Recent Discussions
Open the first message in the list
In the past few weeks, something changed to where I no longer have the option of having the first email selected when I navigate to a folder in Outlook (desktop or web client). There used to be an option in settings "What do you want us to do when you open Outlook?" that had a setting of "open the first message in the list", but that is now missing. How do I get that option back? Is there some setting I need to enable to make that option come back? I know the new UI is being forced on us now, but I haven't seen anything indicating that this was a feature that was removed - the option of not having it auto-select the first message was always an option as well, so I don't understand why a way to toggle between the two is no longer present.
Can I please get some help?
Hi, I have been trying to get access to two emails (hotmails, yes that old) I was using as a kid and over the course of time, I forgot their passwords. Ihave tried sending forms but they always instantly deny me because I cant remember any emails I sent. Because I was a kid and the only reason for having an email was to sign in to stuff. I really would like access so I can recover some accounts and finally switch emails on steam. Thank you to whoever read this
What's the easiest way to collect 360 feedback without manually emailing people?
Our HR team wants to build a 360-degree feedback mechanism into our Outlook app and we definitely don't want it to involve manually e-mailing people or sending out Microsoft Forms. Are there any automations we can set up in outlook or maybe native apps we might use that you all know?
Outlook on Windows 11: when local sync re‑contaminates global settings
Introduction I want to share a finding that I believe is concerning: the Outlook client on Windows 11 can act as a vector of “re‑contamination” of local data, reactivating settings that were already disabled in the cloud. While this is not malware in the strict sense, the behavior is contradictory enough that it undermines privacy and user trust. Context of the issue To avoid any doubt, I disabled the Expanded People Suggestions option in all three possible places: Outlook client on Windows 11. Outlook Web. Global Privacy settings in my Microsoft Account. In every case, the option was disabled and the exported configuration file appeared empty, confirming that the deletion had been applied correctly. Cross‑account contamination → when another account was added to the Outlook client, the contaminated suggestions were transferred and appeared in that account as well, even though those addresses had never been used there. Evidence observed Empty file in the cloud → confirms that the deletion was effective. Desktop client re‑sync → uploads obsolete local data and reactivates the option. Result → the global configuration once again shows suggestions that had already been disabled. Injected email addresses → the suggestions included addresses that I have never used or contacted. These appear to have been introduced by third parties or internal contamination, not by my own activity. Cross‑account contamination → when another account was added to the Outlook client, the contaminated suggestions were transferred and appeared there too. Implications The Outlook client does not respect privacy preferences set in the cloud. Local data takes precedence over global settings, which contradicts modern synchronization logic. The presence of never‑used, injected email addresses raises serious concerns about data integrity and possible external contamination. This may affect many users, not just an isolated case. Reflection This behavior creates the perception that the client acts like intrusive software: even if the user deletes data in the cloud, the client “resurrects” it from its local cache. In practical terms, it is a form of re‑contamination that compromises confidence in synchronization between client and server. The fact that injected addresses appear in suggestions makes the issue even more problematic, as it suggests external influence beyond the user’s own history. Conclusion The cloud should be the source of truth. If a user disables data in Outlook Web and in the global Microsoft Account settings, no local client should have the ability to reactivate it. This finding deserves attention because it directly affects privacy, data integrity, and the coherence of the Microsoft ecosystem. Invitation Has anyone else observed this behavior in Outlook for Windows 11? Have you seen deleted cloud settings reappear after reinstalling or re‑synchronizing the client, or injected email addresses that were never used showing up in suggestions?New Way to Insert Graphics in New Outlook
If you’re using New Outlook or Outlook on the web, you may have noticed a change in the Insert ribbon while composing an email. Microsoft has added a Graphics option to the Insert Ribbon when composing an email. The new Graphics button gives users a single place to insert Emojis, Stock images, and Stickers. I put together a quick breakdown covering: What the Graphics button actually adds Where to find Online Pictures now Which Classic Outlook illustration tools are still unsupported Full post here: https://traccreations4e.com/new-outlook-graphics-button/ If you find this post helpful, please like it to help others. traccreations4e-p26 4/30/2026Auto selecting first email not working
Within the past few days, something changed in Outlook web mail where it no longer automatically selects the first email in whatever folder I'm in, and instead forces me to select something manually. I've always just opened webmail and it defaults to the inbox and auto-selects the first email listed, and I have the reading pane set to show on bottom. Something changed in the past couple days to where that no longer works. No matter what folder I go to, nothing is selected, forcing me to manually select the first email in each folder. I looked through the entire settings area, and I don't see anything to adjust this. Searching online, I see options of "What do you want to happen when you open Outlook", but that may be part of the classic layout options because in the new UI, I don't see anywhere to adjust this. All I want is to have it go back to the previous behavior of auto-selecting the first email in the folder (inbox or any others) when I select the folder. How to I set it back to that behavior? Also to note - in Outlook desktop, it works like it always did (when I open the desktop client, it defaults to the inbox and has the first email auto-selected so I can view it in the pane below), so this appears to only be in webmail. I've tried re-sync, cleared browser cache, and even across multiple browsers, but they all do the same and won't auto-select the first message, so it appears to be some setting in O365 on the web/cloud side, I just can't figure out how to change it.
Attachement date of outlook classic
when i download the attachment from old email, the date of the file, should be today date, but that doesn't happen, it appears the old date of when it was created. In a big folder of downloads i cant find it. This happens in outlook 365, outlook 2016 and Outlook 2024 classic with email 365 account. But in Outlook 2019 classic works perfectly it sava with today date. Should be some configuration?
File Attachment Bug
Hi, I have been struggling with this Outlook bug for months now where every once in a while I am unable to attach any files, even small pdf files, to brand new e-mail chains. I get an error telling me to "remove inline files of large dimensions from this message thread" even though the thread is brand new! I tried all of the workarounds, including switching message format to html (which it was already set to), signing in and out again, deleting all of my cookies and cached files, deleting all and any saved drafts (which I do all the time anyways), and using incognito mode to access Outlook. I do not understand why this happens and frankly I find it unbelievable that this has been going on for so long with no fixes! If anyone has any other advice/fixes please let me know. Thanks!Cannot reset account password
I created an email address for RSVP purposes. I do not remember the password, and cannot find what I wrote it down on, and have never sent an email from it so I cannot provide enough information to recover the account. I have phoned support and all the bot does is refer me to the website reset which does not work. How can I talk to a real person or recover this account?
Personal Microsoft account security code
Dear Microsoft Outlook Support Team, I am currently facing an issue while trying to reset my Outlook account password. I have forgotten my password and attempted to reset it, but I am encountering problems during the verification process. The system is asking for mobile verification codes multiple times, and I am receiving an error message stating that the service is not available. Because of this, I am unable to complete the password reset process. I kindly request you to assist me in resolving this issue and help me regain access to my account as soon as possible. Thank you for your time and support.I Can't Permanently Delete Emails From Shared Mailbox
Anyone else had this issue and fixed it? In the outlook desktop app, I deleted mail from my shared mailboxes inbox and sent folder too I believe. In my shared mailbox, under the deleted folder, I select all the messages and click empty folder to try and permanently delete these emails, but then it just readds it back to the shared mailbox's deleted folder. It also creates a copy in my personal account's deleted folder, and when I delete it from there permanently, it still shows in the shared mailbox's deleted folder. How can I fix it so I can get rid of these undeletable emails in my shared mailboxes deleted folder?Classic Outlook: The People Card Is Not Retiring, Just the Expanded View
One part of this Classic Outlook update could easily confuse people, so it is worth clearing up. In June 2026, Microsoft is retiring the People Card Expanded View in Classic Outlook. The full People Card is not going away. Users will still be able to open the standard contact card. What is changing is the expanded view, which gives users a little more context and a few extra details in one place. It may seem like a small change at first, but these types of updates can still affect how users look up contact information and move through their daily work. I put together a full blog post that explains what is changing, what stays, and where users can still get the richer contact experience. Read the full post here: Classic Outlook Is Retiring the People Card Expanded View traccreations4e-p26 4/7/2026
Internet Subscribed Calendar Refresh/Sync RAGE!!!
Words can't express the rage I feel at Microsoft for eliminating the ability to force refresh/sync internet subscribed calendars on demand. I have multiple calendars that I need to overlay IN REAL TIME to do my job - PTO, work anniversaries, holidays, and work events via GoCo (our ASO), Kayak for travel, and Planner Tasks (Microsoft's own product!) to name a few. Moreover, I like to overlay my personal calendars (Google and Apple) as well so I can get a full view of my life on one screen. Is saving a little money by limiting users to one scheduled sync every 24 hours worth it if it makes your product absolute trash?! Fix this or people will flock to other providers - like Google or Apple - who apparently still care about customer experience. GAAAHHHHHHHHHHHHHHOutlook contact CSV import corrupts existing contacts without warning
Outlook (classic) corrupts existing contacts during CSV import without any warning. When I re-import a CSV exported by Outlook itself (UTF-8 with BOM), the contacts lose their names and email addresses and appear as “Name not available”. Using the exact same CSV content re-encoded as Shift-JIS imports correctly. This behavior is reproducible and cannot be prevented by user actions. It appears to be a defect or a flawed design in Outlook’s CSV import logic. Please investigate and provide an official explanation.Nuevo formato mensaje para borrar los elementos eliminados.
Nuevo formato mensaje para borrar los elementos eliminados en Outlook Office16. Hasta hace pocos días cuando aparecia este mensaje el puntero del ratón se quedaban apuntando a autorizar el borrado (SI). Ahora con el nuevo formato el punreto no lo hace y tengo que desplazarlo para ponerlo encima del "SI". No se si se puede solucionar eso. Saludos.
Attachments to calendar events
I have outlook version 16.106.1 and for some reason the attach file icon is not active. Can I get some advice on how I can activate this so I can add attachments to events I schedule in my calendar. I don't seem to be able to even copy over emails to scheduled events. Any advice appreciated.Classic outlook - Teams add-in not loading
We recently had a partner experience an issue that is causing the teams add-in feature to not load properly in classic outlook when creating a new meeting. For some background info, we are using a Virtual environment within remote desktop running windows 11. Our servers are provided by AWS. The issue only began as recently as December, as far as we can ascertain with the customers information. I have noticed this issue occurs with numerous partners but is inconsistent, as some load and others do not. I followed troubleshooting steps such as an uninstall/reinstall, verifying the load behavior in the registry was set to 3, and tried to re-register the related teams.addinLoader.dll. A colleague did implement a script to the environment task scheduler that will run every time outlook is launched to re-install that add-in as a break fix, but this still requires closing outlook and reloading it to work. I was curious if anyone else had encountered this within remote desktop with classic outlook, and if they had any success in fixing it. The easiest thing, obviously, is moving over to new outlook since teams' integration is native, but we have some that prefer classic. Though, with it being retired in 2029 it may be worth starting the move away while in a remote environment.When will Microsoft fix the IMAP Search BUG in Outlook for Android?
There has been a BUG with Outlook For Android Search and IMAP email accounts for many years. If you use an Outlook or Gmail email address all seems Ok. But if you use a different IMAP email provider, and use Folders to save read emails in, the Outlook Search function will never find those emails in the folders. It will find emails within the Inbox, but the moment you move them to another folder nothing will ever be found. I have reported this to Microsoft many times, and have had confirmation from them there is a BUG and they are aware of it... But the BUG never gets fixed, and the next time I report the BUG they start all over again saying they have never heard of such a BUG and it must be my phone, etc., etc... But a quick Google finds many users have issues with the exact same BUG - I guess Microsoft Support don't know how to use Google??? Anyway, I am stuck in this loop with Outlook For Android Support yet again! So I have a request: CAN EVERYONE PLEASE REPORT THIS BUG TO OUTLOOK FOR ANDROID SUPPORT??? Please use the "Settings/Help & feedback/Contact Outlook mobile support" option within the app, and report you have the "IMAP Folder Search BUG". Maybe, just maybe we can get Microsoft to take this years old bug seriously! (I have found reports of the BUG back to 2019...)Outlook For Android Search Not Working with IMAP Folders
There has been a BUG with Outlook For Android Search and IMAP email accounts for many years. If you use an Outlook or Gmail email address all seems Ok. But if you use a different IMAP email provider, and use Folders to save read emails in, the Outlook Search function will never find those emails in the folders. It will find emails within the Inbox, but the moment you move them to another folder nothing will ever be found. I have reported this to Microsoft many times, and have had confirmation from them there is a BUG and they are aware of it... But the BUG never gets fixed, and the next time I report the BUG they start all over again saying they have never heard of such a BUG and it must be my phone, etc., etc... But a quick Google finds many users have issues with the exact same BUG - I guess Microsoft Support don't know how to use Google??? Anyway, I am stuck in this loop with Outlook For Android Support yet again! So I have a request: CAN EVERYONE PLEASE REPORT THIS BUG TO OUTLOOK FOR ANDROID SUPPORT??? Please use the "Settings/Help & feedback/Contact Outlook mobile support" option within the app, and report you have the "IMAP Folder Search BUG". Maybe, just maybe we can get Microsoft to take this years old bug seriously! (I have found reports of the BUG back to 2019...)"Add to Calendar" functionality in the New Outlook
When a user receives an email with a Calendar meeting attached to it, they are able to click on the dropdown in the attachment and select "Add to Calendar". This functionality is supposed to add the meeting to the calendar without opening the attachment/invite itself. However, when the user clicks on "Add to Calendar", the meeting is displayed temporarily on the Calendar and then disappears. If another calendar meeting is being "Added to Calendar", it doesn't show up at all, even temporarily. Occasionally, the second meeting is added successfully, however, the first meeting then disappears. This behaviour is reproducible using different, independent accounts and devices - personal devices, corporate devices, personal Live accounts, corp email accounts, etc. The only thing that does work is to open the attachment and use "+Add to Calendar" feature from the invite. Any ideas on what is causing this or how to address this?
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