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IPNSUPPORT
Copper Contributor
Apr 04, 2025

Outlook not loading new emails

So here in my organization, we have some users that use outlook with an IMAP account configured. One user has dozens of thousands of emails and outlook just doesn't retrieve new emails but it can still show new sent emails. Now, we've tried to remove a full year of emails to free some space but outlook didn'te retrieve any new emails. I've been thinking of removing the account and configure again but I've done some tests and it seems that Outlook will retrieve the IMAP account email from oldest to newest. Will it be able to retrieve new emails if I do that? Or does anyone know any other solution to this problem?

Thanks in advance.

outlook for windows

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  • LisaHendrickson's avatar
    LisaHendrickson
    Iron Contributor
    Apr 05, 2025

    Create a new profile, but do not delete the other one, just leave it in case you need any local data (calendars, contacts). Once you add the account, the inbox should load current email first then older data. If it does not, then it could a few other things. Have you changed your security on the computer, AV/VPN?

    A new profile without any other issues going on in the computer, should load the inbox current first, then older, then subfolders. 

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So here in my organization, we have some users that use outlook with an IMAP account configured. One user has dozens of thousands of emails and outlook just doesn't retrieve new emails but it can still show new sent emails. Now, we've tried to remove a full year of emails to free some space but outlook didn'te retrieve any new emails. I've been thinking of removing the account and configure again but I've done some tests and it seems that Outlook will retrieve the IMAP account email from oldest to newest. Will it be able to retrieve new emails if I do that? Or does anyone know any other solution to this problem?

Thanks in advance.

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So here in my organization, we have some users that use outlook with an IMAP account configured. One user has dozens of thousands of emails and outlook just doesn't retrieve new emails but it can still show new sent emails. Now, we've tried to remove a full year of emails to free some space but outlook didn'te retrieve any new emails. I've been thinking of removing the account and configure again but I've done some tests and it seems that Outlook will retrieve the IMAP account email from oldest to newest. Will it be able to retrieve new emails if I do that? Or does anyone know any other solution to this problem?

Thanks in advance.

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Create a new profile, but do not delete the other one, just leave it in case you need any local data (calendars, contacts). Once you add the account, the inbox should load current email first then older data. If it does not, then it could a few other things. Have you changed your security on the computer, AV/VPN?

A new profile without any other issues going on in the computer, should load the inbox current first, then older, then subfolders. 

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