Run rule now is grayed out
My rules in Outlook are grayed out again. The part of manual execution. And this status has been remained for at least 3 days. I encountered this circumstance before like few months ago and here we go again. My account is personal account (Outlook.com). When I use Microsoft Outlook for Mac, Version 16.101 (25091314), to see my rules and wanna execute one of the rules, it's greyed out, a.k.a, cannot be executed. When I open a browser, say Edge, (Version 140.0.3485.66 (Official build) (arm64)), the same status as well. My findings so far: All of rules that will categorize email cannot be executed manually now. Rules that will delete emails can be executed manually. It's manual execution that won't work. Coming emails will still be categorized by the rules automatically. Any clue how to solve this? Or somewhere is wrong internally in the system so far?
Outlook account not receiving some mails
I have an IMAP account that I forward to my Outlook mail account. Some mails never arrive in my Outlook account. Among them are some important mails. AMong them are mails that are from senders that are in my "safe sender list". I have no rules set, they don´t land in the spam folder or any other folder. They just never arrive in my Outlook account. When I forward the mails from my IMAP to my Google account, I get all the mails. So its not a problem of my IMAP account not forwarding some mails. In simpler words: Account A forwards all mails to account B and account C. All the mails arrive at B, only some at C. I found a lot of users with the same problem, but no solution. It just seems that Microsoft very aggressively filters out mail without sending them to the spam folder. With defeats the prpuse of the spam folder. Any idea what to do?Prioritize My Inbox with Copilot
I recently got to try out Microsoft 365 Copilot’s Prioritize My Inbox in both New Outlook and Classic Outlook—and honestly, it’s a game-changer! I was away for a few weeks, so when I came back, my inbox was a mess. Important emails were tangled up with calendar invites and lower-priority messages that hadn’t been pushed to the Other tab. That’s when I switched the sort order to Priority. Instantly, Copilot grouped my emails into High, Normal, and Low categories. It was like having an AI assistant do the sorting for me. Even without any extra training, it did a surprisingly good job highlighting what really mattered. The best part? I saved about an hour of digging through my inbox and could focus on the messages that needed my attention first. Blog Post with Video: Copilot Outlook Prioritize My Inbox by High| Normal | Low Priorities traccreations4e-p25 9/17/2025New Outlook: Users Say It's Broken—Microsoft response.
I had the opportunity to interview Caitlin Hart, the Principal Product Manager for New Outlook, where I asked the challenging questions of frustrated New Outlook users, IT Consultants, and IT developers. We talked about: Is the New Outlook just a wrapper for the web version? Why didn’t Microsoft recreate Classic Outlook from scratch? Why are users forced to switch to the New Outlook app? Why are some users still resistant to adopting the New Outlook? When will New Outlook meet the needs of power users? How is Microsoft encouraging VBA developers to stay ahead? And more Watch the video for Caitlin's responses. Video: https://youtu.be/5WYjmzrOZI8 #traccreations4e-p25 4/26/2025Outlook 365: Folder sorting resets automatically to A–Z
Outlook 365 – Folder sorting resets automatically Environment: - Outlook desktop app (Microsoft 365) - Exchange / Office 365 mailbox - Dark mode enabled - Multiple shared mailboxes Problem description: Outlook automatically changes the folder sorting/display settings without user action. The option “Sort subfolders A to Z” reactivates randomly during the day. The configured sorting (e.g., Received – Descending) resets several times per day. In View Settings, the sorting remains configured correctly, but visually Outlook displays a different order. The issue occurs across multiple folders (Inbox, shared mailboxes). Actions already taken: - Verified and modified sorting via View > View Settings > Sort. - Applied the same view to multiple folders. - Confirmed that the settings remain saved correctly. - Issue persists: the parameter stays the same, but Outlook displays mails differently after refresh. Possible causes considered: 1. Outlook bug – display refresh resets the sorting visually even though settings remain unchanged. 2. Corrupted Outlook views – local view definition might be corrupted (outlook.exe /cleanviews). 3. Outlook add-in – third-party add-in may override sorting. 4. Exchange synchronization – server-side policy may enforce default sorting on shared mailboxes. 5. Recent Microsoft 365 updates – some users have reported similar issues in 2025 (views automatically resetting). Request: - Confirm whether this is a known Outlook 365 bug related to automatic resetting of folder views/sorting. - Provide solution or patch/workaround. - Official Microsoft recommendations to prevent Outlook from reverting to A → Z sorting automatically.
Outlook signatures
Hello Please i need your help on this issue. It no longer seems to be the client version or version of Outlook. Please see below the Outlook New which is set up on a different device signed in with an account under the same tenancy with the same issue not being able to have multiple signatures. (This is now the same Version and Client Version of Outlook New on Windows 11/Outlook Web Access that many other clients and even myself and Stephan, who do have the option for multiple signatures.)Add Owned Account as Alias
Hi All, I have two Microsoft accounts at present: an old one originally used for OneDrive, and another I had made more recently to get the @outlook.com handle so that I have the same email for Outlook and Gmail. We recently purchased the family plan on my old OneDrive account, and it's asked me to create an Outlook alias. Is there any way to add the other @outlook.com account to my OneDrive account as an alias? Do I have to delete the @outlook one and reclaim the domain as an alias? If so, what is the delay period between that email becoming available again? Curious to hear what everyone thinks the easyist plan of action is, Cheers, FishMicrosoft Graph rich subscription creation fails for GCC clients.
I’m trying to create a Microsoft Graph subscription to watch Outlook events with encrypted resource data. My request body looks like this: { "changeType":"updated,deleted", "notificationUrl":"https://my-inbound.url", "lifecycleNotificationUrl":"https://my-inbound.url", "resource":"users/<redacted>/events?$select=id,subject,start,end,attendees,isCancelled,isOrganizer,iCalUId,uid,bodyPreview,uid,organizer,onlineMeeting,onlineMeetingUrl,changeKey,sensitivity,lastModifiedDateTime,originalEndTimeZone,createdDateTime,allowNewTimeProposals,hasAttachments,singleValueExtendedProperties", "expirationDateTime":"2025-08-15T12:02:19.124967+00:00", "includeResourceData":true, "clientState":"<redacted>", "encryptionCertificate":"<redacted>", "encryptionCertificateId":"<redacted>" } When I POST to: https://graph.microsoft.us/v1.0/subscriptions I get the following error: { "error": { "code": "ExtensionError", "message": "Operation: Create; Exception: [Status Code: BadRequest; Reason: were unable to deserialize ]", "innerError": { "date": "2025-08-13T12:18:05", "request-id": "cde172db-4cc2-4cd2-9e1c-63f46f36d0e3", "client-request-id": "cde172db-4cc2-4cd2-9e1c-63f46f36d0e3" } } } This request payload works for all our clients except those on Microsoft GCC High. Is there a different setup required when configuring clients in GCC High?
Attachment issue in New Outlook
Hi, Some, but not all, PDF attachments cannot be opened from New Outlook. It seems to be related to the size of the PDF attachment - some of the large files cannot be opened anymore. The error message on opening is that the file is corrupted. From OWA Outlook, the attachment opens in Adobe Reader or in the browser, regardless of which one is used, so the file on the Exchange is not damaged. This issue started happening a few days ago, during August 2025. I contacted Adobe support and they are addressing the issue to the Microsoft. How do I fix the issue without reverting to classic Outlook or opening attachments from OWS Outlook? Also, downloading the attachment to my computer is not an option as it does not solve anything - the attachment file is still corrupt and this makes the workflow unnecessarily complicated. Mirko
