Forum Discussion

pjMelco177's avatar
pjMelco177
Occasional Reader
Aug 31, 2026

Getting Error message when trying to login

When signing in to mail email, I get a message saying "Some went wrong Please refresh the application". I've never seen this before. Assistance desperately needed.... 

1 Reply

  • ginnywolfsbe's avatar
    ginnywolfsbe
    Occasional Reader

    I have the same problem after logging in to Outlook.com. I enter the user id and password and the message appears.  There's a prompt to refresh the application, but I get the same results. Here's the detailed error message:

     

    UTC Date: 2026-08-31T18:59:38.321Z

    Client Id: 3751E09152BF4D3FBFFD8AF4C2AF62B3

    Session Id: 6218c8d1-998c-40bb-8a1f-420099bc1bf4

    Client Version: 20260821009.09

    BootResult: fail

    Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined

    err: Error: 500

    esrc: StartupData

    et: ServerError

    estack: w@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806

    165332/E/<@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520

     

    st: 500

    efe: CH5PR04CA0004

    reqid: cfc5f1b3-6c9b-c5d1-e4b2-345bab97608a

    cv: lXfFiYMSIRiH62d8XVEwc9.3.1.1