Outlook desktop app is still unable to connect to Outlook.com
**UPDATE** - by X'ing out the popup Windows Security box several times, eventually, the account was added to my Outlook 2016 app on my work computer. That said, the account was added as an IMAP account, and only my email appears to be showing in the Outlook 2016 app. I do not have the associated personal use calendar listed under "My Calendars" to select and overlay with my work calendar. Before this issue, I could overlay my work and personal Outlook account for years. I also have NONE of my contacts from my personal account showing in Outlook 2016 on my work computer. I keep all my contacts personal/work in my personal so they can move with me from job to job. ****** I have been experiencing an issue with my desktop Outlook 2016 app, which won't accept my credentials for the email from my Microsoft 365 Family account. This was a known issue that looks as though it was resolved yesterday. https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef I am trying to add this account. I have turned on 2-step verification and turned off passcodes. When adding the account, I get a box asking for my name, email address, and passcode. I am generating an app password to use at sign-in. The box shows that the program is stuck at "Searching for (email address) settings," a Windows Security box has popped up asking again for my password. I have entered the generated app passcode there, and that window disappears and pops up again, seemingly like the issue has not been resolved. Thank you. Kelly
Is a COM add-in the only way to add an add-in to a Gmail/IMAP account in classic Outlook?
I have an Outlook web add-in (Office.js, MailApp) that works fine on Exchange Online mailboxes. But on a Gmail account added to classic Outlook for Windows via IMAP, the add-in never activates, as I understand it, web add-ins need an Exchange backend to activate against, which an IMAP account doesn't have. Is that correct? And if so, is a traditional COM add-in (VSTO) the only supported way to surface an add-in on these IMAP/POP mailboxes in classic Outlook, or is there a web-add-in path I'm missing?
Outlook doesn't work for 4th IMAP email addy
Okay, so the title was probably badly worded. Ever since the new outlook, my 4th IMAP email address doesn't work - and it worked in the old outlook. I have 4 IMAPs and 2 gmails I check through Outlook, on two different computers. One is a brand new setup. The email address I am having problems with works fine with the exact same settings on my mobile app (not outlook) and it works fine if I add it to gmail. So it's definitely an outlook problem. Both computers keep redirecting me to sign in, as if it were a wrong password. It isn't. I've tried adding it the prompted way, and by clicking settings and signing in or managing it through there. I need other ideas. I can't seem to fix this.
Shared Outlook Calendar disappeared
An Outlook Calendar that my wife and I share has suddenly disappeared from my Outlook Calendar. It still shows on my wife's computer. We set this up a number of years ago, so I have no idea where or how to troubleshoot this. I do recall that we had to each create outlook.com email addresses so that we could access Microsoft Exchange. We are using the Classic version of Outlook. In case it's useful, here's the exact information from the Outlook About page: "Microsoft® Outlook® for Microsoft 365 MSO (Version 2605 Build 16.0.20026.20168) 64-bit." Thanks to anyone who can help me solve this problem.15 productivity features in the new Outlook for Windows
Hello, Outlook community. I’m Vicki Milton, a Principal Product Manager on the Outlook team. Over the last year, we’ve added important capabilities across areas such as offline support, shared mailboxes, and PST files. Alongside those milestones, we've continued to deliver smaller improvements that help people work more efficiently throughout the day. This article highlights 15 productivity features in the new Outlook for Windows that can help you stay organized, reduce routine effort, and keep important work moving. Mail features Email remains central to how many people manage communications, priorities, and follow-up. Outlook includes familiar tools for composing and organizing messages, along with newer capabilities that can help reduce friction and make inbox management more efficient. Pin a mail: Keep important messages easy to find. The Pin feature keeps a selected email at the top of your inbox so it remains visible as new messages arrive. This can be useful for items you need to reference often or do not want to lose track of, such as travel details, approvals, or active requests. By keeping priority messages in view, Pin can reduce time spent searching and help you stay focused on current work. Snooze a mail: Return messages when they are relevant again. Snooze lets you temporarily remove an email from your inbox and have it reappear at a time you choose. This can help keep your inbox focused on messages you can act on now while ensuring follow-up items come back when they are timely. It is particularly useful for requests that depend on additional information, scheduled tasks, or work you plan to handle during dedicated focus time. Add multiple categories at the same time: Organize messages with fewer steps. If you use categories to manage incoming mail, Outlook makes it possible to apply more than one category in a single action. This can help when you need to capture multiple types of context, such as project, priority, or follow-up status, without reopening menus repeatedly. It is especially useful when processing a large number of messages. Sweep: Reduce repetitive inbox cleanup. Sweep lets you create automatic actions for messages from a specific sender. For example, you can delete promotional mail after a set period, keep only the latest message in a thread, or move recurring updates to a folder. This can help reduce manual cleanup and keep your inbox more focused on items that need attention. Schedule Send: Write on your schedule and deliver at the right time. Schedule Send lets you prepare messages when it is convenient for you and send them later at a time that works better for the recipient. This can improve visibility, support more intentional communication, and reduce the need to rely on reminders or leave messages in Drafts. Simplified folder sharing: Share folders more simply. Sharing a mail folder has traditionally required extra permission steps, especially for nested folders. Now, when you share a folder, Outlook can automatically apply the visibility permissions needed for its parent folders. This can reduce setup effort, help avoid access issues for recipients, and make folder sharing easier to complete with confidence. Calendar and meeting features For many people, the workday is shaped by meetings, schedule changes, and the need to stay aligned on what comes next. Outlook includes calendar and meeting capabilities that can help simplify planning, reduce coordination overhead, and make follow-up easier. Follow a meeting: Stay informed without attending live. The Follow RSVP option lets you indicate that you will not attend a meeting but still want access to the recap. This can be helpful when schedules overlap or when a meeting is useful to monitor without joining in real time. It can help you stay connected to outcomes and shared materials while keeping your calendar more manageable. Save calendar views: Return to the calendar setup you need more quickly. Saved Views let you store specific calendar combinations and switch back to them without rebuilding the same view each time. This can save time for people who move frequently between personal, team, and project schedules. It also can make it easier to review the right set of calendars for different planning tasks. Improved meeting tracking: Work with meeting responses more efficiently. Outlook includes tools that make it easier for organizers to review and manage meeting responses. You can sort attendee lists, search for names in the Tracking view, and copy or download response details when needed. These capabilities can be especially useful for larger meetings where attendance information needs to be reviewed quickly. Meeting recap: Find follow-up materials in one place. After a Teams meeting, the calendar event in Outlook can surface a Meeting recap with links to the recording, transcript, and shared files. This can make it easier to review what was discussed, confirm details, or catch up afterward. By keeping these materials together, Meeting recap can reduce the time it takes to get oriented after a meeting. Filtered views: Reduce visual clutter in your calendar. Filters let you hide meetings you are not attending and limit the distraction of declined or informational events. This can make it easier to scan your schedule, identify conflicts, and focus on the meetings that need your attention. For people with full calendars, it can help make planning more straightforward. Change a recurring event: Update future meetings while preserving earlier ones. When plans change, Outlook lets you edit the current event and all following events in a recurring series. This can make it easier to adjust details such as time, location, or agenda going forward without changing the record of past meetings. It can simplify updates for organizers and reduce disruption for attendees. Personalization and settings Settings can play a practical role in day-to-day productivity. A few adjustments can make it easier to focus, move between accounts and calendars, and work in a way that fits your preferences. Here are several settings-related features that can help make Outlook feel more streamlined and manageable. Rename your email accounts: Make the right inbox easier to recognize. If you use multiple accounts in Outlook, you can assign each one a custom name. This can help you tell accounts apart more quickly, reduce the chance of sending from the wrong inbox, and make navigation simpler as you move between accounts during the day. Modern themes: Choose a look that supports comfort and clarity. Outlook includes theme and color options that let you tailor the experience to your preferences. Visual settings can influence readability and comfort, especially for people who spend much of the day in email and calendar. Options such as Dark Mode and color customization can help make the interface feel easier to use over time. Keyboard shortcuts: Keep familiar ways of working. In Outlook, you can choose the shortcut style you prefer in Settings. This can help you maintain existing habits, reduce adjustment time, and complete common tasks with fewer steps. For people moving from classic Outlook or Outlook on the web, shortcut flexibility can make the transition more consistent. These features reflect a broader effort to help people work more efficiently in the new Outlook for Windows. Whether you are managing a high volume of email, coordinating a full calendar, or tailoring the experience to match your workflow, these updates are designed to reduce effort and improve day-to-day productivity. For more information and step-by-step guidance, see the Microsoft Support articles and the Learning Path.The New People Directory Search Experience in Outlook: Smarter, Faster, and More Connected Than Ever
Managing contacts has always been central to how we work - but the way we work has changed dramatically. Today, we're excited to unveil a completely reimagined People experience in Outlook that makes finding, organizing, and connecting with your contacts faster and smarter than ever before. Whether you're reaching out to a colleague across the globe or managing your most important business relationships, the new People in Outlook is designed to get you there in seconds, not minutes. Instant People Directory Search: Find Anyone in Seconds We’ve heard you loud and clear: navigating complex organizational trees and deeply nested directory hierarchies to find a single contact takes too long. So we built something better. The new People in Outlook features a powerful, intelligent search experience that puts every contact at your fingertips - instantly. Simply start typing a name, location, job title, department, or even a personal note you’ve added, and People in Outlook surfaces the right person immediately. No more drilling through layers of org charts or scrolling through alphabetical lists. Just type, find, and connect. Here’s what makes it work: Lightning-fast keyword search - Search across names, email addresses, job titles, locations, departments, and even your own notes and tags. A few keystrokes is all it takes. Smart suggestions - As you type, People in Outlook intelligently surfaces the most relevant matches based on your communication patterns and organizational context. One search, every contact source - Whether the person is in your organization’s directory, your personal contacts, or a linked account, search brings them all together in one unified result set. Instant action - Once you find who you’re looking for, you can email, call, or start a Teams chat directly from the search results - no extra clicks required. This is contact discovery reimagined. What once required navigating through hierarchical trees and multiple clicks now happens in a single, fluid interaction. It’s the fastest way to find and connect with anyone in your world. A Modern, Unified Contact Management Experience Beyond these major innovations, the new People in Outlook brings a complete refresh to how you manage your contacts every day: Modern multi-column table view - See all your contacts at a glance with a clean, customizable table layout. Sort, filter, and scan your contacts faster than ever. Quick actions at your fingertips - Email, call, or chat with any contact directly from the contact list. No need to open a contact card first. Multi-select and bulk operations - Need to categorize, email, or manage multiple contacts at once? Select them all and take action in a single step. Categories for flexible organization - Organize your contacts with color-coded categories that work across Outlook. Tag contacts as “Key Clients,” “Project Team,” “Vendors,” or anything that fits your workflow. Import and export - Easily bring contacts in from CSV files or export your contact data whenever you need it. Consistent experience everywhere - Whether you’re using Outlook on the desktop, Outlook on the web, or Teams, the People experience is the same - modern, fast, and reliable. Built for Performance and Reliability The new People in Outlook was built from the ground up with performance at its core. After extensive testing and feedback from thousands of users within Microsoft, we’ve delivered an experience that is not only feature-rich but also fast, stable, and reliable - even with large contact lists. Every interaction is designed to feel instant and responsive. Get Started Today The new People experience is currently available on the New Outlook for Desktop, and is rolling out now for Outlook on the web for all Microsoft 365 users. To explore it: Open Outlook and click the People icon on the left navigation rail. Start searching for anyone - by name, title, location, or any keyword. Explore your contacts in the new table view and try out quick actions. We’re incredibly excited about what the new People in Outlook means for how you connect and collaborate. This is just the beginning - we have even more innovations in the pipeline that we can’t wait to share with you. We’d love to hear from you! Share your feedback directly within Outlook by selecting Help > Feedback, or join the conversation in the Microsoft Tech Community. ──────────────────────────────────────────────────────────────────────────────── The People in Outlook team is committed to building the best contact management experience in the world - and we’re just getting started.From Public Folders to SharePoint: A Modern Approach to Shared Contact Management
For years, public folders have been the go-to solution for sharing contacts across teams and organizations - whether for maintaining client lists, managing shared employee directories, or keeping vendor information organized. But as the way we collaborate has evolved, so has the need for a more modern, integrated approach to shared contact management. SharePoint now provides a powerful, fully connected alternative that brings your shared contacts into the heart of your Microsoft 365 ecosystem. In this post, we'll walk you through why SharePoint is the natural next step for your shared contacts and give you a step-by-step guide to get started. Why SharePoint for Shared Contacts? Instead of managing shared contacts in public folders - which operated separately from the rest of your collaboration tools - SharePoint brings your shared contact lists, documents, project plans, and team resources together in one centralized, always-accessible hub. It’s the natural next step for organizations that have relied on public folders, and it comes with powerful capabilities that go well beyond what was possible before: Single source of truth - No more wondering which version of a shared contact list is current. SharePoint provides a single, authoritative repository that everyone on your team can access and trust. Rich collaboration - Multiple team members can view, edit, and manage shared contacts simultaneously with real-time updates, version history, and granular permissions. Powerful integration across Microsoft 365 - Shared contacts in SharePoint connect naturally with Teams, Power Automate, and other Microsoft 365 tools, enabling workflows that were never possible before. Imagine automatically notifying your team when a key client contact is updated, or syncing shared contacts into a Power App for your field sales team. Enterprise-grade security and compliance - SharePoint’s robust permissions model, audit logging, and compliance features ensure your shared contact data meets even the most stringent organizational requirements. Access from anywhere - Whether you’re on desktop, mobile, or the web, your shared contacts in SharePoint are always just a click away. For teams currently using public folders for shared contacts, the transition to SharePoint is straightforward and immediately rewarding. You’ll gain richer collaboration, tighter integration with the tools you already use every day, and a modern experience that scales with your organization. Your shared contacts move from an isolated repository into the heart of your Microsoft 365 collaboration ecosystem - connected, secure, and always up to date. Getting Started: How to Manage Shared Contacts in SharePoint Ready to move your shared contacts to SharePoint? Follow this step-by-step guide to set up, organize, and share your contact lists with your team. Step 1: Create a SharePoint Contacts List Navigate to the SharePoint site where you want to store your shared contacts (e.g., your team site or department site). Click New in the top-left corner and select List. Choose the Contacts template from the available templates. This gives you a pre-built structure with columns for name, email, phone, company, and more. Give your list a descriptive name (e.g., "Sales Team Contacts" or "Vendor Directory"). Click Create - your new contacts list is ready to use. Step 2: Add and Organize Your Contacts You have several ways to populate your contacts list: Add contacts manually: Click "+ New" in the list toolbar to add individual contacts one at a time. Fill in the contact details and click Save. Import from Excel or CSV: Have an existing contact list? Click "Import" from the list toolbar, select your Excel or CSV file, map the columns, and import all your contacts in one go. This is the fastest way to migrate contacts from public folders. Customize columns: Add custom columns to track information specific to your team's needs, like "Account Manager," "Contract Renewal Date," or "Region." Click "+ Add column" in the list header to get started. Step 3: Share with Your Team Once your contacts list is set up, sharing it is simple: Set permissions: Click the gear icon, then List settings, then Permissions to control who can view, edit, or manage the list. You can grant access to individuals, Microsoft 365 groups, or security groups. Share a direct link: Click "Share" at the top of the list to send a link to specific people or copy a shareable link for your team. Grant appropriate access levels: Choose between "Can view" (read-only), "Can edit" (add/modify contacts), or "Full control" (manage permissions and settings) depending on each person's role. Step 4 (optional): Pin to Microsoft Teams for Easy Access Make your shared contacts instantly accessible from where your team already works: Open Microsoft Teams and navigate to the channel where your team collaborates. Click the "+" (Add a tab) button at the top of the channel. Select "SharePoint" from the app list and choose your contacts list. Your shared contacts now appear as a tab in Teams. Everyone on the channel can view and manage contacts without leaving Teams. Step 5: Automate with Power Automate Take your shared contacts to the next level with automation: Change notifications: Create a flow that notifies your team via email or Teams whenever a contact is added, updated, or deleted. CRM sync: Build a flow to sync contacts between your SharePoint list and your CRM system (Dynamics 365, Salesforce, etc.) so your data stays consistent across platforms. Scheduled reports: Set up a recurring flow that emails a summary of new or changed contacts to stakeholders on a weekly or monthly basis. Pro Tips Create custom views: Use SharePoint's view options to create filtered views like "Active Clients," "Contacts by Region," or "Recently Updated" so team members can quickly find what they need. Enable versioning: Turn on version history in list settings to track every change made to your contacts. You can see who changed what and when, and restore previous versions if needed. Set up alerts: Subscribe to alerts on the list to get notified by email whenever changes are made, great for staying on top of updates without constantly checking. A Modern, Unified Contact Management Experience Beyond these major innovations, the new People in Outlook brings a complete refresh to how you manage your contacts every day: Modern multi-column table view - See all your contacts at a glance with a clean, customizable table layout. Sort, filter, and scan your contacts faster than ever. Quick actions at your fingertips - Email, call, or chat with any contact directly from the contact list. No need to open a contact card first. Multi-select and bulk operations - Need to categorize, email, or manage multiple contacts at once? Select them all and take action in a single step. Categories for flexible organization - Organize your contacts with color-coded categories that work across Outlook. Tag contacts as “Key Clients,” “Project Team,” “Vendors,” or anything that fits your workflow. Import and export - Easily bring contacts in from CSV files or export your contact data whenever you need it. Consistent experience everywhere - Whether you’re using Outlook on the desktop, Outlook on the web, or Teams, the People experience is the same - modern, fast, and reliable. Built for Performance and Reliability The new People in Outlook was built from the ground up with performance at its core. After extensive testing and feedback from thousands of users within Microsoft, we’ve delivered an experience that is not only feature-rich but also fast, stable, and reliable - even with large contact lists. Every interaction is designed to feel instant and responsive. Get Started Today The new People experience is available on the New Outlook for Desktop, and is rolling out now across for Outlook on the web for all Microsoft 365 users. To explore it: Open Outlook and click the People icon on the left navigation rail. Start searching for anyone - by name, title, location, or any keyword. Explore your contacts in the new table view and try out quick actions. We’re incredibly excited about what the new People in Outlook means for how you connect and collaborate. This is just the beginning - we have even more innovations in the pipeline that we can’t wait to share with you. We’d love to hear from you! Share your feedback directly within Outlook by selecting Help > Feedback, or join the conversation in the Microsoft Tech Community. ──────────────────────────────────────────────────────────────────────────────── The People in Outlook team is committed to building the best contact management experience in the world - and we’re just getting started.
Add shared mailbox contacts to the new outlook for windows
In my organization, we use a shared mailbox to share a public address book. Is there a way to add it to the new Outlook for Windows? I can see the shared mailbox correctly under ‘Mail -> Shared with Me’, but there’s nothing about shared mailboxes in the ‘People’ tab. I have also tried to manually add the shared mailbox as a standalone account, but it just loads indefinitely after I type in the address Outlook client version: 20231006004.16 Windows 11, build 22621.2428
What is the best way to conduct surveys through Outlook?
We want our employees to receive regular employee engagement surveys through Outlook. What would be the best way to set up this automation? We would also like to build these surveys in a detailed manner with enps and rating questions, and would like to be able to analyze results in detail. Any recommendations?
