Partner compliance & verification topics

Partner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review

healtheworldplz — Fri, 01 May 2026 18:04:58 GMT

Hello Microsoft Partner Community Team,

We are attempting to enroll our company in the Microsoft AI Cloud Partner Program, but our registration is being blocked by the automated trust verification system.

We are a legitimate, legally registered business operating in the cloud connectivity industry. Our DUNS number and all company information entered during enrollment are accurate and match our official government records.

Error details:

Reference Number: 715-123160
Transaction ID: 0e136d6b-9164-41c3-be26-9b301c9aac24
Correlation ID: f8085e89-17fd-4b2a-8b47-40aea3030d82

Due to this block, our Partner Center account has no active workspaces, which means we are completely unable to create a support ticket through the standard Partner Center portal. We have also tried the partner.microsoft.com/support page, but it redirects us back to Partner Center — creating a loop with no resolution.

We are kindly requesting:

Escalation to the Partner Center Vetting / Trust & Safety team for manual review
A reset or unblock of our enrollment so we can complete registration
Guidance on any documentation required (business registration, address proof, domain ownership, etc.) — we are ready to provide everything immediately
for email contact, please contact the email address we leave on the request (format as: email address removed for privacy reasons)

Thank you in advance for your assistance.

Employment Verification Rejected — No Resolve Button Available

azizhamza02 — Fri, 24 Apr 2026 15:25:02 GMT

Company: DealTriage Inc.
Tenant: demodealtriagedoutlook.onmicrosoft.com
Partner Center account: email address removed for privacy reasons
Primary contact: email address removed for privacy reasons

My Employment Verification was rejected. Our domain (dealtriage.ai) is registered through Cloudflare Registrar, which enforces WHOIS privacy with no opt-out — this is why the automated domain check failed.

I have documentation ready to upload: an Assignment Letter confirming domain ownership, a Cloudflare domain registration invoice for dealtriage.ai, and our federal Certificate of Incorporation. However, the Resolve/Fix Now button is not visible on my Verification Summary page, and I am unable to create a support ticket through the portal.

Requesting the Employment Verification be reopened so I can submit these documents.

Legal Business Profile Verification

Allgaeuer1 — Fri, 24 Apr 2026 07:51:01 GMT

Dear Microsoft Support Team,

our company assembles large amounts of various industrial computer product lines, which we equip with our self-developed PCIe cards. We are currently in the process of upgrading those product lines from Windows 7 embedded standard to Windows 11. This means we fall under the more strict driver signature enforcement rules, introduced with Windows 10 version 1607.

We currently try to get our Windows Kernel Drivers signed via the Windows Hardware Developer Center Dashboard. We enrolled our company as a Hardware Developer in the Microsoft Partner Center and, since I am responsible for our Windows Kernel Drivers, I finished the Identity Verification.

What we are now waiting for is the Employment Verification and the Business Verification. Then we can hopefully get my account ready for the Attestation Signing process, which, in turn, optimistically might not take too long(?).

It says that for the Employment Verification, a Microsoft Action is pending and it originally stated that this might take up to one week. This week is now over, but nothing changed expect the estimated date by when it shall be finished. This date seems to be automatically increased every day. At the 20th it stated that it is estimated to be finished at the 25th. Today it is estimated to be finished at the 29th.

We bought the Windows 11 volume licenses. We bought the EV code signing certificate. The kernel driver is well-tested. I have everything up and running in the TESTSIGNING mode. The only thing we lack is this attestation signing.

We are in dire need of shipping these products asap. Is there any possibility to pay for a priority handling or any other way to speed up the whole process?

Thank you.

with best regards,

Michael

New Address Broke Verification

jv389012 — Sat, 18 Apr 2026 23:24:41 GMT

My business was registered as an MS Partner for 5+ years

We recently got a new address, I thought I was doing the right thing updating Microsoft partner portal legal info

The account is now unverified in rejected status, there is no 'Fix Now' button.

I have submitted multiple cases to Microsoft but no answer, it's been broken for days. We have a project next week and need to purchase licenses from our distributor, but can't if our partner account is rejected.

I got am email saying "We’ve successfully verified your Partner Center profile MpnId ...... "

But the verification statuis on legal info is still rejected

I tried fixing the address again, the Legal Info page is now not working, it doesn't display any company info now.

In my support ticket I submitted proof of business registration (ASIC), certificate of ownership for the tenant's main domain as well.

Not sure what to do here.

If anyone at MS can help, my ticket is

ID:

2604180010000646

Partner Center enrollment blocked — Trust Code 715-123160, requesting manual review

wderrickglass — Sat, 04 Apr 2026 22:13:02 GMT

Our company Veri-Tech, Inc. (DUNS 144980978, EIN 41-4881091) is a newly incorporated ISV building a Microsoft 365 compliance SaaS platform. We are attempting to enroll in the Microsoft AI Cloud Partner Program on our veri-tech.net tenant but enrollment is blocked by the trust check.

We were previously using the domain Veri-Docs.net and suspect that may be one of the issues. We still own that domain but migrated to Veri-Tech.net.

We cannot open a support ticket because the workspace dropdown is empty (known issue for blocked enrollments).

Reference: 715-123160
Transaction ID: 5af23702-444a-4445-8e95-2deee3725858
Correlation ID: 37a4fe58-7dd2-47e3-86d8-63201771fed7
Tenant: veri-tech.net (9f4013fc-c093-45b1-9774-fce211cd0359)
DUNS: 144980978
Contact: email address removed for privacy reasons

Requesting expedited manual review and enrollment reset.
Thank you

Business account vetting

martinhoeller — Tue, 24 Mar 2026 09:26:29 GMT

Hello,

My business account was already fully vetted and suddenly it went again to "Non-compliant".

I've opened a support ticket a month ago (#2602260040002250) but so far I only got generic "we are looking into it" replies. This is now severely impacting my business because I can't publish my product on the Microsoft Store, which means I'm actively losing revenue.

Can someone please look into it and tell me at least what the status is and a rough timeline for the solution?

If no solution can be found any time soon, I'll have to move away from the Microsoft Store and find other means of distribution.

Thank you and kind regards,

Martin

New Partner Signup for Company Stuck in catch 22 loop

mondelwondle — Mon, 23 Mar 2026 23:39:33 GMT

I want to start by saying that I've had the displeasure for more than a decade as a developer publishing apps on the fruit company and lil green robot company's platforms without anywhere as close to the amount of user confusion and dead ends as here on Microsoft.

I started my user journey to sign up for a company account at https://storedeveloper.microsoft.com/en-US/onboarding

After a few steps I was delightfully greeted with this, despite being obviously logged into the account to even access these forms:

I later found out that the account maybe needs to be re-verified since the platform might not share verification state with the windows live account. After verifying my email again, I fill out all my company info with DUNS number and opt to import all info. Therefore negating any risk of mismatch between whats in DUNS and what's entered.

I'm then shown this.

So I'm honestly incredibly confused here. If we believe the yellow warning box, then there is nothing to do and the application is closed. But then the red text says pending partner action, that I have things to do. But if I go to the legal info page, I see that I have actions to do. What those are I have no idea

Ok so at this point I obviously start searching for support routes.
We have two avenues that I've seen mentioned over and over in: https://techcommunity.microsoft.com/discussions

Option A How to appeal a rejected partner profile in the verification process | Microsoft Community Hub

Option B https://partner.microsoft.com/en-us/support?stage=1

According to option A, an employment verification failure is when I can't confirm that the email domain is owned by the company. After following links, I'm led to

https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses#check-your-verification-status

According to this document, I'm to click the "Resolve" button to begin dragging documents in.

Except in reality, the version of the site Im seeing has a get support button

which takes me to :

https://learn.microsoft.com/en-us/partner-center/support/report-problems-with-partner-center

Im now shown two more options to resolve things myself.

Option #1:
use the ai assistant. But the Ai Assistant flow requires a workspace which I don't have. I presume because I don't have a valid account. Therein creating a catch22

Option#2: Use traditional support:

Except the ? button is not there in my portal:

What is going on here? What am I supposed to be doing to resolve this? What a strenuous career it is that I’ve chosen! I cannot make you understand. I cannot make anyone understand what is happening inside me. I cannot even explain it to myself.

Microsoft runs on trust - renewal blocked – order fails before payment (error 715-123160)

JulioLuzardo — Wed, 18 Mar 2026 19:00:24 GMT

Hi,

My context is the following, I have a US based LLC because my work is centered around Dynamics 365F&O and my customers are not in Colombia, but in the US. I am an ISV and have a marketplace offer in AppSource. I am an SMB. I can survive thanks to my consulting income. I'm trying to sell my ISVs as an MS partner but I haven't been able to land a deal yet.

But I run my business from Colombia. But I have US Banks, US Customers, US Invoices, etc. This is a completely legal and compliant setup.

I made the mistake when I enrolled as a Microsoft Partner of giving my US details instead of my Colombian details. I thought it made perfect sense, I had no idea I would be flagged for this. I have had problems with my partner center ever since, I can't get approved as a Developer. When I try to renew my Partner Success Core Benefits I get this:

Kindly wait for 24 hours before trying again. In case the problem persists, kindly reach out to support.If you require further information please contact support with reference number: XXX-XXXXX and transaction ID: XXXX.

I opened up a support ticket, because my renewal is up. And at the very end of a week of back and forth I get this:

Microsoft runs on trust, and therefore we engage in a rigorous set of evaluation and certification processes across third party individuals and organizations. As a result of our internal processes, we are unable to proceed with your request. Please note that this decision cannot be changed by opening a new support case. Thank you for your understanding

What can I do? I know other people are facing the same issue.

URGENT: Enrollment blocked with Trust error 715-123160 – no workspace to create ticket

ristomatikainen — Wed, 18 Mar 2026 12:25:56 GMT

I am trying to registrar a business to Partner portal, but rolling gives this error:

"Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 275008d3-60a1-4e52-a820-95d879223f75."

Please escalate to Partner Onboarding / Trust Review team for manual review and unblock.

Details:

reference 715-123160
transaction id: 275008d3-60a1-4e52-a820-95d879223f75
Correlation id: 6d6c52ef-ab4c-480a-9abe-1e3fe420657f
Business: FI21142489 and Manmade Software Oy

URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible

Quddoos — Tue, 17 Mar 2026 00:03:23 GMT

Hello Microsoft Partner Community Team,

I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block.

I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal.

I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared.

Here are my exact error details from the blocked screen:

Error: Microsoft runs on trust... your request was blocked.

Reference Number: 715-123160

Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0

Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11

Thank you in advance for your help in getting an internal support ticket opened for us

Ongoing "Identitiy Verification" failure without a change to verify

johannkortsch — Fri, 13 Mar 2026 18:06:52 GMT

Hi everyone,

I'm a managing director of a German GmbH trying to enroll in the Microsoft AI Cloud Partner Program. My verification has been permanently rejected at the Identity Verification step — but I was never asked to verify my identity.

The Problem

I never received any prompt to complete the AU10TIX identity check. No email, no Microsoft Authenticator notification, no link, no button — nothing. Despite this, the Partner Center shows Identity Verification as failed. The banner now states that my organization does not meet the requirements, no further appeals are available, and my application has been closed.

I was rejected for a step I was never given the opportunity to perform.

What I Observe

Every time I update my legal information in Partner Center, the status briefly switches to "Pending" for a few minutes, then immediately flips back to "Rejected." This looks like an automated pre-check is failing before the any visible Identity Verification process is even triggered — but the UI shows Identity Verification as the failed step regardless.

What I've Already Done

Opened a support ticket — no response yet
Verified that all company data is consistent across Partner Center, DUNS/D&B, domain WHOIS, and the German commercial register (Handelsregister)
Confirmed that my Authenticator app is linked to the correct work account and checked spam folders — no invitation was ever sent

What I Need

The Identity Verification step needs to be actually triggered so I can complete the identity check. I have not used any manual appeals as the system declined me before I ever reached the actual identity check. I have my German ID card ready and can complete the verification immediately.

I would appreciate any help from the community team or anyone who has experienced a similar situation. Happy to provide any additional details via DM or through my open support ticket.

Thank you!

Issue Accepting Microsoft Partner Agreement

FranketYin — Mon, 02 Mar 2026 02:55:42 GMT

Hello, having an issue accepting the cloud partner agreement while enrolling in Partner Center.

I am currently applying for our company's driver signing permissions on Microsoft. While filling out information on the following webpage: https://partner.microsoft.com/en-us/dashboard/account/exp/enrollnow/partner, I encountered an issue. When the webpage pulled our company name from Dun & Bradstreet, Microsoft deemed our company name invalid. I noticed that there is a comma in the name, as shown in the screenshot.

However, when we applied for a signature from DigiCert, we used the same company name with the comma as the signing name.

Therefore, I cannot remove the comma at this point because if I do, Microsoft might reject the signed certification file later due to a mismatch in the company name. Could you help resolve this issue?

Legal Info Page Not Loading – 40+ Days, No Support Resolution

Alexander_Fry — Thu, 29 Jan 2026 21:18:04 GMT

Hello,

I'm posting here hoping to get some visibility on an issue that has been unresolved for over 40 days despite multiple support interactions.

Issue: The Legal Information page under Account Settings in Partner Center does not load. The page simply spins indefinitely. This prevents me from updating my company name.

Impact: This is blocking customer onboarding and causing direct financial harm to my business. Due to this error, our account remains unverified, which is preventing us from launching our web application.

What I've done:

Opened support ticket #2512180010000713 on 18 December 2025
Provided HAR file and PSR recording as requested
Submitted escalation request (was merged into original ticket without action)

Support response: Every 2 days I receive an identical message: "Your issue is under review currently. As soon as we have an update, we will inform you."

No actual investigation, no timeline, no resolution.

Is anyone from Microsoft able to look into this? Has anyone else experienced this issue or have advice on how to escalate effectively?

Thank you.

Identity Verification Rejected in Partner Center – What Are the Next Steps?

LeoWijaya — Thu, 22 Jan 2026 08:25:34 GMT

Hello, our Microsoft Partner Center identity verification was rejected with the following message:

'Based on the information you have provided, your organization does not currently meet the requirements to pass verification. There are no appeals available, and the application has been closed.'

We understand that this application is closed and that no appeal is available for this verification attempt.

In addition, we are currently unable to create a support ticket in Partner Center for this verification issue, as the option to submit a ticket is not available to us.

Could you please clarify:

- What are the recommended next steps after receiving this message?

- Is reapplying the correct action in this situation, and if so, what is the proper way to proceed?

- Is there a required or recommended waiting period before reapplying?

Thank you for your guidance.

Unable to complete Partner Center Enrollment

PrivatusBryan — Wed, 21 Jan 2026 21:56:39 GMT

Hello,

I am trying to enroll in the Microsoft AI Cloud Partner Program. I can get through the process (fill out company information, etc.) but when I go to the final acceptance form and click submit, it constantly throws an error:

I can sign in to the Partner Center but cannot open a support ticket because the "contact support" dialogue has no entry for workspace and will not let me enter anything:

Is there a workaround to submit a ticket on this?

Very Negative Experience With Microsoft Partner Program

theta — Wed, 14 Jan 2026 13:29:32 GMT

Since two months I am trying to verify my account, after countless attempts and errors and automatic rejections, finally I got authorized. I want to update my tax profile so I can send the add in, guess what Microsoft cant find my EIN although I sent official EIN number. After three weeks I sent another ticket and instead of finding a solution for the EIN number issue, they responded that there is a problem with account verification which is already approved!!! I dont know what is happening here total mess...

How to log a Microsoft support ticket without a partner account

JillArmourMicrosoft — Tue, 25 Nov 2025 17:13:11 GMT

Click here and follow the screen shots below: Partner Center

Unable to Register - "Legal Entity Already Exists" Error - Cannot Access Support

Dmytro-2805 — Wed, 19 Nov 2025 13:26:29 GMT

Hello,

I'm trying to register for the Microsoft Partner Network to obtain an MPN ID for Azure app publisher verification, but I'm stuck in a catch-22 situation.

The Problem:
When registering through Partner Center, I receive this error:
"A legal entity matching the request payload already exists when creating the legal entity"

The Catch-22:
I cannot create a support ticket because:
- Partner Center help form requires selecting a workspace
- I cannot create/access a workspace without completing registration
- I cannot complete registration due to the duplicate entity error

What I've Tried:
- Searching for existing accounts within my organization - no one knows of any
- Attempting to create a support ticket - blocked by the workspace requirement
- Looking for alternative support channels - all redirect back to Partner Center

What I Need:
Either help locating an existing account for my company, obtaining the existing MPN ID, or resolving the duplicate registration issue.

Has anyone successfully resolved this? Is there a direct contact at Microsoft Partner Support who can help?

Any assistance would be greatly appreciated!

Thank you.

How to create a partner support ticket without access to your partner account

JillArmourMicrosoft — Wed, 12 Nov 2025 22:25:38 GMT

Submit the support ticket by selecting "Accounts Settings" or "Enrollment" workspace/category.

Below is the one from partner.microsoft.com -> Support Partner Center

SCREEN 1

SCREEN 2

SCREEN 3

Applied Skills Missing in Training Report

MarnixMoor — Tue, 11 Nov 2025 10:45:19 GMT

As a Microsoft Solutions Partner (approx 400 employees) we are working on creating a dashboard for managers to see how we are faring from a skilling perspective. This also helps us in the tracking and working towards retaining our specializations and designations.

So far we have used the Trainings Report derived from the downloads hub to feed our database with applicable certifications that are held by our employees.
That database we then used to also report on our skilling requirements for the solution area's and the specializations.

Recently Microsoft introduced new specializations (Copilot) and those specializations require Applied Skills to be held by employees.

These applied skills do not show in the trainings report offered by Microsoft. (E.g. APL-4002: Prepare security and compliance to support Microsoft 365 Copilot,APL-7008: Create agents in Microsoft Copilot Studio or DW-101: Copilot for Microsoft 365 Deployment Workshop )

As such we're wondering whether Microsoft is working on including these applied skills in the trainings reporting?