MCPP application closed at Identity Verification - the verification request was never issued

Posting in case others have hit this, and hoping someone from the compliance team can advise.

Our MCPP enrollment was rejected with the standard message - "your organization does not currently meet the requirements to pass verification. There are no appeals available, we have closed your application." No reason was given, and the Partner Center AI assistant could not retrieve one either.

What makes this look like a stuck state rather than a decision:

The pipeline halted at Identity Verification. Verification Started and Email Verification both completed. Identity Verification failed. Employment Verification and Business Verification were never reached.

We were never prompted to complete identity verification - no email to the primary contact, and no in-product prompt, at any point before the rejection.

No control to obtain or present a Verified Credential exists on the account. The documentation says you use a Resolve or "Get verified here through our trusted ID-verifier" link and then present the credential by scanning a QR code. We inspected the rendered page directly: none of those elements are present - not hidden by styling, not inside an iframe, not in shadow DOM. The Verification Summary is marked view-only.

The path /organization/required-verification returns not-found on both the /dashboard/v2/ and /dashboard/account/v3/ routes. Our Verification Summary renders in the legacy layout (steps in a horizontal row), so the Supplemental Documents area from the updated experience does not exist for us either. There is no route to upload documents.

Timing: submitted on a Saturday, rejected by Monday - across a weekend, against a documented 3-5 business day review. No document had been submitted, so there was nothing to review.

Every input we can verify is consistent. Legal name, address and registration number match our formation documents and IRS letter exactly. The Entra ID user's display name, first name and last name match the Partner Center primary contact exactly. The primary contact is an individual work address on our own verified domain, not a free or group mailbox. The primary contact holds a valid, non-expired government ID matching the account name, with Microsoft Authenticator installed.

Questions:

1. Has anyone had a closed application reopened, and what actually worked?

2. Is there a way to have an account moved from the legacy Verification Summary to the updated experience? That alone would expose both the Verified Credential control and the document upload area.

3. Where the identity verification request appears never to have been issued, is re-issuing it something support can do - or does it strictly require a new application?

4. If reapplying is the only path, does the rejection attach to the submission or to the tenant? We have a full Microsoft 365 environment and a verified domain on this tenant and need to know before doing anything.

A support case is open. Happy to provide Partner IDs and tenant ID by private message.

Thanks in advance.