Pinned Posts
Forum Widgets
Latest Discussions
Legal-entities and sub-units in Microsoft Partner Center terms
Hi, I represent several partners with Microsoft, and we are fast growing. In our enterprise, we do as several others, we move around locations, merge them, and restructure to improve efficiency and quality. Recently Microsoft also notified us to update and improve several of our MPN/CSP identifiers with updated information, which resulted in this post about missing features and hidden Microsoft data not available in Partner Center. Starting out as a partner, you add your company in Partner Center, creating your PGA and first PLA account. Your PGA now refers to your legal entity, and your PLA is now a sub-unit under your PGA. So far so good (for a CSP business, you have your PGA be the MPN id and your PLA the CSP id). As time goes by, your business grows and you start buying other MS partner companies. In comes account merge in partner center to the rescue. This will merge your MPN (not CSP, I know, atleast not in terms of your GDAP or customer relationships, but everything else), so that all your competencies, reports and information is updated accordingly. The company you have bought and merged now still has their CSP business, but reporting under your PGA. Both their original PGA and PLA accounts are now PLA under you PGA. So far this seems to be good, but now you are missing out on some data hidden internally in Microsoft, that is nowhere to be seen, and impossible to update: this original merged PGA still refers to the original legal-entity, and the PLA is still NOT connected to your PGA, but the original PGA, which is now a PLA under your PGA. So, something like, Your PGA --> The merged PGA (which is now a PLA) --> The merged PLA. Confused yet? Now, this merged company should at some point in time become something else, maybe a department or separate location of your company. Or maybe you even move that as a department or location below some other company you have in your enterprise portfolio. Now comes the headache of updating your CSP - PLA identifiers with correct legal information. There is currently nowhere you can read what PLA id-s are considered as legal entities, and nowhere your PLA says which legal entity they are connected to. Even filing this with MS partner support is a no-go, this information is hidden so far behind support/MCAIPP/CSP/direct/indirect/vetting/engineering/developers and god knows what, that it is currently not possible to update any of it. Not even getting to read the structure of the identifiers is possible. I hope Microsoft can understand this is a big compliance issue over time. How many tax forms or payout accounts do you need? How many are using the same legal info for the same tax forms? Regardless of being a direct or indirect partner, who should really receive the bill? Who ends up as the owner of the different agreements? (I know this usually works out one way or another, but how many hours could have been saved on partner support if this was not a headache?) We need to be able to see where each identifier is connected in terms of sub-units and legal-entities. Whether by self-service or MS partner support, we need to be able to provide updates on this structure. We need to be able to change any PLA between being a legal entity or a sub-unit, and telling which legal-entity owns the sub-unit or parent legal-entity. Different partners have different setups, we have an enterprise setup where one company fully owns all the others and plan to fully merge them within a single legal entity, but still owned by the enterprise. Others have separate companies working together sharing Microsoft competencies and benefits under one umbrella. Having a way to let Microsoft know about structural changes and having this information visible and correct in partner center is crucial when working as a partner over time. Bonus tip: Most countries, even Norway has officially available records on all companies registered, on official website or by official APIs - by looking up any company registration id, you can have the 100% accurate information for all legal entities, and all sub-units, we even give you the company registration id inside partner center for your benefit.
Application Developer Agreement v8.10 is missing from the list of agreements in Partner Center
Hello, I received a message from Microsoft regarding the need to accept changes to the "Application Developer Agreement." However, when I go to my Partner Center under the Agreements section, I do not see the updated Application Developer Agreement version 8.10: https://partner.microsoft.com/en-us/dashboard/account/v3/settings/agreements Could you please advise how I can sign the updated agreement? The email address provided in the message has not responded to my inquiries. Thank you in advance for your help.
Employment Verification Stuck – Need Help
My Partner Center account keeps getting stuck at the Employment Verification step. Account type: Company Verification status: Rejected at Employment Verification I have already submitted all required documents (business registration, domain invoice, ID proof). My company name matches across Partner Center, domain invoice, and WHOIS (privacy disabled). Email and identity verification were completed successfully. But the system still rejects the Employment Verification without giving details. The Fix Now button just shows rejection with no clear reason. Also it is showing Document uploaded successfully, please wait 3-5 business days for verification of your documents. But its been more than 8 days now. Can someone please let me know how can i contact verification team as i don't have option to created support ticket. Thanks in advance!
Access restricted
I was banned from the system without any justification. I spent six months struggling to get approval without ever using the service once. Now I face another six months trying to get my ban lifted, and they're telling me that if I pay $16,500 annually for support services, they'll help me. This system is absolutely ridiculous. When I was banned, I received no notification, no message, no email, nothing. I only got a response after submitting four support tickets. Now I suppose I'll need to submit another 50 tickets just to try to get my ban reversed. Microsoft is truly a terrible companyPrimary Contact Email Not Receiving Verification – AI Blocking Support Ticket
Hello Microsoft Partner Community, I registered as a Microsoft Partner. My primary contact email has not received the automated verification email. The Partner Center AI system is also preventing me from submitting a support ticket. I need guidance or assistance to manually verify our primary contact email so I can proceed with business verification. I have all my official registration documents ready for verification. Any help from the community or Microsoft reps would be greatly appreciated. Thank you.
Unable to update the primary contact email address during verification process
Registered my corporation on Microsoft Partner Center (MPC) about 2 weeks ago as the owner. Uploaded the incorporation document at that time. Then, it asked to upload the domain receipt to demonstrate the corporation owns the domain. Did that immediately. Now, the vetting status is still "Rejected". Also, when I check the "Legal Info" panel, my role is just "Developer" now, and there is no more "Owner" role for my account. Maybe because of this, I cannot see notification or expand "Contact info" for my corporation on MPC. I opened a support ticket and got an email saying the primary contact should not be general email like "email address removed for privacy reasons" and need to update it. But with the "Developer" role, I cannot even expand "Contact info" panel and won't be able to update it by myself now. This experience made me very frustrated with MPC. So I replied the support email, and who knows if they will actually reply or care.Employment Verification Rejected - No more attempts
Hello, I am trying to get my account verified but after several failed attempts, now I do not have a possibility to resubmit the documents. I read few resources here and now I known what kind of document I need to submit, but there's no possibility. I contacted support maybe 6-7 times and their responses are always the same: We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements. I don't know what to do now, tried to open new account with same company name but it didn't go through. I need somebody to help me how to reapply, or at least resubmit the documents. Support seems to be useless at this point because they reply with the same email all the time. Please advise! Thank you in advance!
'DOMAIN IS MISMATCHED' on Employment verification but the domain was correct...
I've been navigating the painful Microsoft vetting and verification process for 6 months in order to enroll in the MAICPP and CSP programs. After being rejected multiple times for Employment verification, I finally received a response to my support request for this issue! The support agent said the reason for my rejection was that the domain on the invoice did not match the domain used on the account. However, it does! The domain that the agent said was used on the invoice isn't even a domain I own. How would I have verified my email to begin with?? I re-uploaded this document, and to nobody's surprise, the verification was denied again. This really isn't good enough. Has anyone else had this issue? Talking to support is like talking to a brick wall. All my details on the invoice are EXACTLY the same as all my info in Partner Center, and the invoice is < 12 months old. See pictures of correspondence below (domains replaced for privacy):Ongoing Partner Verification Issues – I Need Help and Direction
At the end of 2024, I joined forces with a few close colleagues to create a global training company based in the U.S., with the goal of becoming a Microsoft partner focused on bridging the growing global skills gap in tech. As a Brazilian, I took every necessary step to legally establish the company in the United States — from business formation and IRS registration (EIN) to securing a D-U-N-S Number and setting up the domain and operations. Everything was done by the book, with transparency and diligence. On April 11, the company’s EIN was officially issued. I believed the hardest part was over. But what I wasn’t prepared for was the complexity and opacity of the Microsoft Partner verification process. Since May, I’ve been trying to verify the business and my personal identity to officially join the Microsoft Partner Network. I've submitted every required document multiple times — company formation papers, domain ownership proof, D-U-N-S details, IRS registration, and even identity verification via Microsoft Authenticator. To date, I’ve opened six different support tickets. I also reached out to a community manager who helps partners here but unfortunately, nothing has moved forward. The latest ticket was closed with the same response I’ve received multiple times: "We've reviewed your request for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at http://aka.ms/PartnerVerification..." This message is always the same, vague, generic, and without any actionable feedback on what exactly is missing. To make matters worse, we had to cancel our launch event scheduled for early July, which was to feature several MVPs, MCTs, and other community leaders. Without partner verification, we can’t operate or deliver what we’ve been building for months. What hurts the most is that the company I’ve admired and championed for years, as an MCT and community member — is now the one unintentionally preventing us from moving forward. I’m sharing this here with the hope that someone from the community or Microsoft can help guide or escalate the situation. We’ve done everything by the book, and just want the opportunity to contribute and to help others grow through training and empowerment. Any help or direction would mean a lot. Thank you for your attention Pacifico, Marcelo - Microsoft Certified Trainer & Owner NextGen Skills LLC
