Synchronization issue in New Outlook for Mac – ״Failed to refresh subscriptions.״
Hello, I am using Microsoft 365 (Exchange Online) on Mac, running macOS 26.1 (Tahoe). My Outlook client is: Outlook for Mac Version 16.103.3 (25113013), with a Microsoft 365 Subscription license. Since yesterday morning, in the New Outlook interface, my inbox has suddenly appeared empty, and I constantly receive the following error message: “Failed to refresh subscriptions.” It’s important to note: In Legacy Outlook, everything works perfectly. The web version and the Outlook app on my mobile phone also work well. The issue persists regardless of the network I am on (home, office, cellular, etc.). Troubleshooting steps I already tried: • Updating Outlook to the latest version • Removing and re‑adding the account • Clearing cache and preferences • Formatting my Mac and reinstalling everything from scratch Unfortunately, none of these steps has resolved the issue. Is this a known bug, and is there a recommended workaround or an upcoming fix? Appreciate assistance on that issue.
Mobile app Sub folder notifications
We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folders (i.e. all emails from my manager go into a sub folder) and not getting notifications. As the email is moved to the folder before it gets to the client, the mobile apps do not display a notification. As a work around I've had to set up some Flows so that if email received from a certain email address, it displays a notification. The user can then open Outlook and go to the relevant folder. Its not pretty. This seems like a basic feature, its available in the iOS and Android stock mail apps which most used before we pushed them to Outlook. Any plans on the mobile apps to have notifications for sub folders?New Outlook: Users Say It's Broken—Microsoft response.
I had the opportunity to interview Caitlin Hart, the Principal Product Manager for New Outlook, where I asked the challenging questions of frustrated New Outlook users, IT Consultants, and IT developers. We talked about: Is the New Outlook just a wrapper for the web version? Why didn’t Microsoft recreate Classic Outlook from scratch? Why are users forced to switch to the New Outlook app? Why are some users still resistant to adopting the New Outlook? When will New Outlook meet the needs of power users? How is Microsoft encouraging VBA developers to stay ahead? And more Watch the video for Caitlin's responses. Video: https://youtu.be/5WYjmzrOZI8 #traccreations4e-p25 4/26/2025
The New Outlook seems to have lost a feature
Does anyone know how to get a default set (like we used to have) to automatically get a BCC of all email sent and replied to? I am using the client on my laptop and the IOS App on my iPhone. I am interested in knowing how to get this feature back. It used to be a setting - which is no longer available. I've tried creating rules and quick steps - neither has worked.
Repeated, similar spam emails
Hello. I receive dozens of spam emails every day with similar syntax that I just cannot figure out how to nix. Many of them filter to spam, many do not. Has anybody experienced the same situation and been able to figure out how to prevent these for once and for all? Thank you!
Login Issues with @live.it Account – Any Fix?
Hello everyone, Since last night I’ve been unable to access my "@live.it" email account at all, either from my PC or my phone. Other my Outlook email accounts are accessible without issues. I’ve already tried clearing browser history and cache, but it didn’t change anything. I’ve successfully changed my password twice, but I still can’t access my email. I’m attaching a screenshot of the error I encountered. Is this happening to anyone else? If so, how did you resolve it?
Send to OneNote add-in missing everywhere in every platform
The Send to OneNote add-in missing from my outlook.com account. I'm using the web version of Outlook.com, the desktop Outlook client, and the mobile app, and the add-in missing everywhere, but I used it in the past. I have a personal account. I checked the Outlook add-ins settings but there is no option for that. What can I do?
iOS Calendar & Outlook - All Day events "On day of event" alert not working as expected
Using iOS Calendar (iOS 18.4.1) to display Outlook Calendars, if creating an All Day event using iOS Calendar I'm unable to select "On day of event (09:00)" as an alert time, it keeps resetting back to "None". If I create the All Day event in Outlook on the phone, and select remind me "Day of event (09:00)", this works within Outlook, but when viewing the event in iOS Calendar it displays "On day of event (00:00)". If I create the All Day event in Outlook on the web, and again select remind me "Day of event (09:00)", this works and is displayed in both Outlook (phone) and iOS Calendar as correct "On day of event (09:00)". End result is that using iOS Calendar to create All Day events I'm unable to select "On day of event" as an alert, I have to use Outlook on the phone, but this creates the alert (in iOS Calendar) for midnight, or if I do want to be notified at 9AM then I need to use Outlook on the web. Has anybody else experienced the same or is it a quirk of settings somewhere?
