booking sites) to my safe senders list or contacts list but nothing is working. This has caused major issues to me, as I'm not seeing vital emails. How do I troubleshoot/solve this? Thanks
