Recent Discussions
Organizing email account folders on PC
Since updating to the new Outlook, I am not able (on my PC or Mac) to drag and drop account folders to arrange them in a priority fashion. I have downloaded the classic version again, but the new version opens up anyway. I have tried on the app AND using a browser. Any help is GREATLY appreciated. I don't know if I am just not doing something correctly, or if that function is not available, except on my mobile devices. TYIA
How to change order of accounts on Android (with many accounts) ?
I'm using Outlook for Android with more than 10 accounts (needed for personal, office, associations, ...) When I add a new account it's added at the end of the list. If I try to edit the list and change the order, the list need more that one screen to display everything. And I can't scroll down ! I can change the order by holding the double line on the left and moving up or down. But only for the accounts displayed on the screen (upper part of my account lists). I can't move the screen to the bottom of the list. If I put my finger on the name of the account (middle of each line), it's like holding the double line on the right. And only possible to reorder these first accounts. I've tried to use "My mobile app" on my computer and accessing the screen of my phone (expecting, that with my mouse I'll be able to scroll down) but not working ! And also trying to connect a USB mouse, but no more chance to scroll down. How can I access to the bottom ? Hope there is a trick to reorder instead of disconnecting all accounts and adding them again in the correct order 🤞'Ghost' To Do Task Visible in Counter of 'All' - But Nowhere Else - Unable to View 'All'
I have an interesting case in Classic Outlook (Version 2511). There is an extra item in the 'All' counter in To Do that is only visible in one instance of Outlook. If I use Outlook on the web or the To Do app itself - all tasks and counts are accurate. Even the Planner app in Teams shows the correct tasks and number of them. In my Outlook Classic at home it works properly and displays the number of tasks correctly. But not in my Outlook Classic at work. In fact - if you try to click on the 'All' itself - the display simply blanks out and you have to close and re-open Outlook to get To Do to open again. I've tried the obvious already. Thinking because it only happens in Outlook Classic at work - I've already completely wiped my ost file and rebuilt it from scratch. I've started outlook with various 'clean' flags. None of them have been able to clear the phantom count that will crash To Do from within classic Outlook. What is being overlooked? As you can see below - the number of 'All' is always one more than what it should be.
Avatars for People (Contacts) in Outlook for Mac
I'm trying to change the avatar for a contact stored in my hotmail.com account in Outlook on the Mac. I right click on the listing on the People (contact) page and check "Edit." The avatar that appears on the contact card is not the same as the avatar that appears on the People listing page. No matter how I edit the Avatar in the card listing, it does not change the avatar that is displayed in the listing. Any so solution for this?
Outlook calendar not able to sign in Teams
Outlook calendar cannot view Teams. It always asks for 'Sign in'. If I click it, it opens up Microsoft Teams windows. Both app are using the same account. I have already re-installed Teams; add-in on outlook is also done. I am using 365 personal account. What else I can do?
Cannot add Yahoo email account to Outlook
My Classic Outlook for Microsoft 365 stopped connecting to my Cox.net mail account (run through Yahoo.com) about two months ago. The account disappeared from the account list and will not reconnect as a new account. I and Yahoo tech support tried all the standard fixes including double checking the server settings, using the app password, and turning off Windows firewall. Yahoo tech support said it was "an Outlook problem." Any advice would be appreciated.
Suspicious calendar invite
Hi, Today, when I open my Outlook, I got a 16-week overdue calendar invite reminder pop-up (screenshot attached). The calendar event is dated 23 Aug 2025. From admin email trace, I found out that the email was sent 19-Dec (today). Suspected of phishing or scam activity, I attempted to open the calendar event to view the content and the sender's email address. After I double click on the calendar invite, the email kind of hang/loading. I immediately go to Windows Task Manager > End Task, afraid that there is some malware running/executed. Since I did not manage to open the email, without clicking on any URL links or Attachments, will there be any possibility of any infection (malware/spyware...) by just opening the calendar invite? Thanks.I can't log in to my Microsoft account
This is incredibly frustrating, to put it mildly. Over 48 hours ago, I changed the passwords for my three email accounts. Once I made the change, I could log into Hotmail and see my emails and everything. Now, when I try to access them through my mobile phone, it says the password I'm entering is incorrect (obviously, I'm entering it correctly for each account). I also had access on my PC. Just in case, I thought, "Okay, I'll change it again," and when I try to change it through my mobile phone, it says "Not available at the moment, please try again later." I thought it was just a one-off... A while passes, I try again, and it still says the same thing. On one of the accounts, after trying several times with the code they sent me, it locked the account. They told me to wait 24 hours and it wasn't fixed. Then they told me to wait a week because after so many attempts to remove the "block" (you can check if it's blocked by entering it in the help section)... Are we crazy or what? This afternoon I spoke with Spanish support, and the woman who helped me really tried. We tried to log in and change the password through a VPN, but this time I didn't receive the code, so she opened a ticket and escalated it to a higher level, telling me to wait 3 to 5 business days. I know what that smells like: wait and then the same thing again. The real surprise was that I couldn't access my other two accounts for 48 hours, so I thought, "Okay, I'll check." I entered the password correctly, but it still said it was incorrect (even though it was correct), and I tried mobile verification, but it wasn't available... even using a VPN. I checked the status of both accounts in the help section, and they said there were no problems with them. Why am I never going to be able to access my three Hotmail accounts again? What's the solution? It doesn't matter if I use a VPN, if the account is blocked, or if it's unblocked. It's always the same. It doesn't accept the correct password -> you try to reset it -> you don't receive a code -> if you try again, it blocks you. Can someone tell me WHAT I NEED TO DO TO FIX THIS ATROCITY? Because waiting is clearly pointless, since the other accounts aren't blocked and I can't log in or reset my password. Furthermore, the account I blocked for trying to access it was unblocked after 24 hours, but it was still the same until it was blocked again. The other two accounts have gone 48 hours without me trying to log in, and I'm still stuck. MICROSOFT, do you plan to offer any solution other than "waiting"? I'm sorry if my English isn't very clear, I'm Spanish and I use a translatorCopilot options are disabled on Mac
I have a Copilot Business and also a Business Standard licences that give me access to desktop apps and copilot on them. I Word it works fine, but on Outlook the Copilot button (top-right select box) shows options like Coaching, Draft and Settings disabled, when in a new message. When replying, the same button shows Reply and Summarize disabled, but Chat and Settings enabled. On the web version everything works. I have already updated to the latest versions and made a check license to make sure all features are ok. What can be missing here? Thanks.
Account Recovery Request
I've been trying to recover my hotmail.com email address. I was able to reset the password using my mobile number. But when I sign in again, it is blocked again. When I try to recover using my mobile number: (Try another verification method. That verification method isn't working right now. Please try another method.) I submitted 3 recovery forms already but were unsuccessful. My hotmail.com account is only being used as a receiving email address of important bank emails. I don't remember sending any email. I need help to call or chat with support.Mail Merge in New Outlook
I finally used Mail Merge in New Outlook. I haven’t been able to find any official documentation since the feature was released in December 2024. For anyone who’s been curious or struggling with how it works, I’ve captured my learnings in a detailed blog post and walkthrough video. 📘 Blog Post: Mail Merge in New Outlook: What You Need to Know - TRACCreations4E 📺 Video: https://youtu.be/x-o72L0tSHs Also, the advanced functionality is on the Roadmap for August and September. Microsoft 365 Roadmap | Microsoft 365 If you find this information helpful, please mark it as the best response so others can benefit too. TRACCreations4e 3/24/2025PST Export in New Outlook: Progress Update and Current Capabilities
Microsoft has started rolling out PST export support in New Outlook for Windows. While this feature is not yet fully complete, the core mailbox export workflow directly in New Outlook is now functional. Calendar and Contacts remain read-only in the resulting PST file, but the export process is stable enough for early adoption scenarios. This post and the video walk-through cover the current end-to-end experience, including: How to check the mailbox size before initiating the export Exporting the entire mailbox or selecting specific folders Practical guidance for organizing, naming, and managing PST files Full step-by-step guide and video demonstration: https://traccreations4e.com/export-mailbox-to-pst-new-outlook/ If you’ve tested PST export in New Outlook, what has your experience been so far? Any issues, limitations, or reliability considerations others should be aware of? #traccreations4e-p25 12/8/2025Seriously, with Full Screen Messages
Stopped using Outlook a year ago over the fact that when you click on a message it only opens about a quarter of the screen. Thought by now it would be fixed. What gives? Don't want to go back to old Outlook on PC as it's slow and hangs in the background and you have to kill it in Task Manager all the time. Any fixes for getting messages to open full screen? Appreciate any ideas and thoughts.
My Outlook classic is not working properly
Earlier this year I had MS Outlook classic set up -after installing Office 365 for two mail accounts: a) BT internet and b) G-mail and an Exchange account. Presently the calendar is synchronized via this Outlook Exchange acct. Now the severe problems which now only occur on my new Dell Optiplex Deskpro and NOT on my new Dell Inspiron notebook: When I minimize Outlook to run in the background I am unable to get it back on the screen and access it. When then running the Task Manager it is not visible as running. When then trying to restart the computer it states that Outlook is still running!?!? As from today I am unable to delete items through clicking the delete bin button, which – by the way – appears in red!? Also: Outlook also produces a large array of Synch errors in both accounts: Why – that can’t be right. A brief proper function of Outlook can only be achieved by 1. Repairing both accounts and then2. Restarting the computer. I would be very grateful for any remedial suggestions or direct help. Thank youHow to Update New Outlook's Custom Dictionary
I had a user to ask about how to update Outlook's Custom Dictionary. She had noticed that many of her Classic Outlook brand terms and acronyms were missing in New Outlook. You may not realize that New Outlook uses RoamingCustom.dic file and has its own custom dictionary. This file is stored in the cloud. Classic Outlook uses Custom.dic file and is saved on your local computer. Both dictionaries can be updated through Microsoft Word. In this blog post, which contains a video, I explained the differences between the two dictionaries, where they are stored, and how to build your dictionary in New Outlook. #traccreations4e-p25 11/24/2025Unable to get SMS verification when trying to reset Outlook account password
This is the error message I get, it's in Swedish but it says that the verification method doesn't work at the moment. Has anyone else gotten this issue? What's the solution for it? I don't have an alternativ mail to use for getting the verification code and any manual account reset hasn't worked out either.
AutoArchive working but not for Delete Files folder
I'm trying to create GPO for Outlook to enable AutoArchive for all our users to delete Outlook messages older than x months. I've created the GPO and allocated it. Outlook for the affected users appears to show the correct AutoArchive settings for each folder. The AutoArchive prompt appears and runs when expected. The majority of folder's messages older the x months disappear with the exception of the 'Deleted Items' folder. No messages removed from there. Why is this? I have no control over the server so can't set up deletion from that end. I've been told nothing on the server is stopping the Deleted Items from being removed. Windows 11 Education 24H2, Outlook from Office LTSC Pro Plus 2024. Any suggestions welcomed. Thanks.COLUMNS IN OUTLOOK DOESNT STAY CONSTANT
When searching for an email, ''all columns'' are shown...and one has to ''delete'' 50% of the columns?...and ''add'' the ''TO" column (which I regard to be the most important)? How can i set my colums to the normal list of ''attachment, from to subject, date and size'' only? The multiple ''other columnsare useless to me...especially when ''searching'' for a particular email. Please help with info on how to ''stabilize'' my column selection?
Recent Blogs
- We’re excited to announce that the new Outlook for Windows, Outlook for Mac, and Outlook for iOS and Android now support easier iCloud Mail, Calendar, and Contacts access. You no longer need to cre...Oct 30, 2025
- As technology moves forward, so do the ways we communicate. The world is rapidly changing with cloud computing, hybrid ways of working, and generative AI. To keep up with all these changes, Outlook i...Jun 24, 2025
