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EliiO's avatar
EliiO
Copper Contributor
May 15, 2021

Cannot preview txt and html email attachments in Outlook 2019 x64

Hello,
when I try to preview a txt or html attachment in Outlook 2019 x64 (on Win 10 20H2 x64) email I've got an error:

This file cannot be previewed because of an error with the following previewer:
Windows TXT previewer (Html Previewer)
To open this file in its own program, double-click it.

 

And it is ok with xlsx, docx, pdf and images previews.

PreviewHandlers key is in the Registry and seems to be ok.

Also I have no previews at all (blank preview without any text, except images and videos) in Explorer Preview pane (for what it's worth).

outlook for windows

1 Reply

  • EliiO's avatar
    EliiO
    Copper Contributor
    Jan 28, 2024

    Finally I've found the solution (for all extensions having associated preview handlers in registry).
    I had 64-bit Preview Handler Surrogate Host registry key missing in HKCR\AppID section, but did have 32-bit version.
    So I recreated 64-bit version similarly to 32-bit key.

     

    HKEY_CLASSES_ROOT\AppID\{6d2b5079-2f0b-48dd-ab7f-97cec514d30b}
@="Preview Handler Surrogate Host"
"DllSurrogate"(REG_EXPAND_SZ)="C:\Windows\System32\prevhost.exe"

     

    From that point all the previews in Outlook desktop (2019) and in Preview pane in Windows Explorer started working, no need to restart (Explorer or Windows). 

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