Recent Discussions
Announcing the Migrated and Modernize Summit - September 23-24
Microsoft is hosting the Migrate and Modernize Summit digital event, September 23-24, to introduce new Agentic AI capabilit8ies that are reshaping how organizations approach cloud transformations. This event is designed for IT leaders, developers, and cloud strategists looking to accelerate migration, reduce complexity, and modernize with confidence. Event Highlights: Keynotes from Scott Guthrie, Jeremy Winter, Amanda Silver, and Cyril Belikoff Deep Dives into AI-assisted tooling and investment offerings Real-world success stories and live demos Region specific tracks tailored to your needs To learn more about the Migration and Modernization Agentic AI capabilities being announced make sure to register for the digital event below: Register Now (United States) Register Now (Latin America) Register Now (Brazil) Register Now (EMEA) Register Now (ANZ) Register Now (Asean) Register Now (Korea) Register Now (Japan) Register Now (India)BOOKMARK NOW: Refreshed Nonprofit Partner Readiness Site
🚀 Introducing the Refreshed Nonprofit Partner Readiness Site! We’re thrilled to announce the launch of the refreshed Nonprofit Partner Readiness site 🎉 This redesigned experience is built to empower our nonprofit partners with streamlined navigation, updated solution area content, and a robust set of tools to support your mission-driven work. Whether you're looking for skilling resources, campaign assets, or guidance on Microsoft’s AI-powered solutions, the new site brings it all together in one intuitive hub. 🌟 What’s New? Improved Navigation: Tab-based structure across 16 solution areas for easier access to content and return paths to the homepage. Fresh Content: New assets including the Copilot & Agent Playbook, updated Event How-To Guides, and localized partner playbooks for global reach. AI Innovation: Explore how Microsoft Power Platform and Copilot Studio enable nonprofits to build intelligent apps and agents for scalable impact. Campaign-in-a-Box: Ready-to-use templates for events, emails, and registration pages to help you launch with confidence. 📣 Why It Matters This refresh is part of our broader Microsoft Elevate initiative, aligning nonprofit and education partner resources under one unified experience. It reflects our commitment to helping partners navigate the evolving nonprofit landscape with tools that are modern, mission-aligned, and AI-ready. 💬 Join the Conversation We invite you to explore the site, share your feedback through the Partner Desk, and contribute to the ongoing evolution of our partner ecosystem. Let us know what’s working, what’s missing, and how we can continue to support your success. 🔗 https://partner.microsoft.com/en-US/solutions/nonprofitWATCH NOW: FY26 H1 Nonprofit Partner Kickoff Recap
🎥 Missed the FY26 H1 Nonprofit Partner Kickoff? No worries! Catch up on all everything you missed! ✅ Playback & View Sessions Access session recordings and presentation decks of the FY26 Microsoft Elevate Nonprofit Partner Kickoffs: Americas/EMEA session recording | deck ANZ / Asia session recording | deck 📣 Reminder You can also find these sessions listed on the Nonprofit Partner Readiness site landing page under the Community updates section.
Unable to open support tickets; error: "There was a problem retrieving the support request details."
Hello, We are looking to become a verified partner, but are unable to do so due to this error in communicating with the support team. I have tried creating multiple tickets, but after it is created, it's not possible to open it anymore. Upon opening error is thrown: "There was a problem retrieving the support request details." I tried contacting support, but they seem to give a generic response unrelated to the issue and close the ticket. May someone help, please? Generic response:Tech Talks presents: The Microsoft In a Day (XIAD) program overview, updates and upcoming events
Join us on Thursday, September 18th at 8am PT as Alisha Dranitsaris, Partner Enablement Program Manager, Microsoft presents 'The Microsoft In a Day (XIAD) program overview, updates and upcoming events'. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecordingFY26 CSP Incentives - Ann/Mon & Mon/Mon Subscriptions
Dear community, We are a Distributor (ex. Ind. Provider) in CSP and we would like you to help us on understanding the changes in our Incentives in FY26. As announced already, starting October 1, 2025, the FY26 levers and rates will be in place. We would like your assistance to determine the two following use case: a) one of our Indirect Resellers has a M365 subscription with monthly commitment and monthly payment. Within September 2025, this specific subscription will give us incentives under the FY25 levers and rates (will be recalculated in February 2026 under the FY26 levers and rates). So, based on the announcement, on October 2025, this subscription will start generating incentives under the FY26 levers and rates. Could you please confirm my understanding or reshape accordingly? b) one of our Indirect Resellers has a M365 subscription with annual commitment and monthly payment, with the renewal of the subscription to be on 15 March 2026. Based on our understanding, until the renewal, this subscription will be generating incentives based on the FY25 levers and rates due to the price protection of the subscription for the whole year, and will switch on generating incentives based on the FY26 levers and rates on the renewal date (i.e., 15 March 2026). Could you please confirm my understanding or reshape accordingly? Really much appreciated in advance for your significant help on this critical topic for our target setting and business decisions. Warm regards, Nick
Partner lockout of Microsoft 365 tenant – looking for advice on next steps
Hello all, I’d appreciate some guidance from the community on a serious situation we are facing. On 12 September 2025, our Microsoft partner unilaterally locked us out of our Microsoft 365 tenant. They retained exclusive Global Administrator / Partner Delegated Admin rights, which means: All staff and directors are unable to access email, Teams, SharePoint/OneDrive, or even log into their Azure AD-authenticated workstations. Our corporate and staff personal data is now inaccessible to us as the controller. Access restoration has been explicitly conditioned on payment of a disputed invoice (not related to Microsoft licence pass-through). This raises several concerns: Operational: we are effectively paralysed. Security/IP: the partner still has exclusive access to proprietary source code and other confidential business data. Compliance: we cannot meet our GDPR/UK DPA obligations on availability of personal data while locked out. We contacted Microsoft Business Conduct on Friday evening with full details of the incident, but so far no human response has been received to those emails. Questions for the community From a Microsoft tenancy perspective – what’s the fastest/most effective way to remove a partner’s delegated admin access if they refuse to release it voluntarily? Has anyone experienced or seen a similar scenario where access was conditioned on disputed payments? Are there formal Microsoft Partner Code of Conduct provisions that directly address this type of misuse of delegated admin rights? Any practical lessons on balancing the technical fix (regaining control of the tenant) with the legal approach (injunction, regulatory notifications)? My focus is on regaining secure access, protecting data/IP, and ensuring compliance. Any experience, insight, or links to Microsoft policy/resources would be greatly appreciated.
Request for Private Link Support in Microsoft Office Add-in Store
I'm currently in the process of publishing an Office Add-in. From what I’ve observed in Microsoft’s add-in review process, there doesn’t seem to be a way to create a preview or private link for an add-in published to the store. I’d like to obtain a private link to test the add-in across different platforms before making it publicly available. This would help ensure there are no issues when users install it from the store on various platforms. Other cloud providers, such as Google, offer similar functionality for their Google Workspace add-ons, allowing developers to test and share private versions before public release. Microsoft should consider providing a similar feature for Office Add-ins to support better testing, validation, and rollout strategies
Redeemed Achievement Code under wrong profile
Hello all, I recently completed VILT for the AZ-305 track and unfortunately I redeemed the achievement code under a different MS profile than the one I intended to use. I opened a case with support who was unwilling to help and directed me here. Does anyone know of a way to move the unlocked achievements and badges from one MS profile to another?Mark your calendars! On September 23-24, Microsoft is hosting the Migrate and Modernize Summit.
Microsoft is hosting the Migrate and Modernize Summit, a digital event to help you and your customers accelerate cloud migrations to Azure and simplify modernization. This event is appropriate for both partner and customers. As a partner, you will hear important product announcements that will enable you to: Transform your migration and modernization practice Leverage AI to simplify and accelerate Migrations and Modernization to Azure, unlocking new projects and revenue. Drive new leads Inspire customers to engage in an assessment using your partner organization and services. Unlock Azure Accelerate funding Activate Microsoft investments / partner benefits that drive your partner services. (Specialized partners) Your customers will learn how to make their cloud migration and modernization a reality with Keynote Presentations from Microsoft leaders such as Scott Guthrie, Jeremy Winter, Amanda Silver and Cyril Belikoff Breakout Tracks tailored for decision-makers and practitioners to see migration and modernization agents in action, as well as local tracks to go deeper on specific topics Customer Stories including Sanofi, Thomson Reuters, and OneDigital Live Demos to bring to life the latest innovations around AI-assisted tooling and products. Read the full blog hereMigrate and Modernize Summit! Sept 23-24 2025!
Partners, mark your calendars! On September 23-24, Microsoft is hosting the Migrate and Modernize Summit, a digital event to help you and your customers accelerate cloud migrations to Azure and simplify modernization. This event is appropriate for both partner and customers. As a partner, you will hear important product announcements that will enable you to: Transform your migration and modernization practice Leverage AI to simplify and accelerate Migrations and Modernization to Azure, unlocking new projects and revenue. Drive new leads Inspire customers to engage in an assessment using your partner organization and services. Unlock Azure Accelerate funding Activate Microsoft investments / partner benefits that drive your partner services. (Specialized partners) Your customers will learn how to make their cloud migration and modernization a reality with Keynote Presentations from Microsoft leaders such as Scott Guthrie, Jeremy Winter, Amanda Silver and Cyril Belikoff Breakout Tracks tailored for decision-makers and practitioners to see migration and modernization agents in action, as well as local tracks to go deeper on specific topics Customer Stories including Sanofi, Thomson Reuters, and OneDigital Live Demos to bring to life the latest innovations around AI-assisted tooling and products. Read the full blog hereUpcoming Azure Accelerate Webinar coming September 25!
We're excited to take the next step in the launch of Azure Accelerate - showing our ecosystem how partners are already seeing success with it! Azure Accelerate is Microsoft’s unified offering that brings together Azure Migrate and Modernize with Azure Innovate, built on the foundations of Azure Essentials. Azure Accelerate gives partners access to trusted experts, significant investments, and comprehensive coverage for every stage of the cloud and AI journey. Learn more!ICYMI: Upcoming Azure Accelerate Partner Webinar on September 25!
We're excited to take the next step in the launch of Azure Accelerate - showing our ecosystem how partners are already seeing success with it! Azure Accelerate is Microsoft’s unified offering that brings together Azure Migrate and Modernize with Azure Innovate, built on the foundations of Azure Essentials. Azure Accelerate gives partners access to trusted experts, significant investments, and comprehensive coverage for every stage of the cloud and AI journey. Learn more!
Urgente: Problema con confirmación de examen DP-700 programado para el 13 de septiembre de 2025
Me comunico con carácter de urgencia debido a un problema con la confirmación de mi examen de certificación DP-700 (Microsoft Fabric). El día 11 de septiembre de 2025 realicé el pago del examen desde el portal de Microsoft, y el cargo fue procesado exitosamente en mi tarjeta, esto a nombre de Pearson VUE, bajo el concepto WL VUE Testing Ex. Adjunto la captura de pantalla de la operación bancaria correspondiente. Sin embargo, hasta la fecha: No he recibido ningún correo de confirmación de mi cita. Al ingresar mis datos en el formulario que debería redirigirme al portal de Pearson VUE, se muestra un mensaje de “Error inesperado” (adjunto captura de pantalla). Ya me comuniqué con soporte de Pearson VUE, quienes me indicaron que debía elevar la consulta a Microsoft. Posteriormente, desde soporte de Microsoft me derivaron nuevamente a este medio para dejar mi consulta, indicando que la respuesta llegaría en un plazo de 24 a 48 horas. Mi gran preocupación es que la cita del examen está programada para el día 13 de septiembre de 2025 (mañana). Si no recibo confirmación a tiempo y no acudo al centro evaluador, Pearson VUE podría considerar mi ausencia como inasistencia y perdería el dinero ya pagado, sin haber tenido la oportunidad de rendir el examen. Solicito por favor: Confirmación urgente para regularizar mi situación o reprogramar el examen sin perder el monto abonado. Agradezco mucho su apoyo y comprensión, considerando la cercanía de la fecha. Adjunto la captura de mi pago y del error en el portal. https://drive.google.com/file/d/10QKNccjimZL2_bGbi3dqvof5DxjBhp93/view?usp=sharingMS-4010 - No Copilot License in ALH Tenant
Hello, we are trying to deliver MS4010. Our trainers told us that in the tenant of the lab there is no Copilot 365 License available. Is this correct? Can anyone tell us how to deliver Extend M365 Copilot without a copilot license? We tried to get courseware support via the MCT Lounge. But there is no forum anymore to ask these questions. Thanks for any help. MarioChecking If It’s Okay to Post a Training Partnership Idea in MCT Spaces
Dear Community Leaders, I hope this message finds you well! I’m reaching out to ask if it would be appropriate to share a post in the MCT Community or MCT Longue regarding an initiative I’m developing under the Microsoft XIAD program. The concept is to invite fellow MCTs—particularly those not currently affiliated with a TSP—to collaborate on future training events. While paid opportunities may not be available at the outset, we’re committed to offering visibility and recognition. One way we plan to do this is by featuring trainer profiles and their specialties on our website, helping build credibility and exposure for participating MCTs. As part of this initiative, I’m planning to organize a one-day event each quarter, and I’m looking to collaborate with five certified MCTs who hold any of the following certifications: PL300, DP100, DP203, DP600, DP700, PL200, PL400, PL600 The goal is to foster meaningful partnerships and create a space where trainers can align with our mission and potentially engage in future work. I’d love to start this conversation in a transparent and inclusive way, and I believe the MCT Café could be a great place to gauge interest and gather feedback. Please let me know if this type of post would be welcome, or if there’s a preferred channel or format for sharing such ideas. Warm regards, vk2 MCT & Head of TSP.
Application Developer Agreement v8.10 is missing from the list of agreements in Partner Center
Hello, I received a message from Microsoft regarding the need to accept changes to the "Application Developer Agreement." However, when I go to my Partner Center under the Agreements section, I do not see the updated Application Developer Agreement version 8.10: https://partner.microsoft.com/en-us/dashboard/account/v3/settings/agreements Could you please advise how I can sign the updated agreement? The email address provided in the message has not responded to my inquiries. Thank you in advance for your help.Best Practices: Using the SAP Business Suite Acceleration Program Whitepaper to Drive Demand
The SAP Business Suite Acceleration Program with Microsoft Cloud, powered by SAP, Microsoft, and Intel, is a compelling story for organizations seeking to modernize their ERP. The official whitepaper is a powerful tool for partners to spark interest, generate leads, and accelerate pipeline growth. Here’s how to use it strategically for demand generation. 1. Brand the Whitepaper for Credibility and Recognition Add your logo to the cover page alongside Microsoft, SAP, and Intel to signal your expertise and partnership status. Include a “Presented by [Your Company]” tagline to reinforce your role as a trusted advisor. Ensure branding is professional and does not obscure the original partner logos. Why it drives demand: Prospects are more likely to engage with content that feels relevant and endorsed by a local expert. 2. Use the Whitepaper as a Lead Magnet Host the whitepaper behind a gated landing page on your website. Promote it via targeted email campaigns, LinkedIn posts, and paid ads. Require registration (name, email, company) to access the download. Why it drives demand: Gated assets convert interest into actionable leads for your sales team. 3. Highlight Key Value Propositions in Outreach Reference measurable benefits from the whitepaper (e.g., “25% faster SAP deployment on Microsoft Cloud”). Use real-world scenarios (AI-driven procurement, Teams integration) to make the benefits tangible. Emphasize the joint innovation and reliability of Microsoft, SAP, and Intel. Why it drives demand: Clear, quantified value statements resonate with decision-makers and prompt further inquiry. 4. Integrate Whitepaper Insights into Campaigns Build nurture emails and social posts around the whitepaper’s findings. Use snippets and infographics from the whitepaper to tease content and drive clicks. Position the whitepaper as the definitive guide for cloud ERP transformation. Why it drives demand: Multi-channel promotion increases visibility and engagement, moving prospects through the funnel. 5. Leverage the Whitepaper in Events and Webinars Use the whitepaper as the foundation for webinars, workshops, or roundtables. Offer the whitepaper as a post-event resource to attendees. Reference its insights during presentations to establish authority. Why it drives demand: Events create urgency and interaction; the whitepaper provides lasting value and a reason to follow up. 6. Empower Sales Teams with the Whitepaper Train sales reps to use the whitepaper as a conversation starter. Provide talking points and objection-handling scripts based on its content. Use the whitepaper as a leave-behind in meetings or demos. Why it drives demand: Sales teams equipped with credible, content-rich resources can engage prospects more effectively. 7. Showcase the Power of Partnership Highlight the combined strengths of Microsoft, SAP, and Intel in your messaging. Position your company as the bridge between global technology leaders and local customer needs. Reference the whitepaper’s emphasis on innovation, security, and scalability. Why it drives demand: Customers want solutions backed by industry leaders and delivered by trusted partners. 8. Track Engagement and Optimize Monitor downloads, registrations, and campaign performance. Follow up with leads who engage with the whitepaper. Refine messaging and tactics based on what drives the most interest. Why it drives demand: Continuous improvement ensures your outreach remains effective and relevant. 9. Load Opportunities in Microsoft Partner Center For every qualified lead generated from your whitepaper campaign, create an opportunity in Microsoft Partner Center. Use Campaign ID: #PartnerGTM to tag the opportunity for reporting and attribution. Include “SAP Business Suite” in the opportunity description to clearly identify the solution focus. Ensure all relevant customer details and engagement notes are entered for effective follow-up and pipeline management. Best Practice: Regularly review and update opportunities to reflect progress, and leverage Partner Center analytics to measure campaign impact. Conclusion The SAP Business Suite Acceleration Program whitepaper is more than an informational asset—it’s a demand generation engine. By branding, promoting, and integrating the whitepaper into your campaigns and sales motions, you can attract qualified leads, build credibility, and accelerate customer engagement. Ready to drive demand? Start by customizing the whitepaper, launching your campaign, and tracking results for maximum impact.FAQ: Agency fee reduction for auto-renewals and steps required for reduction
Q: I have a few questions related to the agency fee discount for renewals (Agency fee discount for renewals - Marketplace publisher | Microsoft Learn), Does the reduction to 1.5% for a renewal also apply if the offer is auto-renewing? My understanding is that the renewal only applies if a new private offer is created and the pop-up checkbox is confirmed that this private offer is for a renewal. Is that correct? A: Your understanding for both of these is correct.
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