Organizing email account folders on PC
Since updating to the new Outlook, I am not able (on my PC or Mac) to drag and drop account folders to arrange them in a priority fashion. I have downloaded the classic version again, but the new version opens up anyway. I have tried on the app AND using a browser. Any help is GREATLY appreciated. I don't know if I am just not doing something correctly, or if that function is not available, except on my mobile devices. TYIA
Outlook changing styles/colors of incoming email?
HI friends - I recently got an email from a research org named ORCid and I noted when I received the email that it was hard to read - the text was a lightt grey on white, or light grey on dark grey in dark mode: I emailed ORCid back and explained that this was going to fail any WCAG/Accessibility checks, and could they take a look. I spoke back and forth with their internal developer who insisted that it didnt look like that on being sent - he sent me examples from his own inbox as proof: And these look perfectly fine. Weirdly - when I forwarded this email to a colleague, they showed me on their screen it appeared as intended with the tetxt darker and more legible. They forwarded it back to me - and surely enough, it looks correct. This using the Outlook desktop app in both old and new mode - and dark or light profile - and also in the web outlook as well. Im really confused as to how/why when I receive it the first time it looks so unreadable? Any advice would be awesome.Outlook for Mac missing ToDo
Since a recent update, our Mac clients don't have any way to view ToDo or Tasks in the New Outlook. The tasks don't show in the My Day/Task pane, nor do we have a ToDo Icon ion the left sidebar like users of New Outlook on Windows do. Accessing OWA is now the only way for users to see tasks/flagged emails, but very much not the preferred solution since there IS a desktop client which should do that. Microsoft® Outlook for Mac Version 16.105 (26011018) This is a serious usability issue, is this really a design decision or some sort of an issue?
Cannot unlock my Microsoft account, SMS verification not working
Hi, I need help with a blocked Microsoft account. When I try to sign in, the system asks for my phone number to unblock the account. The first SMS took too long to arrive and when I tried again I received an error message and cannot retry. I tried another phone number but I did not receive any SMS and now I cannot use my original number again. I tried all support options through https://support.microsoft.com/home/contact . I changed my password twice, completed the account recovery form, changed the password again, cleared cache, switched networks, changed browsers and used incognito mode. Nothing worked. When I enter my main number, it shows “Something went wrong” and does not go to the next step. When I use another number, I receive the “Try another verification method” error, even though no other method is available. My account is still logged in on my phone, but I cannot unlock it on the web or on other devices. I have had this account for more than 10 years and everything is linked to it. I even created another email to contact Microsoft Support, but it always redirects me to the same link and I cannot open an actual support ticket. Could someone from Microsoft please help me unblock my account or escalate this issue? I can provide any additional verification if needed. Thank you.
Outlook - DesktopApp - Autoreply not working (server not available)
Although Microsoft says the problem has been fixed since version 2508 build 19127.20000 (please see Cannot open the Automatic Replies setting of a shared mailbox in Classic Outlook - Microsoft Support), we can still experience it with version 2510 build 19328.20266. Therefore we still have to use the version 2505 build 18827.20202
New Outlook Data Classification/DLP/missing features
Hello, I am noticing a couple of new issues with New Outlook. All the above works with old Outlook. -Auto Labelling not working(Based on Sensitive info type). -Label requirement not working (i.e. Users can send without a label, in old OLK/OWA, they get a prompt to label the email) -Label Inheritance not working (from attachment) -Smime Signing/Viewing emails. -If you set a dlp policy with an option to add certain label based on a detected sensitive info type on unlabelled emails, The policy tip is displayed but the label is not added. All the above works with old Outlook and most work in OWA but all the above does not work in New Outlook. Any workarounds? are those functions not supported yet? Any help will be appreciated.
Email sent from Shared Mailbox gets stuck in Outbox
Hello, I am working with a client who has a primary and shared mailbox in Outlook. They are using the newest version of classic Outlook desktop app and they have full permissions to the shared mailbox, including "send as" permissions. They can send email from their primary mailbox without issue. However, when they send email as the shared mailbox, it gets stuck in the Outbox and never sends. I have tried the following: 1. Removing the profiles re-adding 2. Deleting the Outlook data files 3. Reducing cache to as low as 3 months 4. Turning off cache but when I do the shared mailbox gets an error that it cannot connect to the Exchange server 5. Turning on auto-archive to shrink the data files 6. Switching to "New Outlook". This does seem to work but the company uses a plug-in for a program called "Mail Manager" and they don't fully support New Outlook yet Sometimes these solutions will fix the issue for a few days to a week but then it begins happening again. This issue does not happen when they are using the mobile or web clients. To me this sounds like a corrupted data file but I can't pinpoint what exactly is causing the corruption. Any suggestions? Thanks, Mike
Sync New Outlook with iCloud Calendar
I just got a new laptop and am trying to sync the New Outlook Calendar with my iCloud Calendar. The intent is to have any Calendar changes made on one device (iPad, iPhone, laptop) to sync to all device Calendars. The problem I'm having is that iCloud Calendar only synchs with Outlook (Classic) and I want to sync with New Outlook. The Outlook version is 1.2025.1121.100 ; the Outlook Client Version is 20251128003.09 The list of Apps that comes up after clicking on Start shows both Outlook and Outlook (Classic). If I right click on Outlook (Classic) and click on uninstall (thought that might help fix this), the only Outlook listed in Apps > Installed Apps is Outlook. I did not uninstall Outlook. To set-up Calendar synching I opened iCloud > Calendars and Contacts > Calendars and Contacts Settings. I turned on "Automatically sync your iCloud calendars and contacts to Microsoft Outlook". After syncing completes, all iCloud Calendar entries appear in the Outlook (Classic) Calendar, but nothing syncs to the New Outlook calendar. I'm assuming this is an Outlook issue, not an iCloud issue. Any ideas on how to fix this? ThanksSynchronization issue in New Outlook for Mac – ״Failed to refresh subscriptions.״
Hello, I am using Microsoft 365 (Exchange Online) on Mac, running macOS 26.1 (Tahoe). My Outlook client is: Outlook for Mac Version 16.103.3 (25113013), with a Microsoft 365 Subscription license. Since yesterday morning, in the New Outlook interface, my inbox has suddenly appeared empty, and I constantly receive the following error message: “Failed to refresh subscriptions.” It’s important to note: In Legacy Outlook, everything works perfectly. The web version and the Outlook app on my mobile phone also work well. The issue persists regardless of the network I am on (home, office, cellular, etc.). Troubleshooting steps I already tried: • Updating Outlook to the latest version • Removing and re‑adding the account • Clearing cache and preferences • Formatting my Mac and reinstalling everything from scratch Unfortunately, none of these steps has resolved the issue. Is this a known bug, and is there a recommended workaround or an upcoming fix? Appreciate assistance on that issue.
