Recent Discussions
NEW October 30 Issue with Achievement Code Creation
October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
Microsoft 365 Developer Program Eligibility
I was excited to hear all of the buzz around the revamped M365 Dev Program and eligibility for MAICPP participants (https://learn.microsoft.com/en-us/office/developer-program/microsoft-365-developer-program) especially for the sandbox subscription benefit: Eligible MAICPP partner levels include: Azure Expert Managed Service Providers (MSP) Solutions Partners Specialization Partners Managed Partners Microsoft Action Pack Subscribers Partner Success Core Benefits Recipients Partner Success Expanded Benefits Recipients Partner Launch Benefits Recipients Legacy Gold/Silver Partners However, when I log into my dashboard (https://developer.microsoft.com/en-us/microsoft-365/profile), it says "you don't currently qualify for..." instead of the experience outlined in the help docs and announcements. Has anyone been able to provision a new M365 sandbox subscription with the new provisioning method? I have reached out to partner support, but they referred me to the dev program alias and nobody there has replied.NEWSLETTER: Nonprofit Partner Community Update | November 2025
We’re excited to share the November edition of the Nonprofit Partner Community Update! This month’s release highlights major events, new resources, and actionable opportunities for nonprofit partners. Download the Nonprofit Partner Community Update | November 2025! Discover the latest partner resources, program launches, and inspiring success stories in the November Nonprofit Partner Community Update—designed to help you accelerate impact and growth in the nonprofit sector. Don’t miss new opportunities, practical tools, and highlights from Microsoft Ignite to energize your work! 🔍 What’s Inside: Microsoft Ignite: Major annual event for technology and nonprofit leaders. FY26 Nonprofit Partner Kickoff: Launch of new resources and programs for partners. FY26 EMEA Nonprofit + Education Partner Kickoff: Regional priorities and collaboration highlights. Azure for Nonprofit: Latest solutions and strategies for nonprofit organizations. Demand Generation Resources: New tools to help partners drive engagement and growth. Getting Started with AI Agents: Guidance for nonprofits adopting AI-powered workflows. The Salvation Army UK & Ireland Customer Success Story: Real-world impact of Microsoft solutions in nonprofit transformation.
BTC 3 enrollment eligibility
Hello, a company wants to join Bridge to the Cloud 3 next year. They are starting with 40 users and then scaling up to 120 users after migration. For the migration phase, they want to book 10 CSP users before joining the promotion. How should the following passage from the FAQ be interpreted? Are 10 users compliant for the preliminary project because they are scaling up to 120 users, or only 4 because they are only booking 40 licenses at the start of the promotion? Q3: Can customers who licensed a small quantity of Dynamics 365 online licenses for testing enroll in this promotion? A: Use of a free trial offer (prior to BTC3 enrollment) does not impact eligibility for this BTC3 promotion. Although customers with prior paid online licenses of the same product are normally ineligible for this promotion, as an exception, such customers are not excluded if their peak number of paid Dynamics 365 online full users to date does not exceed 10% of the number of full users that will be licensed at BTC3 enrollment. Thanks in advance!
I linked my Microsoft Partner University account (email address removed for privacy reasons ) to my personal Microsoft account
my company admin has noticed that in the Microsoft Partner Center > Skilling > Intermediate report, my name is not appearing under the Azure Administration section. Even though I have completed the required learning activities and linked my Microsoft Partner University account (examplemailto:email address removed for privacy reasons) with my personal Microsoft account (mailto:email address removed for privacy reasons), my name is still not reflecting in the Partner Center reports. Could you please tell what is the issue and help resolve this issue? Thank you for your assistance and support. Best regards, AmarAchievement Code are not correctly reflecting in the Partner Center
Our organization's Achievement Code completion score are not accurately reflecting in the Partner Center for Qualification for Training Services. Been getting the URL from Courseware Title Plan (with Partner Location ID), generate the Achievement Code URL, follow all the procedure strictly. Kindly advice.
Questions Regarding New CSP Authorization Enforcement Policies
I have the following questions about the scenario in which a direct bill partner does not meet the new requirements at the CSP tenant anniversary date: Restricted Status vs. Suspension/Revocation: Until recently, official documents indicated that at T+0, a direct bill partner would move to "Restricted" status, allowing them to continue billing and renewing existing customers, but not create new customers or subscriptions, for an indefinite period. This also allowed a reasonable timeframe for transition to indirect CSP. Now, the new enforcement policies state that at T+30, the tenant is placed in "Suspended" status, and at T+60, it is "Revoked," with no further possibility to operate on active customers and their subscriptions—even in cases where subscriptions have already been paid for annual or annual/monthly contracts. Could you clarify the reason for this change and the rationale behind the new, stricter enforcement timeline? Customer Transition Feasibility: How does Microsoft expect all customers to be transferred to an indirect provider within just 30–60 days after T+0? Is there any support or guidance for partners to manage such a rapid transition? Because in my opinion is not feasible and could be a potential risk to loose customers business. Prepaid Subscriptions: Even if it were possible to transfer all customers within the required timeframe, has Microsoft considered that many of these subscriptions have already been prepaid for an entire year or are in the middle of an annuality with monthly payments by the direct bill partner to Microsoft? We appreciate your attention to these concerns and look forward to your guidance on how to best manage compliance and customer impact under the new policies. My personal opinion is that is immediately necessary to restore the process as before with the Restricted Status if Direct Bill are not satisfied and give time (one year) to the partner to move to indirect provider all the customers/subscriptions. Thank you in advance for your support.Updated Achievement Code Documentation
We have updated our Achievement Code documentation to clarify and consolidate. This document contains info on: Onboarding to a Microsoft Learn admin account that allows your organization to generate achievement codes How to generate achievement codes The redeeming experience for the learner / customer Support resources While this resource will be more pertinent to new TSPs, it does contain information related to many of the questions we receive on the topic. If you are seeking information that this document does not provide, please drop a note on this thread and we can explore adding more detail. The document will be available in the coming days in the Get Started collection. As I'm still having issues adding attachments to these forum posts, please find the document in September's Community Call shared folder for the time being. I will update this thread with a new location when available.
SharePoint Embedded guide for software companies
Looking to accelerate your SaaS solution with SharePoint Embedded? This new blog post breaks down key success factors, positioning strategies, and how to align your architecture for maximum impact. Read the full article here: SharePoint Embedded guide for software companies: success factors, positioning & key insights | Microsoft Community HubPartner Center account deactivated – unable to access Hardware Program dashboard
Hello Microsoft Partner Center Support Team, We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center. Below is a summary of the issue and actions we have already taken. --- Purpose We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program. The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required. --- Sequence of Events (Steps to Reproduce) We attempted to access the Microsoft Hardware Developer Dashboard via the following URL: https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed: Hardware Manufacture devices, parts and equipments. Create and manage system and driver submissions. Our records indicate that you have already enrolled into this program but your program registration is deactivated. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed: Access restricted – your Partner Center account has been deactivated. --- Additional Information The following details were displayed on the Partner Center dashboard at the time the above error occurred. - Organization name: Sunny Giken Co., Ltd. - Tenant domain: sunnygiken.co.jp - Primary account email: email address removed for privacy reasons - Approx. registration date: August–September 2018 - Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a - Correlation vector: UyZ59dYHRm0KoRkY.3 - Time (UTC): 17 Oct 2025 08:19:26 +00:00 --- Actions Taken - We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response. - We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1). - The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue. --- Request We kindly request verification of our Partner Center account status and Hardware Program registration. If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant. --- Thank you very much for your assistance. Best regards, Tetsuya Ozawa Sunny Giken Co., Ltd. email address removed for privacy reasonsHot to notice my webinar(online seminar)?
I am a marketer of #TDG, co. ltd. TDG is one of partners of MS in South Korea. I am preparing #webinar to introduce TDG's new HR solution for #Microsoft 365 on November, 2025. And I've found this #MS community today. Hot to notice #MS partners my webinar(online seminar) to people via this community? Like follows screenshot. Or any some other ways are needed!Your front row seat to Ultimate Partner® LIVE starts now!
In just a few days, Ultimate Partner® LIVE goes live from Reston, VA with its most impactful agenda yet. Top performing partners including Veeam, Accenture, Carahsoft, Cisco, SHI, ServiceNow, Commvault, and Siemens will share how they've overcome challenges and built lasting success. Microsoft experts will also join for candid, unscripted conversations about what it really takes to thrive in today's Hyperscaler ecosystems. The entire event will be streamed live for free — making partner mastery accessible to everyone. Join the livestream. Be inspired. Become the Ultimate Partner. October 28th Livestream October 29th LivestreamEnd of "Legacy Gold" and the easiest way to change?
The point is that our benefits associated with purchasing the "Legacy Gold" product expire next month, and we're currently offered the following offers in the Partner Center. Is it possible to purchase both packages "Partner Success Expanded Benefits" and "Partner Success Core Benefits" at the same time, thus obtaining a combined total of 50 Microsoft 365 Business Premium licenses? To maintain business continuity, we need approximately 60 Microsoft 365 licenses. We currently have E3, but we're forced to downgrade to Business Premium. This would be a significant one-time cost if we had to purchase these licenses separately, so we'd like to take advantage of the two bundles of offers prepared for us. Is it possible? This will reduce cost demand by x2... I really hope this is possible. If not - what's other options? We need at lease 55 licences for Microsoft 365 but Expanded Package give only 35.Join the Fabric Partner Community for this Week's Fabric Engineering Connection calls!
Are you a Microsoft partners that is interested in data and analytics? Be sure to join us for the next Fabric Engineering Connection calls! 🎉 The Americas & EMEA call will take place Wednesday, October 22, from 8-9 am PT and will feature presentations from Teddy Bercovitz and Gerd Saurer on Fabric Extend Workload Developer Kit, followed by a presentation on Data Protection Capabilities from Yael Biss. The APAC call is Thursday, October 23, from 1-2 am UTC/Wednesday, October 2, from 5-6 pm PT. Tamer Farag, Trilok Rajesh and Shreya Ghosh will be presenting on Modernizing Legacy Analytics & BI Platforms. This is your opportunity to learn more, ask questions, and provide feedback. To join the call, you must be a member of the Fabric Partner Community Teams channel. To join, complete the participation form at https://aka.ms/JoinFabricPartnerCommunity. We look forward to seeing you later this week!Microsoft In a Day (XIAD) Partner Events Program - Train the Trainer Events (DIAD/FAIAD/RTIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Programand how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. ✨ Why Attend? Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Dashboard in a Day This is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. Currently available on-demand. Inquire at xiadevents@microsoft.com Fabric Analyst in a Day This is an intermediate-level training designed for Power BI Data Analysts who have at least one year of experience on Power BI but are new to Microsoft Fabric. November 13, 2025 (EMEA) 9:00 - 12:00 Central European Time - link November 14, 2025 (Americas) 9:00 - 12:00 Central Time - link Real-Time Intelligence in a Day This is an intermediate-level training designed for Power BI developers looking to extract insights and visualize streaming and time sensitive data. November 13, 2025 (EMEA) 1:00 - 4:00 Central European Time - link November 14, 2025 (Americas) 1:00 - 4:00 Central Time - link Once registered, look for your registration confirmation email from notification@msftevents.microsoft.com that contains your unique Teams meeting link to join the virtual event. Be sure to check spam and junk folders, and mark as a safe sender. If you are unable to locate your registration confirmation, email pappspartnerevents@microsoft.com. We look forward to seeing you at an upcoming event! Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEventsMetrics that Matter (MTM) Question Update - Effective Nov 1, 2025
Hello TSPs, We've announced on the last two monthly community calls that an update was coming to the Metrics that Matter (MTM) survey currently leveraged for the TSP quality scoring metrics. Attached is a refreshed MTM overview document which contains the new questions that will go live on November 1, 2025. From a partner performance or operations perspective there is no action for you - you'll see the survey automatically update on November 1. If you have custom data slices on your MTM dashboard you may want to update those data connections once the questions are live on November 1. Within the attached document you'll find additional FAQs. If you have additional questions, please post them below so that I can answer for the entire forum. The MTM support page can be found here. You can also reach support by emailing support <at> explorance.com. The attached file will soon join our other documentation in the Get Started collection on the Learning Resource site. Edit: resource is not attaching to this update. Until I can fix you can access it in September's Community Call shared folder.Shape the future - your input fuels the next developer accelerator!
Are you a developer who has looked for a short-cut to start coding in minutes on Microsoft tech? We'd love to invite you to a pilot for the new Quick-Start Development Toolkit! The QS Dev Toolkit is an interactive experience to shortcut from what you want to build to giving you sample solution arch, deployment-ready code templates, and the resources you need to get started with your project today. Want to get involved? Just complete 3 simple steps: Fill out this short form to let us know who you are We'll contact you within 5 business days with more instructions We'll schedule a short pilot call to gather verbal and written feedback We'll use this feedback to shape the future for developers around the world and take suggestions for new dev patterns. We look forward to hearing your feedback!
Events
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A well-defined Microsoft Partner Center account is critical for smooth operations, marketplace success, and an overall better experience in the portal. But with multiple configuration options, identi...
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🚨 Mark your calendars now! 📅 New this year in the Fabric Partner Community, an AMA (Ask Me Anything) call series with members of the Fabric Leadership Team! 🥳 Faisal Mohamood, CVP of Data Integ...
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Recent Blogs
- In this installment of our Partner Spotlight series, we’re continuing to showcase the innovators’ driving app and agent development forward on the Microsoft Marketplace. Each feature highlights the d...Oct 31, 2025
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at: http://aka.ms/Courseware_Title_PlanOct 31, 2025
