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PhilU115's avatar
PhilU115
Copper Contributor
Mar 13, 2026

After all these years, why is Outlook's "contacts" so BAD

Click on "New email"

Click in the "To" box, adn start typing ....

Outlook (sometimes) provides a drop-down of contacts that it thinks you're trying for...

 

It's this. This list is less than useless.  And has been for years. And years. In fact, it's never been any good or use. It just puts up random names/addresses that may r may not have any similarity to what you've typed.

It's hard to fathom why Microsoft has let this "feature" remain so bad and useless for so long. Surely you can do better than this?

1 Reply

  • Could you give some examples and context of your issues with the Contact Suggestion feature?

    Are you in a corporate environment with Exchange or Exchange Online, or are you using it with an Outlook.com IMAP or POP3 account in a personal environment?

    Also, are you using New Outlook or Classic Outlook?