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URGENT: Enrollment blocked with Trust error 715-123160 – no workspace to create ticket
I am trying to registrar a business to Partner portal, but rolling gives this error: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 275008d3-60a1-4e52-a820-95d879223f75." Please escalate to Partner Onboarding / Trust Review team for manual review and unblock. Details: reference 715-123160 transaction id: 275008d3-60a1-4e52-a820-95d879223f75 Correlation id: 6d6c52ef-ab4c-480a-9abe-1e3fe420657f Business: FI21142489 and Manmade Software Oy
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
Ongoing "Identitiy Verification" failure without a change to verify
Hi everyone, I'm a managing director of a German GmbH trying to enroll in the Microsoft AI Cloud Partner Program. My verification has been permanently rejected at the Identity Verification step — but I was never asked to verify my identity. The Problem I never received any prompt to complete the AU10TIX identity check. No email, no Microsoft Authenticator notification, no link, no button — nothing. Despite this, the Partner Center shows Identity Verification as failed. The banner now states that my organization does not meet the requirements, no further appeals are available, and my application has been closed. I was rejected for a step I was never given the opportunity to perform. What I Observe Every time I update my legal information in Partner Center, the status briefly switches to "Pending" for a few minutes, then immediately flips back to "Rejected." This looks like an automated pre-check is failing before the any visible Identity Verification process is even triggered — but the UI shows Identity Verification as the failed step regardless. What I've Already Done Opened a support ticket — no response yet Verified that all company data is consistent across Partner Center, DUNS/D&B, domain WHOIS, and the German commercial register (Handelsregister) Confirmed that my Authenticator app is linked to the correct work account and checked spam folders — no invitation was ever sent What I Need The Identity Verification step needs to be actually triggered so I can complete the identity check. I have not used any manual appeals as the system declined me before I ever reached the actual identity check. I have my German ID card ready and can complete the verification immediately. I would appreciate any help from the community team or anyone who has experienced a similar situation. Happy to provide any additional details via DM or through my open support ticket. Thank you!
Legal Info Page Not Loading – 40+ Days, No Support Resolution
Hello, I'm posting here hoping to get some visibility on an issue that has been unresolved for over 40 days despite multiple support interactions. Issue: The Legal Information page under Account Settings in Partner Center does not load. The page simply spins indefinitely. This prevents me from updating my company name. Impact: This is blocking customer onboarding and causing direct financial harm to my business. Due to this error, our account remains unverified, which is preventing us from launching our web application. What I've done: Opened support ticket #2512180010000713 on 18 December 2025 Provided HAR file and PSR recording as requested Submitted escalation request (was merged into original ticket without action) Support response: Every 2 days I receive an identical message: "Your issue is under review currently. As soon as we have an update, we will inform you." No actual investigation, no timeline, no resolution. Is anyone from Microsoft able to look into this? Has anyone else experienced this issue or have advice on how to escalate effectively? Thank you.Identity Verification Rejected in Partner Center – What Are the Next Steps?
Hello, our Microsoft Partner Center identity verification was rejected with the following message: 'Based on the information you have provided, your organization does not currently meet the requirements to pass verification. There are no appeals available, and the application has been closed.' We understand that this application is closed and that no appeal is available for this verification attempt. In addition, we are currently unable to create a support ticket in Partner Center for this verification issue, as the option to submit a ticket is not available to us. Could you please clarify: - What are the recommended next steps after receiving this message? - Is reapplying the correct action in this situation, and if so, what is the proper way to proceed? - Is there a required or recommended waiting period before reapplying? Thank you for your guidance.
Very Negative Experience With Microsoft Partner Program
Since two months I am trying to verify my account, after countless attempts and errors and automatic rejections, finally I got authorized. I want to update my tax profile so I can send the add in, guess what Microsoft cant find my EIN although I sent official EIN number. After three weeks I sent another ticket and instead of finding a solution for the EIN number issue, they responded that there is a problem with account verification which is already approved!!! I dont know what is happening here total mess...
Unable to Register - "Legal Entity Already Exists" Error - Cannot Access Support
Hello, I'm trying to register for the Microsoft Partner Network to obtain an MPN ID for Azure app publisher verification, but I'm stuck in a catch-22 situation. The Problem: When registering through Partner Center, I receive this error: "A legal entity matching the request payload already exists when creating the legal entity" The Catch-22: I cannot create a support ticket because: - Partner Center help form requires selecting a workspace - I cannot create/access a workspace without completing registration - I cannot complete registration due to the duplicate entity error What I've Tried: - Searching for existing accounts within my organization - no one knows of any - Attempting to create a support ticket - blocked by the workspace requirement - Looking for alternative support channels - all redirect back to Partner Center What I Need: Either help locating an existing account for my company, obtaining the existing MPN ID, or resolving the duplicate registration issue. Has anyone successfully resolved this? Is there a direct contact at Microsoft Partner Support who can help? Any assistance would be greatly appreciated! Thank you.
Unable to receive questionnaire for Hardware Program application
We've finished all the steps in the application of Microsoft Hardware Program, the last step is to wait for a questionnaire in our email then answer the questionnaire. However we haven't received the questionnaire and have no idea how to solve this issue. Can someone look into this? Already created a support ticket, the number is #2511060010000740.
