Recent Discussions
Updated Achievement Code Documentation
We have updated our Achievement Code documentation to clarify and consolidate. This document contains info on: Onboarding to a Microsoft Learn admin account that allows your organization to generate achievement codes How to generate achievement codes The redeeming experience for the learner / customer Support resources While this resource will be more pertinent to new TSPs, it does contain information related to many of the questions we receive on the topic. If you are seeking information that this document does not provide, please drop a note on this thread and we can explore adding more detail. The document will be available in the coming days in the Get Started collection. As I'm still having issues adding attachments to these forum posts, please find the document in September's Community Call shared folder for the time being. I will update this thread with a new location when available.i have a Question FY26 Indirect reseller security score Can't access it.
I must say that I am a Distributor and my Partners do not have access to the Security page and I want to make sure that they can access it. From what I have found, it only says that it is enforced for direct bill partners, distributors (formerly indirect provider), and indirect resellers. Can you please update this because the FY26 document requires that you Complete the mandatory requirements of the Partner Center security score. Please provide clarity on compliance with the Security requirements. FY26 When I click on the link Adn i see in Security Role i Not see Indirect reseller access On Partner Center Indirect reseller Can't access Even if they are Global Admins, they cannot access it.
Pending Oct 1 Direct Bill requirement changes.
Has anyone figured out a way to move Azure Plan subscriptions from Direct CSP to Indirect CSP without incurring customer downtime? Microsofts stance on this is absurd. Move and rebuild resources in a new Azure Plan subscription because technically Microsoft cannot reassign billing and they cornered all their new as of last year direct bill partners into tripling their revenue in 5 months with their May 2025 announcement. (300k to 1M) My clients have resources deployed that are supported but discontinued for new deployments and have global resources that cannot be subscription moved. None of this work was planned in their development budgets. I'm supposed to give them an extended, unplanned downtime so that their subscriptions are not locked due to these new Direct bill requirements. Every part of this move requires downtime in operations that was not requested by my customers. They will not look at the business continuity outage Microsoft is causing them favorably. Has anyone made any headway towards a reasonable solution to the problem. Thanks Derek Licciardi
Azure customer usage attribution (CUA) - report or validate it is working?
Per this article - https://learn.microsoft.com/en-us/partner-center/marketplace-offers/azure-partner-customer-usage-attribution#example-azure-powershell If we use Azure PowerShell along with the ISV/SDC's Tracking GUID (created earlier in Partner Centre), to provision Azure VM's and other resources in end-customer tenants directly related to our IP as an ISV/SDC - how do we report or validate that this CUA is working?Updated Oct 1: SOLVED (partial): Issue with Achievement Code Creation
October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
Your front row seat to Ultimate Partner® LIVE starts now!
In just a few days, Ultimate Partner® LIVE goes live from Reston, VA with its most impactful agenda yet. Top performing partners including Veeam, Accenture, Carahsoft, Cisco, SHI, ServiceNow, Commvault, and Siemens will share how they've overcome challenges and built lasting success. Microsoft experts will also join for candid, unscripted conversations about what it really takes to thrive in today's Hyperscaler ecosystems. The entire event will be streamed live for free — making partner mastery accessible to everyone. Join the livestream. Be inspired. Become the Ultimate Partner. October 28th Livestream October 29th Livestream
End of "Legacy Gold" and the easiest way to change?
The point is that our benefits associated with purchasing the "Legacy Gold" product expire next month, and we're currently offered the following offers in the Partner Center. Is it possible to purchase both packages "Partner Success Expanded Benefits" and "Partner Success Core Benefits" at the same time, thus obtaining a combined total of 50 Microsoft 365 Business Premium licenses? To maintain business continuity, we need approximately 60 Microsoft 365 licenses. We currently have E3, but we're forced to downgrade to Business Premium. This would be a significant one-time cost if we had to purchase these licenses separately, so we'd like to take advantage of the two bundles of offers prepared for us. Is it possible? This will reduce cost demand by x2... I really hope this is possible. If not - what's other options? We need at lease 55 licences for Microsoft 365 but Expanded Package give only 35.Join the Fabric Partner Community for this Week's Fabric Engineering Connection calls!
Are you a Microsoft partners that is interested in data and analytics? Be sure to join us for the next Fabric Engineering Connection calls! 🎉 The Americas & EMEA call will take place Wednesday, October 22, from 8-9 am PT and will feature presentations from Teddy Bercovitz and Gerd Saurer on Fabric Extend Workload Developer Kit, followed by a presentation on Data Protection Capabilities from Yael Biss. The APAC call is Thursday, October 23, from 1-2 am UTC/Wednesday, October 2, from 5-6 pm PT. Tamer Farag, Trilok Rajesh and Shreya Ghosh will be presenting on Modernizing Legacy Analytics & BI Platforms. This is your opportunity to learn more, ask questions, and provide feedback. To join the call, you must be a member of the Fabric Partner Community Teams channel. To join, complete the participation form at https://aka.ms/JoinFabricPartnerCommunity. We look forward to seeing you later this week!
Deployments calculation for Modern Work
Deployments score is calculated by dividing the Active usage values by the Qualified usage values and multiplying by 100 - this result must be greater than or equal to 40 percent, in order for achieving points required for membership qualification, If the results are less than 40 percent, then the customer in question will not meet the basic requirements, and no points are given. As of now, the Active usage value is the number of licenses available on a tenant, and not the actual amount of active users with a valid license assigned. Customers often have licenses with yearly commitment and also have an overage of MS 365 licenses, due to employee hirings and layoffs. This means that the calculated usage percentage if mostly lower than the real life percentages and can never reach 100%. If a customer has a negative development in employee count during the year, it can result in a declining usage score, negatively affecting the points required for the Partners membership eligibility. This even if the actual usage percentage in the customer's end is increasing. We think that the calculation for Deployment score should be changed to reflect the number of acutal active and licensed users (like the Active usage value) , and not be based on the number of licenses available on the tenant.
Microsoft In a Day (XIAD) Partner Events Program - Train the Trainer Events (DIAD/FAIAD/RTIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Programand how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. ✨ Why Attend? Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Dashboard in a Day This is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. Currently available on-demand. Inquire at xiadevents@microsoft.com Fabric Analyst in a Day This is an intermediate-level training designed for Power BI Data Analysts who have at least one year of experience on Power BI but are new to Microsoft Fabric. November 13, 2025 (EMEA) 9:00 - 12:00 Central European Time - link November 14, 2025 (Americas) 9:00 - 12:00 Central Time - link Real-Time Intelligence in a Day This is an intermediate-level training designed for Power BI developers looking to extract insights and visualize streaming and time sensitive data. November 13, 2025 (EMEA) 1:00 - 4:00 Central European Time - link November 14, 2025 (Americas) 1:00 - 4:00 Central Time - link Once registered, look for your registration confirmation email from notification@msftevents.microsoft.com that contains your unique Teams meeting link to join the virtual event. Be sure to check spam and junk folders, and mark as a safe sender. If you are unable to locate your registration confirmation, email pappspartnerevents@microsoft.com. We look forward to seeing you at an upcoming event! Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEventsUnable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!New Training Services Partner Onboarding Update
Hello new TSPs. We are currently updating the onboarding process to provide better communications around process and timing. While we work to update, please send me a private message if you have completed the onboarding form and you are currently waiting on a response. I anticipate this workaround to last for a few weeks and for us to have a new process in place in January. Once the update is complete and the normal process resumes, I will delete this thread. Thanks, DanMetrics that Matter (MTM) Question Update - Effective Nov 1, 2025
Hello TSPs, We've announced on the last two monthly community calls that an update was coming to the Metrics that Matter (MTM) survey currently leveraged for the TSP quality scoring metrics. Attached is a refreshed MTM overview document which contains the new questions that will go live on November 1, 2025. From a partner performance or operations perspective there is no action for you - you'll see the survey automatically update on November 1. If you have custom data slices on your MTM dashboard you may want to update those data connections once the questions are live on November 1. Within the attached document you'll find additional FAQs. If you have additional questions, please post them below so that I can answer for the entire forum. The MTM support page can be found here. You can also reach support by emailing support <at> explorance.com. The attached file will soon join our other documentation in the Get Started collection on the Learning Resource site. Edit: resource is not attaching to this update. Until I can fix you can access it in September's Community Call shared folder.
Events
🚨 Are you a Microsoft Partner that is interested in data and analytics? Then you won't want to miss our next Fabric Engineering Connection call - Spooktacular Edition! 👻🎃 We are summoning the Data...
Online
🚨 Are you a Microsoft partner that is interested in data and analytics? Then you won't want to miss our next Fabric Engineering Connection call - Spooktacular Edition! 👻🎃 We are summoning the Data...
Online
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