Forum Discussion

IgorArnaut's avatar
IgorArnaut
Copper Contributor
Aug 10, 2026

Phone verification is not working

Hello. I was logged out of my accounts when I opened Outlook on Windows. I managed to log into the first one, but I forgot my password of the other one. I am struggling to log into that account. That account is not connected to an authenticator app, but is connected to my phone number.

I tried resetting my password using my phone and entered last 4 digits of my phone number, but the method is NOT WORKING for some reason. I also tried verifying my account with my phone number, but I didn't get any code from Microsoft.

All the accounts that I buy online with use this email account. Please help.

microsoft
outlook
Phone
verification

3 Replies

  • sachinnik81's avatar
    sachinnik81
    Copper Contributor
    Aug 11, 2026

    Try to get in touch with Sim card provider, sometimes network providers blocks incoming messages from Microsoft. They must be having some trace if its getting blocked. 

     

    Thanks

  • IgorArnaut's avatar
    IgorArnaut
    Copper Contributor
    Aug 10, 2026

    I tried to log in on my browser too and I still got this problem. So much a for multi-billion company.