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New Outlook: Users Say It's Broken—Microsoft response.
I had the opportunity to interview Caitlin Hart, the Principal Product Manager for New Outlook, where I asked the challenging questions of frustrated New Outlook users, IT Consultants, and IT developers. We talked about: Is the New Outlook just a wrapper for the web version? Why didn’t Microsoft recreate Classic Outlook from scratch? Why are users forced to switch to the New Outlook app? Why are some users still resistant to adopting the New Outlook? When will New Outlook meet the needs of power users? How is Microsoft encouraging VBA developers to stay ahead? And more Watch the video for Caitlin's responses. Video: https://youtu.be/5WYjmzrOZI8 #traccreations4e-p25 4/26/2025
How to display contacts as "List" in the new Outlook?
Hello, In the classic version of Outlook, I used to display my contacts as "List" (clicking on "View" in the toolbar and then "Change view" and then "List". It was very convenient for me. Now, in the "New Outlook", when I click on "View" there is only "People settings" with one option: choosing between displaying by first name or last name. I really don't like the way contacts are displayed by default in the new Outlook and I really need to find a way to display them as a list like in the classic version. Thank you in advance for your help."New" Outlook is not great
I was forced to switch to the new version of Outlook. I have to have it for my job so I have no choice. So many things wrong when compared to the classic version. You would think that MS would migrate all the settings, views, etc. to the new version. But they didn't. -Event/reminder snooze options - now limited to two hours? Now I get reminders every two hours for something I need to snooze for days or weeks like I was able to before. -Contact views - can't view my contacts in the classic table format where I can filter/sort by company name or last name, etc. -Spell check now cleared by left mouse click instead of the usual right click like all other apps have. -No longer can select multiple email attachments like the classic version -Email folders cannot be sorted anymore Again...love Outlook but this new version is not a winner. MS...please bring back all the classic options!
Logging into outlook.com
Hi Is anyone else stuck in a redirect loop on outlook.com? I go to outlook.com, enter my email address and password. The blue envelope pops up, sits there for a few seconds, and then redirects to https://www.microsoft.com/en-gb/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook I then click on one of the login links/buttons and do the same and it ends up back in the same place. Sometimes I will get a 403 (which is weird!), and then some other times it will log into my email, so the credentials are ok, and the account is not locked. This has only started to happen in the last couple of weeks. I have tried clearing all website data, loading incognito and the same thing happens in both cases. Anyone else experiencing this? TonyOutlook crashes when opening emails and clicking inside Reading Pane
Microsoft 365 Apps for Business, 64-Bit Version 2409, Build 18025.20140 Click-to-Run My Outlook crashes whenever I double click a message to open it; select the message and press 'Enter' to open it, click inside the Reading Pane of a selected message, or double click a file of the Outlook item filetype (.msg) - please note the previewer error inside file explorer pasted at the end of this post. To diagnose and fix, I have attempted: - Repair install - Uninstall and reinstall using using both the online and offline install methods and the custom configuration creator for Office - Running the Microsoft Support and Recovery assistance tool - Repaired inbox via scanpst.exe - deleted Roamcache and all OST/PST/NST files and rebuilt the inbox - turned off all add-ins - turned off anti-virus - uninstalled MS2Edge Runtime - opened Outlook in Safe Mode - opened Outlook after a "clean boot," turning off all non-MS processes and disabling all startup programs - unchecked all the protective options inside Trust Center Settings - made a new Outlook profile - reduced Inbox size - verified %appdata% is not mapped to a network location What is exceptionally strange is that if a forward or reply is initiated using the embedded toolbar above the email in the Reading Pane and then the draft is popped out to its own window, then the email contents can be clicked, selected, copied, etc. However, if clicking anywhere inside the email Reading Pane prior to the reply/pop-out workaround, Outlook goes "not responding" and crashed. I am convinced that there is some handler error or handoff process or function call or read/write disconnect client side that is causing this failure. The Inbox can be scrolled through and messages can be single-clicked and dragged to sub-folders without issue. Send/receive works just fine and connection to the exchange server is rock solid. If there was a solution posted previously on these forums, I've tried it and been unsuccessful thus far. Please help.
[SEMI-CRITICAL] Outlook rules aren't working when email encoding system is different
(First, note that I am a Korean, and my report may use a different term for the system because it's tedious to figure out the original term for what I am using. I believe you know the vibe I am talking about.) I figured using different character encoding system may result in failing outlook rules working. Basically, it appears Outlook is using UTF-8 based, but sometimes emails from other organisations use different. Let me show 2 receiver cases: To: =?utf-8?B?7ZmN6ri464+Z?= <johndoe@secret.secret> To: =?ks_c_5601-1987?B?yKux5rW/?= <johndoe@secret.secret> This is what you can see from an email header, and left encoded characters are a name of a person, and obviously right bracket ones are their email. You can see it uses different encoding system. Both are encoded from "홍길동" (this is identical to a random guy name as much as how john doe is.) We can guess the name of this outlook user is obviously "홍길동" and their email address is johndoe@secret.secret When you choose a rule [When an email has my name], the rule system will only work to the first case, the UTF-8 encoded one. It appears the rule [When an email has my name] only checks if an email has "?utf-8?B?7ZmN6ri464+Z?", but doesn't check "?ks_c_5601-1987?B?yKux5rW/?". However, both cases should work because both are their name. The only solution for this is adjusting senders' email system to use UTF-8 only, but that is not possible. Thus it fails checking those conditions. I am pretty sure this is why people have been complaining outlook rules doesn't work for years. I want rules having more possible case checks... but I have no idea where I can suggest this.
Custom Forms for Creating a Meeting
I want to create a custom form (available to only a small number of users) that allows me to collect more data when a meeting is being booked. The form needs to be able to use drop down lists (single and multi select), checkboxes, radio buttons as well as time and date fields with widgets to enter data - all the usual kind of input fields. I need to set some fields as mandatory and in an ideal world I'd like some mechanism to potentially validate data. This is a corporate set up so whatever I attempt must not impact on others but for one team I want this to be my standard input form. I also can't use anything other than standard Outlook capabilities - it's unlikely corporate will approve add-ins! Can anyone point me to resources that would make this possible?
