Recent Discussions
Tax ID Update -- no support
Hi there. I cannot add my TAX ID in the account settings workspace. Or any other place seemingly possible according to the Partner Center AI Assistant help feature, Google articles, and so on. I have followed various instructions for updating my TAX ID but none resemble precisely what I am seeing. I have been trying to resolve this myself for weeks now. I have two support tickets in with MS, have followed them each up in the tickets, all to no avail. I am part of the MAICPP, a CSP etc., and have been for a while. As you can see, my bill information is not linked which may be why I cannot edit/add the TAX ID according to the myriad instructions I've found. BOTTOM LINE: I do not know how to obtain support assistance from MS. Anyone have any suggestions? Thanks.Solved
Fabric Data Agents
Hello All, Hoping to get some information on necessary permissions for our users to properly be able to use Fabric Data Agents. Scenario: Created a Fabric Data Agent that uses data from Fabric lakehouse table. Published Fabric Agent to M365 Copilot, shared with a business user. Provided business user direct access to Lakehouse as well. User is able to access the Fabric Data Agent from M365 Copilot however is getting error stating they do not have access to the data. How do we solve for this, what are we missing? CorinnaSolvedWhere is my accreditation Certificate?
I passed my Microsoft Cybersecurity Architect exam and received the congratulations email from Microsoft nearly 48 hours ago. My certificate is still not showing in my Learn profile page. Can you please advise when this certificate will be ready for sharing? I am not impressed I even have to chase Microsoft for this. Very disappointing!Solved
Partner Program Basics
So we are a MAICPP, we were interested to become training partner. I filled up a form and received an initial email. I was browsing through the material which I received, however it was really confusing and vast. can someone help me 1. How do I know we have been accepted and onboarded as a partner? 2. is there an additional fee associated and if yes, how do we pay? 3. How to get partnership logo, certificate for documentation purpose? 4. how to access voucher order and lab on demand orders? sorry, I am a complete newbie so may be my questions are basic, do help! TIASolved
Unified for Partners (UfP) - Pricing
We are a Microsoft Direct CSP currently purchasing Premier Support for Partners (PSfP). With Premier support we are allowed 30 cases/year and after that you have to pay approx. $650/case. We do a good job of handling issues on our own and only open tickets on our customers behalf as a last resort. We will have approx. 20 cases this year and won't need to purchase any additional. Under (UfP), based on the datasheet released we will qualify for a 40% discount on the Licensing & Azure rates. With the 40% discount our annual costs will increase 8x what we are currently paying. Our cost/case will go up to $12,725(1,800% increase) Is Microsoft trying to put their existing CSPs out of business with this pricing model? We have been driving new business and been a model partner. We have already had to deal with the complications of all of the risk and additional issues brought on by NCE and now we are going to be price gouged for support. The marketing materials are trying to make this look like a benefit to us when in fact it is the complete opposite. Will there be exceptions to this new pricing model? It made a lot more sense to charge CSPs per case they open above the 30 allowed. Why wouldn't Microsoft just increase the cost of the additional cases? This would make CSPs double think about opening a case that they may be able to solve on their own. (UfP) is going to punish the good CSPs by spreading the cost of companies abusing the system across the board. We would love to have the opportunity to express our concerns with a Microsoft representative in the CSP program. We have already made our PDM and Success Manager aware of the impact that this will have.SolvedAI Skills Navigator
We are interested in registering and appearing in the AI Skills Navigator, and we would appreciate some guidance on the correct process and requirements. Specifically, we would like clarification on the following points: Is it necessary to be already enrolled in the Microsoft AI Cloud Partner Program in order to appear in the AI Skills Navigator? What is the recommended enrollment process for the Microsoft AI Cloud Partner Program (key steps, validations, approximate timelines, etc.)? Once registered as a partner, is there any additional registration or specific configuration required for the organization to appear in the AI Skills Navigator? Are there any minimum profile requirements, certifications, or designations needed for a partner to be visible in the AI Skills Navigator? From which portal or tool is this visibility managed (Partner Center, Microsoft Learn, or another platform)? Any official documentation, links, or practical experiences would be greatly appreciated. Thank you very much in advance for your support.SolvedQuestion on MPO and Partner Quotes, what is your best practice?
Hello community, a question regarding how does MPO accelerate your deals? Today, direct to customer private offers can accelerate deals by using the private offer process for a customer to "electronically sign" a document attached to the private offer. However, for MPO we do not have a way for a channel partner (aka: reseller) to "electronically sign" a partner quote via Marketplace because MPO does not have a way to attach a pdf that the partner exclusively sees & accepts. In other words, any pdf we attach is also visible to the end customer which we do not want. As a result, we struggle to use MPO to accelerate deals (note: we are in discussion with partners about using REO but they also want to use MPO) Have you considered the MPO partner quote scenario and if so, have you found a way through this to accelerate deal making? What do you do?Solved
Subject: Delivering Microsoft AI Certifications in a 5-Month MOOC Format
Hi, As an active MCT and Training Services Partner (TSP), we are looking to expand our delivery beyond standard 5-day intensives like AI-102 Certifications. With the latest Microsoft AI certifications for business and tech professionals, we aim to offer a 5-month, long-form MOOC curriculum directly via our TSP portal (similar to the Microsoft AI & ML Engineering Professional Certificate model). We are seeking the correct contact within Microsoft Worldwide Learning to discuss a partnership for TSPs to deliver these extended 'Professional Certificate' programs and the licensing required for multi-month, modular learning formats. We believe this paced approach is key for students to truly master AI. Any direction would be greatly appreciated. Best regards, vk2Solved
MAPICPP (CSP) community engagement
Hello all, What's up with the CSP Technical Training and Microsoft Partner Community Q&A Call's? Both calls have been cancelled since January. I believe that I read something about Microsoft restructuring the community engagements but I can't find where I read it, or any updates on what is happening. Are the calls coming back? Are they being replaced by another type of community call? Thanks! -jonSolved70Views2likes1Comment
Moving from Private Plans to Private Offers — Should We Make the Switch?
Hi Azure Marketplace community, We, at https://marketplace.microsoft.com/en-us/product/saturaminc.qualdo_drx are currently using private plans to handle custom pricing for specific customers, and we're evaluating whether it makes sense to transition to private offers. Would love to hear from others who've made this move — or who've deliberately stayed on private plans. Here's where we're at: private plans have served us well for restricting visibility and offering tiered pricing to select tenants, but as our deal complexity has grown (more enterprise customers, negotiated terms, channel partners), we're starting to feel some of the limitations. A few things pushing us toward private offers: Custom pricing flexibility — Private offers let us set percentage discounts or absolute prices per customer without creating a new plan for every deal. As our customer base grows, managing individual plans is getting unwieldy. Multi-party / channel support — We work with some resellers and CSPs. Private offers seem to support that flow much better with multi-party private offers (MPPO). Are there scenarios where private plans are still the better choice over private offers? How are you handling the coexistence of both during a transition period? Any impact on reporting, billing, or reconciliation we should be aware of? We want to make sure we're not solving one problem and creating another. Appreciate any real-world experiences!. Thanks in Advance, Kavitha SrinivasanSolvedRenewals process - issues
Hi Is it only me? I have tried to let Microsoft be aware of this for the last 7 years now.... Upon renewal of the partnership, the partner temporarily loses its Solution Partner status! A status always used by customers in tenders and RFPs (the responding partner must hold x,x and x Solution Partner) How the renewal process still affects partners +2 weeks after renewal: We get information on how to pay on the anniversary date - for us Saturday March 7 (payment term = 1 month) One can´t pay in advance before this date! With the information provided we initiate the payment Monday March 9, and get the verification proof from the bank on March 10. March 10 we then provide the POE in Partner Center Already at the anniversary day (the 9th), the "Customer Letter" we can create in Partner Center AND our Business Profile has the Solution Partner "taken away" for us, and we "don´t have the programs" that we need to provide to clients. The business profile in Partner Locator is crucial - we link it to clients and prospects! Microsoft then takes until Friday March 13 to verify the payment and "enroll" us again So we have not had the programs for a week, and partner CAN`T hold the programs in a rolling 12M? There´s always a glitch in the timeframe - much more problematic then Microsoft Support in India "understands". I have pinpointed this every year for the last 7 years - nothing happens And - our business profile is STILL empty! +2 weeks after the renewal window started and we did the payment. This has happened every year now - no change! Support ticket 2603180040005878!Solved
Transitioning from Direct Bill to Indirect Reseller
I am sharing our experience regarding transition from DB to IR started 4 months ago to understand the better approach to manage our partner centers in the future. We started transitioning from Direct Bill to Indirect Reseller in November 2025. We currently have: one PGA with two different associated CSP PLAs: Direct Bill PLA and Indirect Reseller PLA. We operate with two different Partner Centers: "first" PC used for the PGA and the Direct Bill PLA "second" used for the Indirect Reseller PLA At the moment, everything is working correctly, as we are actively transferring customers from the Direct Bill model to the Indirect Reseller model, Incentives for the Indirect Reseller (PLA IR) are being received correctly, designations are managed under the PGA tenant, ecc. Regarding TTM, we exceed the 1M‑dollar requirement, but only at the PGA level, as it currently includes both DB and IR revenue. Do you know whether Microsoft requires the 1M‑dollar threshold to be met at the PGA level by combining DB and IR revenue, or if only DB revenue counts for maintaining Direct Bill status? Our other question concerns the end of the customers migration, considering that the Direct Bill PLA will eventually become restricted or revoked. Whether it is recommended to continue using two separate Partner Centers, first for Membership, Incentives, Designations, Earnings, and overall partner management and the second exclusively for CSP Tier-2 customer management. Or whether you suggest alternative or better scenarios for managing the Partner Center structure once the transition is fully completed. Tks for feedback and information. FabrizioSolvedURGENT: Enrollment blocked with Trust error 715-123160 – no workspace to create ticket
I am trying to registrar a business to Partner portal, but rolling gives this error: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 275008d3-60a1-4e52-a820-95d879223f75." Please escalate to Partner Onboarding / Trust Review team for manual review and unblock. Details: reference 715-123160 transaction id: 275008d3-60a1-4e52-a820-95d879223f75 Correlation id: 6d6c52ef-ab4c-480a-9abe-1e3fe420657f Business: FI21142489 and Manmade Software OySolved
Problem with PL-7008 Labs
We recently had a problem with the PL-7008 training course. In the latest Courseware Title Plan, the PL-7008 training course is listed as having Labs (ALH status in the Lab Hosting column) and not BYOS, but in the GoDeploy and Extrem offer labs, there are no license as shown in the screenshots below. What exactly is the situation with this course and where can we find the correct information ? Thank youSolvedCPOR Association for Incentives and Recognition
CPOR Association for Incentives and Recognition As I am sure you are all aware we all need to claim CPOR when we are not the billing partner. I have seen some changes to this process in recent months and wanted to get some clarification please Build Intent - Advisor (Pre-sales) We have recently been told that this is only for incentives So now Msft will pay you for workloads that you are not recognised for ?? Influenced Revenue Recognition - Non Incentivised This will get you association and recognition for the workloads Usage Recognition - Non Incentivised This will get you association and recognition for the workloads You appear to only be able to claim this if you use the Msft template. All other signed documentation appear to be rejected My questions are When did Msft make these changes and why What is the difference between Influenced and Usage Recognition Why MUST we use the template, and not be able to use a signed SoW with the details included We are now potentially making 3 claims per customer to ensure that they are fully associated to our Solution Designation scoresSolvedCertificate not able to find
I have appeared for the AZ-104 exam under the MS1101024720 for the email address (PII removed ******@gmail.com). So, what i found is i have duplicate accounts under the same email address. Can you please merge these two MS accounts so that i can view my certification. Registered email address: (PII removed ******@gmail.com) MS IDs tagged to the registered email address are below: (PII removed) Kindly merge these two duplicate accounts and do the needful so that i can get my latest AZ-104 certificate.Solved
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