New problem adding mailboxes with personalized domain to Outlook with Microsoft 365 Family ?
Hi all Having a big problem with this recently and need your help to understand if Microsoft has made a general change with Office 365 Family accounts with personalized domains, or if it is just my individual problem. I've been running Outlook on my PC with a Office 365 Family account and personalized / custom domain @NotMyRealDomain.EMAIL using namesilo.com for DNS for 1.5 years. Everything worked fine, although in my online (outlook.live.com) web-based mailbox under Settings->Premium-->Personalized Email Address, it has always said "We couldn't connect the domain NotMyRealDomain.EMAIL to Outlook. Cancel setup and try again." But as I said everything worked so I didn't mess with this. (Now if I press "cancel setup" it warns me that this will disconnect my personalized domain and I wont be able to restore it due to MS discontinuing support for personalized domains in the Office Family plan. So I'm definitely not pressing that button.) The problem is that my Outlook profile is corrupted (I think) and to debug the problem I need to create a new profile. But I cant. When I try to create a new profile, it fails to add my mailbox using Autodiscover. I enter my email address RON@NotMyRealDomain.EMAIL and my password, it tries to setup outlook and eventually fails. Manual setup also fails. In some cases it complains the username RON@NotMyRealDomain.EMAIL is incorrect, in other cases it says it cannot contact the server. At the same time, I have no problems using this email address using the web-client. This worked 3-4 months ago, and nothing changed except I updated my version of Office. So I suspect that Microsoft changed something with how Outlook recognizes and/or configures mailboxes. Can somebody who runs outlooks with a Family 365 account with a personalized domain (ideally not on godaddy) please try to create a new additional profile to see if you have the same issue? If it works OK for you and if you are not running the latest version of Outlook (Outlook for Microsoft 365 Version 2404 Build 16.0.17531.20128 MSO 64-bit, the latest Current Channel version) can you try updating your Office to see if that causes the problem? If indeed MS changed something it could be bad news... thanks for your help!
Outlook not loading new emails
So here in my organization, we have some users that use outlook with an IMAP account configured. One user has dozens of thousands of emails and outlook just doesn't retrieve new emails but it can still show new sent emails. Now, we've tried to remove a full year of emails to free some space but outlook didn'te retrieve any new emails. I've been thinking of removing the account and configure again but I've done some tests and it seems that Outlook will retrieve the IMAP account email from oldest to newest. Will it be able to retrieve new emails if I do that? Or does anyone know any other solution to this problem? Thanks in advance.
Outlook for Windows
Hi - I would appreciate some help if possible. I have been using Microsoft Outlook for many years but have now had to start using Outlook for Windows for my Outlook e-mail account as MS Outlook no longer supports it. Microsoft Outlook gave the option to add and delete fields such as 'From', 'Subject' 'Received' etc by right clicking and choosing 'Customize Current View'. I found this very useful as I added an 'Action' column where I could add reminders and comments for particular e-mails. Is there a way I can do similar in Outlook for Windows as all it displays is 'From', 'Subject' and 'Received'. When I right click in the row it just gives 'Sort Ascending', Sort Descending' or 'Change the View', which then gives just three options of 'Roomy', 'Cosy' or 'Compact'. Grateful if anyone has some advice. Regards Malcolm
Notifications Not responding
I was sure I had seen this problem described with various solutions, but cannot find anything on it. I am using "classic" Outlook for Windows (16.0.18526.20168) with my gmail work account - I do not like the gmail interface. Until quite recently, when a notification appeared about new email I could, if it needed to be addressed immediately, click on the notification and it would open the incoming message. This does not happen any more. I click the notification and it simply disappears. I have checked that notifications are on (they must be as they do appear); I have checked that do not disturb is off but still there is no response when I click a notification. Any ideas? Operating system is W11 Pro (24H2, build 26100.3624)why do I have two OST files with constantly the same exact size?
I am using Microsoft Outlook 365 on Windows with multiple email mailboxes. One mailbox is a microsoft hosted mailbox with a custom domain name (lewins.email) and another is a gmail hosted mailbox (GSDVS.COM) which is accessed from inside Outlook using IMAP. In my data files directory I have two OST files, one for each mailbox and they have almost exactly the same date/time stamp (which I guess is not strange since they are both being constantly updated by Outlook) but also the exact same size down to the byte. Why is that? Shouldnt the size be different? Isnt something wrong with how my outlook is setup? Some screenshots below, feel free to ask if you need more info about how each mailbox is setup. Thanks for any advice you can give.Non-Office 365 accounts repeatedly request sign-in each time Outlook (new) is opened or restarted
My Setup : Operating System: Windows 11 (fully updated, including latest Dell laptop BIOS/firmware) Office Version: Microsoft 365 Apps (licensed under Office 365 Standard for one of the email accounts) Outlook Version Used: Primarily the New Outlook for Windows Email Accounts Involved: One Office 365 Exchange account: email address removed for privacy reasons (credentials persist without issues) Multiple Gmail/IMAP/SMTP accounts (e.g., email address removed for privacy reasons, email address removed for privacy reasons, email address removed for privacy reasons, email address removed for privacy reasons) (all require reauth every time Outlook is opened) Symptoms Non-Office 365 accounts repeatedly request sign-in each time Outlook is opened or restarted. No error messages—just continuous web auth prompts for Gmail, SMTP, and IMAP accounts. The single licensed Office 365 account retains its credentials without issues. Troubleshooting Steps Already Tried Uninstalled/Reinstalled Office 365 Completely removed Microsoft 365 (via Apps & Features or Control Panel). Reinstalled Office 365—accounts still persisted upon first launch of Outlook, leading to repeated sign-in prompts again. Cleared Windows Credential Manager Removed all stored credentials related to Outlook, MicrosoftOffice16_Data:OAUTH2, Gmail/IMAP references, etc. Verified credentials were gone before relaunching Outlook. Removed Registry Keys & Data Under HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, deleted leftover Identities referencing old accounts. Under HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Settings, removed the Accounts key containing JSON references to old addresses. Removed/cleaned up values in the Data subkey referencing _AccountSignaturesMigrated, _UserOptionsMigrationState, etc. Deleted Local AppData & Roaming Outlook Folders %LOCALAPPDATA%\\Microsoft\\Outlook %APPDATA%\\Microsoft\\Outlook Checked/removed possible OST/PST data in %USERPROFILE%\\Documents\\Outlook Files Removed Email & Accounts in Windows Settings Under Windows 11 Settings → Accounts → Email & accounts, confirmed the problematic addresses were removed. Checked for Security Software Conflicts No third-party antivirus, firewall, or VPN is interfering. Tried “New Outlook” Command-Line Wipe Attempted outlook.exe --clearLocalState (or olk.exe --clearLocalState) to remove local cache. Re-launched Outlook, re-added accounts—still facing reauth loops. Ensured Windows & Dell Firmware/Bios Up to Date Double-checked the system is fully updated (Windows Updates, Dell updates). Result Issue Not Resolved: Gmail/IMAP accounts continue prompting for sign-in each time Outlook starts. Only the Office 365 Exchange account retains its credentials as expected. After exhaustive attempts, reverted to Classic Outlook because it does not prompt for repeated sign-ins. Please let me know if this is a known bug that Microsoft is actively addressing. Are there any other steps I can take beyond local registry/credential cleanup to permanently resolve the repeated OAuth prompts?
Adjoining Form Region in Outlook doesn't display title if display language is Right-to-Left language
Adjoining Form Region in Outlook does not display title if the display language is set to languages like Arabic, Hebrew etc. (Right to Left languages) Details I developed a COM Add-in that uses Form Region to display some text related to the context of the email. I created an adjoining form region. For the languages whose flow direction is Left-To-Right, the title of the Form Region is displayed correctly. When I set the display language of Outlook to Arabic / Hebrew, the <stringOverride> settings of the form region from the Manifest XML are not obeyed. I don’t see any title on the adjoining form region in this case. The Flow direction of the Form Region/UI elements has changed to Right-To-Left though. I am not sure if I am doing something wrong or if it is a bug / known issue in Outlook. I noticed this is Outlook 2019 and Outlook O365. Did not get to check with other versions of Outlook. I attached the screenshots of what this is. For English as the display language, this is how it looks. When I change the display language to Arabic, I checked with a VSTO Add-in too. The behaviour is the same. The code is almost nothing. Just created the project from template and then added the Form Region using New Item. Steps to reproduce Create a VSTO Add-in Project for Outlook using Visual Studio’s templates. Add the Form Region to the project using Right-Click, Add -> New Item and then select Form Region from the available list of options. Run the project (F5). Outlook is started and the form region is visible at the bottom of the reading pane. Do this with Outlook’s display language set to Arabic. The title of the form region is not visible in this case. Switch back to English as the display language setting. The title of the form region is visible. Any help on this is much appreciated. Thanks a lot, in advance.
The operation cannot be performed because the message has been changed
This "operation cannot be performed..." message is a serious problem and interferes with my work far too often. There doesn't appear to be any valid purpose for this annoyance. I have taken the actions described in your help messages to no avail. Surely MS has a real and permanent solution for this problem. Please help me remove the need to go back and recreate email messages.
Unified inbox in new Outlook for Windows
Having a brand new email app (although it is not "real" appliaction per se) without Unified Inbox / Inbox Grouping option is really, really bad. Outlook for Android have unified inbox for years. Old Mail app in Windows had great possibility for grouping accounts which was even better than simple unified Inbox option available on Android or usually available in other apps. People having just one email use webmail anyway... And people with real need for mail appliaction usually have several emails and want some grouping at least. Hell, even naming of favorite folders is not available ?!? Can we move past 2012?
