Partner compliance & verification topics

Partner - Hardware Program Enrollment Issue

JillArmourMicrosoft — Mon, 10 Aug 2026 20:55:43 GMT

I have seen many posts about partners struggling with Enrollment to the Hardware program. Partner BahadirAlp posted a work around that worked for them this week. I thought it was worth reposting in case it helps someone else.

"I found the root cause and worked around it. In the Hardware enrollment

form, using the company lookup auto-fills and locks several fields.

For our entity the State/province field came back empty from that lookup

but is marked required and is also locked, so it can never be filled and

"Accept and continue" stays permanently disabled. Choosing "enter company

details manually" instead keeps the fields editable and the enrollment

completes normally. I have seen at least one other report with the same

symptom."

That being said, I am not part of support and cannot verify this work around works correctly, but if someone has success with it post a comment below! Good luck all.🤩 You can read full post here: Business Verification past the review window — no result, no new document requested | Microsoft Community Hub

Thank you BahadirAlp for sharing your thoughts! - jill

Developer Employment Verification stuck at Rejected / Pending Partner Action

tnordgard — Mon, 10 Aug 2026 18:12:30 GMT

Hello moderators,

Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant.

Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request.

We cannot resolve this ourselves. Three separate routes are blocked:

1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render.

2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form.

3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option.

We have also received no email requesting further information at our primary contact address, junk folder included.

Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel.

Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly.

Thank you.

Requesting escalation to Vetting team — MAICPP Legal Info/Identifiers blank, no MPN ID

prmptree — Sat, 08 Aug 2026 15:47:34 GMT

Hi,

I'm requesting an escalation to the Partner Trust & Safety / Vetting team for a Microsoft AI Cloud Partner Program (MAICPP) enrollment that appears stuck in an unreachable state. Purpose: obtaining a Partner ID (MPN ID) to complete publisher verification for an Entra app registration.

What's happening: I signed up for MAICPP as an Independent Software Vendor (ISV) and received confirmation the account was ready. Since then, Account settings, Legal Info page is completely blank, with no fields, no status, no Fix Now button, and no Get support link. Account settings, Identifiers page is also completely blank, with no Partner ID shown anywhere. Account settings, Agreements shows nothing accepted. I also cannot open a support ticket through the normal Contact Support flow, since the Workspace field returns "No results found" and won't accept typed input, tested in both a normal browser session and a fresh incognito window.

What I've already ruled out: I verified a custom domain on our Entra tenant and confirmed it shows "Verified." I confirmed the admin user has the Global Administrator role. I confirmed Usage location, First name, Last name, and Display name are all filled in on the Entra user. I also confirmed there is no general Azure or Partner Center outage, since Service health shows all services as "Good."

Since there is no visible verification or vetting status anywhere in my account, and the self-service support ticket path is non-functional, I have no way to know whether this is a rejected vetting status, a stuck enrollment, or something else, and no way to self-resolve it.

Could a Community Manager please escalate this for manual review? Happy to provide any additional details, tenant ID, or screenshots via DM.

Thank you for your time.

Hardware Program Enrollment Deadlocked / Corrupted Tenant State & Severe Support Failures

dezprod — Thu, 06 Aug 2026 01:45:45 GMT

Subject: URGENT ESCALATION: Hardware Program Enrollment Deadlocked / Corrupted Tenant State & Severe Support Failures

To the Partner Center Operations and Escalation Team:

I am an independent developer urgently needing access to the Hardware Developer Program to sign custom software and hardware drivers. My organization is currently trapped in a backend account deactivation loop caused by a UI/database bug during enrollment, and standard support channels have completely failed to assist me.

Telemetry / Error Tracing (Restricted Access Error): CorrelationID: 0f815788-6179-43b6-a42f-82bad4469539. Correlation Vector: I80WgZGiXUqKzadn.4. Date: 06 Aug 2026 01:27:15 +00:00.

The Background: My organization is fully verified. Both Developer and Partner verifications are complete and green across the board. I initially began the Hardware Program enrollment process under my original business name. Shortly after, I updated our legal business name to include our "LLC" designation. This specific sequence of events is what broke the system.

The Technical Issue: Altering the legal name mid-enrollment has catastrophically corrupted my Azure AD / Entra ID tenant state on the Partner Center backend.

First, the Ghost Profiles: In the top-right account switcher, my single email address now displays two separate organizational profiles (the original name and the newly designated LLC name).

Second, Single Tenant ID: However, both of these profiles map to the exact same underlying Tenant ID.

Third, Missing Workspace: Because the backend system sees a mismatch between the original enrollment name and the new LLC verification, it has silently deactivated my hardware access. The "Hardware" and "Agreements" workspaces are completely missing from the left-hand navigation pane.

Fourth, The Restricted Access Loop: If I attempt to manually force navigation to the exact hardware dashboard endpoints via the address bar, I receive a hard "Restricted Access" error (generating the telemetry above). The system then incorrectly tells me that I need to request authorization from myself (the Global Admin) to access it, despite being logged in as the Global Admin.

The Support Failure: I have spent over 48 hours attempting to resolve this, resulting in completely unacceptable behavior from frontline support. Regarding Abandoned Tickets: I have submitted support tickets that are being completely ignored. One ticket received a single initial response, and has since gone dead silent with zero follow-up or solutions provided. I opened a second ticket which has received absolutely zero response. Regarding Agents Hanging Up: I have successfully bypassed the automated phone bot to reach a human representative on two separate occasions. In both instances, the support agent simply hung up on me rather than attempting to log the backend issue or escalate the call.

Frontline support is actively avoiding this issue because they lack the database permissions to resolve a corrupted tenant split.

The Request: I cannot use the standard Partner Center ticketing UI to open a Hardware support case because the workspace is suppressed from my dashboard. I need an escalation manager or a database engineer from the Partner Center Operations team to manually review this tenant using the provided Correlation ID. Please clear the corrupted enrollment state, merge the ghost profiles, and restore the Hardware workspace permissions to my verified LLC profile (even if that requires me to re-enroll in the hardware program) so I can complete my driver signing agreements.

Persistent AU10TIX identity verification error and inability to open support ticket

thiagoblake — Wed, 05 Aug 2026 13:15:48 GMT

Hello everyone. I am facing a recurring block during the identity verification process in the Microsoft Partner Center using AU10TIX.

I have already performed all necessary checks. The registration data is strictly identical to the presented documents, the RG photo is submitted with excellent lighting, and the selfie is captured without accessories, using the native camera and without using a VPN or restrictive networks.

Despite all criteria being met, the system immediately returns the error message Sorry, we were unable to complete your verification and the profile remains locked.

Additionally, it is not possible to open a support ticket through the partner portal because the system requires the workspace field as mandatory, which we do not have yet due to the current status of the account, completely preventing the submission of support requests through traditional channels.

How can I proceed to solve this problem?

Thank you for your help.

Business Verification stuck "Rejected / Pending Partner Action" — appeal (Resolve) button fails

Affinity — Wed, 05 Aug 2026 13:08:42 GMT

I'm requesting a Community Manager escalate this to the Partner Vetting / Trust & Safety team. We have an open Partner Support case that has stalled, and our self-service path is blocked by what appears to be a platform defect.

Situation: Our Developer-program Business Verification shows "Rejected / Pending Partner Action." Per Microsoft's own "Submit a verification appeal" article, an appeal is submitted by clicking Resolve (or User Action Needed) on the Verification Summary page. On our account, that exact Resolve button fails every time:

- The Account Verification panel opens but errors with "Unable to load conversation details. Please try again or contact support if the problem persists."

- The browser console shows, on every attempt: UploadError: "No authentication identifier provided" (thrown at resolveConversation / getUploadStatus).

- No document-type selector or upload field ever loads, so we cannot submit or resubmit a document.

- Help + Support / Create support request also fails to load.

So Microsoft's documented remediation is impossible for us to perform — this is not a document or eligibility problem on our side. A Microsoft 365 support engineer has already confirmed in writing that this is a Partner Center platform issue outside their team's access. Several partners have reported the identical Resolve-panel / authentication failure on this board within the past week, which points to a platform-side defect rather than a documentation gap.

Request:

1. A manual appeal / reset by the Vetting team so a working resubmission path opens, or acceptance of our business document out of band.

2. The specific reason our Business Verification was rejected, so we can prepare the correct official document (we have a limited number of appeal attempts and don't want to spend one on the wrong document).

I'm happy to share our Seller ID, Partner ID, Tenant ID, the open Partner Support case number, and screenshots privately via DM. This is currently blocking a Microsoft Marketplace / Copilot launch.

Thanks in advance.

Verification Authorized but hardware dashboard still returns "account deactivated"

BahadirAlp — Mon, 03 Aug 2026 22:42:25 GMT

Our company verification completed today and Legal info now shows

Authorized. The program selector lists Hardware under "Active In".

An EV code signing certificate for the same legal entity is registered

and Active on the account.

However the hardware dashboard returns an access error saying the

account is deactivated, and the Agreements page is empty — no program

agreement has ever been recorded.

There is no way out of this from the UI. The enrollment flow does not

appear because the account is already marked as enrolled, and the

Hardware "Get started" link on the Programs page does nothing.

Could someone check whether the hardware program enrollment completed

on the backend, and whether the program agreement is missing?

Seller ID and correlation IDs available on request.

MCPP application closed at Identity Verification - the verification request was never issued

PrabhatN — Mon, 03 Aug 2026 20:01:04 GMT

Posting in case others have hit this, and hoping someone from the compliance team can advise.

Our MCPP enrollment was rejected with the standard message - "your organization does not currently meet the requirements to pass verification. There are no appeals available, we have closed your application." No reason was given, and the Partner Center AI assistant could not retrieve one either.

What makes this look like a stuck state rather than a decision:

The pipeline halted at Identity Verification. Verification Started and Email Verification both completed. Identity Verification failed. Employment Verification and Business Verification were never reached.

We were never prompted to complete identity verification - no email to the primary contact, and no in-product prompt, at any point before the rejection.

No control to obtain or present a Verified Credential exists on the account. The documentation says you use a Resolve or "Get verified here through our trusted ID-verifier" link and then present the credential by scanning a QR code. We inspected the rendered page directly: none of those elements are present - not hidden by styling, not inside an iframe, not in shadow DOM. The Verification Summary is marked view-only.

The path /organization/required-verification returns not-found on both the /dashboard/v2/ and /dashboard/account/v3/ routes. Our Verification Summary renders in the legacy layout (steps in a horizontal row), so the Supplemental Documents area from the updated experience does not exist for us either. There is no route to upload documents.

Timing: submitted on a Saturday, rejected by Monday - across a weekend, against a documented 3-5 business day review. No document had been submitted, so there was nothing to review.

Every input we can verify is consistent. Legal name, address and registration number match our formation documents and IRS letter exactly. The Entra ID user's display name, first name and last name match the Partner Center primary contact exactly. The primary contact is an individual work address on our own verified domain, not a free or group mailbox. The primary contact holds a valid, non-expired government ID matching the account name, with Microsoft Authenticator installed.

Questions:

Has anyone had a closed application reopened, and what actually worked?

2. Is there a way to have an account moved from the legacy Verification Summary to the updated experience? That alone would expose both the Verified Credential control and the document upload area.

3. Where the identity verification request appears never to have been issued, is re-issuing it something support can do - or does it strictly require a new application?

4. If reapplying is the only path, does the rejection attach to the submission or to the tenant? We have a full Microsoft 365 environment and a verified domain on this tenant and need to know before doing anything.

A support case is open. Happy to provide Partner IDs and tenant ID by private message.

Thanks in advance.

Business Verification past the review window — no result, no new document requested

BahadirAlp — Mon, 03 Aug 2026 17:55:08 GMT

Hello Partner Compliance team,

I'd like to request an escalation to the Partner Vetting team.

Our company enrollment in the Developer program is stuck at Business Verification. Identity and Employment both passed. We submitted our official incorporation record on 27 July under "Formation documents". The Resolve panel still shows the document as submitted successfully, but the five business day review window has passed with no result and no request for a new document. We have one submission attempt left.

What makes this odd: an EV code signing certificate for the same legal entity is already registered and Active on this same account, issued by Sectigo and validated on 22 July. Their EV organizational validation covered legal existence, operational address and authorized signatories. So the same company appears verified on one part of the account and unverifiable on another.

Two further points:

Our hardware program enrollment shows as Active, but the hardware dashboard returns an access error saying the account is deactivated.

I cannot raise an in portal support request either. The Workspace dropdown comes up empty, which leaves Problem type and Review solutions disabled.

Our account type is Company, but the Legal Info page has no legal business name field. The only identifier for the legal entity is the VAT ID, and that field does not keep what I enter. I type our tax number, save, get no validation error, and the field is empty again when I reopen it. If the automated check reads VAT ID, it may be matching against nothing.

Could someone look at the pending submission and let me know which data point is failing? I would rather not spend the last attempt guessing.

Happy to share seller ID, tenant ID, certificate details, registry numbers and screenshots by DM.

Thank you.

Business verification stuck for over 2 months and I can't create a support request

sdfgdfuj4q23dsf — Sat, 01 Aug 2026 00:59:00 GMT

Hi everyone,

I'm hoping someone from the Microsoft Partner Compliance team can help because I've run out of options.

My business verification has been stuck for over two months. I resubmitted the required documents, and Partner Center says reviews usually take about 5 days, but nothing has changed since then. The status still shows as rejected, and I haven't received any emails asking for additional information or documents.

The bigger issue is that I can't even contact support.

I'm the Global Admin for our Partner Center account, but under Help + Support I only see Service Health. There's no option to create a support request.

I also tried using the public Partner Center support page. After selecting Business Verification, it tells me to sign in to Partner Center to continue, but it just sends me back to the same page where there's still no way to open a ticket. It feels like I'm stuck in a loop.

At this point I'm not sure if my verification request is stuck or if something is wrong with my account.

Has anyone experienced this before, or could someone from the Microsoft team please take a look? I'm happy to provide my Publisher ID and any other details through a private message if needed.

Thanks in advance!

Business verification rejected, appeals exhausted, no support path

dabidfish — Fri, 31 Jul 2026 19:06:43 GMT

Hello Partner Compliance team,

I'm requesting a manual review of my AI Cloud Partner Program account verification. My business verification has been rejected multiple times and I've exhausted the available appeals, with no remaining option to upload documents or resubmit in Partner Center.

My situation: I'm a single-member US LLC (registered in California) with an active D-U-N-S number, enrolled in Partner Center to complete publisher verification for a Microsoft Entra app that's otherwise fully working. I believe the rejections stem from a mismatch between the app/brand name I entered during enrollment and my legal entity name on file with Dun & Bradstreet. I've since identified the discrepancy and can provide corrected details and supporting documentation (state registration, D&B record, domain ownership).

I've contacted Microsoft support multiple times but have only reached automated agents that route me back to documentation, with no way to open a ticket or reach a human reviewer.

Could someone from the vetting team please reach out so I can share my Partner ID and support reference numbers via private message? I'm happy to provide any documentation needed to complete verification properly.

Thank you.

Unable to Verify Employment

TClark — Fri, 31 Jul 2026 17:40:40 GMT

Hey,

I've tried submitting for a new Microsoft Partner, and I'm running into some issues.

Under the Verification Status it would get stuck on "Employment Verification" saying "Pending Partner Action"

The banner would say to submit documents but there is no where to submit documents. I read that it will check the DNS of the domain as well as scan the webpage. So i made sure that both the website + DNS records all use the exact same spelling and punctuation as the company name in the Microsoft portal, The email used is on the same domain. Everything should match perfectly.

After updating it all and confirming that every field is the exact same. I now have a banner saying "Based on the infomation you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification"

I created a support ticket to try and get this resolved, Yet it seems to just be sitting in a "Open" state with no replies and my distributor says they are not able to help me / Sell me Microsoft products until this is complete.

I've uploaded all the incorporation documents + the domain ownership letter to the support ticket as there is no where else to put it I can also get a letter from my distributor if that would help, but is there any other way to get the verification to complete. One of my clients needs a RDS license asap as his expired.. And I'm quite stuck here in limbo unable to purchase more licenses.

Thanks

Partner Center Identity Verification Pending Partner Action

wavesoftware — Wed, 29 Jul 2026 16:18:42 GMT

Hello,

I am enrolling in Microsoft Partner Center and my Identity Verification is blocked.

Email verification is completed, but Identity Verification remains in Pending Partner Action.

When I start the AU10TIX verification, I immediately receive this message:

"Sorry, you do not meet requirements to create a Verified ID at this time."

Because of this, I cannot complete my Partner Center enrollment, and I also cannot create a support request because no workspace is available.

Could a Microsoft moderator please advise how I can contact the verification team or have my Identity Verification reset?

Thank you.

Partner Center business verification stuck for 40 days, no way to contact support

Daniel_Terhell — Sun, 26 Jul 2026 12:50:20 GMT

Our Partner Center verification has now been stuck for 40 days and I have not been able to find a working way to submit a support ticket.

Partner Center displays the following message:

"Stay updated on your document status in Resolve. Once submitted, your document should be reviewed within 5 days. If approved, you'll move to the next step. If unable to verify, you'll be prompted to upload a new document. You have up to 3 submission attempts ... Business verification: Estimated date by 6/24/2026. Pending partner action."

However, when I click Resolve, I only see:

"Document submitted successfully. Microsoft should review within 5 days. If approved, you'll proceed to the next step. If your document cannot be verified, the Resolve panel will prompt you to upload a new document. Document submission allows for 3 max attempts." There is no option to upload a new document or take any other action.

When I try to create a request in Partner Center at https://partner.microsoft.com/en-us/support?stage=1 I get redirected to https://partner.microsoft.com/dashboard/v2/support/servicerequests/create? which shows "Help + Support | Service Health" with no option to create any ticket.

When I use the chat AI bot, It redirects me to https://engagecenter.microsoft.com/ and I select "Partner Solutions", I get redirected to "Azure Support" which only offers me to create tickets about Azure subscriptions and billing.

I have been ubable to proceed with the verification process or open a support case.

Does anyone know of a working support channel, escalation path, or contact who can help resolve this ?

Thanks in advance for any assistance you can provide.

Hardware Developer Program deactivated - cannot open ticket (empty Workspace dropdown)

Jas313 — Thu, 23 Jul 2026 07:53:10 GMT

Hello Partner Compliance / Trust & Safety team,

My Windows Hardware Developer Program registration is showing as deactivated in Partner Center: "Our records indicate that you have already enrolled into this program but your program registration is deactivated."

My Legal Info vetting status is now Approved. The original cause was an outdated business address, which I corrected to my current registered address - it matches my active DigiCert EV code signing certificate and my Secretary of State filing. DigiCert has confirmed my organization is Active, validated for EV Code Signing, and the certificate is valid and not revoked. Despite the Approved vetting, the Hardware enrollment remains deactivated and driver submissions are blocked.

I cannot raise a support ticket through the standard paths:

1. Partner Center Help + support: the mandatory Workspace dropdown is empty, so the form cannot be submitted.

2. Partner Center AI assistant: returns "AI assistant does not offer support for users with Microsoft Accounts currently."

3. Windows Developer Support Copilot: routes to a support-for-business link that lands on Engage Center with "no-access-group."

4. Microsoft 365 Admin Center: rejects sign-in, as my Partner Center identity is a Microsoft Account, not a work/school account.

I have also emailed the support queue twice with no response or acknowledgment, and my Partner Center "My requests" shows "No support requests," so those emails do not appear to be creating tracked tickets.

Request: Could someone please escalate this to the team that can review the backend Hardware Developer Program status for this Seller ID and perform a manual reactivation?

Seller ID: 51660260

Prior case: TrackingID 2603150010000629 (same issue, reactivated by the Dev Center team in April 2026)

Happy to provide tenant ID or correlation IDs privately. This is blocking production driver releases.

Thank you.

Issue registering with hardware developer program

hkesharia — Tue, 21 Jul 2026 11:19:17 GMT

Hello moderators,

Our Hardware Developer Program enrollment appears stuck in a state we can't resolve through self-service, and we're also unable to submit a ticket through the normal Contact Support flow.

Account details:

- Legal entity: Kodsafe Labs Private Limited

- Seller ID: 95092940

- User ID: 203442240

- Tenant: kodsafelabs.com (kodsec.onmicrosoft.com)

Confirmed status:

- Legal Business Profile verification: Authorized (Identity, Employment, and Business verification all passed)

- EV code signing certificate: uploaded via Manage Certificates, Active status for over a week

- Hardware workspace: not visible anywhere in Partner Center; Programs page shows only one tile plus "Add a program"

What we've tried:

1. Clicked "+" to add a program, selected "Get started" under Hardware (confirmed pre-selected per the documented flow), then "Go to Dashboard." Instead of proceeding through company info and the Hardware agreements, we were redirected straight back to the same single-tile Programs page — suggesting a Hardware Developer Program account already exists on this tenant but isn't surfacing as an accessible workspace.

2. In Account settings > User management > Users, our account shows as Global admin, Admin. However, the Groups and Microsoft Entra applications tabs on that same page return "Not authorized," despite the Global admin role — possibly related to the same underlying account state.

3. The standard Contact Support request form has an empty, unselectable Workspace field, so we're unable to submit a ticket that way.

Could someone please escalate this to the team that can review the backend Hardware Developer Program account status for this tenant/Seller ID and restore or grant workspace access? Happy to share further screenshots on request.

Thank you,

Hitesh Kesharia, Kodsafe Labs Private Limited

Employment Verification stuck 6+ weeks, Resolve panel broken

voidflow_AI — Mon, 20 Jul 2026 16:28:56 GMT

Our Developer program Employment Verification has been in "Rejected / Pending Partner Action" since before 6/22/2026. We resubmitted a supporting document weeks ago and got a "submitted successfully" confirmation, but there has been no status change since.

The Resolve panel is also not working on our end: clicking Resolve opens a panel with only the info banner and a disabled Submit button, no document type selector or upload field appears, so we can't even submit a new document. Help + support has the same loading issue.

Would really appreciate a Community Manager taking a look and escalating to the Vetting team. Happy to share tenant/publisher IDs and screenshots via DM. This is currently blocking our AppSource submission.

Thanks in advance.Company: Voidflow AI LLC (Georgia)

MAICPP enrollment blocked (Ref 715-123160) – no workspace, requesting manual Vetting review

GGIS — Mon, 20 Jul 2026 14:54:27 GMT

Hello Partner Compliance / Trust & Safety team,

My enrollment in the Microsoft AI Cloud Partner Program was blocked by the automated trust check immediately after I submitted my company information ("Microsoft runs on trust ... your request was blocked").

Since the block happens at the trust-verification stage, no Partner Center workspace is created, so the standard in-portal support ticket cannot be raised (empty Workspace dropdown, Contact Support dead-ends). I would therefore appreciate a manual escalation.

Request: Please route this to the Partner Vetting / Trust & Safety team for a manual review and reset so I can complete verification. If possible, let me know which validation step triggered the block so I can correct it before re-attempting.

Case identifiers:

- Program: Microsoft AI Cloud Partner Program

- Reference number: 715-123160

- Transaction ID: e97d58e3-c28c-41c4-a635-8f455b2fbd32

- Correlation ID: efd2db84-043c-43c1-91b7-b9c1dc4dbd83

Context that may help:

- Legitimate business: sole proprietorship (Einzelunternehmen) registered in Germany.

- The Entra tenant is newly created for this purpose, which I understand can raise a risk flag; I am the Global Admin.

- I can re-attempt using a global admin on my own business domain (rather than the account originally used) if that helps the trust evaluation.

- Official business-registration documentation and VAT ID (USt-IdNr) are available on request for verification.

Thank you for reviewing this.

Enrollment blocked Ref 715-123160 - cannot create support ticket

iTech — Fri, 17 Jul 2026 20:19:45 GMT

My AI Cloud Partner Program enrollment was blocked with the "Microsoft runs on trust" message, reference number 715-123160. Because enrollment failed, my account has no workspace, so Partner Center support cannot create a request — and the other support routes also dead-end. Could Microsoft please route this reference for manual compliance review? I can provide company verification details through a private channel.

Account Verification after Publishing Driver

OlekB — Fri, 17 Jul 2026 03:16:31 GMT

Hi everyone,

I successfully submitted a kernel driver to Microsoft several years ago and was able to see my driver's statistics for a while after that. Now, Microsoft wants me to go through account verification (developer id:86985290). My EV Certificate that I used to submit my driver to Microsoft has already expired. Was the account verification process triggered by expiration of my EV Certificate or it is not related? If I do the account verification, will I be able to see my driver's statistics without getting a new EV Certificate?

Thanks,

Olek