Classic Outlook: The People Card Is Not Retiring, Just the Expanded View
One part of this Classic Outlook update could easily confuse people, so it is worth clearing up. In June 2026, Microsoft is retiring the People Card Expanded View in Classic Outlook. The full People Card is not going away. Users will still be able to open the standard contact card. What is changing is the expanded view, which gives users a little more context and a few extra details in one place. It may seem like a small change at first, but these types of updates can still affect how users look up contact information and move through their daily work. I put together a full blog post that explains what is changing, what stays, and where users can still get the richer contact experience. Read the full post here: Classic Outlook Is Retiring the People Card Expanded View traccreations4e-p26 4/7/2026
Increasing Microsoft Graph Per-Mailbox Throttling Limits (PUT/POST/PATCH & Concurrency)
I am referring to the per-mailbox throttling limits documented here: https://learn.microsoft.com/en-us/graph/throttling-limits#limits-per-mailbox Specifically: 150 MB limit for PUT/POST/PATCH requests within a 5-minute window 4 concurrent requests per mailbox In a multi-tenant SaaS application scenario, these limits can become restrictive when processing large volumes of mailbox data. I would like clarification on the following: Is it possible to request an increase in these per-mailbox limits through Microsoft (e.g., via support or a formal quota increase request)? Are there recommended architectural patterns or best practices to efficiently handle high-throughput scenarios while staying within these limits? Can tenant administrators (our customers) configure or influence these limits through Microsoft 365 admin settings? Any official guidance or recommendations would be highly appreciated
Outlook for Mac enterprise toolbar customization
I'm a Mac systems administrator in an organization that uses a third-party plugin for reporting phishing/spam emails. We are looking for a way to ensure that our reporting button is in the toolbar by default (while still allowing end-user customization) and the default Microsoft one is not in the toolbar by default. I've checked the administrator's guide info here: https://learn.microsoft.com/en-us/microsoft-365-apps/mac/preferences-outlook and while there are ways to customize a LOT of Outlook's features for enterprise purposes, there doesn't seem to be a way to specify a toolbar entry be present or not.
MS Mail servers claim Hotmail domain does not exist
In my Gmail account I have a rule that forwards everything to my Hotmail/Outlook account where I primarily read all of my mail. This has worked well for a long time until the 16th January 2026 when I started to realise I was missing a few mails. Looking in the Gmail inbox I could see a few NDRs from Googlemail saying that it had failed to forward a message. I'm assuming this is an issue at the Microsoft end as the NDRs say it is a remote (i.e. Microsoft) mail server claiming that the domain Hotmail.co.uk doesn't exist, so the mail gets bounced. BTW, this is not an issue with my individual account, my wife and I have similar setups (both our Gmails forward to our Hotmails) and we both started having the same issue from that date. The key NDR details are always of this form: Address not found Your message wasn't delivered to ***@hotmail.co.uk because the domain hotmail.co.uk couldn't be found. Check for typos or unnecessary spaces and try again. The response from the remote server was: 501 5.5.4 Invalid domain name [AM4PEPF00027A67.eurprd04.prod.outlook.com 2026-01-20T22:06:56.421Z 08DE543D7B61AE38] So, it looks like some server in the chain is claiming that the whole domain "hotmail.co.uk" cannot be found!!! Surely I can't be the only one with this issue? I guess many people will be unaware they're missing mails as the original senders will be the ones receiving the NDRs, and where that is a company (rather than an individual) they probably just bin them and never investigate. This seemed to get worse over a few days and then stabilise to ~25% of mails failing: 16th Jan - 3 of 31 emails had this issue 17th Jan - 0 of 19 failed 18th Jan - 3 of 16 emails had this issue 19th Jan - 1 of 34 emails had this issue 20th Jan - 5 of 27 emails had this issue 21st Jan - 10 of 34 emails had this issue 22nd Jan - 8 of 31 emails had this issue 23rd Jan - 8 of 28 emails had this issue The issue seems to be random, there is no pattern with the times of day or senders - sometimes a particular sender is fine (e.g. Netflix, eBay), sometimes they suffer this issue. In the NDRs I'm not sure what the naming convention of the Outlook servers is but re. the above example's "AM4PEPF00027A67.eurprd04.prod.outlook.com", I've looked at all the servers mentioned in each NDR (up to 22nd) and again there's no real pattern - the hostname's always begin with either AMS0, AMS1, AM3, AM4, DB1, DB3, DB5, DU2, DU6, with the 4 character ones being followed by "EPF000xxxxx" and the 3 character ones being followed by "PEPF000xxxxx". The following subdomain is always eurprd02-eurprd05 with just two examples using EURPRD83. I did try and report to Outlook.com but their online help system currently gives an error (Error 500.30 - ASP.NET Core app failed to start). I hope this is a better place where someone might have a chance of convincing someone that there is a mail server config error somewhere?
Setting up mail forwarding of an account with no Outlook license
Hi, Currently we have an account that can be used to log into office.com. There's no Outlook license applied to the account. As a result, if someone sends an email to it, it will be sent back because it's not a valid email address. (e.g. due to not having a license, there's no mailbox). I was wondering if it's possible to setup mail forwarding on this account? Or would it require an Outlook license? Sincerely, Jason
Email sent from Shared Mailbox gets stuck in Outbox
Hello, I am working with a client who has a primary and shared mailbox in Outlook. They are using the newest version of classic Outlook desktop app and they have full permissions to the shared mailbox, including "send as" permissions. They can send email from their primary mailbox without issue. However, when they send email as the shared mailbox, it gets stuck in the Outbox and never sends. I have tried the following: 1. Removing the profiles re-adding 2. Deleting the Outlook data files 3. Reducing cache to as low as 3 months 4. Turning off cache but when I do the shared mailbox gets an error that it cannot connect to the Exchange server 5. Turning on auto-archive to shrink the data files 6. Switching to "New Outlook". This does seem to work but the company uses a plug-in for a program called "Mail Manager" and they don't fully support New Outlook yet Sometimes these solutions will fix the issue for a few days to a week but then it begins happening again. This issue does not happen when they are using the mobile or web clients. To me this sounds like a corrupted data file but I can't pinpoint what exactly is causing the corruption. Any suggestions? Thanks, Mike
