Synchronization issue in New Outlook for Mac – ״Failed to refresh subscriptions.״
Hello, I am using Microsoft 365 (Exchange Online) on Mac, running macOS 26.1 (Tahoe). My Outlook client is: Outlook for Mac Version 16.103.3 (25113013), with a Microsoft 365 Subscription license. Since yesterday morning, in the New Outlook interface, my inbox has suddenly appeared empty, and I constantly receive the following error message: “Failed to refresh subscriptions.” It’s important to note: In Legacy Outlook, everything works perfectly. The web version and the Outlook app on my mobile phone also work well. The issue persists regardless of the network I am on (home, office, cellular, etc.). Troubleshooting steps I already tried: • Updating Outlook to the latest version • Removing and re‑adding the account • Clearing cache and preferences • Formatting my Mac and reinstalling everything from scratch Unfortunately, none of these steps has resolved the issue. Is this a known bug, and is there a recommended workaround or an upcoming fix? Appreciate assistance on that issue.
Microsoft Outlook (classic) search suddenly not working
Hi, many users in my company experienced same issue today, when trying to search anything/any word but get no results and same symptom (We're having trouble fetching results from the server). The application version is 16.0.19328.20244 I tried switching to 3 different internet providers still not fix Repair outlook still not fix Update office application still not fix The problem is we found 4 users get this issue, so I think it is not indexing issue. Please share if anyone have a resolution or experience this currently. Thank you.
Outlook Classic not Opening
My system is Windows 11 and Office 2021 (not MS 365) on a Dell laptop. My Outlook Classic is via an Ionos exchange server My problem started over a week ago with a message “Your mailbox has been temporarily moved on MS Exchange server” when trying to open Outlook (Classic – not MS 365). Ionos advised that the problem “Your mailbox has been temporarily moved on MS Exchange server” was MS trying to default to looking at MS 365, so their fix was to change the registry settings to stop Outlook looking for MS 365. This worked fine the first day, but when restarting the laptop next day got the error message "Cannot start MS Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to MS Exchange has failed". I can still use my emails on my iPhone and also online via https://exchange.ionos.eu Any solutions?
Outlook 365 (classic) freezes syncing subscribed folders via IMAP
Win 11 home, with all current updates. Outlook 365 (365) Version 2510 Build 16.0.19328.20010) 64-bit; with all current updates. ISP: telusplanet.net (which is Google, with limited functionality), Servers: imap.gmail.com, port 993, SSL/TSL and smtp.gmail.com, port 465, SSL/TSL Protocol: IMAP. I was using POP before without any problems for years. The problem: When starting OL it downloads new mail messages OK. But after a while it freezes in ‘Synchronizing Inbox’ or rarely ‘Synchronizing Trush’ and does not download new messages from the server (which are visible in Gmail on Chrome) nor delete messages from the server, which were deleted locally. When this happens, to get it back, I need to shut OL down, wait, say 15 min, or longer, start it again and usually it is enough, occasionally I need to shut down and power the PC again. I have not uninstalled and reinstalled OL yet but am thinking of it. I use IMAP to sync mail, and Sync2 for contacts, calendar, and tasks – that works OK. I have tried just about anything possible, rebuilding profile, repairing OL, clearing cache, unlinking OneDrive, whatever I could think of, or what Copilot suggested, all to no avail. It is obviously very annoying. I believe, if it is happening to me, it must have had happened to others as well. It all started after switching from POP to IMAP. Any suggestion will be greatly appreciated, Jan
Outlook 2013 Unable to Setup email
I have Outlook 2013 Standalone Outlook and have multiple updates but unable to add emails in Outlook. When tried to install Outlook prompt to uninstall Office 365 but I see nothing installed on the device. Facings same issue on 2 other Windows user profile. Need help.Hotmail Account not receiving specific emails
I've started to notice I'm not receiving certain emails to my hotmail account. I have looked in other, junk, conversation history etc, checked blocked senders and checked rules I currently have set up. At first I thought I had placed my email in correct however I'm noticed I'm not receiving certain things eg from bookings.com and other businesses. Please give me a solutionNew Outlook Move Email GPO
The release notes for the latest new Outlook version stated that Microsoft finally added the functionality to move emails between email accounts/folders. It mentioned a GPO for enterprise customers that enable customers to do this since it is disabled by default. I downloaded the latest Microsoft 365 GPO templates (dated 28 May 2025) but I can not find this setting. Can someone please tell me where I can enable this functionality? Once enabled, does it work like classic Outlook where you literally drag an email to a different mailbox folder? Thanks.
Can't print from Outlook Classic when it's in Hebrew
When the client is in English, it prints. When switching back to Hebrew, an error occurs. A problem, was detected with the selected printer. You may need to reinstall the priner. Try again, or use a different printer. A Technician from Microsoft tried troubleshooting (reinstalling etc) and sent me here Thanks!
