Synchronization issue in New Outlook for Mac – ״Failed to refresh subscriptions.״
Hello, I am using Microsoft 365 (Exchange Online) on Mac, running macOS 26.1 (Tahoe). My Outlook client is: Outlook for Mac Version 16.103.3 (25113013), with a Microsoft 365 Subscription license. Since yesterday morning, in the New Outlook interface, my inbox has suddenly appeared empty, and I constantly receive the following error message: “Failed to refresh subscriptions.” It’s important to note: In Legacy Outlook, everything works perfectly. The web version and the Outlook app on my mobile phone also work well. The issue persists regardless of the network I am on (home, office, cellular, etc.). Troubleshooting steps I already tried: • Updating Outlook to the latest version • Removing and re‑adding the account • Clearing cache and preferences • Formatting my Mac and reinstalling everything from scratch Unfortunately, none of these steps has resolved the issue. Is this a known bug, and is there a recommended workaround or an upcoming fix? Appreciate assistance on that issue.
Outlook broke after Office 365 update to 16.0.19328.20158 – cannot open emails Windows Server 2016
Hello everyone, posting to report that after the latest automatic update to Microsoft Office 365 version 16.0.19328.20158, we are experiencing a critical issue on multiple company machines running Windows Server 2016: The Outlook desktop application launches normally, but when trying to open any email, the following error appears: “There was a problem opening this item... The text formatting command is not available... Reinstall Microsoft Outlook.” Launching Outlook in safe mode (Outlook /safe) does not help. Creating the FORMS2 folder (suggested workaround) does not fix it. Attempting a downgrade via OfficeC2RClient.exe fails with error 30183-27 (400). Quick/online repair from Control Panel also has no effect. In our environment, this issue appeared simultaneously on many workstations and servers, right after the Office update today. Temporary solution: We are instructing users to access their mail via Outlook Web App (OWA), which is not affected by this bug. We would like to know: If others have experienced this bug with this build, including on Windows Server 2016 If any working workaround exists, or an official fix timeframe from Microsoft Thanks to anyone who can share their experience or updates!
outlook contacts continuously restore themselves
I decided to clean out my contacts in outlook, so I exported them all out to a .csv file and then I deleted all 1,200 of them (100 at a time, because apparently microsoft feels that any higher amount would be bad...). Then I spent a few hours in excel combining, consolidating and deleting them down into about 600 contacts. When I went back into outlook and clicked on people, to my surprise all 1,200 of my original contacts were right there again as if I'd done nothing. I figured that some other device must be restoring (through some normal synching process), so I turned off **REMOVED** computers and phones that I've ever used to access outlook). Then I deleted all of the contacts once more, this time using the OWA webpage with my local outlook completely closed. Unfortunately, the exact same thing happens. After repeating that process several more times last night, I shut down my laptop and went to bed. I got up this morning, opened my local outlook app, clicked on people and there were no contacts there at all. For about 5 seconds I was happy, until all 1,200 of them instantly popped right back up like a really bad joke or a dream. Something either on my computer or (I suspect) on microsoft outlook servers is automatically forcing a complete restore of all my contacts. Two side notes: 1) I can create/add and delete single contacts and those changes seem to stick, and 2) I can delete all contacts except a single one and that seems to stick, and 3) I can import my cleaned up .csv file containing 600 contacts back into outlook (with only the one single remaining contact in there), it says that all 600 contacts have been successfully imported, and then within minutes - all 1,200 contacts are back right where they were in the beginning. The truly frustrating part about this issue (and most companies these days), is that IF the customers could possibly **REMOVED** about it so that we can simply continue to make and sell more stuff. It's very sadOutlook 365: Folder sorting resets automatically to A–Z
Outlook 365 – Folder sorting resets automatically Environment: - Outlook desktop app (Microsoft 365) - Exchange / Office 365 mailbox - Dark mode enabled - Multiple shared mailboxes Problem description: Outlook automatically changes the folder sorting/display settings without user action. The option “Sort subfolders A to Z” reactivates randomly during the day. The configured sorting (e.g., Received – Descending) resets several times per day. In View Settings, the sorting remains configured correctly, but visually Outlook displays a different order. The issue occurs across multiple folders (Inbox, shared mailboxes). Actions already taken: - Verified and modified sorting via View > View Settings > Sort. - Applied the same view to multiple folders. - Confirmed that the settings remain saved correctly. - Issue persists: the parameter stays the same, but Outlook displays mails differently after refresh. Possible causes considered: 1. Outlook bug – display refresh resets the sorting visually even though settings remain unchanged. 2. Corrupted Outlook views – local view definition might be corrupted (outlook.exe /cleanviews). 3. Outlook add-in – third-party add-in may override sorting. 4. Exchange synchronization – server-side policy may enforce default sorting on shared mailboxes. 5. Recent Microsoft 365 updates – some users have reported similar issues in 2025 (views automatically resetting). Request: - Confirm whether this is a known Outlook 365 bug related to automatic resetting of folder views/sorting. - Provide solution or patch/workaround. - Official Microsoft recommendations to prevent Outlook from reverting to A → Z sorting automatically.
