Recent Discussions
Suspicious calendar invite
Hi, Today, when I open my Outlook, I got a 16-week overdue calendar invite reminder pop-up (screenshot attached). The calendar event is dated 23 Aug 2025. From admin email trace, I found out that the email was sent 19-Dec (today). Suspected of phishing or scam activity, I attempted to open the calendar event to view the content and the sender's email address. After I double click on the calendar invite, the email kind of hang/loading. I immediately go to Windows Task Manager > End Task, afraid that there is some malware running/executed. Since I did not manage to open the email, without clicking on any URL links or Attachments, will there be any possibility of any infection (malware/spyware...) by just opening the calendar invite? Thanks.I can't log in to my Microsoft account
This is incredibly frustrating, to put it mildly. Over 48 hours ago, I changed the passwords for my three email accounts. Once I made the change, I could log into Hotmail and see my emails and everything. Now, when I try to access them through my mobile phone, it says the password I'm entering is incorrect (obviously, I'm entering it correctly for each account). I also had access on my PC. Just in case, I thought, "Okay, I'll change it again," and when I try to change it through my mobile phone, it says "Not available at the moment, please try again later." I thought it was just a one-off... A while passes, I try again, and it still says the same thing. On one of the accounts, after trying several times with the code they sent me, it locked the account. They told me to wait 24 hours and it wasn't fixed. Then they told me to wait a week because after so many attempts to remove the "block" (you can check if it's blocked by entering it in the help section)... Are we crazy or what? This afternoon I spoke with Spanish support, and the woman who helped me really tried. We tried to log in and change the password through a VPN, but this time I didn't receive the code, so she opened a ticket and escalated it to a higher level, telling me to wait 3 to 5 business days. I know what that smells like: wait and then the same thing again. The real surprise was that I couldn't access my other two accounts for 48 hours, so I thought, "Okay, I'll check." I entered the password correctly, but it still said it was incorrect (even though it was correct), and I tried mobile verification, but it wasn't available... even using a VPN. I checked the status of both accounts in the help section, and they said there were no problems with them. Why am I never going to be able to access my three Hotmail accounts again? What's the solution? It doesn't matter if I use a VPN, if the account is blocked, or if it's unblocked. It's always the same. It doesn't accept the correct password -> you try to reset it -> you don't receive a code -> if you try again, it blocks you. Can someone tell me WHAT I NEED TO DO TO FIX THIS ATROCITY? Because waiting is clearly pointless, since the other accounts aren't blocked and I can't log in or reset my password. Furthermore, the account I blocked for trying to access it was unblocked after 24 hours, but it was still the same until it was blocked again. The other two accounts have gone 48 hours without me trying to log in, and I'm still stuck. MICROSOFT, do you plan to offer any solution other than "waiting"? I'm sorry if my English isn't very clear, I'm Spanish and I use a translator
Copilot options are disabled on Mac
I have a Copilot Business and also a Business Standard licences that give me access to desktop apps and copilot on them. I Word it works fine, but on Outlook the Copilot button (top-right select box) shows options like Coaching, Draft and Settings disabled, when in a new message. When replying, the same button shows Reply and Summarize disabled, but Chat and Settings enabled. On the web version everything works. I have already updated to the latest versions and made a check license to make sure all features are ok. What can be missing here? Thanks.
Account Recovery Request
I've been trying to recover my hotmail.com email address. I was able to reset the password using my mobile number. But when I sign in again, it is blocked again. When I try to recover using my mobile number: (Try another verification method. That verification method isn't working right now. Please try another method.) I submitted 3 recovery forms already but were unsuccessful. My hotmail.com account is only being used as a receiving email address of important bank emails. I don't remember sending any email. I need help to call or chat with support.Mail Merge in New Outlook
I finally used Mail Merge in New Outlook. I haven’t been able to find any official documentation since the feature was released in December 2024. For anyone who’s been curious or struggling with how it works, I’ve captured my learnings in a detailed blog post and walkthrough video. 📘 Blog Post: Mail Merge in New Outlook: What You Need to Know - TRACCreations4E 📺 Video: https://youtu.be/x-o72L0tSHs Also, the advanced functionality is on the Roadmap for August and September. Microsoft 365 Roadmap | Microsoft 365 If you find this information helpful, please mark it as the best response so others can benefit too. TRACCreations4e 3/24/2025PST Export in New Outlook: Progress Update and Current Capabilities
Microsoft has started rolling out PST export support in New Outlook for Windows. While this feature is not yet fully complete, the core mailbox export workflow directly in New Outlook is now functional. Calendar and Contacts remain read-only in the resulting PST file, but the export process is stable enough for early adoption scenarios. This post and the video walk-through cover the current end-to-end experience, including: How to check the mailbox size before initiating the export Exporting the entire mailbox or selecting specific folders Practical guidance for organizing, naming, and managing PST files Full step-by-step guide and video demonstration: https://traccreations4e.com/export-mailbox-to-pst-new-outlook/ If you’ve tested PST export in New Outlook, what has your experience been so far? Any issues, limitations, or reliability considerations others should be aware of? #traccreations4e-p25 12/8/2025
Seriously, with Full Screen Messages
Stopped using Outlook a year ago over the fact that when you click on a message it only opens about a quarter of the screen. Thought by now it would be fixed. What gives? Don't want to go back to old Outlook on PC as it's slow and hangs in the background and you have to kill it in Task Manager all the time. Any fixes for getting messages to open full screen? Appreciate any ideas and thoughts.
My Outlook classic is not working properly
Earlier this year I had MS Outlook classic set up -after installing Office 365 for two mail accounts: a) BT internet and b) G-mail and an Exchange account. Presently the calendar is synchronized via this Outlook Exchange acct. Now the severe problems which now only occur on my new Dell Optiplex Deskpro and NOT on my new Dell Inspiron notebook: When I minimize Outlook to run in the background I am unable to get it back on the screen and access it. When then running the Task Manager it is not visible as running. When then trying to restart the computer it states that Outlook is still running!?!? As from today I am unable to delete items through clicking the delete bin button, which – by the way – appears in red!? Also: Outlook also produces a large array of Synch errors in both accounts: Why – that can’t be right. A brief proper function of Outlook can only be achieved by 1. Repairing both accounts and then2. Restarting the computer. I would be very grateful for any remedial suggestions or direct help. Thank youHow to Update New Outlook's Custom Dictionary
I had a user to ask about how to update Outlook's Custom Dictionary. She had noticed that many of her Classic Outlook brand terms and acronyms were missing in New Outlook. You may not realize that New Outlook uses RoamingCustom.dic file and has its own custom dictionary. This file is stored in the cloud. Classic Outlook uses Custom.dic file and is saved on your local computer. Both dictionaries can be updated through Microsoft Word. In this blog post, which contains a video, I explained the differences between the two dictionaries, where they are stored, and how to build your dictionary in New Outlook. #traccreations4e-p25 11/24/2025Unable to get SMS verification when trying to reset Outlook account password
This is the error message I get, it's in Swedish but it says that the verification method doesn't work at the moment. Has anyone else gotten this issue? What's the solution for it? I don't have an alternativ mail to use for getting the verification code and any manual account reset hasn't worked out either.
Cannot unlock my Microsoft account, SMS verification not working
Hi, I need help with a blocked Microsoft account. When I try to sign in, the system asks for my phone number to unblock the account. The first SMS took too long to arrive and when I tried again I received an error message and cannot retry. I tried another phone number but I did not receive any SMS and now I cannot use my original number again. I tried all support options through https://support.microsoft.com/home/contact . I changed my password twice, completed the account recovery form, changed the password again, cleared cache, switched networks, changed browsers and used incognito mode. Nothing worked. When I enter my main number, it shows “Something went wrong” and does not go to the next step. When I use another number, I receive the “Try another verification method” error, even though no other method is available. My account is still logged in on my phone, but I cannot unlock it on the web or on other devices. I have had this account for more than 10 years and everything is linked to it. I even created another email to contact Microsoft Support, but it always redirects me to the same link and I cannot open an actual support ticket. Could someone from Microsoft please help me unblock my account or escalate this issue? I can provide any additional verification if needed. Thank you.AutoArchive working but not for Delete Files folder
I'm trying to create GPO for Outlook to enable AutoArchive for all our users to delete Outlook messages older than x months. I've created the GPO and allocated it. Outlook for the affected users appears to show the correct AutoArchive settings for each folder. The AutoArchive prompt appears and runs when expected. The majority of folder's messages older the x months disappear with the exception of the 'Deleted Items' folder. No messages removed from there. Why is this? I have no control over the server so can't set up deletion from that end. I've been told nothing on the server is stopping the Deleted Items from being removed. Windows 11 Education 24H2, Outlook from Office LTSC Pro Plus 2024. Any suggestions welcomed. Thanks.
COLUMNS IN OUTLOOK DOESNT STAY CONSTANT
When searching for an email, ''all columns'' are shown...and one has to ''delete'' 50% of the columns?...and ''add'' the ''TO" column (which I regard to be the most important)? How can i set my colums to the normal list of ''attachment, from to subject, date and size'' only? The multiple ''other columnsare useless to me...especially when ''searching'' for a particular email. Please help with info on how to ''stabilize'' my column selection?
Locked out of account
Hi, I was trying to redeem an Xbox gift voucher when I got locked out of my account, I followed the steps for “ Enter your phone number, and we'll send you a security code “ and that worked the first time. When I tried again with the gift voucher I was locked out again. Now I’m getting the Try another verification method but there isn’t another option for me to select. I tried to contact support and they said 1-3 weeks for a reply, then I got an email and it said 5 days. Surely I can’t expect to be locked out of my account for 5 days? I have my email and password and access to my backup email but can’t login? Can someone please help. Thanks, CormacChanging fonts in Outlook - drafting messages
Recently I have found that Outlook changes the font on my. I have all my preferred fonts described in Options, Stationery and Fonts, but Outlook ignores this sometimes. Example from today: I am writing an email in my standard font which is Calibri 11pt. I place my cursor at the start of the email to insert a new line, and the font for this new line is Aptos 12pt. Aptos 12pt doesn't feature at all in my stationery settings... The same thing often happens when pasting into an email - even when I paste text only (which should have no format attached and therefore should use the existing format of the line I'm on...Outlook for Mac not showing attachments in a separate window
When composing an email in Outlook, all added attachments are visible in the main interface. However, once I pop out the message into a separate window, the attachment section becomes blank, and I can no longer see the files I’ve attached. Environment: Microsoft Office for Mac Version 16.103 (25110922) OS: Tahoe 26.0.1 MacBook Pro 14 M4 Pro (Nov 2024) In Main Interface: In a Separate WindowNew Outlook Mail Templates – Demo + Step-by-Step Guide
New Outlook now includes a fully updated Mail Templates experience that supports images, tables, links, and modern formatting — unlike the older My Templates add-in. You can also import OFT files and even forward templates to colleagues using Forward as OFT. A few important notes for anyone upgrading from Classic Outlook: Templates created, revised, or saved in New Outlook are cloud-stored only These templates do not appear in the Classic Outlook Templates folder New Outlook templates cannot be used in Classic Outlook If you want a local copy for backup, the blog post below includes a simple download method If you're migrating from Classic OFT templates or evaluating the new workflow, these two resources walk through the entire process: 📌 Full video demo: https://youtu.be/uC0ZkCQyJuc 📌 Step-by-step blog guide: https://traccreations4e.com/new-outlook-email-templates/ Hope this helps anyone exploring New Outlook’s modern template workflow. Feel free to share it with your team. Many users have been waiting for this feature before entirely switching to New Outlook. #traccreations4e-p25 11/17/2025
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