Recent Discussions
New Outlook ignores the "default from address". Always uses the mail account you were last viewing.
TL;DR: When you click a mailto: link or use a share button in your web browser, New Outlook for Windows ignores your "default from address" and uses whichever mail account you were last viewing. The Issue: Whenever one comes from an external app to start an email, like the "Share" button in the web browser or just clicking a mailto: link on a webpage, the New Outlook creates a new draft message. But for the "From" address, it completely ignores the "Default from address" (Settings > Mail > Sync email) and automatically uses the email account one happens to be viewing at that moment. This is a problem. It creates a risk of sending stuff from the wrong account. Furthermore, one can't even change the "From" address in the new draft. Unlike in Classic Outlook, where one can just click a simple dropdown and pick the right account, the "From" field in New Outlook cannot be changed. You're forced to go through this tedious process: Delete the wrongly created draft. Go back to the main New Outlook mail window and manually click on the inbox of the account you actually want to send from. Go back to the webpage or app you want to share or send a message from and click the link or share button again. It's such a clunky workaround for something that used to be a one-second fix. It's a downgrade in usability. The Solution: All New Outlook needs to do is respect the setting that already exists: the new email draft should always default to the account that's set as the "Default from address" under Settings > Mail > Sync email. And like Classic Outlook, New Outlook should allow us to easily change the From-address while composing any new mail message.A major step backwards: Classic Outlook vs. New Outlook on changing the "From" sending account
The Issue: In New Outlook, changing the "From" address after you have already started composing an email message opens a new, blank message window, forcing you to copy and paste your original message subject, contents, and attachments. This is an irritating change from Classic Outlook, where you could simply switch the sending account from a dropdown menu while keeping your drafted message fully intact. Expected behavior: When changing the "From" address while composing a mail message, it should simply be updated to the newly selected account, and the body, subject line, and any attachments of the message you are writing at that time should be preserved within the same composition window. The Classic Outlook Way (The Right Way) to Switch the "From" address: For years, my workflow in Classic Outlook has been simple. I click "New Email." The new message window opens, and the "From" field shows the currently selected account. I start writing my message. Then I realize I wanted to send it from another mail account. I click the "From" button, and a dropdown menu appears with all my accounts. I pick the one I want, and I'm good to go. The message content is untouched, it's all still there. Changing the From-address is a two-second action that is intuitive and efficient. The "New Outlook" Way (The Baffling Way) to Switch the "From" address: Now, I try to do the exact same thing in the "New Outlook." I click "New Email." The new message window opens, and the "From" field shows the currently selected account. I start writing my message. Then I realize I wanted to send it from another mail account. I click the "From" button, and a dropdown menu appears with all my accounts. I pick the one I want. But then, after choosing a different From-address, a completely blank new message is opened. And I have to copy/paste everything from the message window I was writing in before to the newly opened message window. So annoying! This feels like a classic case of simplifying the UI to the point where it loses critical functionality. What used to be a simple dropdown selection in Classic Outlook is now an irritating multi-step process in New Outlook. It seems to be an intentional design choice, but it's one that ignores the reality of how users with multiple mail accounts actually work.
Worst downgrade ever?
Without any request for user consent, Microsoft has downgraded Outlook today in a way that has wholly wrecked my ability to use the programme. No visibility of emails other than immediate past, no functioning way to change this (changing settings for the unrequested, useless "focused inbox" does not work); no toggle switch (as Microsoft claims there is) to revert to classic Outlook; and, of course, no access to user support. So, is there any guidance available on this site on how to make Outlook usable again, or do I simply have to find another email programme?
New Outlook..... yet another issue
My client emailed me. I replied, saying 'see replies in GREEN'. Then I went through his email and replied with green text. The client, who is using NEW OUTLOOK, saw the header 'see replies in GREEN'.... but never the replies! Then, if he double-clicks on the email, it opens in a pop-up and he can see the replies! Seriously, the new outlook has too many problems and no clear advantage.
Outlook New and Public Folders & Contacts
Hello, Unfortunately, some of our customers still use public folders to manage their emails, calendars, and contacts. We are aware that these old technologies should no longer be used. However, some customers are difficult to convince. My question: How can I integrate contacts from a public folder into Outlook New or Web? When we add the email address via “Add public folder as favorite,” the contacts still do not appear. The same applies to contacts from a shared mailbox. How can I integrate these contacts? According to Copilot and Chat GPT, this is how it works. Please help. Thank you very much. ATTENTION: Please only provide solutions for Outlook New. We are also aware that it works with Outlook Classic. Translated with DeepL.com (free version)Outlook 365: Folder sorting resets automatically to A–Z
Outlook 365 – Folder sorting resets automatically Environment: - Outlook desktop app (Microsoft 365) - Exchange / Office 365 mailbox - Dark mode enabled - Multiple shared mailboxes Problem description: Outlook automatically changes the folder sorting/display settings without user action. The option “Sort subfolders A to Z” reactivates randomly during the day. The configured sorting (e.g., Received – Descending) resets several times per day. In View Settings, the sorting remains configured correctly, but visually Outlook displays a different order. The issue occurs across multiple folders (Inbox, shared mailboxes). Actions already taken: - Verified and modified sorting via View > View Settings > Sort. - Applied the same view to multiple folders. - Confirmed that the settings remain saved correctly. - Issue persists: the parameter stays the same, but Outlook displays mails differently after refresh. Possible causes considered: 1. Outlook bug – display refresh resets the sorting visually even though settings remain unchanged. 2. Corrupted Outlook views – local view definition might be corrupted (outlook.exe /cleanviews). 3. Outlook add-in – third-party add-in may override sorting. 4. Exchange synchronization – server-side policy may enforce default sorting on shared mailboxes. 5. Recent Microsoft 365 updates – some users have reported similar issues in 2025 (views automatically resetting). Request: - Confirm whether this is a known Outlook 365 bug related to automatic resetting of folder views/sorting. - Provide solution or patch/workaround. - Official Microsoft recommendations to prevent Outlook from reverting to A → Z sorting automatically.
Outlook signatures
Hello Please i need your help on this issue. It no longer seems to be the client version or version of Outlook. Please see below the Outlook New which is set up on a different device signed in with an account under the same tenancy with the same issue not being able to have multiple signatures. (This is now the same Version and Client Version of Outlook New on Windows 11/Outlook Web Access that many other clients and even myself and Stephan, who do have the option for multiple signatures.)
Outlook cannot find AD user
I have a user that we set up in AD just like the rest of the users in his OU, but when I went to a computer and had him log in, I opened outlook and went to do the setup, which is normally sets it up to whomever is logged in, and it will not find his account during the "Searching for server settings" or whatever it says. I did notice this computer and another computer he was trying to get set up on were creating temporary profiles whenever he would log in, so I went into the registry where the profiles were and deleted the .bak profiles (as described in another forum to fix the temp profile issue) and after that, he was able to log in and it created a user profile for him. Even after that, I would open Outlook 2016 and it would try to go through the setup wizard, using his account automatically since he is logged in and it would just error out and say that it couldnt find the server settings or something and ask if I wanted to retry. I hit retry, it fails again, and forces the checkbox at the bottom that says "change account settings manually" or whatever to be activated. Any thoughts on this? I have checked his AD account numerous times and made sure he was in EAC as well as having a license.
MAC - Importing Legacy POP On My Computer data
The end is nigh for Legacy thus I did the switch as a test knowing I could still revert. Background: I have long time POP account. In the UBF8T346G9.Office, Outlook, Outlook 15 Profiles, Main Profile: Data folder: 159 GB. Largest folders: Message Attachments: 90 GB Message Sources: 65 GB Messages: 5 GB Before I switching I tried: Export Data to OLM – don't have enough room Delete attachments from multiple emails – can only do one email at a time. Rules can't help After switch it began importing On My Computer data which was hopeful, but it held at 141498 items, and would take days I read. I reverted back to Legacy and will go another way about it when I have a few off days. My question: Apart from deleting years of emails, what's a better way to get the most data out of Legacy, and/or speeding up the import? Get another drive and Export Data to OLM, then manually import? Delete attachment folders directly from Message Attachments folder? Find something like Clean my Mac? ?? Perfect world I get all my in out mail with whatever attachments remain and Calendar data, but I'll take what I can get at this point. Appreciated!
Deleting Outlook calendar attachments
Why can I consistently NOT remove attachments that I upload to a calendar item? The attachment of course has a drop down menu and when I click "Remove Attachment" nothing happens. Never had this problem before the New Outlook. I'm finding I have to kill my calendar item and recreate, just to be sure the old attachment is gone. Is there a workaround? A plan to fix this glitch?Outlook 2021 & 2024 Home and Business app crash
Hi and good day everyone, I'm having an issue with Outlook, the app suddenly closes and crashes when I try to open some emails. This issue doesn't happen on Outlook 2016, which opens emails normally. The error shown in the Event Viewer is as below. I tried uninstalling the previous update and now have updated to the latest version, but the issue persists. Are there any patches available to solve this problem?Microsoft Graph rich subscription creation fails for GCC clients.
I’m trying to create a Microsoft Graph subscription to watch Outlook events with encrypted resource data. My request body looks like this: { "changeType":"updated,deleted", "notificationUrl":"https://my-inbound.url", "lifecycleNotificationUrl":"https://my-inbound.url", "resource":"users/<redacted>/events?$select=id,subject,start,end,attendees,isCancelled,isOrganizer,iCalUId,uid,bodyPreview,uid,organizer,onlineMeeting,onlineMeetingUrl,changeKey,sensitivity,lastModifiedDateTime,originalEndTimeZone,createdDateTime,allowNewTimeProposals,hasAttachments,singleValueExtendedProperties", "expirationDateTime":"2025-08-15T12:02:19.124967+00:00", "includeResourceData":true, "clientState":"<redacted>", "encryptionCertificate":"<redacted>", "encryptionCertificateId":"<redacted>" } When I POST to: https://graph.microsoft.us/v1.0/subscriptions I get the following error: { "error": { "code": "ExtensionError", "message": "Operation: Create; Exception: [Status Code: BadRequest; Reason: were unable to deserialize ]", "innerError": { "date": "2025-08-13T12:18:05", "request-id": "cde172db-4cc2-4cd2-9e1c-63f46f36d0e3", "client-request-id": "cde172db-4cc2-4cd2-9e1c-63f46f36d0e3" } } } This request payload works for all our clients except those on Microsoft GCC High. Is there a different setup required when configuring clients in GCC High?Blog: 10 Microsoft Outlook Features You Didn’t Know You Needed
Most people use Outlook for sending and receiving emails… and that’s about it. But buried inside are tools that can save you time, keep you organized, and make your workday smoother. Here are 10 features you probably didn’t know you needed — and exactly how to use them. https://dellenny.com/10-microsoft-outlook-features-you-didnt-know-you-needed/Outlook Classic - Can only sync up to 8k max emails into Inbox (Yahoo email account)?
I have Windows 10 Prof installed. I'm trying to use Outlook to work with my Yahoo email account. I used MS Outlook (new) first. It couldn't sync any emails from Yahoo server into Outlook's Inbox. I switched to Outlook Classic, and it slowly and finally synced about 8k emails into the Inbox in Outlook from my Yahoo email account. This, however, is still only about 50% of the emails in my Yahoo webmail's Inbox. I can't read any older Yahoo emails in Outlook Classic at the moment because of this issue. Is there an upper limit in Outlook of how many mails can be synced to Outlook for a Yahoo email account? Is that a limit on the Outlook side, or from Yahoo server side? Thanks. ------------------------- Update: It seems this is happening to folders as well. Outlook Classic can only sync to around 8.8k max or so mails from Yahoo for each folder. Windows 10 Pro. PS: I'm not able to try out the new Outlook yet, as it cannot even sync any mail from Yahoo into the Inbox at all.New Outlook for Windows Enables S/MIME Inheritance Control
The new Outlook for Windows now supports the NoSignOnReply control for inheritance of S/MIME signatures from messages to replies. It’s an update to match the feature that’s been in Outlook (classic) for a long time. The new setting is only available for Exchange Online and isn’t supported by OWA. https://office365itpros.com/2025/07/25/nosignonreply-smime/Import PST New Outlook during the PST interim phase
Microsoft is rolling out PST functionality in phases. At the time of this post, you must export from Classic Outlook before importing to New Outlook. Also, I added multiple PST files to New Outlook and noticed they all showed up as "Outlook Data File" in the left navigation. No way to tell which was which unless I clicked into each one. Annoying. Turns out, you can give each PST a custom account name before importing. In this video, I walk through: ✅Exporting from Classic Outlook ✅Renaming the PST account ✅Importing into New Outlook (with no duplicate names) 👉🏾 Video: https://youtu.be/-RC5YcRCqEo?si=u7GdeXgAV_qs4-qj Update 2: Microsoft continues to roll out PST support in New Outlook—and in May 2025, four more features went live. ✅ Group emails into conversations ✅ Reply and forward messages directly from PST (using a connected account) ✅ View limited profile card details ✅ Move messages between PST and mailbox folders via drag-and-drop 👉🏾 Video: https://youtu.be/UPMTJ8HnKk0?si=DAgn-zXkKgRhAkxg #traccreations4e-p25 5/27/2025How to Create Custom Themes in Outlook Using Copilot | Full Guide
Discover how to create custom themes in Outlook using Microsoft 365 Copilot! In this step-by-step tutorial, I'll show you how to design and personalize your Outlook experience like never before. Whether you use Windows or Outlook on the web, Copilot makes it easier and faster to create beautiful, customized themes. ✅ Learn how to access the feature ✅ Create your first custom theme ✅ Tips to make your Outlook look amazing Don't forget to like 👍, comment 💬, and subscribe 🔔 for more Microsoft 365 and tech tutorials! #Outlook #Microsoft365 #Copilot #OutlookThemes #Productivity #TechTutorials #MVPbuzzMail Merge in New Outlook
I finally used Mail Merge in New Outlook. I haven’t been able to find any official documentation since the feature was released in December 2024. For anyone who’s been curious or struggling with how it works, I’ve captured my learnings in a detailed blog post and walkthrough video. 📘 Blog Post: Mail Merge In New Outlook: My First Look » TRACCreations4E 📺 Video: https://youtu.be/x-o72L0tSHs Also, the advanced functionality is on the Roadmap for August and September. Microsoft 365 Roadmap | Microsoft 365 If you find this information helpful, please mark it as the best response so others can benefit too. TRACCreations4e 3/24/2025
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