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DavidMichaelangelo's avatar
DavidMichaelangelo
Copper Contributor
Dec 28, 2025

Drag and drop email-to-task (To Do) from favourites bug

It's been driving me crazy but I finally seemed to figure out why I could no longer drag emails into the ToDo pane to create tasks.

Firstly, it seems that you can only drag emails to create tasks for business, or non-Microsoft accounts, I'm not sure which, or both.

Secondly, you need to select an email from within the actual account in the left pane, NOT favourites. See this image: https://imgur.com/a/ZdyAvYb

This bug may have been introduced in the last few months, as I don't recall encountering any issues until somewhat recently.

Anyway, I hope this helps prevent someone from ripping out their hair like I was.

new Outlook for Windows

6 Replies

  • DavidMichaelangelo's avatar
    DavidMichaelangelo
    Copper Contributor
    Jan 20, 2026

    I've had some success selecting the inbox in my favourites and then selecting the inbox under my main account. Having the To Do pane open for any length of time does not seem to solve the issue on it's own. It's only when I navigate around folders/accounts that it seems to start working again, sometimes

  • RobertSparnaaij's avatar
    RobertSparnaaij
    MVP
    Dec 29, 2025

    Thanks for sharing but I can't repro.

    What is your exact Outlook version number?
    You can find it by using File-> About Outlook

    My details;

    Microsoft Outlook Version: 1.2025.1209.500
    Client Version: 20251212003.10
    WebView2 Version: 143.0.3650.96 (Stable)
    Release Channel: Targeted Release

    Note that it could take quite a while for the feature to work after you've just started Outlook and opened the My Day pane. However, once it works, it should work from all accounts and both normal as well as Search Folders.

    • Teresa_Cyrus's avatar
      Teresa_Cyrus
      MVP
      Jan 12, 2026

      I ran into a similar issue. It is a timing or loading issue. Once you launch My Day, allow it time to reload. Some users have reported that it took several hours. For me, after 10 minutes, I closed and rebooted My Day without any issues with dragging emails to the task or calendar.

      However, I am still seeing a 20 to 30 seconds delay for MyDay pane to load. 

      I also experienced the same loading issue with Rules. The good news is Microsoft New Outlook team is aware of it and hope it to performance improvements soon. 

      If you found this information helpful, please mark it as the best response which will help others. 

      #traccreationsre-r25 1/12/2026

      Microsoft Outlook Version: 1.2025.1218.100
      Client Version: 20260102003.02
      WebView2 Version: 144.0.3719.67 (Stable)
      Release Channel: Targeted Release

      • DavidMichaelangelo's avatar
        DavidMichaelangelo
        Copper Contributor
        Jan 12, 2026

        For me, the issue has been very unpredictable. For a long time now, it has taken a while for the To Do pane to load in the sidebar. However, it worked just fine to drag emails into it, once loaded. But for a little while now, even with the pane fully loaded, I couldn't drag emails in to create tasks. Sometimes if I close and reopen Outlook, the issue goes away -- other times, it doesn't. 

    • DavidMichaelangelo's avatar
      DavidMichaelangelo
      Copper Contributor
      Jan 02, 2026

      I can't reproduce it now either . . . 🤔

      I've been periodically unable to create tasks from emails and I thought this was the solution.

      It seems to be working normally now, so maybe a bug was recently fixed?

       

      Regarding the account type, I got this message when attempting to create a task from email from my Gmail account. So perhaps it can be done from personal Microsoft accounts, but not Gmail.

       

       

      My version info

      Microsoft Outlook Version: 1.2025.1209.500
      Client Version: 20251212003.10
      WebView2 Version: 143.0.3650.96 (Stable)

       

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