Direct Bill - Suspended
Hello Today our CSP Direct account was suddenly suspended, and unfortunately we still do not know the reason. We opened a support ticket immediately and received a phone call shortly afterwards informing us that the case had been escalated to the Accounts and Enrollment team. However, since then, we have not received any further updates, nor any reply to our follow-up emails. At the moment, existing subscriptions are still being renewed automatically, which is a relief, but we are currently unable to perform any management actions on the existing subscriptions. I am becoming increasingly concerned that this may be one of the cases I have seen mentioned here by other partners. We currently manage hundreds of customers and thousands of subscriptions, all of which are now effectively without commercial management. Has anyone gone through a similar situation and can offer any advice, guidance, or suggestions on how to escalate the case and speed up the resolution process? Any help would be greatly appreciated. Thanks in advance. Daniel
Transitioning from Direct Bill to Indirect Reseller
I am sharing our experience regarding transition from DB to IR started 4 months ago to understand the better approach to manage our partner centers in the future. We started transitioning from Direct Bill to Indirect Reseller in November 2025. We currently have: one PGA with two different associated CSP PLAs: Direct Bill PLA and Indirect Reseller PLA. We operate with two different Partner Centers: "first" PC used for the PGA and the Direct Bill PLA "second" used for the Indirect Reseller PLA At the moment, everything is working correctly, as we are actively transferring customers from the Direct Bill model to the Indirect Reseller model, Incentives for the Indirect Reseller (PLA IR) are being received correctly, designations are managed under the PGA tenant, ecc. Regarding TTM, we exceed the 1M‑dollar requirement, but only at the PGA level, as it currently includes both DB and IR revenue. Do you know whether Microsoft requires the 1M‑dollar threshold to be met at the PGA level by combining DB and IR revenue, or if only DB revenue counts for maintaining Direct Bill status? Our other question concerns the end of the customers migration, considering that the Direct Bill PLA will eventually become restricted or revoked. Whether it is recommended to continue using two separate Partner Centers, first for Membership, Incentives, Designations, Earnings, and overall partner management and the second exclusively for CSP Tier-2 customer management. Or whether you suggest alternative or better scenarios for managing the Partner Center structure once the transition is fully completed. Tks for feedback and information. Fabrizio
URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted
We’re currently working through a CSP Direct Bill eligibility review and have run into a discrepancy that we’re hoping other partners may have experience with. Our organization has been operating under CSP Direct Bill and, based on Partner Center indicators and prior guidance from Microsoft, we believed we were meeting the ~$1M TTM revenue requirement. However, we were recently informed by Microsoft that our Direct Bill revenue is being calculated at approximately $892K, below the threshold. The key issue appears to be related to revenue classification: Microsoft indicated that some of our revenue may be attributed to CSP Indirect Reseller (IR), even though we do not actively transact through a distributor. All licensing is billed directly by Microsoft, and we can provide invoices to support this. We’ve also been told that when tenants are associated with both Direct Bill and Indirect models, the 12-month revenue breakdown is not visible in Partner Center. Microsoft has acknowledged that this visibility gap exists and that partners cannot currently see the same classification used internally. Our case is currently under review with Microsoft, but we’re trying to better understand: Has anyone encountered a situation where tenants were classified as indirect without actively selling through a distributor? Are there any reliable ways to identify which customers or subscriptions may be tagged as indirect? Has anyone successfully reconciled or corrected this type of revenue classification issue? Any insights or similar experiences would be greatly appreciated, especially if you’ve navigated this during a Direct Bill eligibility review. Thanks in advance.
Partner Support Services Designation Public Preview Deck + Nomination Form
There is a new Partner Support Services Designation in Public Preview. Partners who earn a Support Services designation will be given access to Microsoft tools and resources to enhance their support capabilities. Badging for the designation will help partners differentiate their organizations with customers and in the Microsoft commercial marketplace. Read more here.Character limited for Partner Support Ticket notes
When updating a partner center support ticket from the Partner Center (https://partner.microsoft.com/dashboard/v2/support/servicerequests) However, the textbox for adding a new note from the portal has a max length of 80 characters. Has anyone else noticed this? I shared this observation with the partner center support team a while ago and learned that the portal is working as intended. The web portal should only be used for adding short notes. For longer notes, partners should update the ticket via email. I hoped my feedback might reach someone that could make this improvement to the partner experience, but it's taking longer than expected. Has anyone else noticed this issue, or am I the only partner that finds this behavior less than ideal? On more than one occasion I have modified the HTML using the browser dev tools by changing the maxlength="80" to "maxlength="800" and didn't have any trouble adding the longer note. Has anyone else run into this challenge and used the a workaround like the one I used?
Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.
ICYMI | Upcoming CSP events!
Upcoming events Be sure to register for the latest upcoming digital and in-person events in AI Business Solutions. January 22 (New York) – AI Tour for Partners January 27-29 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 27-29 (Americas) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (Asia) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 29 – CSP Partner Hour February 3-4 (Brazil) – Implementing D365 Contact Center February 3-4 (Asia) – Agent-Powered Business Processes Automation February 4-5 (EMEA) – Agent-Powered Business Processes Automation February 4-5 (Americas) – Agent-Powered Business Processes Automation February 9 (EMEA) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (Americas) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (EMEA) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 10 (São Paulo) – AI Tour for Partners February 11 (Americas) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 26 (London) – AI Tour for Partners March 10 (Paris) – AI Tour for Partners March 17-19 (San Diego) – AI Agent and Copilot Summit NA March 24 (Seoul) – AI Tour for Partners April 8 (Tokyo) – AI Tour for Partners April 20 (Sydney) – AI Tour for Partners May 5 (Zurich) – AI Tour for Partners On-demand digital events ICYMI – Access content from recent digital events on demand! Scale with Cloud and AI Endpoints Partner Sales Bootcamp Agentic AI + Copilot, Partner Skills Accelerator CSP Marketing Moment Episode 6: Maximize Microsoft 365 Renewals: Upsell with AI and Security value Level Up CSP Copilot and Agents Q2 Sales and Technical Bootcamps
