Cannot reset account password
I created an email address for RSVP purposes. I do not remember the password, and cannot find what I wrote it down on, and have never sent an email from it so I cannot provide enough information to recover the account. I have phoned support and all the bot does is refer me to the website reset which does not work. How can I talk to a real person or recover this account?
Personal Microsoft account security code
Dear Microsoft Outlook Support Team, I am currently facing an issue while trying to reset my Outlook account password. I have forgotten my password and attempted to reset it, but I am encountering problems during the verification process. The system is asking for mobile verification codes multiple times, and I am receiving an error message stating that the service is not available. Because of this, I am unable to complete the password reset process. I kindly request you to assist me in resolving this issue and help me regain access to my account as soon as possible. Thank you for your time and support.
Last week my office changed color to blue and i spoted opening pdf files
Last week my office changed color to blue and i spoted opening pdf files. when i try to open a pdf file says "Error and to try again later in a few moments" The Outlook online say the same thing. On my phone i can see the pdf fine. I tryied to repair the outlook, but didnt work.Classic Outlook: The People Card Is Not Retiring, Just the Expanded View
One part of this Classic Outlook update could easily confuse people, so it is worth clearing up. In June 2026, Microsoft is retiring the People Card Expanded View in Classic Outlook. The full People Card is not going away. Users will still be able to open the standard contact card. What is changing is the expanded view, which gives users a little more context and a few extra details in one place. It may seem like a small change at first, but these types of updates can still affect how users look up contact information and move through their daily work. I put together a full blog post that explains what is changing, what stays, and where users can still get the richer contact experience. Read the full post here: Classic Outlook Is Retiring the People Card Expanded View traccreations4e-p26 4/7/2026
From Public Folders to SharePoint: A Modern Approach to Shared Contact Management
For years, public folders have been the go-to solution for sharing contacts across teams and organizations - whether for maintaining client lists, managing shared employee directories, or keeping vendor information organized. But as the way we collaborate has evolved, so has the need for a more modern, integrated approach to shared contact management. SharePoint now provides a powerful, fully connected alternative that brings your shared contacts into the heart of your Microsoft 365 ecosystem. In this post, we'll walk you through why SharePoint is the natural next step for your shared contacts and give you a step-by-step guide to get started. Why SharePoint for Shared Contacts? Instead of managing shared contacts in public folders - which operated separately from the rest of your collaboration tools - SharePoint brings your shared contact lists, documents, project plans, and team resources together in one centralized, always-accessible hub. It’s the natural next step for organizations that have relied on public folders, and it comes with powerful capabilities that go well beyond what was possible before: Single source of truth - No more wondering which version of a shared contact list is current. SharePoint provides a single, authoritative repository that everyone on your team can access and trust. Rich collaboration - Multiple team members can view, edit, and manage shared contacts simultaneously with real-time updates, version history, and granular permissions. Powerful integration across Microsoft 365 - Shared contacts in SharePoint connect naturally with Teams, Power Automate, and other Microsoft 365 tools, enabling workflows that were never possible before. Imagine automatically notifying your team when a key client contact is updated, or syncing shared contacts into a Power App for your field sales team. Enterprise-grade security and compliance - SharePoint’s robust permissions model, audit logging, and compliance features ensure your shared contact data meets even the most stringent organizational requirements. Access from anywhere - Whether you’re on desktop, mobile, or the web, your shared contacts in SharePoint are always just a click away. For teams currently using public folders for shared contacts, the transition to SharePoint is straightforward and immediately rewarding. You’ll gain richer collaboration, tighter integration with the tools you already use every day, and a modern experience that scales with your organization. Your shared contacts move from an isolated repository into the heart of your Microsoft 365 collaboration ecosystem - connected, secure, and always up to date. Getting Started: How to Manage Shared Contacts in SharePoint Ready to move your shared contacts to SharePoint? Follow this step-by-step guide to set up, organize, and share your contact lists with your team. Step 1: Create a SharePoint Contacts List Navigate to the SharePoint site where you want to store your shared contacts (e.g., your team site or department site). Click New in the top-left corner and select List. Choose the Contacts template from the available templates. This gives you a pre-built structure with columns for name, email, phone, company, and more. Give your list a descriptive name (e.g., "Sales Team Contacts" or "Vendor Directory"). Click Create - your new contacts list is ready to use. Step 2: Add and Organize Your Contacts You have several ways to populate your contacts list: Add contacts manually: Click "+ New" in the list toolbar to add individual contacts one at a time. Fill in the contact details and click Save. Import from Excel or CSV: Have an existing contact list? Click "Import" from the list toolbar, select your Excel or CSV file, map the columns, and import all your contacts in one go. This is the fastest way to migrate contacts from public folders. Customize columns: Add custom columns to track information specific to your team's needs, like "Account Manager," "Contract Renewal Date," or "Region." Click "+ Add column" in the list header to get started. Step 3: Share with Your Team Once your contacts list is set up, sharing it is simple: Set permissions: Click the gear icon, then List settings, then Permissions to control who can view, edit, or manage the list. You can grant access to individuals, Microsoft 365 groups, or security groups. Share a direct link: Click "Share" at the top of the list to send a link to specific people or copy a shareable link for your team. Grant appropriate access levels: Choose between "Can view" (read-only), "Can edit" (add/modify contacts), or "Full control" (manage permissions and settings) depending on each person's role. Step 4 (optional): Pin to Microsoft Teams for Easy Access Make your shared contacts instantly accessible from where your team already works: Open Microsoft Teams and navigate to the channel where your team collaborates. Click the "+" (Add a tab) button at the top of the channel. Select "SharePoint" from the app list and choose your contacts list. Your shared contacts now appear as a tab in Teams. Everyone on the channel can view and manage contacts without leaving Teams. Step 5: Automate with Power Automate Take your shared contacts to the next level with automation: Change notifications: Create a flow that notifies your team via email or Teams whenever a contact is added, updated, or deleted. CRM sync: Build a flow to sync contacts between your SharePoint list and your CRM system (Dynamics 365, Salesforce, etc.) so your data stays consistent across platforms. Scheduled reports: Set up a recurring flow that emails a summary of new or changed contacts to stakeholders on a weekly or monthly basis. Pro Tips Create custom views: Use SharePoint's view options to create filtered views like "Active Clients," "Contacts by Region," or "Recently Updated" so team members can quickly find what they need. Enable versioning: Turn on version history in list settings to track every change made to your contacts. You can see who changed what and when, and restore previous versions if needed. Set up alerts: Subscribe to alerts on the list to get notified by email whenever changes are made, great for staying on top of updates without constantly checking. A Modern, Unified Contact Management Experience Beyond these major innovations, the new People in Outlook brings a complete refresh to how you manage your contacts every day: Modern multi-column table view - See all your contacts at a glance with a clean, customizable table layout. Sort, filter, and scan your contacts faster than ever. Quick actions at your fingertips - Email, call, or chat with any contact directly from the contact list. No need to open a contact card first. Multi-select and bulk operations - Need to categorize, email, or manage multiple contacts at once? Select them all and take action in a single step. Categories for flexible organization - Organize your contacts with color-coded categories that work across Outlook. Tag contacts as “Key Clients,” “Project Team,” “Vendors,” or anything that fits your workflow. Import and export - Easily bring contacts in from CSV files or export your contact data whenever you need it. Consistent experience everywhere - Whether you’re using Outlook on the desktop, Outlook on the web, or Teams, the People experience is the same - modern, fast, and reliable. Built for Performance and Reliability The new People in Outlook was built from the ground up with performance at its core. After extensive testing and feedback from thousands of users within Microsoft, we’ve delivered an experience that is not only feature-rich but also fast, stable, and reliable - even with large contact lists. Every interaction is designed to feel instant and responsive. Get Started Today The new People experience is available on the New Outlook for Desktop, and is rolling out now across for Outlook on the web for all Microsoft 365 users. To explore it: Open Outlook and click the People icon on the left navigation rail. Start searching for anyone - by name, title, location, or any keyword. Explore your contacts in the new table view and try out quick actions. We’re incredibly excited about what the new People in Outlook means for how you connect and collaborate. This is just the beginning - we have even more innovations in the pipeline that we can’t wait to share with you. We’d love to hear from you! Share your feedback directly within Outlook by selecting Help > Feedback, or join the conversation in the Microsoft Tech Community. ──────────────────────────────────────────────────────────────────────────────── The People in Outlook team is committed to building the best contact management experience in the world - and we’re just getting started.The New People Directory Search Experience in Outlook: Smarter, Faster, and More Connected Than Ever
Managing contacts has always been central to how we work - but the way we work has changed dramatically. Today, we're excited to unveil a completely reimagined People experience in Outlook that makes finding, organizing, and connecting with your contacts faster and smarter than ever before. Whether you're reaching out to a colleague across the globe or managing your most important business relationships, the new People in Outlook is designed to get you there in seconds, not minutes. Instant People Directory Search: Find Anyone in Seconds We’ve heard you loud and clear: navigating complex organizational trees and deeply nested directory hierarchies to find a single contact takes too long. So we built something better. The new People in Outlook features a powerful, intelligent search experience that puts every contact at your fingertips - instantly. Simply start typing a name, location, job title, department, or even a personal note you’ve added, and People in Outlook surfaces the right person immediately. No more drilling through layers of org charts or scrolling through alphabetical lists. Just type, find, and connect. Here’s what makes it work: Lightning-fast keyword search - Search across names, email addresses, job titles, locations, departments, and even your own notes and tags. A few keystrokes is all it takes. Smart suggestions - As you type, People in Outlook intelligently surfaces the most relevant matches based on your communication patterns and organizational context. One search, every contact source - Whether the person is in your organization’s directory, your personal contacts, or a linked account, search brings them all together in one unified result set. Instant action - Once you find who you’re looking for, you can email, call, or start a Teams chat directly from the search results - no extra clicks required. This is contact discovery reimagined. What once required navigating through hierarchical trees and multiple clicks now happens in a single, fluid interaction. It’s the fastest way to find and connect with anyone in your world. A Modern, Unified Contact Management Experience Beyond these major innovations, the new People in Outlook brings a complete refresh to how you manage your contacts every day: Modern multi-column table view - See all your contacts at a glance with a clean, customizable table layout. Sort, filter, and scan your contacts faster than ever. Quick actions at your fingertips - Email, call, or chat with any contact directly from the contact list. No need to open a contact card first. Multi-select and bulk operations - Need to categorize, email, or manage multiple contacts at once? Select them all and take action in a single step. Categories for flexible organization - Organize your contacts with color-coded categories that work across Outlook. Tag contacts as “Key Clients,” “Project Team,” “Vendors,” or anything that fits your workflow. Import and export - Easily bring contacts in from CSV files or export your contact data whenever you need it. Consistent experience everywhere - Whether you’re using Outlook on the desktop, Outlook on the web, or Teams, the People experience is the same - modern, fast, and reliable. Built for Performance and Reliability The new People in Outlook was built from the ground up with performance at its core. After extensive testing and feedback from thousands of users within Microsoft, we’ve delivered an experience that is not only feature-rich but also fast, stable, and reliable - even with large contact lists. Every interaction is designed to feel instant and responsive. Get Started Today The new People experience is currently available on the New Outlook for Desktop, and is rolling out now for Outlook on the web for all Microsoft 365 users. To explore it: Open Outlook and click the People icon on the left navigation rail. Start searching for anyone - by name, title, location, or any keyword. Explore your contacts in the new table view and try out quick actions. We’re incredibly excited about what the new People in Outlook means for how you connect and collaborate. This is just the beginning - we have even more innovations in the pipeline that we can’t wait to share with you. We’d love to hear from you! Share your feedback directly within Outlook by selecting Help > Feedback, or join the conversation in the Microsoft Tech Community. ──────────────────────────────────────────────────────────────────────────────── The People in Outlook team is committed to building the best contact management experience in the world - and we’re just getting started.New Outlook Mail Templates – Demo + Step-by-Step Guide
New Outlook now includes a fully updated Mail Templates experience that supports images, tables, links, and modern formatting — unlike the older My Templates add-in. You can also import OFT files and even forward templates to colleagues using Forward as OFT. A few important notes for anyone upgrading from Classic Outlook: Templates created, revised, or saved in New Outlook are cloud-stored only These templates do not appear in the Classic Outlook Templates folder New Outlook templates cannot be used in Classic Outlook If you want a local copy for backup, the blog post below includes a simple download method If you're migrating from Classic OFT templates or evaluating the new workflow, these two resources walk through the entire process: 📌 Full video demo: https://youtu.be/uC0ZkCQyJuc 📌 Step-by-step blog guide: https://traccreations4e.com/new-outlook-email-templates/ Hope this helps anyone exploring New Outlook’s modern template workflow. Feel free to share it with your team. Many users have been waiting for this feature before entirely switching to New Outlook. #traccreations4e-p25 11/17/2025Two Linked Outlook Issues Causing Accidental Emails to Wrong Clients Feature Request + Bug Report
Hi Outlook Community, I'm posting this after a real incident at work where I accidentally sent a confidential email to the wrong client. After reflecting on what went wrong, I've identified two separate but related Outlook issues that compounded the mistake and I want to raise both here so they reach the right people. Bug: Autocomplete Recipient Changes After You Press Enter This one is subtle but dangerous. When you start typing a name in the To/CC/BCC field, Outlook shows an initial autocomplete suggestion. If you press Enter before the search fully resolves, the dropdown refreshes mid-selection and the contact that actually gets added is *different* from the one that was highlighted when you hit Enter. You don't get any warning. You believe you've selected the right person. You haven't. I've submitted this via the Feedback Portal here: https://feedbackportal.microsoft.com/feedback/idea/9a32197e-5424-f111-9730-0022485314bc Suggested fix: Freeze the highlighted contact reference at the moment Enter/Tab is pressed, independent of any ongoing background search refresh. --- Feature Request: Cross-Domain Recipient Warning (like the missing-attachment check) Outlook already warns you before sending if it detects you may have forgotten an attachment. I'd love to see a similar pre-send check for this scenario: You are about to send an email to recipients across 3 different organisations. Did you mean to do this? In consulting, legal, finance, and any client-facing role, it's very easy to accidentally include someone from Client B on an email meant only for Client A especially when contacts share similar names. A configurable domain-count threshold (default: 2 external domains) with a soft confirmation prompt would catch this class of mistake before it becomes a compliance incident. Key asks: - Configurable threshold (user-level) - Domain whitelist support (e.g., always allow your own org + a known partner) - Covers To, CC, and BCC combined - Non-blocking same UX pattern as the attachment warning I've submitted this as a feature request here: https://feedbackportal.microsoft.com/feedback/idea/9a32197e-5424-f111-9730-0022485314bc --- Has anyone else run into either of these? Would love to know if the autocomplete bug is reproducible for others that would help push it up the priority queue. Thanks for reading. Sudharm PEmail from “Kenzie Brooks” in my inbox but the email is …
mailto:email address removed for privacy reasons an email address “outlook_6720859FBEB7B349@outlook.c0️⃣m” I cannot reply to the email. I would like to know if anyone knows what/how this person was able to email me with such a bizarre email, yet maintained her name for the header. is this a hack or something more nefarious?
