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PST Export New Functionality in New Outlook For Windows

Teresa_Cyrus — Sat, 12 Sep 2026 13:46:54 GMT

New Outlook for Windows PST Export has received a useful update.

You can now choose between:

Export Copy to PST (the standard method)
Export Move to PST (new)

Export Copy to PST is the method we already had. The exported items remain in the mailbox unless you delete them manually.

Export Move to PST is different. It exports the items, then automatically moves the originals to the Deleted Items folder.

The two options serve different purposes, especially when deciding whether you are creating a backup or archiving content you no longer want to keep in the mailbox.

I created a short walkthrough showing the Export PST Move vs. Copy process, Deleted Items behavior, and when to use each option.

👉🏾Watch Video: New Outlook: Move to PST vs Copy to PST — What's New & When to Use It

If you use PST files in New Outlook for Windows, I’d be interested in hearing which option you expect to use most: Export Move to PST or Export Copy to PST?

For the full PST Export process,
- Watch this video: New Outlook PST Export: What You Need to Know in 2026

- Read this blog: How to Export Mailbox to PST from New Outlook (Complete Guide)

If this post was helpful, please like it to assist others.

traccreations4e-p26 9/12/2026

Changes in gmail.com sync into outlook but any changes made in outlook don't sync

wtenbroeke — Fri, 11 Sep 2026 13:22:52 GMT

Hi , I have a gmail account linked to my outlook which I've used successfully for several years. This week, changes made in outlook are no longer replicated in gmail but changes made in gmail replicate into outlook. I've removed and readded the account, restarted outlook, removed the account from gmail and readded it but it's made no difference and it's driving me spare. Can anyone help...?

[Outlook App] Junk Email folder keeps having junk nonstop

ayakaku216 — Fri, 11 Sep 2026 12:32:42 GMT

This happened to my Outlook desktop app lately. This (a screen recording) does not look normal. What is the issue? My Outlook Web does not have the same problem.

*edit: I recorded it again when I emptied the junk email (the icon indicating loading circles) folder and the number in junk email goes up exponentially.
https://drive.proton.me/urls/H8355192BM#BmI1SceFACI8

No Emojis In outlook.com

Ken_Ohrn — Thu, 10 Sep 2026 22:26:26 GMT

Using the latest Win 11, Edge and Chrome, any emoji search comes up blank (see screenshot).

Dormant @outlook.com emal address

drscottadams — Thu, 10 Sep 2026 17:41:15 GMT

When I try to look into my old @outlook.com email address I get a message that it does not exist. When I try to create the exact same email address, I get a message that it already exists. I read something about unused accounts being archived. Any advice will be appreciated.

In Outlook MacOS, users can't drop attachments in the middle of the 'Attach Files' box

bobbyeagle — Thu, 10 Sep 2026 00:45:56 GMT

In Outlook MacOS, when you click and drag a file into an email to add it as an attachment, an 'Attach Files' box shows up.

This box is intended to have files dropped anywhere in it, and the UI design communicates this effectively to the user.

However, you actually can't drop files into the middle of the box over the icon.

Microsoft should fix this for a more seamless user experience in Outlook.

Video provided showing the issue.

El acceso al email de hotmail desde un PC no me abre la ventana de la contraseña

JSVALLADOLID — Wed, 09 Sep 2026 12:22:07 GMT

El acceso al email de hotmail desde un PC no me abre la ventana de la contraseña. Pongo mi usuario, pero al continuar a la pantalla de la contraseña, se queda en blanco la ventana. Sí accedo al correo porque lo tengo configurado en el móvil, pero en la web de un PC, no.

Combination of Gmail and non Gmail Email in Desktop Classic Outlook - effect on SENT mails

Thurza — Wed, 09 Sep 2026 08:15:23 GMT

I use a combination of Gmail and non Gmail (IMAP IONOS) email addresses in Classic Outlook on my laptop. I have to turn off the option to save sent emails in a SENT folder so as not to get duplicates of all the Gmail emails and have set up Rules for each of the non Gmail email addresses to save sent emails in a SENT folder. This works fine on the laptop.

But I also have all my email accounts set up in an Outlook app on my android mobile phone. (The same occurs if I use the Gmail app on the phone). I can see the outgoing emails that I send with the non Gmail accounts from my laptop on my android, but not the sent emails.

I spent several hours "talking to" an AI yesterday trying to solve this, to no avail and I am hoping that a real live person is more succesful! All help gratefully received. Thank you.

iCloud for Windows Contacts sync issue with Outlook Classic (Part of M365 package)

mad_tekee — Tue, 08 Sep 2026 16:03:20 GMT

I have lost count the amount of times I see iCloud Sync issues cropping up with Outlook Classic (M365) but they never exactly describe the issue I am having.

After uninstalling Outlook, iCloud for Windows, re-installing and enabled / disable the AddIn/ re-enable it for iCloud I've run into a brick wall I think

So iCloud for Windows partly integrates with Outlook Classic - but I have an issue where the correct Sync'd contacts are appearing in the Contacts tab of Outlook and I enable that as an Address book by ticking the box in Properties.

I give it a specific name

Then open the main Home page of Outlook and start to create a test mail.

If I open the Address Button on the main ribbon I can see the Contacts list name for iCloud and open it.

Problem is it is not the correct list.

It looks like a very old iCloud Contacts List - but where on earth is Outlook getting this old list from ?.

The list is the same name as that one I just gave it under Outlook Contacts management page, but I can never get the correct sync'd iCloud contacts list to appear using the Address Button.

Can anyone point me in the direction of where this old iCloud contact list is being stored within Outlook Classic ?.

If I remove iCloud for Windows it is still there under the Address Ribbon button.

Any help here welcomed !

.live Account Recovery

loganoneill — Tue, 08 Sep 2026 15:40:30 GMT

My email in the .live domain was deleted due to inactivity. I have a third party account that is sending recovery information to this email address. What options do I have to recover messages that are being delivered to this email?

I'd like to either have the email address recreated, free up the domain so that I can recreate the email, or have emails that are being sent to this address forwarded to my current email. I've tried reaching out to microsoft, and have put in a privacy request as well, but haven't had success. Are there any other options I can try?

New Calendar on Android has two big regressions

JayAtNFT — Tue, 08 Sep 2026 01:47:05 GMT

I got an Outlook update on Android (Samsung S20 FE) two weeks ago, and two things now don't work that have worked for years:

When selecting in the middle of a long event title, the cursor stays where I touch, but the title textbox moves back to the beginning. I have to scroll back to where I want to edit.
I cannot get to the last 2 or 3 characters of a long event title. There is no space to the right of the text box, so when I touch on the very right edge of my phone, I select a letter 2 or 3 characters from the end.

Import function in Outlook Classic - won't import emails on Microsoft exchange server

BEH1 — Sat, 05 Sep 2026 23:20:14 GMT

Hi.. I am attempting to import a folder (.pst file) which has no current emails but does have 4 emails that have been

moved to the Microsoft exchange server due to (age ??) . So, opening up the folder there are no emails displayed but when I click on the link to the exchange server I can see all 4. However, when I export the folder then import to another account the emails are not imported.. the folder is empty..

So, have I missed something or is this not possible ??

thanks BEH

Gmail email works, but Google Calendar stopped syncing

jmcmahon424 — Fri, 04 Sep 2026 19:04:00 GMT

Gmail email works, but Google Calendar stopped syncing in both directions in New Outlook. Existing cached calendars remain, but newly created Google calendars and events do not appear. Outlook-created Gmail events and meeting invitations are not transmitted to Google. The issue persists after removing and reauthorizing the account with full Calendar permissions and occurs on two computers.

Microsoft Outlook Support

Oregontrail — Fri, 04 Sep 2026 17:09:51 GMT

Hello, I’m currently unable to open a new support request because my account appears to be stuck behind an active case lock.

My most recent service request was closed without hearing from anyone, and the previous request is still open even though I have not been contacted about it. Because that older request remains open, the system will not allow me to create a new support ticket.

Could you please manually close the open request (#7108234781) or otherwise clear the active case lock on my account? Once that is resolved, I will be able to submit a new support request for the ongoing issues with my calendars, archives, safe/block lists, contact list.

Thank you for your help.

OFFICE 2026

mbriscoe — Thu, 03 Sep 2026 21:06:11 GMT

I have just installed OFFICE 2024 on a new laptop, replacing my sick old laptop that had OFFICE 2019.

I still seem to prompted to buy or us OFFICE 365?

Does the "this product will not be updated just refer to 365 and not my 2024.

Still trying to make sense of the new OUTLOOK!

Also One Drive - it has installed a folder with my initials and does not seem happy about it but I cannot rename it?

New Outlook won't connect to Gmail

ScottC70 — Tue, 01 Sep 2026 23:21:16 GMT

Hello. This is the error message I'm receiving. I've uninstalled/reinstalled New Outlook, but it still won't connect to my Gmail. Any help is appreciated.

{"SessionId":"6abc36b9-ef4c-e34e-9ae0-bc1b7ed4b171","Timestamp":1788304255351,"Error":"INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE"}

Getting Error message when trying to login

pjMelco177 — Mon, 31 Aug 2026 11:27:16 GMT

When signing in to mail email, I get a message saying "Some went wrong Please refresh the application". I've never seen this before. Assistance desperately needed....

Signature image not showing up properly on email to other providers.

melodyhuxtable — Mon, 31 Aug 2026 03:28:42 GMT

Hi, I have created a signature for my email, as I am setting up a business.

I have attached my logo into the signature, which is saved locally and put into the signature via the Insert Image button.

When I send test emails to my personal Gmail account, it displays as either the CID in brackets or the alt text in brackets if an alt text is set.

The image is a JPG but I have also tried PNG to see if that works.

How the signature looks in Outlook (and when being received in Outlook, tested with another Outlook email):

How it gets received in non-Outlook email providers:

It also attaches the image as an attachment rather than inserting it in the text, and it creates an attachment called noname, which opening it up seems to show HTML code along with the signature details and other things that text editors cannot display as text:

Also to note, I have set up DKIM, SPF and DMARC to see if its an issue with mail authentication.

Is this an Outlook or signature issue? Or is this an issue with Gmail? I tested with a different business email which also uses an image and text with formatting, and it displays as expected, with the formatting as well, in my Gmail.

Thanks in advance

Microsoft Authenticator - after toggling Screen Lock on Phone

AmeethPaul — Thu, 27 Aug 2026 15:15:41 GMT

Hello all,

I am going crazy over this and really need help urgently. I made my account 'passwordless' and depended on 'MS Authenticator App' to login.

I was trying to take back up of my phone and thus turned off screen lock temporarily. When I turned it On again, MS Auth app won't let me sign-in. So, I tried to use the copilot and it asked me to use my 'account recovery code'... which I did and then this is the message I get:

----------------------------------------------------

Because you turned on two-step verification, you need up-to-date security info to sign in to your account. During the waiting period you will not be able to sign in to sites or services with your Microsoft account, but will be able to sign in to devices or use your existing app passwords.

You can avoid the wait by:

Using a trusted device. If you have a device that doesn't require codes, use it now and update your security info.

Finding your security info. Any chance it isn't entirely lost? [I just need to reattach/re-enable phone auth/my account using a QR scan]

-------------------------------------------------------

Copilot also asked me to remove the hotmail account from my auth-app, restart the phone and try to access the security page to scan the QR code and re-enable the auth through phone.

Now here's the thing. Although I am in my email account [it was already open in my browser - and it did not log-off automatically] I am unable to access the security page on my microsoft account unless I approve it via my Auth App. And my Auth App doesn't have the Hotmail account, because Copilot asked me to remove it and re-attach it. I'm stuck in a loop.

Text Messages are limited to few attempts, so no luck there either.

google tasks

mindapolis — Thu, 27 Aug 2026 14:08:29 GMT

Hi, when I'm on my google calendar, on the Web I can create tasks. However, in Outlook those tasks won't show up but my emails will. What gives?