New Outlook: Users Say It's Broken—Microsoft response.
I had the opportunity to interview Caitlin Hart, the Principal Product Manager for New Outlook, where I asked the challenging questions of frustrated New Outlook users, IT Consultants, and IT developers. We talked about: Is the New Outlook just a wrapper for the web version? Why didn’t Microsoft recreate Classic Outlook from scratch? Why are users forced to switch to the New Outlook app? Why are some users still resistant to adopting the New Outlook? When will New Outlook meet the needs of power users? How is Microsoft encouraging VBA developers to stay ahead? And more Watch the video for Caitlin's responses. Video: https://youtu.be/5WYjmzrOZI8 #traccreations4e-p25 4/26/2025
Logging into outlook.com
Hi Is anyone else stuck in a redirect loop on outlook.com? I go to outlook.com, enter my email address and password. The blue envelope pops up, sits there for a few seconds, and then redirects to https://www.microsoft.com/en-gb/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook I then click on one of the login links/buttons and do the same and it ends up back in the same place. Sometimes I will get a 403 (which is weird!), and then some other times it will log into my email, so the credentials are ok, and the account is not locked. This has only started to happen in the last couple of weeks. I have tried clearing all website data, loading incognito and the same thing happens in both cases. Anyone else experiencing this? Tony
During forcing me to switch to new Outlook, Outlook lost my emails
The journal won't send the confirm link and outlook(both the app and the webpage version) just refuses to display the email. It took me 5 tries to even get to this step due to outlook does not show those emails in search results when you press enter, and I had to move my mouse quickly to click it in the search bar dropdown. And this is as far as I can get. What a joke.
Unable to receive verification e-mails...
Microsoft is still blocking verification e-mails from multiple companies, making me lose access to multiple accounts. This issue was already addressed in past with no answer, as stated in this topic, Verification emails not being received | Microsoft Community Hub We are unable to receive e-mails from Ubisoft and CD-Keys, and unable to verify and login into our accounts. I already contacted the Outlook team and they confirmed I don't have any blocklist rules in my account, but beyond the blocks remain on Microsoft side.
Work hours and location policy
Hi! I'm wondering if it's possible to lock down the option "Share your location -> People in my organization can ..." in Work Hours and location in new Outlook? IE to set a policy somewhere (Intune/M365 Admin) in order to lock this so a user can't change it? For example if we want the "Can view all details (building, desk etc.)" to be automatically set for everyone. If not at the moment, is this something that is planned for the future? Kind regards, FridaA custom mobile Outlook add-in is not loading, which is working well in the Outlook Web
We have created a manifest file by following the link as mentioned in the Microsoft Documentation https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/mobile-event-based?tabs=jsonmanifest and uploaded to O365 admin for using it in Web application and mobile application, but Add-in is not showing in the Mobile application Add-in list. I have tried clearing cache in the mobile app and also tried PowerShell Command Set-OrganizationConfig -OutlookMobileGCCRestrictionsEnabled $false but it is not working. My questions are: Have we missed anything after deployment or in the Manifest file? Do we need to run any other PowerShell commands to display the application in the Mobile Outlook Add-in list? In some forums it was mentioned that the Add-in needs to be Whitelisted, is there any such thing. If so, how to do that? Please suggest us on how to proceed and help us with this manifest file (Add-in) to be working in the Outlook mobile application.
