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Synchronization issue in New Outlook for Mac – ״Failed to refresh subscriptions.״
Hello, I am using Microsoft 365 (Exchange Online) on Mac, running macOS 26.1 (Tahoe). My Outlook client is: Outlook for Mac Version 16.103.3 (25113013), with a Microsoft 365 Subscription license. Since yesterday morning, in the New Outlook interface, my inbox has suddenly appeared empty, and I constantly receive the following error message: “Failed to refresh subscriptions.” It’s important to note: In Legacy Outlook, everything works perfectly. The web version and the Outlook app on my mobile phone also work well. The issue persists regardless of the network I am on (home, office, cellular, etc.). Troubleshooting steps I already tried: • Updating Outlook to the latest version • Removing and re‑adding the account • Clearing cache and preferences • Formatting my Mac and reinstalling everything from scratch Unfortunately, none of these steps has resolved the issue. Is this a known bug, and is there a recommended workaround or an upcoming fix? Appreciate assistance on that issue.
Hotmail/Outlook Password Reset – SMS verification code not delivered (consumer account)
Hello moderators and Outlook support leads, I have forgotten my account password. Account recovery email is obsolete and unreachable. SMS password-reset does not deliver the code to my phone number. If you can re-trigger SMS reset to my registered number, that is sufficient for me to change the password. Can my existing recovery attempt be escalated for a human identity review? I can prove ownership with inbox subjects and contacts if needed. Kind regards, T Jansen
Unable to recover my personal outlook email account
Hi Team, I have a personal outlook email account, unfortunately I forgot my password and try to use forgot password. Seems I need to 2 step verification and I can complete first step using mobile number OTP but there is no option to complete second verification. When I try to recover with my second mobile got error as this method is not working. I have filled up the recovery form more than 15-20 times but no response from the Microsoft team. What is the other option to recover my account? Thanks!
My Outlook classic is not working properly
Earlier this year I had MS Outlook classic set up -after installing Office 365 for two mail accounts: a) BT internet and b) G-mail and an Exchange account. Presently the calendar is synchronized via this Outlook Exchange acct. Now the severe problems which now only occur on my new Dell Optiplex Deskpro and NOT on my new Dell Inspiron notebook: When I minimize Outlook to run in the background I am unable to get it back on the screen and access it. When then running the Task Manager it is not visible as running. When then trying to restart the computer it states that Outlook is still running!?!? As from today I am unable to delete items through clicking the delete bin button, which – by the way – appears in red!? Also: Outlook also produces a large array of Synch errors in both accounts: Why – that can’t be right. A brief proper function of Outlook can only be achieved by 1. Repairing both accounts and then2. Restarting the computer. I would be very grateful for any remedial suggestions or direct help. Thank you
Strange Issue with Outlook Classic Encrypted Emails
We have the option to Encrypt outgoing sensitive emails manually but also have DLP rules set up to catch PII if a user forgets to manually encrypt. Everything was working up until we applied an Office update and the recipients reported getting "Sorry, we can't display your message right now. Something went wrong and your encrypted message couldn't be opened. Please try again by following the instructions in the original email message in 5 minutes." However, using Outlook web, all encrypted messages could be opened normally which led us to believe it was an issue with the Outlook client. We ran an Office quick repair on the PC/User in question, and the recipients could once again open the encrypted message. Barring repairing office every time this issue happens does anyone have any other ideas? TIA, Ben
Microsoft Outlook (classic) search suddenly not working
Hi, many users in my company experienced same issue today, when trying to search anything/any word but get no results and same symptom (We're having trouble fetching results from the server). The application version is 16.0.19328.20244 I tried switching to 3 different internet providers still not fix Repair outlook still not fix Update office application still not fix The problem is we found 4 users get this issue, so I think it is not indexing issue. Please share if anyone have a resolution or experience this currently. Thank you.
New Outlook Randomly Assigning/Overriding Categories to Calendar Items
I use Categories to color code and organize my calendar. In the New Outlook, the system is randomly assigning categories to some of my calendar items. For example, I have one item that has no category assigned, but now it uses my "Misc Meeting" category. Another one I'd already labeled with the "Analyst Team" category and now it's added "Phone Call" to the item (which is making the wrong color display). In both of these examples, if I right click to access the categories and correct them (or even just "Clear all categories"), once I submit, after a few seconds the incorrect category labels and colors come back. Help?How to Update New Outlook's Custom Dictionary
I had a user to ask about how to update Outlook's Custom Dictionary. She had noticed that many of her Classic Outlook brand terms and acronyms were missing in New Outlook. You may not realize that New Outlook uses RoamingCustom.dic file and has its own custom dictionary. This file is stored in the cloud. Classic Outlook uses Custom.dic file and is saved on your local computer. Both dictionaries can be updated through Microsoft Word. In this blog post, which contains a video, I explained the differences between the two dictionaries, where they are stored, and how to build your dictionary in New Outlook. #traccreations4e-p25 11/24/2025
