My Outlook Not Receiving Emails in Office 365
Hi everyone, I’m having an issue where Microsoft Outlook is not receiving any new emails in Office 365. Sending emails works fine, but incoming messages don’t show up in the inbox, even though my internet connection is stable. I’ve already checked spam and restarted Outlook, but the problem is still there. Has anyone experienced this before or knows what might be causing it? Any suggestions would help a lot. Thanks! -Mary
Lost access to old Microsoft hotmail after alias change
Hello, I had an old Microsoft email address (hotmail) that I used to register my Microsoft account here. I have just logged in here using the new alias email address. So, I added a new alias email address and made it primary. After that, I somehow removed or lost access to my old email address. Cant see it or make it primary. Microsoft Authenticator on my phone still shows my old email on top but works for this new e-mail address. However, external websites (for example Booking.com) probably still send login verification codes to my old email address, which I no longer have access to. I need assistence with restoring access to my old Microsoft email address, or re-activating it as an alias, or getting official confirmation that the old address is permanently deleted. Please advise on what can be done. Thank you.
Outlook For Android Search Not Working with IMAP Folders
I have been trying to get Microsoft to fix Search not working for IMAP email account folders for a number of years. Even though Microsoft support have confirmed the BUG multiple times no fix has ever been provided. I am again in a discussion with Outlook For Android support via the support Live Chat option within Outlook but the support engineer basically says I am the only person to have ever reported this bug to Microsoft... Now obviously a quick Google shows may users complaining about the same bug from around 2019 onwards... but for some reason Outlook support do not seem to be able to use Google... For those that may not know of the issue, the Search function will only work with Outlook email accounts or Gmail whne an email has been moved from the Inbox to another folder. If you use a different IMAP email provider and use Folders to move email into from the 'Inbox', the Search function will not find those emails - ever. (The Search function seems to work for the inbox only with IMAP accounts.) So I have a request! Please, any Outlook for Android users that have this issue PLEASE report the BUG to Outlook for Android Support via the 'Settings/Help & Feedback/Contact Outlook mobile support' option. The more users that report this ongoing issue the better, and we may get Microsoft to take it seriously, rather than fobbing users off with a 'no-one else has the issue' response!BLOG: Microsoft 365 Family - A nine steps plan for security and savings
Table of Contents Introduction What Is Microsoft 365 Family? Benefits Over Office LTSC 2024 Microsoft 365 Copilot at Home OneDrive: Storage, Sync, and Mobile Device Optimisation Protecting Your Microsoft Account (Passwordless Sign‑in) Why OneDrive Is Not a Backup Streamlining Microsoft 365 Apps for Home Users (Removing Unused Components) Outlook, Publisher, and Future Changes Upcoming Blog: Migrating and Syncing Contacts and Calendars and effective sync across devices with Outlook New Final Recommendations 1. Introduction Microsoft 365 Family offers a modern, flexible, and secure digital environment for households. This post explains how to streamline your setup, protect your data, and keep your devices organised with minimal effort. Microsoft 365 Family is a subscription designed for households that need up‑to‑date productivity tools, secure cloud storage, and seamless use across Windows, macOS, iOS, and Android. This article explains why Microsoft 365 Family is a better long‑term choice than Office LTSC 2024, how to streamline the installation by removing unused apps, how to protect your Microsoft Account with passwordless sign‑in, and how to combine OneDrive with Macrium Reflect for proper backup. It also includes recommendations for reducing local storage usage and outlines the role of Copilot for home productivity. 2. What Is Microsoft 365 Family? Microsoft 365 Family is a subscription service for up to six people. Each user receives: Their own private Microsoft apps • 1 TB of OneDrive cloud storage • Email, productivity, and security services • Cross‑device access (Windows, macOS, iOS, Android, Web) Latest changes require all members to become part of a family group, but each users data remains independently. So as long every Microsoft Account member birthday is of age 18 or older (Account > Birthday setting), there is no issue. Mind the licensing terms: you may only share M365 Family with family members. You may not use it for any business use, incl. micro-businesses. $$$ Savings: Consolidate costs for other Cloud storages, such as Google Drive. I believe Google Photos is very nasty keep prompting users for cloud backups of their pictures, even when they declined multiple times. OneDrive will not do this. Try to disable the recurring billing. Amazon has great offers or bundles - don't get trapped for Security suites, Defender is more than enough. Caveat for Amazon based Subscriptions: You can use them but keep in mind that they become activated and effective immediately after purchase. In contradition to the "activate" buttons that exist, the remainder of the subscription time is set at purchase date. Amazon cannot change it. Microsoft Support won't fix it either. Means that hoarding activation keys from Black Friday is no longer possible :/ If you bought a subscription too early, you can return it by calling Amazon Hotline / Callback > Digital Services. 3. Benefits Over Office LTSC 2024 In comparison to Office LTSC 2024, Microsoft 365 Family provides: Continuous feature updates The new Outlook with an ad‑free experience Full Copilot support and experience, even with benefits beyond Office Applications PST read/write support Premium Word, Excel, PowerPoint features (Online Version is available for free). Cloud integration and collaboration tools Better value over time Multi‑device use without extra licences, mobile, tablet and PC Office LTSC 2024 is static, does not support Copilot, and receives only security fixes. $$$ Savings: Office LTSC is the most cost efficient solution with no subscription attached. OneDrive is Limited to 5 GB per Microsoft Account. If you do not need much space and no AI this is for you. Outlook New is still usable, with few ads, but no PST support. 4. Microsoft 365 Copilot at Home Copilot helps you: Summarise long documents Draft messages or essays Organise tasks Extract information quickly Improve language and translation Coding (PowerShell and other lanugages), with Visual Studio Code integration Learn more: https://www.microsoft.com/copilot Consider to install the M356 Copilot app to get the most out of it. On your phone (iOS / Android) you can also use this app, along with Edge Browser and OneDrive for a seamless experience. Microsoft Outlook on Android / iOS has not the same featureset as Outlook New, very unfortunately. $$$ Savings: M365 Family includes Copilot and expands it to everywhere: Edge Browser, M365 Apps. Spare a seperate Copilot or GPT plan. 5. OneDrive: Storage, Sync, and Mobile Device Optimisation Each user gets 1 TB of cloud storage. Key features: Automatic sync across devices • iOS and Android photo upload • Files On‑Demand to reduce disk usage • Access to all files from any device • Easy sharing and version history on all devices, including PC. Stop saving Document version 1, Document version 1.2 :) Trust the XML based Office files and power of OneDrive, which is a bit similar to enterprise trusted SharePoint features. To reduce smartphone storage usage: • Enable camera upload • Keep files online‑only when possible • Store large media primarily in OneDrive On Android Phones, within OneDrive > Settings > Free up Space on your device - you can delete uploaded pictures from your phone, at your own pace with a fingertip. iOS does not have this cleanup feature. Mind you have to use OneDrive or pin - means download caching - files as on PC, if you want to have them accessible when there is no internet connection or your data plan is limited. You can share or download pictures to apps like Whatsapp without manual download. OneDrive now supports optional AI based face recognition which makes it a blast sorting pictures of people. Very unfortunately it does not work with cats. I would love to see OneDrive organizing all cat pictures into a virtual collection, too. Collections made on the Phone or in Windows 11 will seamless sync with Windows Photo App. This makes organizing digital pictures and videos so much easier. Protip: If you trust your partner / friend / family member to the fullest, you can share the OneDrive Picture Upload into one single account across phones. So both share the same pictures, picture of the day / week. Also this makes it obsolete to "can you send me over the photo that you took..." $$$ Savings: Save big on required phone capacity. With OneDrive at hand, you'll never need 128,256 or even 512 GB phone storage, you'll find use for a 64 GB phone again, even more that the HW crisis, thanks or no thanks to AI made flash memory super expensive. :/ - let's not talk about other resources like water, energy and CO2e. 6. Protecting Your Microsoft Account (Passwordless Sign‑in) All Windows 10/11 users are strongly advised to protect their Microsoft Account. Passwordless sign‑in reduces risk and enhances convenience. I recommend this especially when you store files in OneDrive. Windows Hello PIN, Passkeys and Microsoft Passwordless Accounts have not been compromised in my bubble, opposite to Microsoft Accounts without MFA protection or traditional passwords and Windows local users (Password spraying, NTLM attacks). Setup guidance: https://support.microsoft.com/office/passwordless $$$ Savings: Save you mind and sleepless nights that you'd have after an successful hack. The danger is real, and there is no exclusion to home users - even if they pretend there have "nothing to hide", an argument I hear quite often when it comes to account security and password management. 7. Why OneDrive Is Not a Backup OneDrive synchronises files. If you delete a file locally, the deletion syncs to OneDrive. same goes for encryption attacks on your device, especially PCs For real resilience, you need an offline or image‑based backup. To build a safe and simple backup system: Move your OneDrive folder to a dedicated physical drive or partition (not C:) but O:. I recommend a 5400 rpm Harddisk or SATA SSD, as the performance requirements are negible. Disconnect OneDrive and login again, choosing a folder on Drive O: Let OneDrive do the initial sync. Then Configure OneDrive to download all files locally. Use Macrium Reflect X to create an image of that partition (Drive O: - OneDrive). Update the image regularly. If you need super speed > Use external NVMe case from UGreen or Sabrent, and a cheap but reliable NVMe like Samsung, Crucial (as long as available). Note: Macrium Reflect 8 support ends on 27 February 2026, this means it will not receive any updates. In addition I found it is not compatible with SecureBoot certificate 2023 updates. Why I recommend Macrium Reflect X lightweight, no bloat like Acronis nowadays and tons of services one of the few fully x64 apps in the home market supports synthentic full backups, esp. great on SSD or NVMe easy UI, works on Server Core (for business use) Does Backup and Recovery with excelleny, but serves also as Partitioning and Cloning Tool Neat Windows RE integration One of the first to support Secure Boot with CA2023 certificates super fast esp. on NVMe or external NVMe (compared to other products) multi-language support Hyper-V Boot support (with Windows 11 Pro) meaningful and regular application updates, influenced by a strong and active community excellent support agents and quality $$$ Savings: No savings here in terms of money but peace of mind. The cloud is not a backup. Period. I have seen people loosing their digital life. 8. Streamlining Microsoft 365 Apps for Home users (Removing Unused Components) Many home users do not need the full suite of Microsoft 365 You could remove: Access – rarely needed privately • Publisher – discontinued in 2024, will change to read-only access for pub files. Alternatives: Migrate your pub files content to Word or PowerPoint or 3rd party App by copy paste. • Legacy Outlook – supported until ~2029 • Teams (Classic), if unused - -Teams often comes preinstalled in Windows 11 anyway. • OneDrive – comes preinstalled in Windows 11. With Microsoft 365: You receive the new Outlook • Copilot is enabled • You benefit from an ad‑free inbox. • PST files are fully supported / Attach - read - write ODT allows you to install Microsoft 365 with a custom configuration. Do not use the default OfficeSetup.exe in this case, that you would receive from your invitation or Microsoft Account page Typical use cases for ODT at home: Install only Word, Excel, PowerPoint, Outlook Exclude Access, Publisher, and Teams Reduce disk footprint and complexity How-to deploy customized M365 Family: Download ODT to your download folder Extract ODT / execute setup in your download folder Create a config file to your needs at config.office.com - no login required - choose M365 for a while Export & Save the file to your download folder named YourOfficeConfig.xml, Choose Office Format or ODT, depending on your preference. Run PowerShell Windows Key + X > Terminal (Admin) Change to your download folder e.g. cd c:\users\username\downloads Download Microsoft 365 Family .\setup.exe /download c:\users\username\downloads\YourOfficeConfig.xml Install Microsoft 365 Family customized .\setup.exe /configure c:\users\username\downloads\YourOfficeConfig.xml $$$ Savings: Save valuable space on the OS drive (C:). Save monthly update size and time. Benefit from a smaller attack surface. Here is an example for a working officeconfig.xml that will download office without the forementioned features. <Configuration ID="d1fde4ee-5072-4e95-b319-9c0682773668"> <Add OfficeClientEdition="64" Channel="Current" MigrateArch="TRUE"> <Product ID="O365HomePremRetail"> <Language ID="de-de" /> <Language ID="MatchOS" /> <Language ID="MatchPreviousMSI" /> <ExcludeApp ID="Access" /> <ExcludeApp ID="Groove" /> <ExcludeApp ID="Lync" /> <ExcludeApp ID="OneDrive" /> <ExcludeApp ID="Outlook" /> <ExcludeApp ID="Publisher" /> </Product> <Product ID="ProofingTools"> <Language ID="en-gb" /> </Product> </Add> <Property Name="SharedComputerLicensing" Value="0" /> <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" /> <Property Name="DeviceBasedLicensing" Value="0" /> <Property Name="SCLCacheOverride" Value="0" /> <Updates Enabled="TRUE" /> <RemoveMSI /> <AppSettings> <User Key="software\microsoft\office\16.0\excel\options" Name="defaultformat" Value="51" Type="REG_DWORD" App="excel16" Id="L_SaveExcelfilesas" /> <User Key="software\microsoft\office\16.0\powerpoint\options" Name="defaultformat" Value="27" Type="REG_DWORD" App="ppt16" Id="L_SavePowerPointfilesas" /> <User Key="software\microsoft\office\16.0\word\options" Name="defaultformat" Value="" Type="REG_SZ" App="word16" Id="L_SaveWordfilesas" /> </AppSettings> <Display Level="Full" AcceptEULA="TRUE" /> </Configuration> Bonus: If you think this Office customisation isn't giving enough of savings on the OS drive, try this: #windows key + X > Terminal (Admin) #Powershell #PS C:\Users\username> powercfg /h off #saves a bunch of space, if you are not using hibernation / standby (suspend to RAM/ to file). The more RAM installed, the more your savings. powercfg /h off 9. Outlook, Publisher, and Future Changes Publisher will be removed from the Office product family by October 2026. Or change to Read-Only mode when installed, both for security reasons. See announcement • Legacy Outlook will reach its end around 2029. • The new Outlook supports modern sync, Gmail integration, iCloud Integration and PST files support and sophisticated anti-spam and other Exchange Online like security features. $$$ Savings: Nothing to see here. Move on. 10. Upcoming Blog: Migrating and Syncing Contacts and Calendars and effective sync across devices with Outlook New In a follow‑up blog I will cover: Migrating IMAP contacts and calendars to iCloud Why the iCloud Windows app is no longer functional Why Outlook‑for‑Gmail no longer works New approach: add your Google Account directly to the new Outlook 11. Final Recommendations Use Microsoft 365 Family for a modern, secure, up‑to‑date system. • Streamline the suite to what you actually need using ODT. • Protect your device with passwordless sign‑in. • Store data in OneDrive, but use Macrium Reflect for real backup. • Keep an eye on upcoming changes to Outlook and PublisherWhen will Microsoft fix the IMAP Search BUG in Outlook for Android?
There has been a BUG with Outlook For Android Search and IMAP email accounts for many years. If you use an Outlook or Gmail email address all seems Ok. But if you use a different IMAP email provider, and use Folders to save read emails in, the Outlook Search function will never find those emails in the folders. It will find emails within the Inbox, but the moment you move them to another folder nothing will ever be found. I have reported this to Microsoft many times, and have had confirmation from them there is a BUG and they are aware of it... But the BUG never gets fixed, and the next time I report the BUG they start all over again saying they have never heard of such a BUG and it must be my phone, etc., etc... But a quick Google finds many users have issues with the exact same BUG - I guess Microsoft Support don't know how to use Google??? Anyway, I am stuck in this loop with Outlook For Android Support yet again! So I have a request: CAN EVERYONE PLEASE REPORT THIS BUG TO OUTLOOK FOR ANDROID SUPPORT??? Please use the "Settings/Help & feedback/Contact Outlook mobile support" option within the app, and report you have the "IMAP Folder Search BUG". Maybe, just maybe we can get Microsoft to take this years old bug seriously! (I have found reports of the BUG back to 2019...)Outlook For Android Search Not Working with IMAP Folders
There has been a BUG with Outlook For Android Search and IMAP email accounts for many years. If you use an Outlook or Gmail email address all seems Ok. But if you use a different IMAP email provider, and use Folders to save read emails in, the Outlook Search function will never find those emails in the folders. It will find emails within the Inbox, but the moment you move them to another folder nothing will ever be found. I have reported this to Microsoft many times, and have had confirmation from them there is a BUG and they are aware of it... But the BUG never gets fixed, and the next time I report the BUG they start all over again saying they have never heard of such a BUG and it must be my phone, etc., etc... But a quick Google finds many users have issues with the exact same BUG - I guess Microsoft Support don't know how to use Google??? Anyway, I am stuck in this loop with Outlook For Android Support yet again! So I have a request: CAN EVERYONE PLEASE REPORT THIS BUG TO OUTLOOK FOR ANDROID SUPPORT??? Please use the "Settings/Help & feedback/Contact Outlook mobile support" option within the app, and report you have the "IMAP Folder Search BUG". Maybe, just maybe we can get Microsoft to take this years old bug seriously! (I have found reports of the BUG back to 2019...)Mobile app Sub folder notifications
We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folders (i.e. all emails from my manager go into a sub folder) and not getting notifications. As the email is moved to the folder before it gets to the client, the mobile apps do not display a notification. As a work around I've had to set up some Flows so that if email received from a certain email address, it displays a notification. The user can then open Outlook and go to the relevant folder. Its not pretty. This seems like a basic feature, its available in the iOS and Android stock mail apps which most used before we pushed them to Outlook. Any plans on the mobile apps to have notifications for sub folders?
Microsoft Outlook Verification notification issue
Hello, Over the past 3 days, I have had recurring notifications seemingly from Microsoft (pushed notification on my Android phone) asking for permission to sign in to my Outlook account. My Outlook accounts are signed in on my phone and my desktop. I changed my password yesterday due to concerns over security and added 2FA. Over the last 3 days I would say I have gotten 10-11 notifications about this. Most come from Canada, but I have had the Netherlands, an unknown location, and I believe the USA in that timeframe. I run a VPN on both my phone and desktop. I've had it happen on both wifi network and the mobile network. I also checked the recent activity log on my Microsoft account, and it only recorded my sign-ins. So my question becomes. Is someone trying to get into my email? Is it a glitch with my VPN or a Microsoft bug? I'm running a OnePlus 10. Any ideas would be great. It's mostly just annoying moreso than anything. Thanks!How to change order of accounts on Android (with many accounts) ?
I'm using Outlook for Android with more than 10 accounts (needed for personal, office, associations, ...) When I add a new account it's added at the end of the list. If I try to edit the list and change the order, the list need more that one screen to display everything. And I can't scroll down ! I can change the order by holding the double line on the left and moving up or down. But only for the accounts displayed on the screen (upper part of my account lists). I can't move the screen to the bottom of the list. If I put my finger on the name of the account (middle of each line), it's like holding the double line on the right. And only possible to reorder these first accounts. I've tried to use "My mobile app" on my computer and accessing the screen of my phone (expecting, that with my mouse I'll be able to scroll down) but not working ! And also trying to connect a USB mouse, but no more chance to scroll down. How can I access to the bottom ? Hope there is a trick to reorder instead of disconnecting all accounts and adding them again in the correct order 🤞
