Number of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!security score requirements > 80 ?
Hi, I’m a distributor and noticed that there has been an update to the One-Page CSP Improvements Campaign – Authorizations One Pager. Previously, the document specified that a security score above 80 was required. However, I noticed that this requirement is no longer mentioned in the latest version I downloaded. Could you please confirm whether this criterion still applies, or if the only current prerequisites are as follows: Multi-Factor Authentication (MFA) must be enabled for all administrative users in the CSP tenant. A security contact must be designated within Partner Center. Security alerts must be responded to within 24 hours or less (not applicable to indirect reseller partners) I would appreciate your clarification on this matter. Ref https://learn.microsoft.com/en-us/partner-center/security/security-requirements i See On Update Partner Center Have New Tag Topic Mandatory requirements Or actually, just do this and it will pass the requirements section. New One Page Remark : When I click Details, I can't open the file at all Azure Information Protection Even though I signed in with an account Partner to view PDF, I can't open Give message Not Have Permission the file. Please help. Old One Page
Customer CUSTOMER_NAME notified of anomalous activity in Azure subscription
How do others feel about the alerts showing up in the Partner Center? We’ve detected suspicious or malicious activity in this Azure subscription. The customer of this subscription has been notified. What suspicious or malicious activity did microsoft detect you ask? An important security update is available for your Windows Server Update Services (WSUS) resource(s). That's right, there is no suspicious or malicious activity. Microsoft wants people to install an out of band security update and thought sending a notification to all azure customers was the best way to ensure that happened. Half the clients that received this alert aren't even running windows servers! Those that are running windows servers do not have the WSUS role installed. All the clients Microsoft alerted us about to suspicious activity in their subscriptions... Don't use WSUS We did have the pleasure of manually closing every single alert as "ignore" and I'm delighted to know that these alerts didn't count towards the security requirement to have an avg response time of less than 24h. I thought the partner security alerts were to notify us of critical issues microsoft detected in azure subscriptions. This, does not appear to be that. Am I missing something? thoughts?Securing Global Administrator accounts
Hello all, According to this article: Use admin accounts only for Microsoft 365 administration. Admins should have a separate user account for their regular use of Microsoft 365 Apps, and only use their administrative account when necessary to manage accounts and devices, and while working on other admin functions. It's also a good idea to remove the Microsoft 365 license from your admin accounts so you don't have to pay for extra licenses. I should have a separate unlicensed admin account. How do I follow the above recommendation and continue to receive emails from the partner center? We have also been encouraged to use Privileged Identity Management, and use one account but only activate the admin role when needed. Does Microsoft recommend using PIM, or do they recommend using separate admin accounts? When using PIM, I only receive email sent to global administrators, when the PIM role is active. I am having trouble understanding how to follow this guidance when the admin portals do not appear to support emailing the "regular user account" of an administrator. When I asked Partner Center frontline support for clarification on this guidance I was asked to post my question here. Thanks!ICYMI: Drive Microsoft 365 renewals and upgrades ahead of pricing and packaging updates
We recently announced that in 2026, we’re expanding the availability of security and management capabilities to the commercial Microsoft 365 suites. Along with these added features, there will also be a global price update to these suites across all purchasing channels effective July 1, 2026. Continue reading blog here Be sure to follow the Partner news blog for all partner related announcements!Azure daily rated usage downloads not working since 1st Dec
Has anyone else been experiencing issues downloading unbilled Azure usage from the MS Graph Async API v2 for the last few days? We have not been able to download any data newer than the 1st of Dec, meaning we can't show our customers their current month usage data. I've logged a support ticket, but just wondering if this is affecting others too.
Questions Regarding New CSP Authorization Enforcement Policies
I have the following questions about the scenario in which a direct bill partner does not meet the new requirements at the CSP tenant anniversary date: Restricted Status vs. Suspension/Revocation: Until recently, official documents indicated that at T+0, a direct bill partner would move to "Restricted" status, allowing them to continue billing and renewing existing customers, but not create new customers or subscriptions, for an indefinite period. This also allowed a reasonable timeframe for transition to indirect CSP. Now, the new enforcement policies state that at T+30, the tenant is placed in "Suspended" status, and at T+60, it is "Revoked," with no further possibility to operate on active customers and their subscriptions—even in cases where subscriptions have already been paid for annual or annual/monthly contracts. Could you clarify the reason for this change and the rationale behind the new, stricter enforcement timeline? Customer Transition Feasibility: How does Microsoft expect all customers to be transferred to an indirect provider within just 30–60 days after T+0? Is there any support or guidance for partners to manage such a rapid transition? Because in my opinion is not feasible and could be a potential risk to loose customers business. Prepaid Subscriptions: Even if it were possible to transfer all customers within the required timeframe, has Microsoft considered that many of these subscriptions have already been prepaid for an entire year or are in the middle of an annuality with monthly payments by the direct bill partner to Microsoft? We appreciate your attention to these concerns and look forward to your guidance on how to best manage compliance and customer impact under the new policies. My personal opinion is that is immediately necessary to restore the process as before with the Restricted Status if Direct Bill are not satisfied and give time (one year) to the partner to move to indirect provider all the customers/subscriptions. Thank you in advance for your support.
