Forum Discussion
Unable to complete Partner Center Enrollment
Hello,
I am trying to enroll in the Microsoft AI Cloud Partner Program. I can get through the process (fill out company information, etc.) but when I go to the final acceptance form and click submit, it constantly throws an error:
I can sign in to the Partner Center but cannot open a support ticket because the "contact support" dialogue has no entry for workspace and will not let me enter anything:
Is there a workaround to submit a ticket on this?
I have connected with the support team and this is their response:
The user can submit a ticket without signing in to partner center. I'm not sure how they got to the screen they did because that does require sign in.
Here are the steps to log a ticket without sign in
The link in posted in the Note section of this learn doc: https://learn.microsoft.com/en-us/partner-center/account-settings/unable-to-sign-in
Go to: https://partner.microsoft.com/en-us/support?stage=2&topicid=6b52f3cf-3b36-df07-f75b-27aa68bf8a01
Click Provide issue details at the bottom of the content pane
Provide details in the request info page and click submit
Hope this helps
9 Replies
Thanks JillArmourMicrosoft​. That put in touch with a human. Much appreciated!
- JillArmourMicrosoft
Community Manager
So it worked for you? That is wonderful! Glad we got you thru that. Thanks for being part of the community!
- JillArmourMicrosoft
I have connected with the support team and this is their response:
The user can submit a ticket without signing in to partner center. I'm not sure how they got to the screen they did because that does require sign in.
Here are the steps to log a ticket without sign in
The link in posted in the Note section of this learn doc: https://learn.microsoft.com/en-us/partner-center/account-settings/unable-to-sign-in
Go to: https://partner.microsoft.com/en-us/support?stage=2&topicid=6b52f3cf-3b36-df07-f75b-27aa68bf8a01
Click Provide issue details at the bottom of the content pane
Provide details in the request info page and click submit
Hope this helps
Just adding to this, I am having the same problem. I've actually tried using both Chrome and Edge, using inprivate and incognito, and just in case it was something with my IP, from two locations.
- JillArmourMicrosoft
I haven't been able to find anyone to speak to this error. I will keep trying!!
Thanks! Much appreciated.
I've tried with inPrivate windows on Edge, Firefox, Chrome, and Brave. Same result each time.
- JillArmourMicrosoft
hum... ok. I will try to find someone to ask about this messaging and why it may be showing up. No promises, but I will try!
- JillArmourMicrosoft
Can you try a different web browser?
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
