Partner compliance & verification topics

Developer Employment Verification stuck at Rejected (Pending Partner Action)

Georg_W — Fri, 04 Sep 2026 12:24:23 GMT

Hello Community Managers,

our almost 10-years-old active Windows Hardware Developer Account (SellerID 33743350) is completely blocked. After updating our company information to exactly match to our legal entity and identify myself, we received an email to upload documents, but this email links to the legal info page, and there is no possibility to upload anything. Can a Community Manager please escalate this case manually to the Vetting Operations Team, so we can submit our official Commercial Register extract (Handelsregisterauszug)?

Thank you and with best regards, Georg

Individual Power BI publisher enrollment blocked – support forms also fail – Ref 715-123160

Luca_Olivares — Wed, 02 Sep 2026 13:59:57 GMT

Hello Microsoft Partner Compliance / Verification team,

I am an individual Power BI developer based in Italy. I am attempting to enroll in the Microsoft 365 and Copilot / Microsoft AI Cloud Partner Program to publish one completely free Power BI custom visual on AppSource.

Immediately after accepting the program agreements, the enrollment was blocked by the automated trust evaluation with the “Microsoft runs on trust” message.

Reference number: 715-123160
Transaction ID: not provided / blank
Correlation ID: 8ae49bff-f941-4596-b044-bb87bc603163

I attempted to submit a support request through both:

The standard Partner Center support form.
The official “support ticket without a partner account” route recommended in this community.

Both forms fail during submission with the generic message: “There is a problem submitting your request, try again.” Therefore, I have no support ticket number.

I am applying transparently as an individual publisher. I do not have a registered company or VAT number, so I did not enter a fictitious registration number. My legal identity, Italian address, professional domain email and payment details are genuine. The publisher name is “Your PBI Assistant,” and the planned Power BI visual will be free, with no paid services or in-app purchases.

Could a Microsoft Community Manager please escalate this to the Partner Vetting / Trust & Safety team for manual review, or provide a working secure channel where I can submit identity, address and domain-ownership documentation?

I will provide private documentation only through an official secure Microsoft channel.

Thank you.

Hardware programme Active and Authorized but dashboard says account deactivated — support catch-22

CarConnector — Wed, 02 Sep 2026 08:33:06 GMT

Our company’s Windows Hardware Developer Program enrollment appears to be stuck in an inconsistent backend state.

Current status:

Developer Legal Business Profile vetting: Authorized
Hardware programme: Active
EV code-signing certificate: Active
Correct Microsoft Entra tenant linked
Windows publisher ID assigned
Signed-in user is a Global Administrator
No outstanding verification action or “Fix now” option is displayed

However, opening the Hardware Dashboard returns:

“Access restricted. We’re sorry, you don’t have permission to access this page because your Partner Center account has been deactivated.”

This creates a support catch-22. The authenticated Help + support workflow requires a workspace selection, but no Hardware workspace is available because Hardware Dashboard access is deactivated.

Following Microsoft’s guidance for users who cannot access an enrolled Hardware account, we submitted the external “Provide issue details” form. A support request number was issued, but we have received only the automated confirmation. Because the request was created outside the authenticated Partner Center workflow, it is not visible under My requests or Organization requests.

We need access only to submit two company-internal Windows network-driver packages for Microsoft attestation signing. We are not requesting Windows Update distribution.

Could a Microsoft community manager please help route the existing support request to the Hardware Developer Program enrollment/provisioning team? The support-request number, correlation ID, Seller ID, User ID and screenshots can be provided privately.

Please check whether the Hardware workspace requires backend reinstatement or reprovisioning. All visible company verification and certificate checks are already complete.

MAICPP Issue

deliverblue — Tue, 01 Sep 2026 20:38:19 GMT

Hello,

Can someone please assist, I have been blocked during the sign up process to become MS AI Cloud Partner Program.

The exact name of my company and address is slightly different and needs to be changed, it wont allow this and says to contact support, but there is no way to contact support unless your are a partner. Reference number: 715-123160. Correlation ID: 3f7f3e61-7e9a-43f3-8aa2-8d101b2fa63c Thanks!

Seller verification Rejected at Employment step — no email received, no appeal (ID 94611890)

DigitalQazaqstan — Tue, 01 Sep 2026 08:29:47 GMT

Our Partner (MAICPP) verification completed successfully on 31 Aug 2026 — contact, identity (Verified ID) and business all Verified (Partner ID 7113511, DIGITAL QAZAQSTAN LTD, UK company no. 17178943).

The Developer/seller verification for the same legal entity (Seller ID 94611890) is closed as "Rejected — no appeals available", stuck at "Employment Verification — Pending Partner Action" with an estimated date of 06.09.2026 still showing. No verification email or action request was ever received at the primary contact (monitored, junk folder included), and the closed page shows no Fix now / appeal / upload control.

Root cause we identified: the seller profile contained an outdated registered address. It has been corrected and now matches Companies House exactly (Office 393, Unit 5, 399-405 Oxford Street, Mayfair, London W1C 2BU). Business verification documents show "Provided".

A fully prepared transactable professional service offer is blocked from publication only by this verification. Could a Community Manager please escalate this to the Partner Vetting team to reopen or reinitiate the seller verification?

Partner Center enrollment blocked, reference 715-123160

ddmtx — Sun, 30 Aug 2026 19:47:08 GMT

Musatunix Innovations LLC is enrolling in the Microsoft AI Cloud Partner Program to obtain a Partner One ID for verified publisher status.

Enrollment was blocked immediately after accepting the Partner Program / Commercial Marketplace agreements with:

Reference: 715-123160

Note: the Registration Number / EIN field was disabled and could not be entered during enrollment.

Please escalate this to Partner Onboarding / Compliance / Trust & Safety for manual review. I can provide the correlation ID, LLC formation documents, EIN/TIN evidence, domain ownership, and identity documentation through a secure Microsoft channel.

MAICPP Employment Verification Rejected

Parapetai — Tue, 25 Aug 2026 05:32:34 GMT

I created MAICPP account but it was rejected at teh verification stage. The message says, "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. There are no appeals available, we have closed your application. If you decide to reapply, please review the information at https://aka.ms/PartnerVerification to ensure you meet the latest requirements. This is on the following URL: https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner"

I provided all the information requested including Entity Filing documents, EIN, Fictitious Business Name(FBN) etc. The reason it was rejected was probably due to the Ficticious Business Name. I provided the documents showing how the legal entity filed for FBN and also created the email domain.

I submitted a ticket 2608220010000633 but I havent received any response yet. Can somebody help check the status on this? JillArmour please help!

Vetting rejected 4 times, identical canned replies, no Fix Now, Program Not Found

fewrix — Sat, 22 Aug 2026 07:02:30 GMT

We are stuck in a loop that Microsoft support is not fixing, and each closure comes with the exact same copy-paste line, no diagnostic detail, no path forward.

Legal Info shows Vetting Status: Rejected, no Fix Now button anywhere on the page (screenshot 1). Verification Summary returns "Program Not Found — No current profile found for this program" (screenshot 2). Tax and Program pages are inaccessible from the same account. This is an existing account with two live Azure Marketplace offers already published, not a fresh signup.

We have submitted four separate appeals. All four were closed with the same templated response, word for word:

Ticket 2608130040002080:
"We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements."
Ticket 2608140040001403:
"We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application."
Ticket 2608190040002484:
"We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements."

Not one of these responses names a single missing document, a single mismatched field, or a single requirement we have failed to meet. "The information you have provided" is never specified. There is no Fix Now button to submit anything against, and Verification Summary does not even acknowledge the program exists. We are being asked to "reapply" against a process that gives no indication of what to change.

Four appeals, four identical form letters, zero actionable detail. This is not a verification process, it is a wall. We need someone from Vetting Operations to state plainly what specifically is failing on this legal entity, or to escalate this out of the templated-response queue entirely.

Happy to provide Seller ID, tenant ID, and all four ticket numbers again by DM if that speeds this up.

Legal entity vetting rejected: BusinessDpl, no Fix Now button, Verification Summary error

fewrix — Fri, 21 Aug 2026 20:55:23 GMT

Our legal entity vetting in Partner Center is Rejected, Sub-Status dplVerification, Reason BusinessDpl. There is no Fix Now option for this sub-status.

The Verification Summary page returns "Program Not Found." The Tax and Program pages are both inaccessible. Our Microsoft AI Cloud Partner Program registration also shows as deactivated.

We have raised four support tickets with no resolution: 2607220040001822, 2607210040001506, 2608130040002080, 2608140040001403.

Could a moderator confirm whether BusinessDpl requires review by the internal compliance team, and if so escalate this case to them? Happy to share our One Vet ID, Seller ID, and entity details by DM rather than posting them here.

Thank you.

FY27 MCI Compliance

Brigid — Fri, 21 Aug 2026 12:24:56 GMT

Dear team,

The MCI workshop guidance directs partners to deliver demos using this link: https://demos.microsoft.com. However our team do not have access and we have all individually requested access weeks ago with no luck. This is now blocking us delivering an Agent 365 MCI. The support button also has an error page. Please could someone help?

MCI Ts&Cs documentation:

"To go through the demonstrations, log-in into the Microsoft Demos platform at following URL with your corporate account:
https://demos.microsoft.com.
In the Search box type “Agent 365”.
If the audience is new to Microsoft Agent 365 or has only a basic understanding of it, start with the “Introducing Microsoft Agent 365 - The Control Plane for your Agents” demonstration, then use the more focused demonstrations to deep dive into specific functionality."

Many thanks,

Brigid,

Condatis.com

Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace

FredericLEGUEN — Mon, 17 Aug 2026 19:49:27 GMT

I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource.

The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared.

Reference number: 715-123160
Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af
Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0
Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17

I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health.

Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request.

Thank you.

Employment Verification passed on one account but rejected on another

BahadirAlp — Mon, 17 Aug 2026 06:46:10 GMT

We have two Partner Center accounts for the same legal entity. On the

first account, Employment Verification passed. On the second account,

created for the same company with the same contact person, Employment

Verification has now been rejected.

Nothing differs between the two in terms of the person or the company.

Same individual, same company domain email address, same legal entity,

same registry documents.

The bigger problem is that I cannot respond to the rejection. The step

shows as Pending Partner Action, but the Resolve panel presents no

document type selector, no upload field and no other control. It only

repeats the confirmation message from an earlier business document

submission. So the portal is waiting on an action it gives me no way to

perform. The estimated completion date has slipped three times.

Has anyone seen Employment Verification decided differently for the same

person across two accounts? And is there a known reason the Resolve panel

would come up empty when a step is marked Pending Partner Action?

Stuck Developer Email Verification / Missing Resend Button

Quiriz — Wed, 12 Aug 2026 01:05:14 GMT

I posted earlier today but it has disappeared so let me try again.

I have create a support ticket already but have not seen any action on this (Ticket ID: 2608070010001935).

I am having an issue with Developer verification.

I completed Partner verification on Aug 3, 2026. The Developer verification was progressing at the same time with same status.

But when the partner verification completed, Developer verification reset to "Email Verification in progress".

No verification email was received, and the UI lacks a "Resend verification email" button.

Please help resolve this issue ASAP.

I've been going through this process for 3 weeks now.

Blocked by Runs on Trust — Ref 715-123160, no workspace created

tech2 — Tue, 11 Aug 2026 15:29:21 GMT

Enrollment blocked with: "Microsoft runs on trust. We engage in a rigorous

set of evaluation and certification processes; as a result your request

was blocked."

Reference number: 715-123160

Transaction ID: 9bf03e8b-5d2a-4ce3-a00e-325c84188bb3

Correlation ID: eaf15fab-ace6-43d2-a2cc-d40c00106c23

No Partner Center workspace was created, so I can't raise a standard

support ticket. Requesting escalation to the Vetting/Trust & Safety team

for manual review.

Stuck Developer Email Verification / Missing Resend Button – Support Ticket 2608070010001935

Quiriz — Tue, 11 Aug 2026 14:37:42 GMT

Ticket ID: 2608070010001935

Issue: Completed Partner verification on Aug 3, 2026. Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button.

Contact Email: email address removed for privacy reasons

Please look into this issues as soon as possible. I have been stuck in the verification stage for the last 3 weeks and this is causing delay to the launch of my product.

Much appreciated.

Partner - Hardware Program Enrollment Issue

JillArmourMicrosoft — Mon, 10 Aug 2026 20:55:43 GMT

I have seen many posts about partners struggling with Enrollment to the Hardware program. Partner BahadirAlp posted a work around that worked for them this week. I thought it was worth reposting in case it helps someone else.

"I found the root cause and worked around it. In the Hardware enrollment

form, using the company lookup auto-fills and locks several fields.

For our entity the State/province field came back empty from that lookup

but is marked required and is also locked, so it can never be filled and

"Accept and continue" stays permanently disabled. Choosing "enter company

details manually" instead keeps the fields editable and the enrollment

completes normally. I have seen at least one other report with the same

symptom."

That being said, I am not part of support and cannot verify this work around works correctly, but if someone has success with it post a comment below! Good luck all.🤩 You can read full post here: Business Verification past the review window — no result, no new document requested | Microsoft Community Hub

Thank you BahadirAlp for sharing your thoughts! - jill

Developer Employment Verification stuck at Rejected / Pending Partner Action

tnordgard — Mon, 10 Aug 2026 18:12:30 GMT

Hello moderators,

Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant.

Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request.

We cannot resolve this ourselves. Three separate routes are blocked:

1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render.

2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form.

3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option.

We have also received no email requesting further information at our primary contact address, junk folder included.

Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel.

Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly.

Thank you.

Requesting escalation to Vetting team — MAICPP Legal Info/Identifiers blank, no MPN ID

prmptree — Sat, 08 Aug 2026 15:47:34 GMT

Hi,

I'm requesting an escalation to the Partner Trust & Safety / Vetting team for a Microsoft AI Cloud Partner Program (MAICPP) enrollment that appears stuck in an unreachable state. Purpose: obtaining a Partner ID (MPN ID) to complete publisher verification for an Entra app registration.

What's happening: I signed up for MAICPP as an Independent Software Vendor (ISV) and received confirmation the account was ready. Since then, Account settings, Legal Info page is completely blank, with no fields, no status, no Fix Now button, and no Get support link. Account settings, Identifiers page is also completely blank, with no Partner ID shown anywhere. Account settings, Agreements shows nothing accepted. I also cannot open a support ticket through the normal Contact Support flow, since the Workspace field returns "No results found" and won't accept typed input, tested in both a normal browser session and a fresh incognito window.

What I've already ruled out: I verified a custom domain on our Entra tenant and confirmed it shows "Verified." I confirmed the admin user has the Global Administrator role. I confirmed Usage location, First name, Last name, and Display name are all filled in on the Entra user. I also confirmed there is no general Azure or Partner Center outage, since Service health shows all services as "Good."

Since there is no visible verification or vetting status anywhere in my account, and the self-service support ticket path is non-functional, I have no way to know whether this is a rejected vetting status, a stuck enrollment, or something else, and no way to self-resolve it.

Could a Community Manager please escalate this for manual review? Happy to provide any additional details, tenant ID, or screenshots via DM.

Thank you for your time.

Hardware Program Enrollment Deadlocked / Corrupted Tenant State & Severe Support Failures

dezprod — Thu, 06 Aug 2026 01:45:45 GMT

Subject: URGENT ESCALATION: Hardware Program Enrollment Deadlocked / Corrupted Tenant State & Severe Support Failures

To the Partner Center Operations and Escalation Team:

I am an independent developer urgently needing access to the Hardware Developer Program to sign custom software and hardware drivers. My organization is currently trapped in a backend account deactivation loop caused by a UI/database bug during enrollment, and standard support channels have completely failed to assist me.

Telemetry / Error Tracing (Restricted Access Error): CorrelationID: 0f815788-6179-43b6-a42f-82bad4469539. Correlation Vector: I80WgZGiXUqKzadn.4. Date: 06 Aug 2026 01:27:15 +00:00.

The Background: My organization is fully verified. Both Developer and Partner verifications are complete and green across the board. I initially began the Hardware Program enrollment process under my original business name. Shortly after, I updated our legal business name to include our "LLC" designation. This specific sequence of events is what broke the system.

The Technical Issue: Altering the legal name mid-enrollment has catastrophically corrupted my Azure AD / Entra ID tenant state on the Partner Center backend.

First, the Ghost Profiles: In the top-right account switcher, my single email address now displays two separate organizational profiles (the original name and the newly designated LLC name).

Second, Single Tenant ID: However, both of these profiles map to the exact same underlying Tenant ID.

Third, Missing Workspace: Because the backend system sees a mismatch between the original enrollment name and the new LLC verification, it has silently deactivated my hardware access. The "Hardware" and "Agreements" workspaces are completely missing from the left-hand navigation pane.

Fourth, The Restricted Access Loop: If I attempt to manually force navigation to the exact hardware dashboard endpoints via the address bar, I receive a hard "Restricted Access" error (generating the telemetry above). The system then incorrectly tells me that I need to request authorization from myself (the Global Admin) to access it, despite being logged in as the Global Admin.

The Support Failure: I have spent over 48 hours attempting to resolve this, resulting in completely unacceptable behavior from frontline support. Regarding Abandoned Tickets: I have submitted support tickets that are being completely ignored. One ticket received a single initial response, and has since gone dead silent with zero follow-up or solutions provided. I opened a second ticket which has received absolutely zero response. Regarding Agents Hanging Up: I have successfully bypassed the automated phone bot to reach a human representative on two separate occasions. In both instances, the support agent simply hung up on me rather than attempting to log the backend issue or escalate the call.

Frontline support is actively avoiding this issue because they lack the database permissions to resolve a corrupted tenant split.

The Request: I cannot use the standard Partner Center ticketing UI to open a Hardware support case because the workspace is suppressed from my dashboard. I need an escalation manager or a database engineer from the Partner Center Operations team to manually review this tenant using the provided Correlation ID. Please clear the corrupted enrollment state, merge the ghost profiles, and restore the Hardware workspace permissions to my verified LLC profile (even if that requires me to re-enroll in the hardware program) so I can complete my driver signing agreements.

Persistent AU10TIX identity verification error and inability to open support ticket

thiagoblake — Wed, 05 Aug 2026 13:15:48 GMT

Hello everyone. I am facing a recurring block during the identity verification process in the Microsoft Partner Center using AU10TIX.

I have already performed all necessary checks. The registration data is strictly identical to the presented documents, the RG photo is submitted with excellent lighting, and the selfie is captured without accessories, using the native camera and without using a VPN or restrictive networks.

Despite all criteria being met, the system immediately returns the error message Sorry, we were unable to complete your verification and the profile remains locked.

Additionally, it is not possible to open a support ticket through the partner portal because the system requires the workspace field as mandatory, which we do not have yet due to the current status of the account, completely preventing the submission of support requests through traditional channels.

How can I proceed to solve this problem?

Thank you for your help.