Forum Discussion
Shared Calendars No Longer Visible
For years, I've shared Outlook calendars between my Outlook accounts and with my husband's, without any issues. However, since mid-June the shared calendars have disappeared for no apparent reason.
The sharing permissions are still in place, but the calendars are no longer visible or available to add on Android, in the Outlook desktop app, or on Outlook on the web.
I've spent hours Googling and tried all the usual troubleshooting steps, but nothing has worked! As a workaround, I now have to invite all @outlook.com accounts to calendar events just so everyone can see them and avoid double bookings.
Has anyone come across this before and found a fix that isn't one of the standard "how-to" suggestions?
Note: these are personal paid Microsoft accounts.
3 Replies
Hey Lizzie — because the calendars vanished on Android, desktop, and the web at the same time, this is unlikely to be a local cache problem. I’d repair the sharing relationship at the source account.
On the calendar owner’s account in Outlook on the web, open Settings > Calendar > Shared calendars, remove the affected recipient, save, and share it again. On the recipient account, remove any stale copy under People’s calendars, accept the new invitation from the email, and then sign out/in on the other clients. First make sure the owner still sees the original events before removing anything—do not delete the calendar itself.
If a fresh invitation also fails in Outlook on the web, that points to a Microsoft account/service-side permissions issue. In that case contact Microsoft Support with the owner/recipient addresses, approximate failure date, and the web reproduction; reinstalling every client will not repair a server-side share.
Just wanted to say thank you - I hadn't realised that as a paid personal customer I could contact Microsoft Support, as I haven't had much luck with them in the past.
I did get in touch, and they worked through all the troubleshooting I'd already tried but couldn't identify why my calendars aren't syncing. The issue has now been escalated, and I'm expecting a call from their specialist team tomorrow, so fingers crossed they can get it resolved.
Thank you for taking the time to reply ...
I have removed the shared calendar permissions from my laptop and both mobile phones (for both affected Outlook calendars) on more than one occasion. I even waited until all devices had been removed before setting everything up again from scratch. Unfortunately, it made no difference.
Each time, I re-sent the sharing invitations, and they were accepted. Both shared calendars appear with the correct sharing permissions in Outlook, but the issue remains.
For now, we're inviting each other to individual events to make sure they're shared. I'll try again to find a Microsoft Support contact who will respond.
Thank you again.
