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Hello, I have two questions about the latest version of Microsoft Outlook: Customizing columns: How can I add or modify columns in the email list view? I'd like to customize which information is displayed Replied message indicator: In previous versions, there was a small symbol (usually two arrows) that showed whether an email had been replied to. Is this feature still available in the latest version? If yes, how can I enable it to display? I'd appreciate any guidance on these features. Thank you in advance for your help! Best regards
Support for auto-filing sent emails
I am looking for a solution to this scenario in the New Outlook: I send tens of emails per day The sent emails are stored in the Sent Items folder I need to manually move each of them into the sub-folders in my Archive folder - e.g. one for support cases Is there any way to automate the step (3) - i.e. to automatically file the sent emails into the folders they belong to? The Classic Outlook had "When replying to a message that is not in the Inbox, save the reply in the same folder" which is not present in the New Outlook. Maybe the New Outlook should have something even more powerful? In addition to this feature, a button suggesting into which folder each message should be filed? Finally, the Outlook Rules are very powerful but they do not apply to the sent emails. Maybe time to generalize these?
Outlook search not working properly
Hello all I just pourchased a new laptop and using classic outlook with micrsoft 365 windows 11. Our emails are hosted on gmail and we have synced everything over with both GWSMO and now with imap. for some reason when i use outlooks quick search it only displays results form subject and not from the body of the email. We have literally tried everything including rebuolding the index etc., I dont want to use new outlook as it doesnt have certain features like schedule send etc. anyone have any suggestions on how to get classic to search properly
Outlook for Mac (Paid Version) – Dozens of Challenges, Any Suggestions?
I don’t think I need to repeat what most of us already know: Microsoft’s in-app Outlook support is incompetent at best, misleading at worst. And so are all other Microsoft channels one can tap in to for support. The so-called “experts” loop the same scripted answers, suggest fixes that cause new problems, or simply stop replying. Tickets are closed prematurely (likely KPI-driven) without solutions, or left hanging with “we’re still working on it” updates every few weeks. My oldest ticket like this is now in month 4. Outlook for Mac feels like a paid beta test, and we are the paying beta testers. My Mistake (Following Bad Advice) On the advice of an in-app “expert,” I moved from Classic Outlook to the New Outlook after my IMAP accounts started duplicating files (Title-of-File 28 and so on). When the New Outlook began breaking down too, I tried switching back. That’s when I lost: My entire address book All reminders Other important data Now I’m stuck in New Outlook, with Classic no longer an option without risking more loss. Where I Am Now I’ve raised a dozen+ tickets and used the in-app support multiple times (currently broken in my Outllook since months). Each time, I asked for a real Mac Outlook expert or higher-level support. Instead, I’ve ended up with a list of about two dozen bugs and broken features (which I’ll share separately). I even sent this list with a letter requesting a real expert and a level-two support person. The result? A kind but non-expert agent. I ticked the box for email contact (which always results in a phone call), then they want screen sharing, then they offer useless answers, show they did not read thoroughly… and the loop begins again. My Main Question Right now, my top priority is: How can I safely revert back to Classic Outlook without losing data? I need a reliable way to back up everything in New Outlook first, so I can restore if things go wrong. The backup option in New Outlook is greyed out. When I asked support, their advice was literally: “Switch back to Classic and make the backup there.” I know… After months of tickets, I still don’t have a safe, confirmed backup/restore method. Why I’m Posting Here I no longer trust Microsoft’s “experts.” And I won’t experiment blindly with their suggestions until I know I can restore my data safely. So I’m asking this community: Has anyone successfully reverted from New Outlook to Classic without losing data? And how did you do this? How did you back up first? Are there tested workarounds for these problems, or is the only realistic option to abandon Outlook for Mac entirely? Any tested, real-world advice would be much appreciated. Thanks. PS and yes, I am on the latest Mac OS and Outlook version. Here is the doc submitted to MS: Subject: Escalation Request – Outlook for Mac Issues Dear Microsoft Support, First, I kindly request that this case be assigned to an agent with full Outlook for Mac expertise. So far, most of the agents I have spoken/dealt with seem more Windows-focused or not fully trained in Outlook for Mac. Important Notes Before Troubleshooting Pleasedo not suggest reinstalling Outlook or switching back to Legacy without addressing the risks outlined below. I havenine IMAP accounts (no POP accounts). When I previously followed support advice to create a new identity and reinstall Outlook, I lost all reminders and address book entries. I only managed to recover them by restoring from Time-Machine. This was unacceptable and must not happen again. If reverting to Legacy is necessary, I need aclear guarantee that no emails, reminders, or contacts will be lost. The reason I initially left Legacy was because of persistent folder duplication (e.g., folders named xx17 and higher) and your agent said this would be a good solution. Unless there is a permanent fix for this, reverting is not a viable option. Enclosure: Detailed Issue List – Outlook for Mac (Office 365, Commercial) A. Data Loss Risks & Backup # Issue Description Requested Fix Severity 1 Returning to Legacy Reverting risks data loss (reminders, contacts, calendar). Legacy also created random duplicate folders (xx17, xx18, etc.). Guarantee safe revert without data loss or folder duplication. High 2 Backups Export/backup option is permanently greyed out. Legacy allowed full backup. Enable backup/export for accounts, reminders, contacts, etc. High B. Search & Synchronization # Issue Description Requested Fix Severity 3 Search Failures (Visible Emails) Search fails to locate emails that are clearly present. Fix search reliability. High 4 Search Failures (Disappearing Emails) Emails vanish from search though retrievable via a deep search in UBF8T346G9.Office folder. Ensure Outlook search indexes all mail consistently. High 5 Reply/Sending Failures - Some messages stuck as “downloading” - Some messages hang in Outbox and can’t be deleted. Fix sending/reply bugs and allow removal of stuck messages. High 6 Duplicate IMAP Folders Some IMAP accounts show extra Inbox or Archive folders. Clarify origin and safe removal. Medium C. Email Functionality & UI # Issue Description Requested Fix Severity 7 Viewing Replies Legacy showed sent replies via a button; grouping in new Outlook is inconsistent. Restore a reliable way to view replies. Medium 8 Incorrect Sent Mail Count Unified Sent box shows “4,294,967,295” messages. Correct message count. Low 9 Replies Disappearing Some email replies disappear entirely unless found via deep file search (see 4). Prevent loss of replies. High 10 Attachment Indicator Emails with attachments no longer visually marked. Reintroduce indicator. Low 11 Outbox Editing Emails in Outbox cannot be opened/edited offline. Restore editing functionality. Medium 12 Categories Greyed Out Categories unavailable for IMAP inbox emails. Enable categories for IMAP. Medium 13 Trash Behavior Some emails vanish immediately after moving to Trash. Keep items until manually deleted. Medium 14 Restoring Deleted Emails Cannot drag emails from Trash back to Inbox. Allow restoring deleted items via drag/drop. Medium D. Calendar, Contacts & Reminders # Issue Description Requested Fix Severity 15 Teams Meeting Reminders Meeting reminders lack join links; accepted invites sometimes show as unconfirmed. Restore full functionality of Teams invites/reminders. Medium 16 AppleScript Support Commands like IMAP and Account appear in dictionary but don’t work. Restore full AppleScript functionality. Medium 17 Contact Autofill Stored names don’t appear in search/autofill. Fix contact lookup. Medium 18 Duplicate Contacts Contacts duplicate sometimes automatically; removal must be manual. Provide bulk de-duplication or stop auto-duplication. Medium 19 Duplicate Reminders Reminders duplicate sometimes automatically, removal must be manual. Provide bulk de-duplication or stop auto-duplication. Medium 20 Contacts Toolbar Cannot customize toolbar in Contacts. Enable customization. Low 21 Adding Contacts Cannot add email address to contacts by clicking it (was possible in Legacy). Restore this feature. Medium 22 Calendar Conversion Legacy allowed emails to be converted to calendar entries. Restore feature. Low 23 Calendar Invites Invites not available unless sent to primary account. Support invites across all accounts. Medium E. Notifications, Updates & Misc. # Issue Description Requested Fix Severity 24 In-app Support Not Working In-app Outlook support is non-functional and has not provided useful responses. Confirm why it fails and provide a working alternative. Medium 25 Support Notifications Daily pop-up about “Customer Support activity,” even when none exists. Feature now broken. Stop or fix notification. Low 26 Frequent Update Pop-ups Update window appears too often. Allow disabling or limiting update prompts. Low F. Support Experience & Compensation # Issue Description Requested Fix Severity 27 Support Experience Agents missed appointments, gave copy-paste answers, and closed unresolved cases. Improve continuity, assign competent Mac agent, ensure accountability. High 28 Compensation Request More than 20 hours lost on missed calls, repeated troubleshooting, and unproductive sessions. Confirm process for requesting compensation for lost time and effort. See below. High Request for Resolution and Compensation Given the number and persistence of these issues, Outlook for Mac (Commercial) feels under-tested and unstable despite being a paid product. I have already spent more than 20 hours waiting for promised calls, writing follow-up emails, dealing with answers that regress, non-Mac trained agents, bad copy-paste answers, attempts by agents to close unresolved issue, and troubleshooting without resolution to name a few. I feel like an unpaid and poorly treated beta tester! I request: Escalation to an Outlook for Mac expert. Clear guidance on safe backup/recovery for contacts, reminders, and accounts. A statement on how I can requestcompensation for this buggy application, the time spend and the ongoing headaches it gives, to name a few. Maybe the easiest is to cancel the need to pay the licencing fees. Please confirm the appropriate channel for submitting this claim unless you are authorised to so immediately, which I hope for simplicity’s sake you are. Thank you for your attention. I look forward to your prompt and constructive response.Incorrect Menu Mapping – "Microsoft 365 Copilot" Shown Twice Instead of Outlook
Hello Team, I noticed an issue on the Microsoft Tech Community site. If I open the main Tech Community homepage (https://techcommunity.microsoft.com ) and navigate to the Product menu, I correctly see an Outlook option. However, when I open any subpage and then check the Product menu again, I see "Microsoft 365 Copilot" listed twice. One of these entries is incorrectly mapped to Outlook instead of showing Outlook as its own product. For example, this is the correct Outlook category link: https://techcommunity.microsoft.com/category/outlook This looks like a navigation or menu mapping error. I am not sure where exactly issues like this should be reported, so I am posting here. If anyone knows the right channel for reporting website issues like this, please let me know for future reference. Thank you!
Problemen met outlook, missende functies oa Categorieën, opvolgen en sjablonen.
Hallo, ik zit met het volgende, vandaag in totaal 7 uur met microsoft ondersteuning gechat en hulp op afstand gehad voor mijn probleem met outlook. De "gewone klantenservice" kwam er niet uit maar de next level technicus ook niet. Ik werd doorverwezen naar dit forum in de hoop dat mij hier de hulp kan worden geboden die ik zoek. Ik ben bezig met een opleiding tot administratief medewerker, nu moet ik voor een aantal opdrachten categorieën aan mijn mail hangen en de functie opvolgen gebruiken. Categorieën en opvolgen zit normaal in de groep labels. Echter deze staan daar niet zie printscreen categorieën is hier niet zichtbaar. Wanneer ik op opvolgen druk krijg ik het volgende te zien : Normaal staan hier altijd de opties Morgen, Volgende week, Aangepast, Herrinering etc. Ik heb dat dus ook niet. Ook moet ik gebruik maken van sjablonen, normaal ga je dan naar de groep APPS Normaal staat hier dus My templates tussen en onderin staat ook nog iets wat je dan kan aanklikken wat te maken heeft met invoeginstoepassingen. Dit mis ik dus ook. Bij de optie snelle stappen heb ik ook geen optie markeren als afgehandeld (klaar) en als ik op een mail klik met de rechtermuis knop kan ik ook geen categorie kiezen/aanklikken en heb ik ook geen opties voor opvolgen. Ik maak gebruik van Windows 11 en heb een microsoft 365 family abbonement. Deze gebruik ik nog op een andere laptop (die van mijn man) en mijn desktop welke ik gebruik voor mijn fotografiestudio. Alle outlooks hebben het zelfde probleem zoals hierboven is beschreven. Wat heeft de helpdesk tot nu toe geprobeerd, het verwijderen en opnieuw installeren van het office pakket. Een nieuw profiel aanmaken in outlook. Windows fouten opsporen en repareren. Ze hebben vast nog meer dingen gedaan binnen het register maar dat ging mijn pet te boven. Vanuit de helpdesk kreeg ik dus het advies om hier mijn probleem/vraag te posten. Ik heb geen idee hoelang dit probleem zich al voordoet aangezien ik deze functies nooit gebruikte binnen outlook maar nu ik de opleiding volg hier dus wel mee aan de slag moet. Dit kan dus een week zijn maar ook zo een jaar. Wie kan mij helpen met dit probleem??Prioritize My Inbox with Copilot
I recently got to try out Microsoft 365 Copilot’s Prioritize My Inbox in both New Outlook and Classic Outlook—and honestly, it’s a game-changer! I was away for a few weeks, so when I came back, my inbox was a mess. Important emails were tangled up with calendar invites and lower-priority messages that hadn’t been pushed to the Other tab. That’s when I switched the sort order to Priority. Instantly, Copilot grouped my emails into High, Normal, and Low categories. It was like having an AI assistant do the sorting for me. Even without any extra training, it did a surprisingly good job highlighting what really mattered. The best part? I saved about an hour of digging through my inbox and could focus on the messages that needed my attention first. Blog Post with Video: Copilot Outlook Prioritize My Inbox by High| Normal | Low Priorities traccreations4e-p25 9/17/2025
