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BrittanyN's avatar
BrittanyN
Occasional Reader
Jan 09, 2026

Classic Outlook Keeps "Not Responding" and freezing

Hi there,

 

I tried to scour for something similar, but I couldn't find anything and/or it didn't work - so here I am - hopefully someone can help. 
Okay the facts - I use Classic Outlook (CO moving forward) and I run 5 email address in it - 3 are a domain for my company that I run and 2 are POP emails brought in from AOL. I run Windows 11. This is happening to 3 or my 5 work stations, all three are the ones on Windows 11. This started slow a few weeks ago, thought it was just low memory so went through and cleaned up old emails. I am not seeing these issues when using the 2 pop emails - just my company domain ones. Can open CO, taking some extended time but it is getting there. As soon as I try to send an email, reply to an email, change a signature within a new email - it either takes 5-10 minutes to load if we do not click again and just let it sit and think. The second I try and click something or try and scroll while waiting - it goes into 'Not Responding'. Some times it will load after 1 minute and sometimes it just get stuck. I have updated my CO, I tried the advanced 'online repair' through my system, I have tried disabling all my add-ons, I tried deleting my email account from CO and re-loading/logging in, I have checked my graphics card (something on google said to check it for updates), I have ran command prompts to check for internal Windows errors and I have come up short on everything. 

1 Reply

  • Are your corporate accounts on-premises Exchange accounts or hosted at Microsoft 365?
    Do you have Cached Exchange Mode enabled for these accounts? If not, make sure that you do and to cache it for at least 3 months.

    Does this happen when you are inside the corporate network (on location) as well as when you are working from home (if possible)?

    Which COM Add-ins and which web add-ins do you have installed for your corporate mailboxes?

    Additionally see; Outlook doesn’t start, crashes or shows Not Responding - Robert 365

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