Forum Discussion
Brunago
Aug 12, 2026Occasional Reader
Account Locked: Recovery Form Automatically Rejected (Need Human Assistance)
Hello,
I am trying to regain access to my old Microsoft account, br**mailto:email address removed for privacy reasons. Unfortunately, I have forgotten the password and I no longer have access to the phone number linked to the account.
I completed the Microsoft account recovery form and provided as much information as possible. However, I received a message saying that the information I provided was insufficient to verify that I own the account.
I understand the importance of account security, but I am not sure what else I can do to prove that the account belongs to me. Is there another way to verify my identity or contact Microsoft Support for help?
Thank you for your assistance.