Recent Discussions
Open links in the Edge profile associated with the Outlook account
There is a setting in Microsoft Edge on macOS under Settings > Profile > Profile preferences labeled "Open external links in another profile when recommended by external applications". It seems like it ought to be possible for Outlook to "recommend" that a link in an email in my work account be opened in the Outlook profile signed in with my work account, and likewise for my personal account. How would one go about enabling that? I'm using Outlook for Mac version 16.103, and Edge version 140.0.3485.94, on macOS Sequoia 15.7.1. Thanks!
Flag outgoing emails not working properly on Outlook for Mac
I am using the new version of outlook for Mac, and anytime I flag an outgoing message it is then flagged for both myself and the recipient (made a test with the recipient being on outlook for windows), and clearly I do not want it to be flagged for the recipient too. How to sort out? I do not have in the drop-down menu where I flag the option to only flag for me, neither it is in the menus
Outlook for Mac (Paid Version) – Dozens of Challenges, Any Suggestions?
I don’t think I need to repeat what most of us already know: Microsoft’s in-app Outlook support is incompetent at best, misleading at worst. And so are all other Microsoft channels one can tap in to for support. The so-called “experts” loop the same scripted answers, suggest fixes that cause new problems, or simply stop replying. Tickets are closed prematurely (likely KPI-driven) without solutions, or left hanging with “we’re still working on it” updates every few weeks. My oldest ticket like this is now in month 4. Outlook for Mac feels like a paid beta test, and we are the paying beta testers. My Mistake (Following Bad Advice) On the advice of an in-app “expert,” I moved from Classic Outlook to the New Outlook after my IMAP accounts started duplicating files (Title-of-File 28 and so on). When the New Outlook began breaking down too, I tried switching back. That’s when I lost: My entire address book All reminders Other important data Now I’m stuck in New Outlook, with Classic no longer an option without risking more loss. Where I Am Now I’ve raised a dozen+ tickets and used the in-app support multiple times (currently broken in my Outllook since months). Each time, I asked for a real Mac Outlook expert or higher-level support. Instead, I’ve ended up with a list of about two dozen bugs and broken features (which I’ll share separately). I even sent this list with a letter requesting a real expert and a level-two support person. The result? A kind but non-expert agent. I ticked the box for email contact (which always results in a phone call), then they want screen sharing, then they offer useless answers, show they did not read thoroughly… and the loop begins again. My Main Question Right now, my top priority is: How can I safely revert back to Classic Outlook without losing data? I need a reliable way to back up everything in New Outlook first, so I can restore if things go wrong. The backup option in New Outlook is greyed out. When I asked support, their advice was literally: “Switch back to Classic and make the backup there.” I know… After months of tickets, I still don’t have a safe, confirmed backup/restore method. Why I’m Posting Here I no longer trust Microsoft’s “experts.” And I won’t experiment blindly with their suggestions until I know I can restore my data safely. So I’m asking this community: Has anyone successfully reverted from New Outlook to Classic without losing data? And how did you do this? How did you back up first? Are there tested workarounds for these problems, or is the only realistic option to abandon Outlook for Mac entirely? Any tested, real-world advice would be much appreciated. Thanks. PS and yes, I am on the latest Mac OS and Outlook version. Here is the doc submitted to MS: Subject: Escalation Request – Outlook for Mac Issues Dear Microsoft Support, First, I kindly request that this case be assigned to an agent with full Outlook for Mac expertise. So far, most of the agents I have spoken/dealt with seem more Windows-focused or not fully trained in Outlook for Mac. Important Notes Before Troubleshooting Pleasedo not suggest reinstalling Outlook or switching back to Legacy without addressing the risks outlined below. I havenine IMAP accounts (no POP accounts). When I previously followed support advice to create a new identity and reinstall Outlook, I lost all reminders and address book entries. I only managed to recover them by restoring from Time-Machine. This was unacceptable and must not happen again. If reverting to Legacy is necessary, I need aclear guarantee that no emails, reminders, or contacts will be lost. The reason I initially left Legacy was because of persistent folder duplication (e.g., folders named xx17 and higher) and your agent said this would be a good solution. Unless there is a permanent fix for this, reverting is not a viable option. Enclosure: Detailed Issue List – Outlook for Mac (Office 365, Commercial) A. Data Loss Risks & Backup # Issue Description Requested Fix Severity 1 Returning to Legacy Reverting risks data loss (reminders, contacts, calendar). Legacy also created random duplicate folders (xx17, xx18, etc.). Guarantee safe revert without data loss or folder duplication. High 2 Backups Export/backup option is permanently greyed out. Legacy allowed full backup. Enable backup/export for accounts, reminders, contacts, etc. High B. Search & Synchronization # Issue Description Requested Fix Severity 3 Search Failures (Visible Emails) Search fails to locate emails that are clearly present. Fix search reliability. High 4 Search Failures (Disappearing Emails) Emails vanish from search though retrievable via a deep search in UBF8T346G9.Office folder. Ensure Outlook search indexes all mail consistently. High 5 Reply/Sending Failures - Some messages stuck as “downloading” - Some messages hang in Outbox and can’t be deleted. Fix sending/reply bugs and allow removal of stuck messages. High 6 Duplicate IMAP Folders Some IMAP accounts show extra Inbox or Archive folders. Clarify origin and safe removal. Medium C. Email Functionality & UI # Issue Description Requested Fix Severity 7 Viewing Replies Legacy showed sent replies via a button; grouping in new Outlook is inconsistent. Restore a reliable way to view replies. Medium 8 Incorrect Sent Mail Count Unified Sent box shows “4,294,967,295” messages. Correct message count. Low 9 Replies Disappearing Some email replies disappear entirely unless found via deep file search (see 4). Prevent loss of replies. High 10 Attachment Indicator Emails with attachments no longer visually marked. Reintroduce indicator. Low 11 Outbox Editing Emails in Outbox cannot be opened/edited offline. Restore editing functionality. Medium 12 Categories Greyed Out Categories unavailable for IMAP inbox emails. Enable categories for IMAP. Medium 13 Trash Behavior Some emails vanish immediately after moving to Trash. Keep items until manually deleted. Medium 14 Restoring Deleted Emails Cannot drag emails from Trash back to Inbox. Allow restoring deleted items via drag/drop. Medium D. Calendar, Contacts & Reminders # Issue Description Requested Fix Severity 15 Teams Meeting Reminders Meeting reminders lack join links; accepted invites sometimes show as unconfirmed. Restore full functionality of Teams invites/reminders. Medium 16 AppleScript Support Commands like IMAP and Account appear in dictionary but don’t work. Restore full AppleScript functionality. Medium 17 Contact Autofill Stored names don’t appear in search/autofill. Fix contact lookup. Medium 18 Duplicate Contacts Contacts duplicate sometimes automatically; removal must be manual. Provide bulk de-duplication or stop auto-duplication. Medium 19 Duplicate Reminders Reminders duplicate sometimes automatically, removal must be manual. Provide bulk de-duplication or stop auto-duplication. Medium 20 Contacts Toolbar Cannot customize toolbar in Contacts. Enable customization. Low 21 Adding Contacts Cannot add email address to contacts by clicking it (was possible in Legacy). Restore this feature. Medium 22 Calendar Conversion Legacy allowed emails to be converted to calendar entries. Restore feature. Low 23 Calendar Invites Invites not available unless sent to primary account. Support invites across all accounts. Medium E. Notifications, Updates & Misc. # Issue Description Requested Fix Severity 24 In-app Support Not Working In-app Outlook support is non-functional and has not provided useful responses. Confirm why it fails and provide a working alternative. Medium 25 Support Notifications Daily pop-up about “Customer Support activity,” even when none exists. Feature now broken. Stop or fix notification. Low 26 Frequent Update Pop-ups Update window appears too often. Allow disabling or limiting update prompts. Low F. Support Experience & Compensation # Issue Description Requested Fix Severity 27 Support Experience Agents missed appointments, gave copy-paste answers, and closed unresolved cases. Improve continuity, assign competent Mac agent, ensure accountability. High 28 Compensation Request More than 20 hours lost on missed calls, repeated troubleshooting, and unproductive sessions. Confirm process for requesting compensation for lost time and effort. See below. High Request for Resolution and Compensation Given the number and persistence of these issues, Outlook for Mac (Commercial) feels under-tested and unstable despite being a paid product. I have already spent more than 20 hours waiting for promised calls, writing follow-up emails, dealing with answers that regress, non-Mac trained agents, bad copy-paste answers, attempts by agents to close unresolved issue, and troubleshooting without resolution to name a few. I feel like an unpaid and poorly treated beta tester! I request: Escalation to an Outlook for Mac expert. Clear guidance on safe backup/recovery for contacts, reminders, and accounts. A statement on how I can requestcompensation for this buggy application, the time spend and the ongoing headaches it gives, to name a few. Maybe the easiest is to cancel the need to pay the licencing fees. Please confirm the appropriate channel for submitting this claim unless you are authorised to so immediately, which I hope for simplicity’s sake you are. Thank you for your attention. I look forward to your prompt and constructive response.
Outlook e-mail widget on Android stopped working
On my Android device the outlook e-mail widget stopped working about 3 days ago. The phone is Huawei P30pro. The outlook calendar widget still works, (but see below) It looks like this happened after the latest update to 4.2537.1 on 25 Sept 2025. The same issue cropped up 2 days later on a second android phone in the family when it updated itself to the newest version. Also, quite recently, but earlier than the latest update on 25 sept, any calender entry made on the outlook app in android, cannot be edited or deleted. However, when using outlook on a PC the calendar entry can be edited and deleted. Anybody observing the same problem?
Outlook for Mac quote button
Hi all, It has been a few months since I migrated to MacOS from Linux. During my days in Linux, I use Outlook web version and now I have been using Outlook app for Mac. One feature that I missed is quote button, which I use quite a lot! It seems that the Outlook app in Mac doesn't have quote button, for some reason. What I usually do is copy pasting and then put an indentation and italic, which is OK, but not nearly as polished. It would be really great to have this feature added in. In the meantime, is there any alternative to 'save' a style for quote that is similar to the web version? Thanks!Outlook 365 - search broken for one user
Hi all, Exchange 2019 hybrid Outlook 365 Most users are migrated. We have one user who has been migrated and their search is broken in a strange way. They can only search for some words when using Current Folder or Current Mailbox. Some words return results and some don't, even though all words searched for are definitely in the subject or body of emails. However in the search options if they select All Outlook Items it will find any keyword. Within Outlook, the Indexing Status shows as complete. It was time to repace their PC and I hoped that would resolve it but it hasn't. That rules out being a computer issue. It was a newly set up PC. Does anyone know what the issue might be? thanks j
Run rule now is grayed out
My rules in Outlook are grayed out again. The part of manual execution. And this status has been remained for at least 3 days. I encountered this circumstance before like few months ago and here we go again. My account is personal account (Outlook.com). When I use Microsoft Outlook for Mac, Version 16.101 (25091314), to see my rules and wanna execute one of the rules, it's greyed out, a.k.a, cannot be executed. When I open a browser, say Edge, (Version 140.0.3485.66 (Official build) (arm64)), the same status as well. My findings so far: All of rules that will categorize email cannot be executed manually now. Rules that will delete emails can be executed manually. It's manual execution that won't work. Coming emails will still be categorized by the rules automatically. Any clue how to solve this? Or somewhere is wrong internally in the system so far?
outlook 365 search bar loses focus (oct 2024, version 2410)
I'm using Windows 11 and Outlook 365 version 2410, build 18129.20054; Oct 19, 2024. I click on the search bar inside Outlook (not the "new" version!) it flashes the current Mailbox or All Outlook items left of the box and the mouse loses focus. Eventually, after seeing other posts on the web, I was able to click quickly on the up/down arrow on the right side of the bar to freeze the dialog, and could see lots of the standard choices (search in, attachments, from, to, etc...). but every time I entered a keystroke anywhere into the bar or the dialog, it lost focus right afterwards and went to some unknown location. so, if I hit backspace, it would think I was deleting something, like an attachment or actual email, -- wherever the focus went to. I found that I could do a cut/paste of a word into the search bar at that point, and it accepted it and upon hitting carriage return, it would then do the search (assuming that I was searching in 'All Outlook Items'. This problem just started today, and I believe that yesterday or today there was some kind of system update, at least to Microsoft's Edge. Coincidence? I think not. Anyone else having this problem? It seems that over the years search bar instability has been a repeated occurrence, but this is the first time I've had enough issues to complain.
Outlook calendar does not sync
Hello, We are using a shared Outlook calendar that belongs to one person, and the others can access it and create, move, or delete appointments there. One colleague somehow (I have no idea how) deleted all the appointments in the calendar, except for 3–4 new ones that she entered at that time. These appointments appeared in her "Deleted Items," and she has now restored them all. She can now see all the appointments again online in the shared calendar (sometimes even duplicated), but the others still cannot see the deleted appointments. When she tries to change or re-save an appointment, however, she gets an error message. What can I do? There were many appointments scheduled for next year, and I don’t want to recreate everything from scratch. Thanks, Best regards, Martin
Using IMAP login on Outlook mobile app not working
I have a website and email account hosted with Siteground. I used the IMAP and SMTP settings to login to Outlook. This is successful on the Windows desktop app but is not working on the iOS iPhone Outlook app. I am 100% using all the correct settings as they were confirmed by both Siteground and Microsoft chat support although they couldn't fix the situation. I tried uninstalling the Outlook app which also didn't work. Does anyone have any idea how to fix this?
Removing duplicate emails -- What is a dupe?
I ran the "cleanup" folder tool and found purported dupes removed from the target folder and moved to "Deleted" but they were not what I would call dupes. Rather, the tool removed emails that were also embedded in another email chain -- not what I would call a dupe at all. Am I doing something wrong? Is there a tool that will remove dupes that are really two copies of the same email? Ken CDifficulty in activation my Outlook classic (2013)
Hi, Earlier this year I bought Office 2024 family . That purchase appears in my account details. I installed Outlook classic on my old PC with the bought licence. Everything was perfect. I have just switched from my really old PC (running Win 10) to a new PC. On my new PC, I managed to install Outlook classic. Inside my new Outlook classic I use my usual account pie****_****@videotron.ca. Everything works well but it warns me that it cannot activate Office with my Microsoft pna*****@outlook.com account and suggests I use another account. When I click on 'Try Another Account', it does nothing but re-displays the same error message. It loops indefinitely I looked up the accounts and actually it showed my two addresses, the @outlook.com and the @videotron.ca. I deleted the @outlook.com address using Account parameters, thinking this may help as there would be no ambiguity. It also tells me I have to correct this by 9/20..... The new PC runs Win 11 Family, Version 23h2 Installed software: Microsoft 365 Copilot Microsoft Outlook 2016 fr-ca Microsoft Office Family fr-fr I am new to this and find it quite confusing THANKS IN ADVANCE FOR ANY HELP ! Pierre PS: If my message is unclear or if you need more info, just let me know.How to view a single message plain text
What is the simplest way to view the plain text of a single message without changing outlook settings? Email messages can contain both html and plain text simultaneously but only one type can be viewed at a time and their content can contain completely different and contradictory messages according to what the sender inserted for each. I want to continue to view all messages as html by default but sometimes I'd like to see the plain text message. Ideally, I'd hope to find a button to "switch to plain text view" or "switch to html view". The shortest way I've found to accomplish something similar is to either forward or reply to the message and "Format Text > Plain Text" to show the alternate content as a workaround. Is there a more convenient way?Outlook account not receiving some mails
I have an IMAP account that I forward to my Outlook mail account. Some mails never arrive in my Outlook account. Among them are some important mails. AMong them are mails that are from senders that are in my "safe sender list". I have no rules set, they don´t land in the spam folder or any other folder. They just never arrive in my Outlook account. When I forward the mails from my IMAP to my Google account, I get all the mails. So its not a problem of my IMAP account not forwarding some mails. In simpler words: Account A forwards all mails to account B and account C. All the mails arrive at B, only some at C. I found a lot of users with the same problem, but no solution. It just seems that Microsoft very aggressively filters out mail without sending them to the spam folder. With defeats the prpuse of the spam folder. Any idea what to do?
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