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Recent Discussions

MAPICPP (CSP) community engagement
Hello all, What's up with the CSP Technical Training and Microsoft Partner Community Q&A Call's? Both calls have been cancelled since January. I believe that I read something about Microsoft restructuring the community engagements but I can't find where I read it, or any updates on what is happening. Are the calls coming back? Are they being replaced by another type of community call? Thanks! -jon
Solved
jonwbstr24
Mar 31, 2026 Place Partner benefits
benefits
maicpp
43Views
2likes
1Comment
Moving from Private Plans to Private Offers — Should We Make the Switch?
Hi Azure Marketplace community, We, at https://marketplace.microsoft.com/en-us/product/saturaminc.qualdo_drx are currently using private plans to handle custom pricing for specific customers, and we're evaluating whether it makes sense to transition to private offers. Would love to hear from others who've made this move — or who've deliberately stayed on private plans. Here's where we're at: private plans have served us well for restricting visibility and offering tiered pricing to select tenants, but as our deal complexity has grown (more enterprise customers, negotiated terms, channel partners), we're starting to feel some of the limitations. A few things pushing us toward private offers: Custom pricing flexibility — Private offers let us set percentage discounts or absolute prices per customer without creating a new plan for every deal. As our customer base grows, managing individual plans is getting unwieldy. Multi-party / channel support — We work with some resellers and CSPs. Private offers seem to support that flow much better with multi-party private offers (MPPO). Are there scenarios where private plans are still the better choice over private offers? How are you handling the coexistence of both during a transition period? Any impact on reporting, billing, or reconciliation we should be aware of? We want to make sure we're not solving one problem and creating another. Appreciate any real-world experiences!. Thanks in Advance, Kavitha Srinivasan
Solved
Qualdo
Mar 23, 2026 Place Microsoft Marketplace community
azure
build
co-sell
thought leadership
transactable apps
68Views
2likes
4Comments
Renewals process - issues
Hi Is it only me? I have tried to let Microsoft be aware of this for the last 7 years now.... Upon renewal of the partnership, the partner temporarily loses its Solution Partner status! A status always used by customers in tenders and RFPs (the responding partner must hold x,x and x Solution Partner) How the renewal process still affects partners +2 weeks after renewal: We get information on how to pay on the anniversary date - for us Saturday March 7 (payment term = 1 month) One can´t pay in advance before this date! With the information provided we initiate the payment Monday March 9, and get the verification proof from the bank on March 10. March 10 we then provide the POE in Partner Center Already at the anniversary day (the 9th), the "Customer Letter" we can create in Partner Center AND our Business Profile has the Solution Partner "taken away" for us, and we "don´t have the programs" that we need to provide to clients. The business profile in Partner Locator is crucial - we link it to clients and prospects! Microsoft then takes until Friday March 13 to verify the payment and "enroll" us again So we have not had the programs for a week, and partner CAN`T hold the programs in a rolling 12M? There´s always a glitch in the timeframe - much more problematic then Microsoft Support in India "understands". I have pinpointed this every year for the last 7 years - nothing happens And - our business profile is STILL empty! +2 weeks after the renewal window started and we did the payment. This has happened every year now - no change! Support ticket 2603180040005878!
Solved
Gabbe_Yttermalm
Mar 23, 2026 Place Partner-led questions & tech topics
tech question or issue
68Views
0likes
3Comments
Transitioning from Direct Bill to Indirect Reseller
I am sharing our experience regarding transition from DB to IR started 4 months ago to understand the better approach to manage our partner centers in the future. We started transitioning from Direct Bill to Indirect Reseller in November 2025. We currently have: one PGA with two different associated CSP PLAs: Direct Bill PLA and Indirect Reseller PLA. We operate with two different Partner Centers: "first" PC used for the PGA and the Direct Bill PLA "second" used for the Indirect Reseller PLA At the moment, everything is working correctly, as we are actively transferring customers from the Direct Bill model to the Indirect Reseller model, Incentives for the Indirect Reseller (PLA IR) are being received correctly, designations are managed under the PGA tenant, ecc. Regarding TTM, we exceed the 1M‑dollar requirement, but only at the PGA level, as it currently includes both DB and IR revenue. Do you know whether Microsoft requires the 1M‑dollar threshold to be met at the PGA level by combining DB and IR revenue, or if only DB revenue counts for maintaining Direct Bill status? Our other question concerns the end of the customers migration, considering that the Direct Bill PLA will eventually become restricted or revoked. Whether it is recommended to continue using two separate Partner Centers, first for Membership, Incentives, Designations, Earnings, and overall partner management and the second exclusively for CSP Tier-2 customer management. Or whether you suggest alternative or better scenarios for managing the Partner Center structure once the transition is fully completed. Tks for feedback and information. Fabrizio
Solved
fvalieri
Mar 23, 2026 Place Cloud Solution Provider (CSP) partners
CSP
direct
Indirect
Indirect reseller
Partner question
96Views
1like
4Comments
URGENT: Enrollment blocked with Trust error 715-123160 – no workspace to create ticket
I am trying to registrar a business to Partner portal, but rolling gives this error: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 275008d3-60a1-4e52-a820-95d879223f75." Please escalate to Partner Onboarding / Trust Review team for manual review and unblock. Details: reference 715-123160 transaction id: 275008d3-60a1-4e52-a820-95d879223f75 Correlation id: 6d6c52ef-ab4c-480a-9abe-1e3fe420657f Business: FI21142489 and Manmade Software Oy
Solved
ristomatikainen
Mar 18, 2026 Place Partner compliance & verification
support
verification
97Views
2likes
3Comments
MS Learn Certification
Hello team, I passed my certification on AB-730 AI Business Professional but I cant see my certification in my MS Learn profile. Could you please help? Thanks
Solved
kkouri
Mar 16, 2026 Place Training Services Partner / Learning Partner
CERTIFICATION
57Views
0likes
1Comment
Problem with PL-7008 Labs
We recently had a problem with the PL-7008 training course. In the latest Courseware Title Plan, the PL-7008 training course is listed as having Labs (ALH status in the Lab Hosting column) and not BYOS, but in the GoDeploy and Extrem offer labs, there are no license as shown in the screenshots below. What exactly is the situation with this course and where can we find the correct information ? Thank you
Solved
StephaneR_FR
Mar 12, 2026 Place Training Services Partner / Learning Partner
courseware
106Views
0likes
2Comments
Certificate not able to find
I have appeared for the AZ-104 exam under the MS1101024720 for the email address (PII removed ******@gmail.com). So, what i found is i have duplicate accounts under the same email address. Can you please merge these two MS accounts so that i can view my certification. Registered email address: (PII removed ******@gmail.com) MS IDs tagged to the registered email address are below: (PII removed) Kindly merge these two duplicate accounts and do the needful so that i can get my latest AZ-104 certificate.
Solved
Atahar
Mar 12, 2026 Place Training Services Partner / Learning Partner
CERTIFICATION
64Views
0likes
1Comment
certification
I got the certification on my old account that I lost access to and I have already tried all possible recovery methods, and now along with it I lost my AZ-900 certification, which was expensive, and no one can help me with anything.
Solved
GinaldoNascimento
Mar 11, 2026 Place Training Services Partner / Learning Partner
CERTIFICATION
learning
60Views
0likes
1Comment
Where is the MEMBERSHIP tab in Partner Center
I was on a call with a partner and noticed they didn't have the MEMBERSHIP tab in their partner center. After looking around and not seeing why, I checked my org PC and didn't see it in ours either. Fast forward 2 additional partner calls and no MEMBERSHIP tab on theirs either. Can someone at Microsoft advise why it's not visible? I was able to troubleshoot and find a workaround, but other partners may be having issues as well. This is happening with my partners in the U.S. and U.K. as well. If anyone wants a workaround to get to the MEMBERSHIP menu items, below is what I've been sharing with partners. The MEMBERSHIP TAB in the Microsoft Partner Center has gone missing. However, if you need to access the MEMBERSHIP TAB, I was able to figure out a workaround until Microsoft fixes that bug. To get to the MEMBERSHIP menu items, click on the “My Access” Tab. Click on the “My Learning Profile” from the left menu. You should now have the MEMBERSHIP menu available. This is a work around until Microsoft fixes that bug. Screenshots below😊
Solved
Liz_Nunez1030
Mar 11, 2026 Place Partner-led questions & tech topics
Partner Center Security
117Views
0likes
3Comments
D365 CSP Embed Licenses (Legacy → NCE): Is Admin Center Reassignment Required if Capacity Exists?
We are managing a CSP‑managed tenant that uses Dynamics 365 embedded licenses (for example, Dynamics 365 Sales Enterprise embedded, Dynamics 365 Customer Service embedded, or other service‑provisioned Dynamics entitlements). In this tenant: Legacy CSP subscriptions exist for the Dynamics 365 embedded licenses Equivalent NCE subscriptions are ordered (or will be ordered) with equal or greater capacity Migration tooling is not available for these embedded Dynamics SKUs In Microsoft 365 Admin Center, these licenses: Are not user‑assignable Do not show a Legacy vs NCE distinction Based on Microsoft Partner Center and NCE documentation, it appears that Dynamics 365 embedded licenses are service‑provisioned, and that entitlement is governed by the subscription lifecycle, not by user‑level license assignment. We are trying to confirm the following for Dynamics 365 embedded licenses: No reassignment in Microsoft 365 Admin Center is required when transitioning from Legacy CSP to NCE, as long as sufficient NCE capacity exists. Entitlement will automatically continue or transition at legacy expiration or renewal based on the subscription lifecycle. Partner Center (and CSP billing systems) are the authoritative source for Legacy vs NCE status, rather than the customer Admin Center UI. Is there is an official Microsoft document that explicitly confirms this behavior for embedded licenses? Microsoft Support has unfortunately not been helpful in this process. Thank you.
Solved
Lindsay_McCarthy1
Mar 05, 2026 Place New commerce experience (NCE)
dynamics 365
NCE
Pricing & Licensing
194Views
1like
3Comments
Issue Accepting Microsoft Partner Agreement
Hello, having an issue accepting the cloud partner agreement while enrolling in Partner Center. I am currently applying for our company's driver signing permissions on Microsoft. While filling out information on the following webpage: https://partner.microsoft.com/en-us/dashboard/account/exp/enrollnow/partner, I encountered an issue. When the webpage pulled our company name from Dun & Bradstreet, Microsoft deemed our company name invalid. I noticed that there is a comma in the name, as shown in the screenshot. However, when we applied for a signature from DigiCert, we used the same company name with the comma as the signing name. Therefore, I cannot remove the comma at this point because if I do, Microsoft might reject the signed certification file later due to a mismatch in the company name. Could you help resolve this issue?
Solved
FranketYin
Mar 01, 2026 Place Partner compliance & verification
compliance
Partner question
support
verification
100Views
1like
1Comment
February Incentive Payment Not Received – Unable to Create Support Ticket
Hello Team, We have not received the incentive payment for February and would like assistance reviewing this issue. Our organization meets the requirements under the App Innovation solution area and is eligible to receive Azure-related incentives. However, the February payment has not been deposited. Additionally, we are unable to create a support ticket in Partner Center because the AI Assistant interface prevents access to the support request page. Could you please check if there are any issues with our eligibility, payment profile, or required documentation, or help escalate this matter to the appropriate support team? Thank you.
Solved
sycns
Feb 25, 2026 Place Cloud Solution Provider (CSP) partners
CSP
Indirect reseller
91Views
2likes
3Comments
Partnership Application Process
I have submitted my application to become a Partner. I have been in a status - pending for 6 days now and it seems that the process is stalled. Are there any other users experiencing this situation? Any feedback would be appreciated.
Solved
dsteve
Feb 20, 2026 Place Partner-led questions & tech topics
azure vm
117Views
0likes
6Comments
MCA-E to CSP Direct move - as AE MSP how to do that?
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Solved
KartikShah
Feb 19, 2026 Place Azure Partners
Partner question
84Views
1like
2Comments
Azure Plan NCE Pricelist Download
Dear community, Hope you are doing great. We are a Distributor (ex. Indirect Provider) and we recently discovered a change in terms of Pricing in Partner Center, and more specifically when it comes to Azure Plan Pricelists download. Usually, we were able to download the respective Azure Plan pricelist as a Category under the NCE option. However, what we see now is an option in Beta which redirects us to the Azure Portal. Could you please be so kind to help us identify how will we be able to download the CSV Azure Plan Pricelists as we were doing couple months ago? Thank you so much in advance for your assistance! Nick
Solved
nick_Anag
Feb 19, 2026 Place New commerce experience (NCE)
Partner question
Pricing & Licensing
99Views
1like
5Comments
Dynamics 365 Sales, Customer Services and Field service for IUR instead Sandbox
Hello, we are Microsoft partners for about 20 years. All the time, we have been paying for the Gold, or now the highest tier of Microsoft Partner benefit package. There was a recent change in benefits, that it removed old Microsoft Dynamics 365 CRM Customer Engagement (Sales, Customer Service, Field Service) + Marketing..., to equivalent, BUT only Partner sandbox. Meaning, the product is not any more Internal Use rights, and is forbidden to run production, instead only test, demo, development partner sandbox license exists. Please, understand this is huge impact on benefit package, and you cannot tell me - this is an improvement. Asking the Microsoft Partner program, and Dynamics 365 Sales, Customer Service, and Field service, product groups to review the decision and bring back the internal use rights (IUR) production license grade back for Microsoft Partners...
Solved
Hrvoje Kusulja
Feb 17, 2026 Place Partner benefits
benefits
dynamics 365
182Views
0likes
5Comments
URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexplained and unwarranted termination notice, and the 30-day clock is running. This directly impacts our mutual customers and if not resolved ASAP. What Happened January 29, 2026: We received a 30-day termination notice stating we have not met CSP direct bill eligibility requirements. We are indeed compliant and believe this is an error. We provided evidence of compliance to Support and GetHelp several times, but no one has been able to identify what requirement we allegedly fail to meet or propose a solution. They continually say they are working on the issue and will get back to us in a couple days. Notably, we did not receive a 90-day or 60-day advance notice as required by Microsoft's documented process for at risk Direct Sell partners. We confirmed via Exchange message trace that no related emails were received in the prior 90 days. January 20: Nine days before the notice, we began receiving Error 715-123220 preventing us from adding new customers in Partner Center, suggesting our capabilities were already restricted before we were even notified. Tickets Needing Escalation #1 — GetHelp #11414107 / Support Request #2602030010000038 CSP Direct Bill termination notice. No substantive response beyond "we are working on it." #2 — GetHelp #11412447 / Support Request #2601200010001797 Error 715-123220 preventing new customer additions since January 20. Same status. Microsoft, please help: We request these tickets be escalated to the appropriate CSP or Legal team for immediate review and to stop the termination process ASAP. Any Microsoft staff who can assist — we would be deeply grateful! Thank you, sincerely. Shay
Solved
ShayD
Feb 05, 2026 Place Cloud Solution Provider (CSP) partners
CSP
direct
Partner question
225Views
1like
3Comments
New FY26 benefits release date
As mentioned here https://learn.microsoft.com/en-us/partner-center/benefits/benefits-faq-new the new benefits for FY26 should get available in February 2026. As we already have February 2026, is there an exact date when this will happen? Or will the new benefits only get available upon the annual renewal of the Partner Program as last time?
Solved
TobiA
Feb 02, 2026 Place Partner benefits
benefits
544Views
4likes
8Comments
Visual Studio Lite benefits - without Azure Credits and Keys
As communicated earlier, the Microsoft AI Cloud Partner Program benefit offerings—including partner benefits packages, Solutions Partner designations, and specializations—will be updated later this month to support how you build, differentiate, and grow your business. The per-user monthly Azure credits associated with this benefit will no longer be available. You can still access organization-level Azure bulk credits that come with your benefits offering. This may require an Azure subscription migration for users to continue accessing credits, and we strongly recommend a change management plan for this transition. In addition, product keys will no longer be accessible within Visual Studio. Keys will instead be available as part of the benefits package(s) your organization holds and can be securely assigned to users directly from Partner Center. Please note that these changes will not be retroactively applied. They will go into effect when your organization renews its affected benefits offering(s) or if you activate a new offering on or after the February update. We have been partners for 20 years and using Partner benefits. Again, Microsoft tries to lower benefits, and in parallel benefit package price will increase (due to different reasons). This discussion and community of partners, should unit and tell to Microsoft Partner Benefits program that: Partners have employees/users, that use current Visual Studio benefit, that is (like MSDN), having the user access to keys and Azure credits, for specific user / employee need of test, dev, demo etc. Azure Bulk credit was never the same and cannot be used as a same Azure Bulk credit / Azure sponsorship, does not have cost control, Azure budgets and other methods. (This is in plan to change for several years, no progress) on Azure technical side. Will Microsoft increase Azure Bulk credits to compensate te amount of included benefit usage? Dear, Microsoft, please leave current Partner Benefits, with full Visual Studio, including Azure credits, and Keys for assigned users, without moving to lower benefit - Visual Studio Lite. Thank you for understanding, and hope this will not be active in production after partner renewals.
Solved
Hrvoje Kusulja
Jan 29, 2026 Place Partner benefits
benefits
maicpp
1.5KViews
16likes
19Comments

Recent Discussions

MAPICPP (CSP) community engagement

Moving from Private Plans to Private Offers — Should We Make the Switch?

Renewals process - issues

Transitioning from Direct Bill to Indirect Reseller

URGENT: Enrollment blocked with Trust error 715-123160 – no workspace to create ticket

MS Learn Certification

Problem with PL-7008 Labs

Certificate not able to find

certification

Where is the MEMBERSHIP tab in Partner Center

D365 CSP Embed Licenses (Legacy → NCE): Is Admin Center Reassignment Required if Capacity Exists?

Issue Accepting Microsoft Partner Agreement

February Incentive Payment Not Received – Unable to Create Support Ticket

Partnership Application Process

MCA-E to CSP Direct move - as AE MSP how to do that?

Azure Plan NCE Pricelist Download

Dynamics 365 Sales, Customer Services and Field service for IUR instead Sandbox

URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help

New FY26 benefits release date

Visual Studio Lite benefits - without Azure Credits and Keys

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