Forum Discussion
No New Folder Creation?
I'm in Mac Outlook 16.112, using Legacy view.
I'm trying to add a new sub folder and that option is disabled on every right click menu I can find, and doesn't appear in any ribbon menu.
What is going on? I have quite a few subfolders, all created using the right-click option. Why is that suddenly unavailable?
This is incredibly frustrating.
-Monica Sandler
Director of Customer Success
EstateWorks Systems
4 Replies
Monica, while this is cumbersome, I did switch to Outllook, set up the folders, then went back to Legacy and the folders are there. I, too, do not care for the new Olook, but this work around worked for me.
I am having the same problem. I also have 16.112.4 update.
Folder creation is supported in Outlook for Mac, so every New Folder command being disabled is not expected behavior. Make sure you are in Mail and right-click the mailbox address or a mail folder, not Favorites, a search folder, Calendar, or a shared folder where you lack create permission. Then try creating the folder in Outlook on the web or webmail. If that also fails, mailbox permissions are the blocker. If web creation succeeds, update Outlook, restart the Mac, and switch from Legacy Outlook to the current Outlook; legacy support ends in October 2026. Let the new folder synchronize back. If one account is affected, remove and re-add that account after confirming all data is server-based. If the option stays disabled, use Help > Contact Support and include the account type and whether top-level and nested folders fail; reinstalling should not be the first step.
Thank you Jamony, I am also an MCT. I know where to click or R-click to add a folder. It is not working, that is why I posted this. I have already attempted to create it in the web interface - we use business Gmail, not O365. Gmail lets me add it, but it doesn't reciprocate by showing up in Outlook. I do not care for new Outlook, I stay in Legacy. If adding folders only works in the new interface, that is a severe failure. It worked 7 years ago when I created this account and connected it to Outlook for Mac, why would that suddenly change or be taken away? Why is it the Mac version of MS tools are so different and convoluted from the PC version of MS tools?
