Recent Discussions
URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexplained and unwarranted termination notice, and the 30-day clock is running. This directly impacts our mutual customers and if not resolved ASAP. What Happened January 29, 2026: We received a 30-day termination notice stating we have not met CSP direct bill eligibility requirements. We are indeed compliant and believe this is an error. We provided evidence of compliance to Support and GetHelp several times, but no one has been able to identify what requirement we allegedly fail to meet or propose a solution. They continually say they are working on the issue and will get back to us in a couple days. Notably, we did not receive a 90-day or 60-day advance notice as required by Microsoft's documented process for at risk Direct Sell partners. We confirmed via Exchange message trace that no related emails were received in the prior 90 days. January 20: Nine days before the notice, we began receiving Error 715-123220 preventing us from adding new customers in Partner Center, suggesting our capabilities were already restricted before we were even notified. Tickets Needing Escalation #1 — GetHelp #11414107 / Support Request #2602030010000038 CSP Direct Bill termination notice. No substantive response beyond "we are working on it." #2 — GetHelp #11412447 / Support Request #2601200010001797 Error 715-123220 preventing new customer additions since January 20. Same status. Microsoft, please help: We request these tickets be escalated to the appropriate CSP or Legal team for immediate review and to stop the termination process ASAP. Any Microsoft staff who can assist — we would be deeply grateful! Thank you, sincerely. ShaySolved
Actual Release Dates for AB-XXX courses
Hello A TSP is asking the actual course release dates with MS Learn material for the following courses: AB-100 AB-730 AB-731 AB-900 The latest courseware title plan (dated January 23, 2026) mentions that AB-730, AB-731 and AB-900 are "released" and I can see MS Learn content for them. The exams are still under beta though. The TSP wants to make sure the exam is completely out of beta, so that when they market the course, people sign up for it, take the course, they can then take exams immediately. I understand AB-100 is only releasing on January 30, 2026 but the courseware title plan says February 6, 2026. Regards Chintan PatelSolved
How do I know my company TSP status?
Does the Partnering Centre show the TSP status of a company once it has registered, and is there a way to verify this? Having received the confirmation email below and acted accordingly, can I begin delivering courses using an MCT with the appropriate competencies? This also leads to another question: is the first year of TSP admission primarily intended to build up the required metrics in the dashboard? Still albeit confused, even after going through a similar question in some other thread and onboarding information provided in the email below. Every pointer is much needed and appreciated please. Take note of below I have received the welcome email and acted accordingly: Welcome to the Microsoft Training Services Partner Program! Went through and created below where needed Register for Microsoft Learn Admin Access – Create a Metrics that Matter survey account – Register for Pearson Vue and ALH accounts –(still having issues creating one) Familiarize yourself with the TSP dashboard on Partner Centre Kind Regards Solomon UwagboleSolved
Unable to complete Partner Center Enrollment
Hello, I am trying to enroll in the Microsoft AI Cloud Partner Program. I can get through the process (fill out company information, etc.) but when I go to the final acceptance form and click submit, it constantly throws an error: I can sign in to the Partner Center but cannot open a support ticket because the "contact support" dialogue has no entry for workspace and will not let me enter anything: Is there a workaround to submit a ticket on this?Solved
Do benefits of different partner programs add up?
Situation I hope my question is located correctly in this community. If not: Please inform me so! We are a small SMB company developing cloud-based software. We bought the Partner Success Core Benefits which grants us 2.400 $ worth of Azure bulk credits and 15 Microsoft 365 Business Premium licenses per year. Goal Our company is working on the qualification for the Solutions Partner "Data & AI" (SMB) status. We plan to buy the respective Solutions Partner designation which will buy us 6.000 $ worth of Azure bulk credits and 100 Microsoft 365 E3 licenses per year. Question Will the benefits of the Partner Success Core Benefits and the Solutions Partner "Data & AI" add up? Example: Partner program Azure bulk credits Microsoft 365 licenses Partner Success Core Benefits 2.400 $ Azure bulk credits 15 (Business Premium) Solutions Partner "Data & AI" 6.000 $ Azure bulk credits 100 (E3) Total (?) 8.400 $ Azure bulk credits? 115 Microsoft 365 licenses? When we qualify for the Solutions Partner "Data & AI" designation, we probably will still be eligible for the Partner Success Core Benefits. There will at least be an overlapping time period where the Partner Success Core Benefits has not yet ended but the Solutions partner designation already has started. In this overlapping period: Do those benefits then add up? Can we use up ALL Azure credits? Or will the benefits be restricted to the higher benefits? Will we then get a refund for the Partner Success Core Benefits Could please someone enlighten us on this issue (and perhaps provide us with a link)? Best regards JPSolved192Views0likes5Comments
Number of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!Solved
715-xxxxxx code when assigning SPD Developer and Azure benefits
Hi all! We recently renewed our Solutions Partner Designation which includes some cloud licenses, developer (visual studio) licenses and azure credits. From the partner center we did not have any issues adding the cloud licenses. However, both the developer and azure benefits are giving us the following error when attempting to assign them. Some users, entities, and locations are restricted from using certain Microsoft services. For this reason, leveraging anonymizing or location hiding technologies (such as VPN, virtual machine, Internet tracking blocking, etc.) when connecting to these services is not allowed. If you are using one of these technologies, you'll need to disable/change your settings to gain access. If you believe you encountered this problem without one of those causes, please wait 24 hours and try again. If the issue persists, contact our support team and reference the below message code and transaction ID. We will engage a team of ex-perts that will help verify your account. Code: 715-123160 NOTE: Hyphen added because that phrase is not permitted in the forum I opened a support ticket and after about 24h I received the following response from partner support as my ticket was closed: I am writing to formally inform you that, following the escalation of your case and a comprehensive review conducted by a higher‑tier security team, a final determination has been issued. The official statement is as follows: “Thank you for your interest in the Microsoft partner program. We are committed to ethical and responsible business practices, as noted in the Partner Code of Conduct. Following an in-depth review of your case, we are unable to unblock your account” This resolution is definite and irrevocable. Accordingly, no further actions, reviews or exceptions are available in relation to this case. We understand that this determination may have operational or business implications, and we sincerely acknowledge the impact this may have. Please note that the decision was made in full adherence to established security policies and applicable procedures. At this stage, our role is to keep you informed of the results of the investigation. Based on the final determination, no additional actions can be taken, so this case will now be closed. If you re-open the case it will give you the same answer. We truly appreciate your understanding and cooperation throughout this process. I reached out to another member of the Partner Support team and learned it is normal for this canned response to be sent out, and a few days later for the block to be removed. I also got the impression that opening another ticket and requesting re-escalation could be helpful to us... The response we received does not provide us with any details on how Microsoft determined our accounts are not permitted to activate these benefits or how to correct the issue. It suggests we are in violation of... something. But we aren't permitted to know what we did wrong and there is no way to clear up the misunderstanding. This is not the kind of language I would expect to receive from Microsoft as a valued partner. Especially not when they are looking for my understanding and cooperation through this process. I'm sure it's all a big misunderstanding and we could find a mutually satisfactory resolution if given a chance! While I felt bad giving the partner support ticket a 1 star survey response, because I know they have no control over how the security team handles this type of issue. On the other hand, the ticket survey is intended to collect feedback about my experience, and that experience had a lot of room for improvement! Does anyone know what may have caused our partner accounts to be blocked by the partner security team? We work all over the US and we also use cloud PCs to login to various Microsoft platforms. We don't use any VPNs or location blocking features, so my best guess the azure VMs might be the underlying issue.Solved
Power Apps per app End of Sale
Hi Microsoft Elevate team Firstly, Happy New Year to you all! I wanted to reach out regarding an important update in the January 2026 Power Platform Licensing Guide. It appears that Power Apps per app licenses have been marked as “End of Sale,” which represents a significant change for nonprofits. Could you please provide clarity on the following points regarding the 10 free/grant Power Apps per app licenses? Until when will nonprofits be able to purchase these licenses? How long will existing licenses remain usable? (Ideally, at least 12 months if not longer.) Once the grant for per app licenses is discontinued, will there be a comparable offering? e.g. grants for Power Apps Premium licenses? This is a significant part of Microsoft's nonprofit offer and a key reason many organisations choose the Power Platform over competing solutions. Nearly all of our nonprofit customers have leveraged this benefit and subsequently invested in additional Microsoft products, including Copilot. Discontinuing this could have a significant impact on both nonprofits and partners who serve them. I appreciate any guidance you can provide on this matter. Thank you, MattSolved'Unknown Error' while completing Microsoft ISV Success Sign Up
While completing my ISV Success signup, after pressing 'Agree and Continue' and verifying all input fields, it shows me "An unknown error occurred, please try again later". Why is it showing this error? All the fields have been filled correctly. Can someone assist me with this? Has anyone else faced and resolved this error? I have attached the screenshot of the error as well. Thanks.SolvedCreating a new referral - is 'estimated deal value' the ACV or TCV?
When creating a referral in Partner Centre, there is a 'Estimated value' to add in the deal details section. It is not clear is this is supposed to be the annualised contract value, or the total contract value of the full term and including one-off charges. I have looked here https://learn.microsoft.com/en-gb/partner-center/referrals/manage-co-sell-opportunities#add-deal-details and at various other pages and searched, and it is not clearly stated. Please advise, and ideally please update the docs and maybe put a small 'info' icon next to 'Estimated value' to help others and so that it is clear what is expected here, not left to guess and peoples opinions about what should or shouldn't go in there.SolvedRequest for guidance/contact – pro bono AZ-900 training for students
Hello, I’m reaching out with a question related to Microsoft Partners and possible ways to support an educational, non-profit initiative. I run my own IT company and work with cloud solutions professionally. In addition, I teach/lecture in education out of passion (at a university and a higher-education school). I’m also a Microsoft Certified Trainer (MCT) and currently hold 9 active Microsoft certifications. Separately, I am the president of the Horyzont Wiedzy Association (https://horyzontwiedzy.edu.pl), a non-profit organization whose statutory mission is to promote IT knowledge. As part of our association, we would like to organize pro bono “AZ-900 – Microsoft Azure Fundamentals” classes for high-school students (IT-focused classes) in our city, including students from multiple schools where I’m not formally employed. The goal is to help students get familiar with real-world technologies used in companies and give them an accessible entry point into cloud computing. We originally planned a 2-day format rather than a 1-day session so students could spend more time working hands-on and actually experience the cloud in practice (not only through theory). For this approach, access to affordable or free lab environments would be essential. Unfortunately, purchasing labs for a non-profit association is a significant expense for us. I previously asked about using Microsoft Learn for Educators (MSLE) resources for this initiative, but I was informed that MSLE benefits/lab environments are exclusive to accredited academic institutions—so, as an association (not a registered school), we cannot rely on MSLE for these sessions. Could you please advise whether there is any Microsoft Partner-related program/pathway that could support this kind of non-profit educational activity (e.g., lab access, Azure credits, vouchers, community/education enablement options)? Our intention is strictly non-commercial and non-profit, and we would be happy to align with any required guidelines or reporting expectations. Thank you in advance for your direction and any contact you can share.SolvedUsing GDAP with Purview Roles for Search and Purge
I'm facing an issue that I believe may be related to how my current employer has set up GDAP, but I am struggling to get a solid answer on the solution to the issue as it's not clear if the problem is simply a limitation through GDAP or something not configured correctly. Scenario: We have a GDAP relationship set up with 20+ clients that provides us with Entra roles such as Security Operator, User Administrator, etc. Various Entra roles to perform common tasks as an MSP We are currently unable to perform email purges using Explorer in Defender or Purview, as the role required appears to be only assignable to a user account or group that exists in the tenant in question, and as we are acting through GDAP, there is no account or group to give that role to. On the back of this, I have several questions/requests: Should a GDAP relationship also create some group or guest/external user that roles of this nature can be assigned to? Is there something specific we need to do through our GDAP configuration to allow us to search and purge emails?SolvedPrint/export private offer & terms to a PDF for customer's offline processes?
Hi all, We have a situation where a customer is asking for a 'private offer' to be published to them - which is fine, we have done that. However, their procurement processes don't appears quite up to speed with using 'digital marketplaces' and so their procurement person is asking if we can send them a PDF hardcopy of the 'private offer', so they can send it onwards internally for approvals, before clicking the 'accept and then 'purchase' buttons in Marketplace. It seems that the authority within the customer that needs to approve it, is not actually a person that uses or will log onto the Azure Portal to view and accept the offer... and that a person who will logon to the Azure Portal to 'accept' it, first needs to send a PDF/hardcopy to someone to approve it. Is there a way that we as the ISV can export the 'private offer' to PDF for them, or a way for them to view the private offer in their Azure Portal and to export that to a PDF, so they can use internally for their approval processes?SolvedPL-400 - Need access to Power Apps
Hello people, I am currently doing the self taught learning path for the PL-400 certification. However, to complete the practical exercises I need access to Power Apps and a Microsoft Dataverse etc. I am using a personal email and not a school or work one - hence I am trying to create a Microsoft 365 Developer Program account to allow me to have access to Power Apps etc. But I am stuck when trying access the dashboard as it is stuck on a infinite loop of "Loading your data" and I am not sure what to do and what is causing this. Has anyone else had this issue and what can I do to get around this? I think it is super important for me to get access to power apps in order to complete the training as it will impact my understand and ability to complete the course. I am sure there is enough people who take the course that are no in school or work. I hope someone can help me Regards, MarkSolved
Nonprofit pricing for the Defender and Purview Suites for Business Premium
Will nonprofit pricing be available for the Defender and Purview Suites for Business Premium? Many clients have purchased the E5 Security license when it was first released as a Business Premium upgrade, which is available as a nonprofit SKU. A couple of months later Microsoft released the defender and purview suites for BP but never added the licenses as a nonprofit SKU. Microsoft also removed Business Premium as an upgraded path to E5 Security (now Defender Suite). Leaves those of us who purchased the E5 security upgrade in a bad place. Please advise.SolvedNonprofit pricing for Purview and Defender suites for business premium
I'm wondering when the Purview and Defender Suites will be added to the nonprofit pricing sheets with the nonprofit discount. E5 Security was an available add on to Business Premium for a couple of months before it switched to the Defender Suite for Business Premium. Now clients with the E5 Security add on are left without a discounted option to go forward as Business premium has been removed as a prerequisite.SolvedD365 SCM Warehouse Only licensing requirement
Hi all, If anybody has more insights on the D365 SCM Warehouse Management Only solution and it's licensing requirement, that would be great: Warehouse management only mode overview - Supply Chain Management | Dynamics 365 | Microsoft Learn. Eg. does the customer needs to pay regular SCM licenses with 20 seat minimum? (I expect so). Or, since it's only a part of the SCM module, are there some license exceptions? Cheers, MartijnSolved
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We’re excited to announce an upcoming Ask Me Anything (AMA) session with the Fabric Leadership Team—a unique opportunity for partners to engage directly with the leaders shaping the future of Mi...
Tuesday, Feb 17, 2026, 08:00 AM PSTOnline
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Building a successful Marketplace practice takes more than great offers—you need the right people, processes, and strategy working together. Learn exactly how top‑performing partners organize their t...
Wednesday, Feb 18, 2026, 08:30 AM PSTOnline
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