Forum Discussion
Excessive Spam, Junk Mail from "geeksquad" email address?
Experiencing some frustration with the following, and thought to see if anyone else is having this issue and/or have found a solution.
I've been getting an excessive amount of spam/junk for the last two months, and the majority of it is arriving directly in my inbox. While some of the messages do not have email addresses that I can see (and thus, I frustratingly can't add them/their domain to my spam/block list), the largest number is coming from the email address geeksquad@emailinfo.geeksquad.com
This is obviously a "known" and "safe" email address for BestBuy's Geeksquad. I was reluctant to add it to my "Blocked Senders and Domains" list because I wouldn't want any legitimate BestBuy purchase/reminder/receipt emails being permanently blocked.
Sadly, the number of emails haven't gotten so bad, I unfortunately ended up doing just that. What's more, I also removed the same email address from my "Safe Senders and Domains" list.
Despite this, I'm still getting tons of spam from the above email address, and most is still arriving directly to my inbox. I'd be happy to just have these email redirected to my junk/spam folder at this point, but it's all becoming quit maddening and annoying.
Has anyone else experienced this phenomenon and/or was able to "fix" this from happening?
Thank you, and appreciate your collective insight.
94 Replies
- The Outlook rule didn't work for you?
You might want to try a freeware app called MailWasher. It allows you set up rules pretty easily. It honors things like domain blacklisting that seem to be hit or miss for Outlook. There are also e-mail filters to automatically delete certain phrases found in spam such as Orangetheory, canvas prints, Tommy Chong, LeafFilter Partner, etc.. They are all automatically deleted now. It's a pretty good tool.- No, the thing I posted above works perfect. When I get bulk spam from a domain like geeksquad.com. Normally the info, the actual address is different. So, anyone emailing from geeksquad.com is automatically deleted.
Try this, this is the way I have managed this. Just be careful as if this keyword is anywhere the message, it will delete it. You will need to add a keyword that each "spam" uses. I have list of like 15 or 20 built up now, and I see 0 of them, I even went into the spam folder picked one that I got tons of emails from and added them to this and never even in my spam folder.
Rules> New rule> Under "Add a Condition", pull down the menu and select "Message header includes" and put in, for this example, "geeksquad.com". For each spam, I would do the same for their email address, normally spoofed. Do NOT put the whole email, just the ending "doman.com" etc.
Then go to "Add an Action" and select "Delete".This will also stop those who use different emails but at the same domain.
From this point forward, geeksquad.com emails will never be seen again, add who you want to stop to your needs.
This was done on Outlook.live.com
- You offer us the ability to block by email address, but the spammers never use the same address. But most use the same subject line; Let us block by subject line or by words. I live in an apartment and will never need gutters or replacement windows or home warranties. By highlighting part or all of the subject line , we reduce the junk mail. And let us do this in bulk. Go into email, hightlight the parts we know we will never use, then block all of them.
Ok, I get all email "geeksquad AT emailinfo.geeksquad.com" (replace AT with @)emails going to Junk mail. I want them to be automatically deleted.
I created a rule, email: "geeksquad AT emailinfo.geeksquad.com" and action: delete. They do not get deleted, they just got in my junk mail that is all great but, I see at least 50 or more a day from "geeksquad AT emailinfo.geeksquad.com"
Trying to find valid emails that were counted as spam is hard, I have deleted valuable emails because of this. Yes, I am putting @ not AT I could not post the email here, it would block it.
How do I get the web client to automatically delete emails based on the email address, even if it's in spam ?
Clicking Unsubscribe? I tried that for weeks, and it never stopped, now I get 10-30% more junk from them, complete BS and invalid unsub link. How do I fix this problem ONCE AND FOR ALL.I created a rule, email: "geeksquad AT emailinfo.geeksquad.com" and action: delete. They do not get deleted, they just got in my junk mail that is all great but, I see at least 50 or more a day from "geeksquad AT emailinfo.geeksquad.com"
That won't work. You need to make a "header" rule with "delete it" as the action. Then include anything else in that rule you want deleted. I added the geeksquad spam address along with many others. You can view the header by opening up an e-mail (not preview pane) File>Properties: Internet Headers. I copied/pasted into Notepad so it's easier to read. Some may still get though. You may need to view headers, add to your list, and "run rules now" to clean up. Obviously this has the potential to delete legit stuff if you're not careful, so choose what you put in the header search text with care.
- Check outlook.com account, privacy, apps and services and remove app you do not recognize or no longer want to give access to your email.
- i used the sweep function and sent all current and future emails from that address straight to trash. blocking, marking as junk, everything else basic did not work. you have to log on with a computer to use the sweep function. it's the best thing they ever added to this email.
- There is no "sweep" function on my desk top computer
login on a browser, not the app that comes with your PC. then you should see the following items on the top. sweep should be there. GorgeousOne
I think it has to do with the GMAIL app on the phone. I switch to Outlook app which I do not prefer but it seems to have eliminated the spam email. I will report back tomorrow.Zeromus
- You will find when you block/flag that email address it is your own email address that appears in the junk dialog box.
Select "junk email options and add that email address manually. At the same time remove your email address from the junk mail list.
Dennis 88 TLDR: I set up a rule based on message headers and it seems to work.
I started getting flooded with these emails 2 days ago and quickly ended up here when I looked into it. Odd that the same thing happened to others almost exactly a year ago... Anyway, like many of you, I had already tried creating various rules, even blocking the entire geeksquad.com domain. As we've seen, the messages keep coming, right to the inbox; neither junk nor block rules seem to work like they should here so it's clearly something Microsoft needs to address. Maybe they inadvertently removed a filter they already had in place from last year?
Anyway, since I didn't see a solution anywhere--here or elsewhere--I looked at the message headers and noticed that the ones I hadn't deleted yet all had the following line in common:
Return-Path: email address removed for privacy reasons
A quick search showed that this is a known malicious domain, so it seemed a good choice for a block rule. I don't get actual Best Buy emails, but for those that do it might be better this way than filtering on geeksquad.com. I set up the following rule to test:
If the header of the message contains the words 'ivoryges.com', move the message to folder 'Junk Email' and stop processing more rules on this message.
And it works! As soon as I ran it, all the relevant messages in my inbox (the handful I hadn't already deleted) moved over to my Junk Email folder, so I'm posting it here in case it helps anyone else out. I got one more while I was typing this and it was automatically filtered as well, so I'm cautiously optimistic so far. If this works for a few days, I'll change the action to "permanently delete it". I set it up in the web version, live.com, but it synced to the Outlook client on my desktop and is editable there so you should be able to set it up either way.
Now, I don't know if that same domain is present in anyone else's email headers, or whether they change it periodically to get around this sort of filtering, so this may or may not help anyone else. I figured I'd put it out there just in case it's useful and because I hadn't seen an actual solution anywhere yet. If the above domain doesn't work for you to filter on--or if it stops working in the future--you may want to look and see if there's a different one being used in your headers. See https://support.microsoft.com/en-us/office/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c for info on how to view message headers in Outlook (client or web).
Good luck, and hopefully this will help some people until Microsoft enables/reenables what they need to on their side.
Probably the best advice on here! Use a header rule. I viewed properties of the header, copied everything to Notepad so I can see it. At first I was doing the whole "Return-Path:" line that included the e-mail. Then I just started by picking up other items. Like reoccuring subject words "CBD" "Tommy Chong" or "USAWildSeafood." I have it set to delete them and it works.
While that solution works, this would be a never ending task to stop these e-mails. I have also downloaded a freeware app called "MailWasherFree." Once you have it set up and running, it allows you to flag what's spam and what isn't. You can enable FirstAlert which compares e-mails against an online database. It has a learning engine which assigns an evaluation score to e-mails. You can set it up to hide them. It does domain blacklisting and it works. I haven't gotten any "geeksquad" e-mails. I have tried a few others and this one seems to work the best. This app really fills in shortcomings in Outlook.
Spammers are aggressive. You have to be as aggressive in return to combat them.
rsc123az this worked like a charm. Thank you. I encourage others to set up this rule.
Because I get so much spam, I have my Outlook.com mailbox set up so that only people on my allowed senders list can get through. Everything else goes to junk. It took me a looong time to set it up but once I did, it worked like a charm -- for awhile anyway -- until these "geeksquad" emails started getting through. (And as others have said, regardless of the sender address, the actual email content has nothing to do with Best Buy. The content is seemingly random and all over the place, from coupons and ads to malicious phishing attempts)
To try and combat this I added this geeksquad address to my blocked senders list, and also added a rule that moved anything from that address to junk. It didn't work. It's like when confronted with these emails, Microsoft's mail processing logic totally breaks. Microsoft, please fix this.
This is a great alternative solution. Thanks.
These marketers get smarter every day. They will change up their tactics. I still recommend that you Report Junk emails to Microsoft with the hope that their security & spam team address this annoying issue.
And, users should flood BestBuy & GeekSquad sites with dissatisfaction of spam emails.
Website: https://bestbuy.com/support
Scroll to the bottom of screen, select Feedback./Teresa
I keep getting breakthrough junk/phishing emails just like this. They change the company, etc.
Zeromus Same problem. Now I am receiving hundreds of emails every day and, no matter what I try, Hotmail (or Outlook) is not blocking them. I cannot send emails from the account; the system is giving me an error message: "There was an error sending your message". The account is totally useless!
I just started getting 40-50 @emailinfo.geeksquad.com spam emails a day starting yesterday. I've had my hotmail account for over 17 years and this is the first time I have been hit so hard by spam and I cannot stop it. I've tried EVERYTHING mentioned on this board including creating rules, set up spam blocks, set rules on both the web side and the Outlook client side, etc., etc., etc. and nothing works to stop the spam. I was an email administrator for two large corporations, and more recently a large hospital chain, so I'm familiar with email, smtp, spam appliances, firewall rules, etc. Obviously Microsoft is the problem, they are allowing the spam to come through, and their spam rules are not working - something is really wrong with this, it's almost like someone on the Microsoft messaging team was paid to "remove" the spam filter for this address periodically.
