Forum Discussion
Classic Outlook Keeps "Not Responding" and freezing
OST files for 2 of the 3 email accounts are around 3,500,000 KB the third that is not used often is only 65 KB - Could this be the issue - my smaller account is not having as many issues.
the AOL accounts are running fine
I've had my antivirus - with no changes on my part/company's part for over a year, is this still something worth looking in to?
Windows and CO all updated/current
Notes to make that I found after posting - When sending test emails between my small OST file account and the two largers. When I didn't attach our signatures it seemed to work much better. - not perfect but better. Could html be the cause of this in any way?
Hi Brittany, thanks for the replies! My answers in dashes --
OST files for 2 of the 3 email accounts are around 3,500,000 KB the third that is not used often is only 65 KB - Could this be the issue -
--That's not too much, 3.5 gigs. Should be ok!
my smaller account is not having as many issues.
--Noted
the AOL accounts are running fine
--Noted
I've had my antivirus - with no changes on my part/company's part for over a year, is this still something worth looking in to?
--Probably not if there are no changes
Windows and CO all updated/current
--Noted
Notes to make that I found after posting - When sending test emails between my small OST file account and the two largers. When I didn't attach our signatures it seemed to work much better. - not perfect but better. Could html be the cause of this in any way?
--Possibly, does the signature have a lot of links in it or a bad image? Try using a Text signature and see if that works better. If it does, check the signatures and verify the links and images of size, could be part of the problem
- karolineJan 20, 2026Copper Contributor
HI Brittany
My classic outlook only works when i go to "new" outlook , delete files / emails . then it works . issue is i have to keep doing it all day .
my mailbox size is 99gb and i am at 60 so why does it keep freezing
it's very frustrating
- BrittanyNJan 12, 2026Copper Contributor
Thank you for a quick response Lisa!
The text signature seems to help - but its not solved it all since that signature is still in some of the threads - and if it is this - it is still affecting the total overall processing speed of those 2 main accounts. I do have all COM add-ins off at the moment too while I've been troubleshooting