Recent Discussions
New Outlook ignores the "default from address". Always uses the mail account you were last viewing.
TL;DR: When you click a mailto: link or use a share button in your web browser, New Outlook for Windows ignores your "default from address" and uses whichever mail account you were last viewing. The Issue: Whenever one comes from an external app to start an email, like the "Share" button in the web browser or just clicking a mailto: link on a webpage, the New Outlook creates a new draft message. But for the "From" address, it completely ignores the "Default from address" (Settings > Mail > Sync email) and automatically uses the email account one happens to be viewing at that moment. This is a problem. It creates a risk of sending stuff from the wrong account. Furthermore, one can't even change the "From" address in the new draft. Unlike in Classic Outlook, where one can just click a simple dropdown and pick the right account, the "From" field in New Outlook cannot be changed. You're forced to go through this tedious process: Delete the wrongly created draft. Go back to the main New Outlook mail window and manually click on the inbox of the account you actually want to send from. Go back to the webpage or app you want to share or send a message from and click the link or share button again. It's such a clunky workaround for something that used to be a one-second fix. It's a downgrade in usability. The Solution: All New Outlook needs to do is respect the setting that already exists: the new email draft should always default to the account that's set as the "Default from address" under Settings > Mail > Sync email. And like Classic Outlook, New Outlook should allow us to easily change the From-address while composing any new mail message.A major step backwards: Classic Outlook vs. New Outlook on changing the "From" sending account
The Issue: In New Outlook, changing the "From" address after you have already started composing an email message opens a new, blank message window, forcing you to copy and paste your original message subject, contents, and attachments. This is an irritating change from Classic Outlook, where you could simply switch the sending account from a dropdown menu while keeping your drafted message fully intact. Expected behavior: When changing the "From" address while composing a mail message, it should simply be updated to the newly selected account, and the body, subject line, and any attachments of the message you are writing at that time should be preserved within the same composition window. The Classic Outlook Way (The Right Way) to Switch the "From" address: For years, my workflow in Classic Outlook has been simple. I click "New Email." The new message window opens, and the "From" field shows the currently selected account. I start writing my message. Then I realize I wanted to send it from another mail account. I click the "From" button, and a dropdown menu appears with all my accounts. I pick the one I want, and I'm good to go. The message content is untouched, it's all still there. Changing the From-address is a two-second action that is intuitive and efficient. The "New Outlook" Way (The Baffling Way) to Switch the "From" address: Now, I try to do the exact same thing in the "New Outlook." I click "New Email." The new message window opens, and the "From" field shows the currently selected account. I start writing my message. Then I realize I wanted to send it from another mail account. I click the "From" button, and a dropdown menu appears with all my accounts. I pick the one I want. But then, after choosing a different From-address, a completely blank new message is opened. And I have to copy/paste everything from the message window I was writing in before to the newly opened message window. So annoying! This feels like a classic case of simplifying the UI to the point where it loses critical functionality. What used to be a simple dropdown selection in Classic Outlook is now an irritating multi-step process in New Outlook. It seems to be an intentional design choice, but it's one that ignores the reality of how users with multiple mail accounts actually work.
Subject: Unable to Access Microsoft Account - Recovery Attempts Failing (Error 0x80048820)
Hi all, Currently, we're facing an urgent issue regarding a high-priority user at our company who lost access to their Outlook email account approximately 2 months ago. This account contains critical information for the business, and despite numerous attempts, we've been unable to regain access. Issue Description: The affected user has tried several times to recover the account via Microsoft's password recovery process. While the verification code does successfully arrive at the designated recovery email, it fails to work when entered, even on the very first attempt. Additionally, we've encountered several error messages during the recovery and login attempts: - Something went wrong (Error 0x80048820) - Too many tries, please try again tomorrow (when recovering via email verification code) - Outlook cannot connect you right now - This task is temporarily unavailable due to too many incorrect password attempts - Too many requests - Using phone: You’ve tried too many codes today, please try again tomorrow (appearing on the first or second attempt) Troubleshooting Steps Taken: We’ve already attempted the following fixes: - Synchronizing the PC’s time and date settings - Using wreset.exe to reset the Microsoft store connection - Disabling the firewall - Resetting the Internet Explorer connection options - Trying to log in using a VPN - Attempting login from a different device - Logging in via InPrivate browsing - Clearing browser cache and cookies Unfortunately, none of these approaches have resolved the issue. All related screenshots of the errors are available in Portuguese (Brazilian) if needed. Request for Help: Has anyone encountered a similar issue or have suggestions for additional troubleshooting steps we could try? We're open to any advice as this issue has become critical for our operations. Thank you in advance for your assistance!
Worst downgrade ever?
Without any request for user consent, Microsoft has downgraded Outlook today in a way that has wholly wrecked my ability to use the programme. No visibility of emails other than immediate past, no functioning way to change this (changing settings for the unrequested, useless "focused inbox" does not work); no toggle switch (as Microsoft claims there is) to revert to classic Outlook; and, of course, no access to user support. So, is there any guidance available on this site on how to make Outlook usable again, or do I simply have to find another email programme?Where to find hotmail connector?
hi I'm trying to ad my hotmail account to outlook 2010 (clasic version), The new look is already working but I need to add the classic version because an add-in needs that. In any case, it asks for my ISP password, whcih I'm not sure I know and then says that I need to install hotmail connector to managee my account. https://www.microsoft.com/en-us/download/404-page I tried download it it from the microsoft website but I get this error page https://www.microsoft.com/en-us/download/404-page
New Outlook..... yet another issue
My client emailed me. I replied, saying 'see replies in GREEN'. Then I went through his email and replied with green text. The client, who is using NEW OUTLOOK, saw the header 'see replies in GREEN'.... but never the replies! Then, if he double-clicks on the email, it opens in a pop-up and he can see the replies! Seriously, the new outlook has too many problems and no clear advantage.Outlook.com auto complete addresses no longer works
I have an elderly client who uses outlook.com in a browser for their msn email. All of a sudden, auto complete no longer works so when they start type an email address on the To line, no suggestions pop up. I verified this occurs on multiple browsers across multiple computers. I also verified this does not occur with one of my outlook accounts when I log into outlook.com and try it there, so it seems somewhat isolated to their account. I tried exporting all their contacts, then deleting them all, adding only one to see if it was an issue with malformed data, and it still does not work. Using built in browser debugging tools, I can see that when you type on the To line, 401 (Unauthorized) errors start to populate in the debugger trying to access the URL https://outlook.live.com/search/api/v1/suggestions I can still click the To button and get the contacts list and add them from there, but this is not ideal, as this individual is going to struggle with trying to learn new methods and this method is several more clicks than just typing a few letters in the To line to auto complete. Are there any other suggestions that I could try? I can't seem to find anything about this in my searches so I don't believe it to be a widespread issue.
Outlook New and Public Folders & Contacts
Hello, Unfortunately, some of our customers still use public folders to manage their emails, calendars, and contacts. We are aware that these old technologies should no longer be used. However, some customers are difficult to convince. My question: How can I integrate contacts from a public folder into Outlook New or Web? When we add the email address via “Add public folder as favorite,” the contacts still do not appear. The same applies to contacts from a shared mailbox. How can I integrate these contacts? According to Copilot and Chat GPT, this is how it works. Please help. Thank you very much. ATTENTION: Please only provide solutions for Outlook New. We are also aware that it works with Outlook Classic. Translated with DeepL.com (free version)
Outlook can't receive emails except after restart
I'm using Outlook 2016 on Windows 11. I have three IMAP email accounts, all through AOL. When I click Send/Receive, Outlook successfully does sends on all three accounts, and receives on two of the three, but then hangs without receiving the emails from the third account. If I switch to a different email account, this triggers a synchronization. If I then switch back to the problem account, there is no synchronization. However, if I then restart Outlook and do another Send/Receive, sends and receives work for all three accounts. This means that every time I want to check for emails from my third email account, I have to first restart Outlook. Although I may have noticed this issue on very rare occasions over the last year or so, it didn't start happening consistently until August 29, 2025. Now it happens almost every time. Out of well over a dozen tries, it has only not happened twice. (That is, there were two occasions when the emails were received correctly without a restart.)
Outlook for Mac: New Events have an email signature
Microsoft Outlook for Mac Version 16.100.2 (25082415) For some unknown reason - when I create a new event, my signature is added to the event. This only happens when using the New Editor - but it's incredibly frustrating. I have the Zoom add-in which auto adds a Zoom meeting to all events and then adds the details both into the location and the event body. Due to this bug, I have to: Type the email subject Go into the body and delete my signature Add the "required people" for the event This then triggers Zoom to create a Zoom meeting and add the details to the location/body If I don't do this, the Zoom details get added underneath my signature. Please stop this unnecessary pain and give the New Editor context of whether it is inside an email or a calendar event.Gmail workspace and new Outlook sync problems
Hi there, We are a hybrid Office 365 (desktop apps, intune, defender) and Google workspace (emails, files, calling). we have been using Google outlook (GWSMO) for years and it has always been problematic. late in 2024 we were happy that classic outlook can connect to gmail using oauth2 natively without using the addin, but calendar synch and contacts synch did not exist. Earlier this year we were happy that the new outlook has solved this problem and started to migrate our users to the new outlook from may 2025. Really happy about that. Our outlook version currently is: Microsoft Outlook Version: 1.2025.806.300 (Production) Client Version: 20250822005.29 WebView2 Version: 139.0.3405.125 What we have been noticing recently is that some users are getting delayed emails that can be a couple of hours. We have also noticed that when toggling offline mode to off (or on) they are getting delivery errors saying it cannot be delivered. after a few attempts it goes through but a draft copy stays in the outbox. We have seen a similar issue in a forum about delayed email here and we will try the options given as well doing the obvious by pressing the sync button: https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-not-syncing-with-gmail-no-error/e97349d3-27dc-4313-b905-2657b0a36784 what I would like to do is see if we can get the logs from outlook for connections. Does anyone know where that is stored?Outlook bloqué 15j, Xbox inutilisable, Game Pass facturé, aucun support réel chez Microsoft
Bonjour, Je poste ici après plus de 15 jours de blocage sur mon compte principal email address removed for privacy reasons, sans solution concrète malgré mes multiples démarches. J’ai suivi toutes les étapes recommandées : • Formulaires ACSR remplis à plusieurs reprises • Désinstallation d’Outlook pour respecter les consignes d’inactivité • Période de “repos” de 7 jours sans tentative de connexion Résultat : aucune amélioration, et le support m’a simplement proposé de créer un nouveau compte — ce qui est inacceptable. Ma Xbox Series X est inutilisable, mon Game Pass continue d’être facturé, et mes sauvegardes de jeux sont liées à ce compte. Le support m’a envoyé un mail générique avec un lien vers une page de dépannage déjà consultée plusieurs fois. Aucune escalade technique n’est possible, aucune vérification manuelle proposée, et aucune garantie que le problème se résoudra après une nouvelle période d’attente. Je demande : • Une prise en charge sérieuse de mon dossier • Une vérification manuelle avec pièce d’identité si nécessaire • Un geste commercial pour compenser l’abonnement Game Pass facturé sans accès Je suis client fidèle, équipé d’un matériel récent, et j’ai respecté toutes les consignes. Ce genre de blocage sans solution est indigne d’un groupe comme Microsoft. Merci de me répondre avec des actions concrètes, pas des copier-coller. Cordialement, CyrilSetting up rules, the subject line changes
Hi, I'm trying to set up a rule for invoices to forward to a specific place however, generally the subject line comes through as "Invoice 123456 from The Suppliers Name here" I can't shorted the subject line in the rule to invoice as that isn't specific enough and I can't shorten it to the suppliers name as that would include emails that aren't invoice related, but as the invoice number changes each time I'm unable to use the subject line as is. Can anything replace the number, but keep the complete subject line intact, such as; "Invoice !!! from The Suppliers Name here" and the code advises the system that any number can be here in the middle of the subject title. Thank youOutlook 365: Folder sorting resets automatically to A–Z
Outlook 365 – Folder sorting resets automatically Environment: - Outlook desktop app (Microsoft 365) - Exchange / Office 365 mailbox - Dark mode enabled - Multiple shared mailboxes Problem description: Outlook automatically changes the folder sorting/display settings without user action. The option “Sort subfolders A to Z” reactivates randomly during the day. The configured sorting (e.g., Received – Descending) resets several times per day. In View Settings, the sorting remains configured correctly, but visually Outlook displays a different order. The issue occurs across multiple folders (Inbox, shared mailboxes). Actions already taken: - Verified and modified sorting via View > View Settings > Sort. - Applied the same view to multiple folders. - Confirmed that the settings remain saved correctly. - Issue persists: the parameter stays the same, but Outlook displays mails differently after refresh. Possible causes considered: 1. Outlook bug – display refresh resets the sorting visually even though settings remain unchanged. 2. Corrupted Outlook views – local view definition might be corrupted (outlook.exe /cleanviews). 3. Outlook add-in – third-party add-in may override sorting. 4. Exchange synchronization – server-side policy may enforce default sorting on shared mailboxes. 5. Recent Microsoft 365 updates – some users have reported similar issues in 2025 (views automatically resetting). Request: - Confirm whether this is a known Outlook 365 bug related to automatic resetting of folder views/sorting. - Provide solution or patch/workaround. - Official Microsoft recommendations to prevent Outlook from reverting to A → Z sorting automatically.Newly added files not showing in Outlook Classic - Attach File
I have a few users complaining about Outlook Classic just recently not showing the latest files saved to the computer. Users are creating PDF's from our ERP system and saving them to the desktop. When they open a new email, and click on 'Attach File' the new PDF file is not showing up and the users have to search for it in order to add it to the email. This issue appears to have just started in the past few weeks. We are wondering if there are any known fixes for this?Help - Migrating Emails from Outlook Web to Outlook Desktop | Two Different Domains
I have two business email addresses I would like to consolidate into one. The "old" email address is only accessible via Outlook on the Web. The "new" email address is only accessible via Outlook on my desktop. Is there a way I can export all of my emails and subfolders from my old email address (outlook on the web) and export them into my new email address (outlook on my desktop)? From what I can see, there isn't a File>Import/Export option on the Outlook web interface. I have already set up mail forwarding for future emails. Really would like to fully migrate to the new email address inbox without having to hop back to the old email address inbox to reference something. Thanks in advance! Ryan
Can't Sign in to Outlook Desktop
I can login online to the Microsoft outlook 365 website, but anytime I try to login to outlook on my computer I get the following error Correlation Id: eb05cb77-8e26-4f1c-98ee-4352a91be1a1 Timestamp: 2025-08-27T16:11:44.000Z DPTI: f2683321ce09c3d50486ee69cad024321807b8f882cc004862660fed8a7a8557 Message: An unexpected error occurred. Tag: 7ita9 Code: 3399811147 . This issue started when Windows asked me to change my password. Normally it would have asked me to log back in but instead I got this error over and over again. I've uninstalled 365 (The app and the classic version) and reinstalled it. I've restarted my computer and still not able to login. I've asked our IT admin but he hasn't been able to solve it as of yet. I figured I'll post here and see if anyone has had any experience with this.
Outlook Deleting Certain Email Before Delivering to my Mailbox (Not Even Going to Junk)
Hi, I've been trying to troubleshoot this issue for 4 months now. I have become aware that since at least May, 2025, there are some emails which are not making it to my mailbox (neither by inbox or even my junk), Outlook is preventing them from being delivered (or perhaps deleting them before they show up to my mailbox). I have tried changing my Junk email settings, I have tried adding senders who have sent me email (e.g. verification codes from travel booking sites) to my safe senders list or contacts list but nothing is working. This has caused major issues to me, as I'm not seeing vital emails. How do I troubleshoot/solve this? Thanks
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